I am a bit mixed on Peoria Ford service…read more We took our truck there for service after moving to the area. The last Ford dealership service department used to use the words "recommended service." Peoria Ford uses the words "failed inspection." Do not use the words "failed inspection" with me if it is something that is recommended and the vehicle will still be safe to drive if I cannot get the ridiculously overpriced service performed at that time. One item they failed was the cabin air filter. They wanted $80 to replace it. I ordered one from Amazon. It took 10 minutes to replace. They also wanted $50 to put $5 felt pads on the battery posts even though it was another Ford Dealership that didn't put them back in the first place.

Absolutely TERRIBLE experience with Peoria Ford. Buyers should be extremely cautious (please don't…read moreignore reviews they're the worst for a reason) when dealing with this dealership. The bait-and-switch tactics mentioned in other reviews turned out to be absolutely true, and I regret not taking those warnings more seriously. Had I agreed to pay the higher amount they originally wanted for the vehicle, they likely would have sold it to me without issue. I even offered to wire the money directly into their account and personally travel to pick up the vehicle, which should have eliminated most of the risk on their end. The manager claimed they had issues in the past with bad checks, but I was never offering a check -- only a direct wire transfer. When I asked why my situation was different, especially since they said they occasionally make exceptions, it became clear they simply wanted to make more money on the deal and used the out-of-state policy as an excuse to back out at the negotiated price. The entire experience was frustrating, misleading, and completely ridiculous. I would strongly advise anyone considering this dealership to think twice and avoid the hassle altogether. I dealt with multiple salespeople, the internet manager, customer relations Beverly, and the main manager. Everyone was polite individually, and Beverly in customer relations was very nice on the phone. She passed me through to the right avenues and then spoke to the main manager of the whole place, but the dealership's overall business practices were completely disorganized, misleading, and incredibly frustrating. I originally negotiated a number, walked away from the deal, and then was repeatedly contacted and pulled back in by multiple salespeople afterward. After more discussions, more time invested, arranging logistics, and preparing to move forward, I was suddenly told by management that they "don't do out-of-state deals." Then the explanation changed again to basically: they do out-of-state deals when it financially benefits THEM, but not when they don't like the negotiated price. That should have been disclosed immediately from the beginning -- not after days of conversations and wasted time. To make matters worse, they specifically told me to have a friend physically go into the dealership to inspect the vehicle for me, which I paid for and arranged. So not only did they waste my time, they wasted my money and my friend's time as well. As someone with two small children, I spent time coordinating inspections, logistics, payment arrangements, and seriously preparing to buy this vehicle, only to get completely contradictory explanations at the end. If you don't sell vehicles out of state, say it upfront. Don't repeatedly re-engage a buyer, encourage them to continue forward, send them through multiple departments, have them inspect the vehicle, and then refuse to sell the car afterward. One of the most frustrating and unprofessional car-buying experiences I've had and I have bought a ton of Ford vehicles. Buyers should be extremely cautious dealing with this dealership go somewhere else trust the reviews.

When my 2019 Altima failed emissions testing I went to Peoria Nissan in Peoria AZ. where I bought…read moreit.They said they would drive it to fix the problem & also promised to remove their dealer logo from the car as some of the letters had already fallen off. Next day picked up the car & the service order showed the car would now pass emissions testing and that the logo had been removed The car failed emissions testing again and the logo had not been removed so went back to the Dealer. This time they said they would fix the problem, have the car emissions tested, pay for the test, change my oil for free & remove the logo. I picked up the car again and it had passed emissions (they paid for the test), and the logo was removed but they did not change the oil as promised and my windshield had a crack running half way across it. The windshield was perfect with no sign of a crack when I left it with them. I told the service associate about the crack & he said he knew nothing about it. I told him I thought they should pay for it. He thought that was funny & laughed at me and said no way but talk to the service manager. Perhaps, not surprisingly, the manager also knew nothing about the crack. But, he was emphatic that even if the crack was their fault they would not pay for it as there was a sign somewhere (I never saw it) saying they do not pay for cracks. When told him the oil had not been changed as promised he just gave me sort of a growl and reiterated he would not pay for the windshield. I left without the promised oil change and a broken windshield. They probably were not legally liable for the windshield damage but it was so obvious they were almost certainly knew about it. Even if they did not know, they had no interest in finding out what caused the damage or covering it as goodwill the cause of damage being unknown. Such conduct is probably one reason they are one of the lowest rated Nissan Dealerships in the area. . Based on my documented experience they can't be trusted to preform promised services or take responsibility for their actions which is unsettling especially for an 86 year old who really needs folks he can rely for needed services.

