I had a great experience at Surprise Ford! This was essentially my first time buying a car from a dealership, and the entire process was much easier than I expected. A huge shoutout to Zech, who made everything feel easy from start to finish. He was never pushy or high-pressure, which I appreciated. I was in back-to-back meetings throughout the process, so he communicated with me mostly through text, making it easy to negotiate while I was working. We were able to agree on an out-the-door price that I felt good about, and he always kept me updated without making me feel rushed. Before I came back to sign everything, Zech had as much as possible ready to go, which cut down my time at the dealership. Plus, he put the car through detailing and gassed it up before I got there. Once everything was finished, he even put on my temporary plate and opened the door for me before I drove away. It was a nice touch and a great way to end the experience. Thank you!! I'd also like to thank Nick, who worked with Zech on the pricing and helped us get to a deal that worked for both of us. #win Juan in Finance made the paperwork seamless. I had already secured financing through my credit union, and he was able to pull everything together quickly. The signing process was organized, efficient, and easy to understand. From my test drive Wednesday night, to driving my new car home Friday, everything moved quickly and smoothly. Every person I worked with was professional, friendly, and easy to work with. I would absolutely recommend Surprise Ford. Buying a car can feel overwhelming, especially the first time, but they made the entire process straightforward from beginning to end. I don't plan on buying another car anytime soon, but when I do, I'd absolutely come back. read more

Surprise Ford - Car Dealers Near Me - Surprise, Arizona

If you value your time, your sanity, and basic professional courtesy, stay far away from Surprise Ford. I walked in with an 820 credit score, tier-one financing pre-approved, and cash ready to complete a straightforward deal. Before arriving, I ran my clean, well-maintained 2020 F-150 SuperCrew through Surprise Ford's own official website trade tool. Their system generated an appraisal range of $19,790 to $22,939, explicitly showing that local supply was down, and that dealer reconditioning was already deducted. What followed was an absolute, textbook bait-and-switch. The moment we sat down at the desk, the salesperson became visibly aggressive, was completely dismissive, and repeatedly talked over me whenever I spoke. Instead of having an honest, transparent conversation, they whipped out the archaic, manipulative four-square sheet game, attempting to shuffle numbers around, hide costs, and insult my intelligence. After their own website promised nearly $20k to $23k, they hit me with an insulting, bottom-of-the-barrel $15,000 lowball on my trade. When I called them out on the massive discrepancy, the salesperson grew even more hostile, continued talking over me, and acted as though I should be grateful for their ridiculous offer. I walked out the door. To add even more insult, after I left, the salesperson sent me a snarky, condescending text explaining how I was wrong and he was right. Within 48 hours, I took my business to a competitor in Scottsdale. There, the staff treated me with dignity, skipped the shady four-square games, gave me a fair trade value, and closed the deal in an hour. Surprise Ford lost a guaranteed, qualified sale because of bad attitudes, predatory sales tactics, and sheer arrogance. Do yourself a favor, and buy somewhere else. read more