I've bought three cars from them & the first two times was a decent experience. I dealt with…read moresalesman Alexander Christiansen the first few times & he did ok. But another time I had him pick me to buy another car. I left property in the car, but he refused to get it back to me even though I didn't have a car & they weren't able to get me a car deal without exorbitant money down. I just recently tried to buy another car and I spoke with both sales managers Kevin and Nick about my experience and why I haven't come bought another car from them because I had a negative experience with Alexander Christensen the past time I came in. I still got cold calls from their sales people. So I wanna buy a car and they wanna sell me a car but I don't really think they're making the deal happen and trying to make me put $3000 to $5000 down. That's really ridiculous even with bad credit. Nick had salesman Jay call me but then Jay dropped the ball. They have dropped the ball in sales.

Justin is the best! experienced helpful and professional. He has been my service advisor for over 6…read moreyears.

Second review of this location. Again, 10 out of 10 experience. I was having a warranty related…read moreissue. It was actually complex and hidden. I arrived and Trevor took care of me right off the bat. Had a technician come and ride around the block with me to hear the issue in real time. Ended up being a motor mount that was totally handled by the warranty. Knocked it out in a couple hours. Trevor is the man! I wish I caught the name of the technician. He was also a huge help. I wandered around checking other cars out while I waited. Jacob took care of us in the sales department. None of the pressuring you get at other dealerships. He was very informative and helped us with a test drive. Highly recommend Jacob in sales and Trevor in service advising. This is my spot from here on out!

We've been coming to Arrowhead Lexus for 20+ years. The whole service team is amazing. Couple…read morespecial shout outs that have kept us loyal: Harold - best service provider ever! He's family now Tommy - who services our rides amazing and loyal Donna- has amazing customer service and sets the waiting area apart from all other dealerships Great job always

Even though we ultimately purchased our car elsewhere because Arrowhead Lexus didn't have the…read morespecific used vehicle we needed, Murtado gave us the best customer service of our entire car-shopping experience. He treated us with genuine respect, honesty, and absolutely no pressure. He was authentic, patient, and set a wonderful example for my son of how a car salesperson should treat customers. And the snacks were pretty great, too! I would confidently recommend Murtado to anyone looking for a vehicle. When it is time for our next car purchase, he will be the first person we call. Thank you, Murtado!

We were ready to trade in our Cadillac XTS, time for our first 4x4 SUV that I've been in my hubby's…read moreear about! Let's just say it took some persuading because my hubby loved our Cadillac but happy wife, you know the rest to that phrase! So after following a couple of dealerships we narrowed it down to Larry H. Miller & we left very happy with our decision. I'd been in communication with George one of the managers & John Barfield the Internet Sales Manager for the past week. Upon arrival for our appointment with John, George came to the front to introduce himself.... yes get it they're salesman but so many times you don't get such a welcoming! John already knew what kind of SUV we were interested in but he said he also found one that he'd love for us to look at, he wouldn't tell us what make because he wanted us to give him a chance! Once we saw this gorgeous Grand Cherokee L, fully loaded with 3 row seating with all the bells & whistles John had us, I told him he is good! The previous owner had every add on feature you could imagine including the passenger touchscreen, where I can search for restaurants, etc. then send the info to the main touchscreen for my husband! We knew the next SUV had tall orders to out-beat this choice & it was a very quick decision that we found the right SUV for our family! John was an amazing salesman, he knew our taste after meeting with us & he stayed within our budget! We got the car for an amazing price compared to other dealerships & we added on a 5 year bumper-bumper powertrain warranty including getting the SUV some new tints that are darker for the Arizona sun! My husband went back for the tints a couple of weeks ago and they did a great job & he was in & out within a couple of hours! I really hate how all car salesman are put in the same box as being pushy sharks, etc. because at the end of the day that's how they make their pay my friends... it's called earning a commission which is no different than a realtor! This dealership definitely did not disappoint at all, the financing department went above & beyond as well as our salesman John Barfield... I can't thank them enough for the amazing service that they gave us!

Yesterday morning, my wife and I had an appointment with Jesus Angulo to look at Toyota Tundra's…read more As we approached the building, several salespeople were standing outside. One of them greeted us, and when I explained that we were there to meet with Jesus, he escorted us to the entrance and stated that he would locate him for us. As we walked past two salesmen, later identified as Mike Monroe and Robert Monaco, I overheard one of them say, "Look at this tough guy with the toothpick in his mouth." My wife continued inside while I stopped and turned toward the two men. Mr. Monroe looked at me briefly and then quickly turned away. After entering the dealership, I told my wife what had occurred and that I wanted to leave. She suggested that we speak with a manager before making that decision. I approached another salesman, Quin Rosenstein, explained the situation, and he stated that he would get the sales manager for us. Mr. Iman Jeilany, the sales manager on duty, met with us in his office and listened to our concerns regarding the comment. I explained that I was not completely certain which salesman had made the remark, but I believed it was the white male wearing a blue shirt. Mr. Jeilany stated that he knew who had made the comment and indicated that this was not the first time he had received a similar complaint. He then identified Robert Monaco as the salesman who made the comment. Mr. Jeilany stated that "he would fire Mr. Monroe but he can't do that on a weekend because that's just bad for business." Apparently, disrespecting customers is good for business..... Mr. Jeilany was professional, courteous, and sincerely apologetic. He expressed genuine concern that our experience at the dealership had been negative. Unfortunately, this incident left my wife and me with a very unfavorable impression of the dealership. While we appreciate Mr. Jeilany's professionalism and efforts to address the matter, the conduct displayed by members of the sales staff has caused us to lose confidence in doing business with your dealership. As a result, we will be purchasing our next truck elsewhere.

Had an amazing experience purchasing my new vehicle here. Winston and Kyle and the entire team made…read moreme feel very welcome and were extremely informative on the vehicle I purchased. Can't say thank you enough. Service followed up immediately afterwards to set up my initial service. Thank you Liberty GMC!

Had a great experience at Liberty GMC! They performed the 60K service on my RAV4 and did a…read morefantastic job. Everything was handled professionally, efficiently, and I felt confident knowing my vehicle was in good hands. Cody, Nicki, and Rick were all awesome at their jobs. They were friendly, helpful, and made the whole process easy. I really appreciate the great customer service and attention to detail. I'd definitely recommend Liberty GMC to anyone looking for quality service and a great team!

The managers here honestly aren't horrible, and I don't think every problem is necessarily specific…read moreto this dealership. But the overall experience of working with cars here is frustrating from beginning to end. Buying cars sucks. Selling cars sucks. Getting cars fixed sucks. A lot of customers already hate buying used vehicles because it feels like they constantly end up bringing them back for repairs, dealing with problems, or trying to return them. New cars are new cars, so there's not much to say there, but the service side is especially frustrating. Some of these problems exist throughout the car business, so I'm not putting everything on this particular dealership. What surprises me is seeing these kinds of issues within an organization that you would expect to have better systems, standards, and processes in place. There are some decent people here, including management, but the overall experience leaves a lot to be desired. There's plenty of room for improvement, especially when it comes to service, used vehicles, and the overall customer experience. Raise hell praise dale.

If you struggle with anxiety, car shopping can be exhausting. I spent days researching, comparing…read moredealerships, negotiating prices, and second-guessing every decision. Then I connected with Devan at AutoNation Chevrolet Arrowhead. Within a couple of hours of texting, he accomplished what I'd been trying to get elsewhere for days. No endless negotiating, no surprises when I arrived, and no last-minute changes. Even better, once I got to the dealership, the entire process took about an hour and a half. A shoutout to Marc in Finance as well. He explained the available options without any pressure. We passed on the extras to stay within the payment we wanted, and he completely respected that. Overall, a great experience. They earned my business and will absolutely have the opportunity to earn it again in the future. If you're looking for a straightforward, low-stress car-buying experience, I highly recommend reaching out to Devan.

Luigi and Josh were very helpful when trading in a 2024 Chevy Trax. Both were friendly making…read morebuying my 2026 Subaru Outback Wilderness enjoyable.

My 2022 Crosstrek was experiencing a slow-crank when my car was warmed up, which had been happening…read morefor quite a while. t had a new battery so that was not the problem. When I purchased my vehicle I bought the 10 year extended warranty so I called Peoria Subaru and made an appointment to drop my car off with Grant in the Service Department. I wish I could give 100 stars to Grant and the Subaru Specialist(s) who worked on my car. Grant and his team really went above and way beyond to make sure they covered all diagnostic testing to diagnose the problem that could be causing the slow-crank. Every possibility had been tested and all came back positive. Despite this, Grant talked to his manager and they decided to order a starter and replace the current one in my car (even though it was testing fine). The Subaru Specialist(s) replaced the starter, charged the current battery and continued to perform testing to make sure the slow-crank had been resolved. Honestly, I cannot say enough good things about Grant, the Subaru Specialists and Peoria Subaru. Their customer service, care, professionalism is outstanding and unmatched!!! I will always be a return customer to Grant and Peoria Subaru. I cannot thank you all enough for the patience and care your put into resolving this issue. Thank you so much!!!