I've had a good experience with the sales team at Surprise Ford, but unfortunately my repeated experiences with the service department have been disappointing enough that I no longer plan to bring my Ford vehicles here. My first issue was during an oil change. I waited about two hours before being told that my vehicle had not even been touched because the service department was backed up. My frustration wasn't simply the delay -- it was that nobody communicated it to me until after I had already been sitting there for two hours. To management's credit, I was eventually provided a rental, the oil change was completed, and my vehicle was delivered to my home. I appreciated that effort, but the communication problem remained. Unfortunately, my recent experience with a flat tire on my Bronco reinforced the same concerns. I called ahead and was told I could bring the wheel in, they would repair it, contact me when it was ready, and I could return to have it installed. I also received a text confirmation stating that my 2025 Bronco was reserved for service on Saturday, September 26 at 10:00 AM. When I arrived Saturday, I was told the tire would not be ready until Monday. When I questioned why, since I had a confirmed appointment, another employee told me the person I spoke with was essentially "doing me a favor" and that I did not actually have an appointment, despite the written appointment confirmation. On Monday morning, I called again and was told the tire probably would not be ready until around noon or 1:00 PM. When I asked how long installation would take once I returned, I was told another 1-2 hours depending on when they could get the Bronco onto a lift. When I questioned the continued delay after dropping the tire off Saturday, I was reminded that the repair was being done for free. That response was particularly disappointing. Discount Tire and other tire shops also repair many flats at no charge. I specifically chose Ford because I wanted Ford servicing my Ford vehicles. A complimentary repair should not mean that communication, efficiency, or customer service matter less. I ultimately picked up the repaired tire Tuesday morning around 9:30. When I asked if they could mount it on the Bronco and put the spare back in its proper location, I was again told it would take approximately another hour and a half to two hours. At that point, after several days of delays and conflicting information, I took the tire and left. The biggest issue here isn't one delayed tire repair. It's the recurring lack of communication and coordination within the service department. Different employees provide different information, confirmed appointments are contradicted, timelines repeatedly change, and legitimate questions about those delays have been met with responses that felt dismissive rather than helpful. It's disappointing because I genuinely had a positive experience with the sales side of Surprise Ford. Unfortunately, based on multiple service experiences, I've lost confidence in the service department and will be taking my vehicles elsewhere. Update: I appreciate the business response, but it appears to address a different concern than the one raised in my review. My complaint was primarily about repeated communication failures, conflicting appointment information, delays, and how those concerns were handled. I also attempted to contact dealership leadership directly and have not received a response. read more

Despite updating the sales person about my purchase as requested, I'm getting texts and calls about their offers Decent dealer, open to allowing test drives and listened to what we actually wanted to purchase. Nice location to do a thorough test drive on 303 and side roads read more

Talk about a great experience....If you're looking for an honest hard working guy to help you with your next car or truck purchase stop by and see Jesse Guajardo at Surprise Ford. He went above and beyond to ensure that everthing that was promised during the purchase process got done. I bought a really nice Tundra Platinum! Great dealership they worked with me to make sure I got a deal I was confortable with. Pezh the Executive GM sat and visited with me and we had a great converstaion even though he was extremely busy . I had questions a couple of days later which were promptly answered by Jesse. So if you're looking for a vehicle please give Jesse an opportunity to help you out, you won't be dissapointed. read more

While my experience with the sales rep was great, the rest of the team and the dealership's leadership are a different story entirely, they're far removed from anything resembling great customer service. ***I've updated my rating due to my post-sale experience. I've been waiting almost two weeks for an "easy fix" to be completed on my new Jeep -- something that, looking back, should have been caught during the recon process. I still have zero idea when to expect my car. I appreciate the loaner, but it's not what I purchased. The vehicle was finally delivered 20 days later. Shame on me for not looking it over more carefully at delivery, because once I got it into my garage and the light shifted, I noticed a cracked windshield. I spoke with someone on their team (he didn't give me his name) and was told they would NOT replace it because it wasn't documented by their team. Given the moonroof issue too, I don't trust that they have an efficient recon or vehicle checkout process in place. I take some ownership for not being thorough enough -- it was hard to see in the bright sun and only became visible once the car was in the garage. I'd had the vehicle for a couple of hours, and it had been in the garage that whole time, but they seem to think I caused it. For anyone considering Surprise Ford: steer clear of this dealership. They have no problem selling cars that haven't been fully reconned, and they don't care about their customers post-sale. I've bought over 15 cars and worked with dealerships for 5 years -- I know these processes, and I know they can do better than this. This has been the worst car-buying experience I've ever had. If you decide to purchase from Surprise Ford, be prepared to be sold and forgotten. read more

Update we just went back to this place thinking maybe since time had passed maybe they would have gotten better. The sales person tried to make me pay $6200 for tax title license and dealer doc fee on a vehicle they said was $45k when we walked the lot. The sales guy was bald and wearing a purple shirt today - can't remember his name but I've never been lied to like this so I felt compelled to share here. Based on my calculation, that was inflated by at least $1500. What a scam. read more

Surprise Ford - Another persons review - Car Dealers Near Me - Surprise, Arizona

My car came with 1 free oil change. If you want your oil filter torqued to oblivion, take your car here!! read more

It's probably been about 8 years since we have been back to this service department. My husband always had issues with the service department in the past but I decided it's been a long time so I will give them another chance. I was wrong. I brought my truck in for two part recalls. They only fixed one. I explained I had issues with my back up camera and that was part of one the warranty and they said they didn't see an issue so they didn't fix/replace it. I dropped off my truck off @7AM. I called @12 & @2 and left a message for my service agent Julian to f/u with me. No response. Called again @4, and that's when my service agent Julian answers he states they only replaced one recall and says he didn't hear me explain to him that I was having issues with my back up camera. Never again. I guess they don't listen to women! We have never have issues with any other Ford service centers just the one in Surprise location. read more

If I could give NEGATIVE stars, I would. This dealership does not honor the prices they quote and the customer service is extremely unprofessional. On Monday, salesperson Xavier gave us an out-the-door price for a used vehicle (their number, not ours). We even have the screenshot. We weren't sure about the price at the time He told us to let him know if we changed our mind. Less than 12 hours later, after we got our pre-approval, we contacted them Tuesday morning for the purchase order to move forward with the sale. Suddenly another sales agent tells us the price went up and his manager Chris says they can't honor the price they gave us the day before. If we still wanted the vehicle, we had to pay $4,000 more.According to them the General manager raised the price & couldn't go back to the price they had offered us 12 hours ago. Even worse, manager Chris never spoke to us directly we requested to speak to him multiple times & call was just forwarded to Sales man Xavier & sales manager never took our call or called us back. This was a complete waste of our time and felt like a BAIT-AND-SWITCH TATIC.No accountability, no professionalism, and no respect for customers. I strongly recommend going somewhere else. read more

Surprise Ford - Car Dealers Near Me - Surprise, Arizona

Last week, I came for a 20k mile maintenance for my 2024 transit van 350. I paid $175 for a package that included oil change, tire rotation, tire pressure check, and fluid top off. This was a week ago. Today, I looked at my Ford app and saw that my tire pressure, which has been wrong for months since I last put air in it myself, is the exact same, 66 psi in the front and 77 psi in the rear. It should be 57 psi in the front, 75 psi in the rear, telling me they DID NOT rotate my tires OR check the pressure. My oil change still shows at 4% so now I'm questioning if they even did my oil change? This place is something else. DO NOT come here for service. read more

Update. Somebody turned it around. Customer service now efficient and professional.

I am extremely disappointed with my purchase experience at Surprise Ford. I traveled from California to purchase an approximately $80,000 SUV and was specifically assured by Juan in Finance and Camryn F. in Sales that the dealership would handle all registration requirements. I was informed that I would receive a 90-day registration permit, that all applicable taxes and registration fees would be collected as part of the transaction, and that the dealership would process the registration on my behalf. In addition, I was promised a front license plate bracket as part of the purchase. However, when I later took the vehicle to a dealership in California to have the bracket installed, I was informed that the bracket provided was an old, used Mercedes-Benz bracket and was not appropriate for my vehicle. When I contacted Surprise Ford to address both the registration issue and the license plate bracket issue, my concerns were dismissed. Rather than assisting in resolving the problems, I was effectively told that these issues were my responsibility and that the representations previously made to me had not occurred. As a business owner myself, I rarely leave negative reviews because I understand the impact they can have on a company. However, I believe prospective customers deserve to know about my experience. Based on my interactions, I found the dealership's communication to be inconsistent and the level of customer service after the sale to be unacceptable. Purchasing a vehicle is a significant investment, and customers should be able to rely on the representations made by dealership staff. Unfortunately, that was not my experience with Surprise Ford. I would strongly encourage prospective buyers, particularly out-of-state customers, to obtain all promises and commitments in writing before completing a purchase. read more

If you're looking to buy a truck ask for John no complaints you won't ever be bored waiting with this gentleman. 5 stars all day

Great car but impossible to get them to send all the paperwork needed to get my car titled and registered out of state. Trying to get it done for 5 weeks and still not complete. read more