I wanted to take the time to recognize the service team at Arrowhead Honda because they truly went…read moreabove and beyond during a very frustrating experience. While Honda CORPORATE completely dropped the ball and failed to stand behind a known issue, Arrowhead Honda did everything they could to help make it right. My service advisor, Divac, was outstanding!! He was always responsive, professional, and kept me updated throughout the entire process. He understood my frustrations with Honda Corporate, took the time to answer my questions, and never made me feel like I was being brushed off, he took the time to respond to me, even on his day off! Chris, the Service Manager, was great. He listened, advocated for me, and genuinely tried to help, even when the decisions were out of his hands. I can't express my gratitude to Divac for his patients with me and continued effort to advocate for me up the chain of command. Thank you to Ricky, the service technician, for taking pride in your work, taking the time to come and speak with me on your own accord to really understand the whole issue and discuss the mechanic with me. You spent time listening to my concerns, validating them and explaining mechanics I was unfamiliar with. It's reassuring knowing my car was in the hands of someone who genuinely cares about doing the job right and took care enough to speak with me directly. Although I can't say the same about Honda CORPORATE , I can honestly say the team at Arrowhead Honda did everything they could to make up for Corporate's shortcomings. That's a reflection of the people working there, and I really appreciate everything they did for me. I will continue to use Arrowhead Honda Service Department as long as these three are there.

Great place to do business for a new or used vehicle, ask for Stuart! Got us a used but new to us…read more2023 Ford Mustang Premium Convertible Ecoboost for not so bad a price. It still runs great after 1 month exactly since purchase! Put more miles on it than I wanted too, 1,500 miles! Stuart treated us with respect and did all he could to work with us, great guy! Go to Arrowhead Honda, they'll do you right! Have free coffee and donuts in the morning too, also popcorn. And their coffee machine always works! Lol

My wife and I first visited this dealership just to look at vehicles and compare prices. We were…read moregreeted by Alex T, who did a tremendous job helping us find the right vehicle for our family while staying within our budget. He was knowledgeable, patient, and answered all of our questions without making us feel pressured. After spending the day looking at cars, we told Alex we wanted to take some time to think about such a big purchase. He completely understood, never pressured us, and simply gave us his contact information so we could reach out when we were ready. A few days later, we came back and purchased our vehicle from Alex. The entire experience was excellent from start to finish. Everyone at the dealership, from the sales team to the finance staff, was friendly, professional, and made the process smooth and stress-free. One thing that really stood out is that this is a volume dealership. Instead of focusing on making the highest commission on each sale, they focus on selling more vehicles at competitive prices. That's one of the reasons they're able to offer some of the best deals in the Valley. If you're looking for a great price and an honest, no pressure buying experience, I highly recommend asking for Alex. He truly made what can be a stressful process an enjoyable one. Thanks again Alex Taylor.

We bought a 2026 Hyundai Palisade Calligraphy here. I did my research before we went down to the…read moredealership. The whole process went well right up until we got to finance. In finance, Jeff handled the paperwork. He processed it quickly, but toward the end he lied to us about the factory warranty. He said all the electronics in the car -- the computers and cameras -- were only covered for three years, and used that to push a 10-year/100,000-mile extended warranty for $4,000. I told him the factory warranty is 5 years/60,000 miles. He insisted it wasn't. We didn't buy the extended warranty. I called Hyundai afterward and confirmed the bumper-to-bumper coverage is 5 years/60,000 miles. I also found out you can buy the same Hyundai warranty from any dealer -- I found it for under $2,000. When we took delivery, both driver's-side wheels had curb rash, which was documented in writing on a We Owe form. I had to call five times before Maddison in customer relations got back to me. She told me the wheels would be repaired rather than replaced, and that there would be no warranty on the repair. They filled them and painted the rims to try to match the original finish. It's not a good match, and there are spots where the paint ran. Once Larry H. Miller had our money, we clearly weren't a priority. We love the car, but we'll be avoiding this dealership for future service and purchases.