My husband took his F150 to this dealership to have the air-conditioning repaired. The cost was over $3000 and the air-conditioning still is not working. We took the truck back to them two or three times, dealt with service tech, and the manager ,for them to rectify the situation, but still the air-conditioning system does not cool at all! I would love to speak to the owner of this dealership. We just would like the air-conditioning system to work. A Ford dealership should definitely be the place to make that happen! read more

We purchased a sweet little mini cooper yesterday and had a great experience at Surprise Ford. Our Sales person, Lavi Barrs was very friendly and not pushing. You could tell she was there to help us get what we wanted. Lavi stepped up and involved manager George Lopez whom was also very kind and helpful. We then met with the finance manager Juan Marceleno and we were very happy with the outcome. He was very helpful and knowledgeable. After just 2.5 hrs we were on our way home with the car and terms we were looking for. Thank you all, Sandy and Larry Brown. read more

Surprise Ford - Mini cooper - Car Dealers Near Me - Surprise, Arizona

Shady bunch, went in by appointment to look at a car, returned the following day to complete the purchase and suddenly the price just happened to double. Never setting foot in that building again read more

Twice now I have paid for oil changes at this dealership that were not performed. Both times, I marked my oil filter beforehand, and both times the same marked, dirty filter was still installed when I inspected my truck. The oil on the dipstick was also clearly not fresh. When confronted, staff questioned my integrity instead of acknowledging the failure. No refund was offered. This is not a one-time mistake, it is a pattern of shady service practices. Based on all the other 1 star Google reviews, I fully expect a generic response from the dealership telling ME to contact the Service Director, Anoeil Atenousazar rather than anyone taking ownership and contacting me directly. I'm sure he knows who I am, but am doubtful anyone will contact me. I will not return for service, parts, or vehicle purchases, and I strongly recommend others verify any work done here. read more

Horrible service department!!!! was told I would get a loaner for my brand new 2026 Bronco that broke down and when I get there they say they don't have any. No apology and no ETA when my vehicle will be fixed. now again this is a brand new car I haven't even made a payment on!!!!! i have to work the next 5 days with no car to get me to and from? Poor customer service and I have been on hold with their customer care for over 45 minutes with no one who can assist. buyer beware if you want great service and a new car that doesn't break down read more

I had a great experience at Surprise Ford. John the technician was very helpful and thorough with what needed to be done with my car. I had 2 recalls on it and he was able to get them fixed pretty quickly. He was great at communicating and responding to my questions. He was very friendly, knowledgeable, and helped us learn more about our car. It was a very pleasant experience and my car came back in great shape! read more

I have never used YELP, so obviously I have a significant complaint. I decided to give this dealership a shot after researching Ford Broncos at various dealers. I had test driven one at a car show Memorial Day weekend. 31 days later and I am still waiting on my wheel locks and a medical reimbursement check. I will accept not getting these in order to post my review. I was driving to the dealer after making an appointment to purchase a specific black Bronco. I received a call from them assuring I was on my way and I confirmed. I was told about the employee pricing and offered 43000 dollars for my trade. Upon arrival, I was informed they had sold my vehicle during my drive to the dealership. I was asked if I would like to look at another color/model. I agreed and they brought out a green one. I liked the vehicle and we started talking numbers. Right from the start they changed my trade value to 40000 and added 4000 in dealer options such as Lo-jack, wheel locks, tint and a lot more garbage. Additionally, the vehicle was 3000 dollars more expensive. After painfully going back and forth with four different people, I got the initial deal, SEVEN hours later. They offered no break on the price for the inconvenience. I was exhausted and ready to drive home. On my way home, I turned on the windshield wipers to remove bugs and there was no washer fluid. I got up early the next morning to fill the reservoir and the fluid leaked onto the pavement. I called on a Sunday and no management was on site. I called back Monday and was told if I brought it back, they would do the repair. I insisted that they come to Tucson and they finally agreed. In the interim, I received an email from a sales manager name Pesh. I responded and received no further communication. When the mobile team arrived, I was informed it could not be fixed due to a massive rat infestation. They gave me 8 pictures, of which 2 are posted. When contacting the dealer Nick offered to send me a rental and attempt to repair the extensive damage. He was totally unaware of the rat damage. I realized in hindsight that they did not perform a presale detailed inspection. I wanted a fair and quick resolution and was told similar versions were in transit. I drove the vehicle and developed a respiratory infection from breathing in the rat feces. I had searched both Suprise Ford and Peoria Ford sites for a green Bronco and all that was there was a Badlands, which they totally dismissed. Suprise finally found a black one from either their partner or another dealership. Nick informed me it was a slight upgrade due to a towing package, which I really don't need. However, it does not have the Ambient lighting. I wanted to get in and out and they were quick. The only thing said to me was please give them a good survey conveying they remedied the issue. It was now obvious that a good review was more important than customer satisfaction. I humbled myself and sent in a good review. I got home and realized they forgot the wheel lock. I called any promised to order them and mail them ASAP. I called to check on their status, I was told they were sent to the wrong address. It has been 19 days. I do not want a form apology from them or any further communication. I am willing to order my own wheel locks and dismiss the 80 dollar copay check and move on. From the start they should have given me the Badlands or a vehicle within a few thousand dollars of my purchase price. and sent me home feeling positive. Instead, I have absolutely nothing positive that came from this ordeal. I have bought many new cars and this was by far the worst experience of my life. After reviewing the number of negative reviews for Suprise Ford, I should have checked their reviews prior to my visit, I intend to communicate this to BBB and Google Business reviews, along with any other available entities. If you choose to shop at this dealer, assure that you perform your own presale inspection. read more

Surprise Ford - more rat damage - Car Dealers Near Me - Surprise, Arizona

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We visited today to look at a used Ford Mustang. We were frustrated that we had to wait for the sales rep to look over our trade in for an hour and "find" the keys to the car we wanted to look at. Finally got to test drive and we loved the car! We go inside to make a deal and they want to offer us $250 for 2 trade in cars. Slap in the face. We got up to leave and they followed us out to our car (which was locked) and tried to justify their actions and wouldn't give us our keys back so we could leave, until I yelled at them to get my keys. I will NEVER do not business with Peoria Ford. Customer service matters! read more

Last post I promise. Took the truck to San Tan Ford. They fixed it within hours and upon my asking, there was only one other update to the computer system, not the 4 or 5 the Surprise service writer told me. I have no idea why he felt the need to lie to me unless they were overbooked and he had to put me off. Yes, San Tan is a ways off but I'm over there about every week anyway so I'll be using them for factory service. read more

Nothing I could say would improve this dealership, two stars is an exaggeration of how they rate. I went through the Costco automobile purchase program and got a small reduction on the MSRP of a F-150 in which they notified Surprise Ford I was interested in ordering . The General Manager sent me an AI generated reply telling me to contact him if I needed help with a purchase. I went in on Friday with my checkbook to make the purchase and asked for the GM or a sales manager. The sales manager finally came out to speak with me only to immediately blow me off and say the salesman could write my order. The salesman looked up the truck and I told him I had Costco pricing. He left his desk for a couple of minutes and returned to inform me that "management" said if I ordered the truck i would have to pay MSRP since it was a popular model and they couldn't keep it on the lot and they charge more than MSRP when they do, so they wouldn't honor the Costco pricing. I walked out and contacted two other dealers, they have no problem honoring the Costco price. So I think they refer to that as a systemic problem of top down bad management. Now I'm going to get another BS letter stating about that's not how they do business and they are totally professional and wish to discuss this matter to make it right. This place is a joke and I would be surprised if the Attorney General doesn't have a file on them. I'll contact Costco's customer service and let them know of their practices. The Costco price was only $1,700 under MSRP and they wouldn't order the vehicle but I have two other Ford dealers that will discount it more if I place the order. Dear God, shop around read more

We spent 4 hours in this dealership working on buying a vehicle and after running numbers and agreeing on a deal we were then told they ran the deal under the wrong vehicle. After running numbers on the correct vehicle, we were told they couldn't do it unless we put even more money down or go with the wrong vehicle that they ran the original deal under. Nothing was done to correct their mistake. After this experience I will not be giving my business to this dealership or Ford in general. read more

Saw a special online for an oil change (49.95 + tax). Scheduled an appointment referencing that special. $90+ later, I got my car back. They did a full oil change and inspection. With only 11,000 miles on my car, I didn't need them to check my brakes, etc. read more

Shoutout Nick, my service advisor. He's a real one. The maintenance team returned my car to me in pieces but Nick sprang into action and made them put it back together and even gave it a wash. He even stuck his neck out for me and got me a refund. I'm straight jumping for joy. I feel like I have a propeller hat on and a big lolly pop. I hope they give you a pizza party for this Nick. Also I saw an employee watching instagram reels when I had dropped the car off. I thought that was funny. read more

Not sure how much I would trust in them. They continue to call me after I block the number, they call from desk phones, personal phone, they would page me if they could! Just be careful with referrals! MR. William leaves VMs stating, that as of your 2 year mark you will receive a $500 referral check on new car buys! Awesome, then I get a phone call less than 14 days later and they state AGAIN "Congrats on being a two year customer, when you send in new referrals you get a $200 check" What is the truth, who knows if you truly get a check! Please stop calling me. read more

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This was my experience with Surprise Ford. Very suspect. Below is a copy of email sent to the general manager. thank you. Good morning Mr. Kayedan. My name is Paul DeMartini. I am writing this regarding a 2023 Yukon that you currently have for sale. Yesterday I tried to set up a purchase for the vehicle. Wednesday night, I spoke with Willie who was going to get back to me Thursday morning. Yesterday morning I called Willie. He was very defensive regarding the car for some reason. He said he thought it was sent to auction but was going to check. I was then hung up on.. I then proceeded to speak with a George(?), a sales manager. We engaged in price briefly. I said I was CA. He said used cars can't be held for some reason. We spoke of cashier's check, personal check with a service that guarantees payment which a dealership I used prior to put a down payment for my son's 2023 F150 at Lithia Ford in Fresno. He said someone was currently looking at the car and would get back to me. No one did so I messaged through your website yesterday evening. Willie then called me to say the car was sent to auction and no longer available. I get up this morning and see the car is still available on your site . The price however was raised by $5,500 to $55,000. I am a 61 year old married man that has bought many cars in my life for my family and have the means to purchase the Yukon easily either through cash or payment, whatever it would take to get the deal done. I have never dealt with a reputable dealership that carries its business in that manner. Being outright lied to is something that a person does not expect especially when dealing with a dealership as prestigious as yours. I just thought you may want to know the conduct that some individuals at your dealership are displaying. Thank you for your time. Paul D. read more

I recently drove an hour and a half to look into purchasing a vehicle from this dealership. I called to confirm the vehicle was still there, and when I was 30 minutes away they sent me a picture of the vehicle and said they had "pulled it up so it would be ready for me." I arrived at the dealership and was made to wait about 45 minutes for them to come up and tell me they had sold the vehicle to someone else in the 30 minute window between the photograph they sent me and my arrival. I understand their primary concern is to move vehicles off the lot, but it only takes about 45 seconds to call and inform a potential customer that they had already begun paperwork to sell the vehicle to someone else. They then proceeded to try and sell me on vehicles I stated I did not want. And called multiple times a day, after I specifically told them "I do not want to do business with you." If you're looking for dishonest and shady business practices, look no further than Surprise Ford! read more

I'll start with the good, the sales department is actually great. The sales department was professional and they worked with me to make a fair deal. However, the reason I would never recommend this dealership is the finance department. I secured my own financing before even entering the dealership. This is something I've done many times before with no issues it actually made the process much faster and easier every other time. The finance department called me no less than three times the day of the deal in order to confirm information to have papers ready for me to sign when I walked in. Upon my arrival, they had nothing ready and made me wait for an additional two hours with my newborn, then had the nerve to say "smile" how condescending, you would never say that to a man. The finance director called me 3 weeks after purchase and threatened me with legal action because they failed to endorse the check on their end so it bounced, which they can easily fix by simply signing the proper area of the check. As soon as I got my husband involved, they stopped returning my calls, STEVE specifically. Just avoid this dealership altogether, especially as a woman. read more

I had a deeply disappointing experience at this dealership while trying to buy a 2025 Ford F-150 Raptor. After discussions that made me believe my deal was secure, they sold the truck I wanted out from under me without warning. Then, they tried to push a different color at the same price or a "deal" on a higher-trim model, which felt like a bait-and-switch. The lack of transparency and communication was frustrating and unprofessional. I was ready to roll, but their shady tactics killed the buying opertunity. I ended up taking my business elsewhere and got the exact truck I wanted and they beat the price that Surpise Ford had agreed on with me on. Save yourself the hassle--shop somewhere that respects your time and commitment. The 0 to 1 Star due to the significanct breach of trust and upsell tactics. read more

Their salesman Oscar was absolutely unprofessional and wasted my time. He showed zero interest in selling cars and would rather sit at his desk instead. I purchased my vehicle elsewhere and would not recommend this dealership at all to anyone. read more

Editing to add- someone from Surprise Ford will comment saying to please contact them so they can "make it right" but they don't ever answer the phone or call back. Still in complete shock how terrible this situation was and how they don't care to even call me back. Original post- We were loyal customers... and the minute our warranty expired, suddenly everything was an issue. The final straw was when my truck wouldn't start (presenting what I thought was dead battery). I took it in and explained what happened, even mentioned it may be the battery. They kept my truck for 3 days and then sent me an invoice for $12,000. I called to inquire and they said they "think" it's the wiring harness and that the entire truck would need to be re-wired. I decided to get a second opinion because of a few other recent visits that didn't sit right with me. Got in my truck and they had left an offer to purchase (they had done this to me a few times). Took the truck to Rodeo Ford for a second opinion and their diagnostic showed A FAILED BATTERY. I had changed the batteries 2 years ago at Surprise Ford so they were still under warranty. Luckily I was able to find the receipt because when I called Surprise Ford to ask them for it, they said they would email and never did... twice. I waited 4 MONTHS to write this review because I wanted to make sure the battery fixed the problem and it's been running great! I've also reached out to Surprise Ford Service Manager and anyone who would answer the phone... "they will give you a call" is all I hear but they never do. I'm still waiting for those calls. Very disappointing that they won't even give me a call back after trying to rip me off. read more

The service here has deteriorated since 2019. I recently had a recall performed on the rear tow links and my wife drove the car to LA and back. In that little mileage the rear tires were completely worn. The tech obviously did not torque to the 111lb spec after setting alignment. Still waiting for service manager to get back to me after 3 weeks. read more

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Terrible dealer! Wish I could give them zero stars. I set up an appointment to test drive a car, when I got there it was already sold. I understand that happens, but the sales professional (Xavier Rodriguez) should have been a professional and called me to let me know, instead of making me drive 30 minutes for no reason. Also, the sales manager George Lopez promise me that Xavier would send a video of the vehicle, which they never did. Seems like a very sketchy dealer. Never shopping for a car here again. read more

Our Service Provider, Evan Welle, is excellent! My husband had made an appointment. When we pulled up to drop off the vehicle there was a line. He walked up to the vehicle, greeted me by name (shocked me) and took the car from there. They fixed the problem but found other items. Picking up today and it's all ready to go and washed. He was able to give us a few discounts to bring the cost down. Evan is very pleasant and not arrogant at all. I'm thankful he serviced our needs. Seems like an overall great guy. read more

Surprise Ford - Car Dealers Near Me - Surprise, Arizona

Not at all customer oriented and they are less than ethical. With an appointment and the foreknowledge I would be waiting, they took 2 hours to change my oil and rotate the tires. They charged me for an unasked for oil additive not recommended by Ford. They also charged me for a bio treatment that amounts to a cleaner for the steering wheel. The waiting room was playing rap music to a customer base at least 75% of which were over 65. Free coffee, but you have to pay for anything else. If you want to pay with a credit card, they charge you an additional 3%. 3% and consider they are also charging for services you didn't request. If you can, I would look elsewhere for Ford service. read more

Sales experience was great. My salesperson Bryce was professional, patient, and worked with me on the sale. The financing process was horrible. Making the customer feel like an idiot because they don't want to add additional products added to their loan is a terrible way to do business. Not updating the customer on the loan process is also an unprofessional way of doing business. read more