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Surprise Ford

2.0 (431 reviews)
Open 7:00 am - 9:00 pm
Updated 2 months ago

Services - Surprise Ford

Auto diagnosis or inspection

Auto maintenance

Oil changes

8 More Services

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Surprise Ford Photos

Recommended Reviews - Surprise Ford

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Reviews With Photos

Mini cooper

We purchased a sweet little mini cooper yesterday and had a great experience at Surprise Ford. Our Sales person, Lavi Barrs was very friendly and not pushing. You could tell she was there to help us get what we wanted. Lavi stepped up and involved manager George Lopez whom was also very kind and helpful. We then met with the finance manager Juan Marceleno and we were very happy with the outcome. He was very helpful and knowledgeable. After just 2.5 hrs we were on our way home with the car and terms we were looking for. Thank you all, Sandy and Larry Brown.

more rat damage
Bradley M.

I have never used YELP, so obviously I have a significant complaint. I decided to give this dealership a shot after researching Ford Broncos at various dealers. I had test driven one at a car show Memorial Day weekend. 31 days later and I am still waiting on my wheel locks and a medical reimbursement check. I will accept not getting these in order to post my review. I was driving to the dealer after making an appointment to purchase a specific black Bronco. I received a call from them assuring I was on my way and I confirmed. I was told about the employee pricing and offered 43000 dollars for my trade. Upon arrival, I was informed they had sold my vehicle during my drive to the dealership. I was asked if I would like to look at another color/model. I agreed and they brought out a green one. I liked the vehicle and we started talking numbers. Right from the start they changed my trade value to 40000 and added 4000 in dealer options such as Lo-jack, wheel locks, tint and a lot more garbage. Additionally, the vehicle was 3000 dollars more expensive. After painfully going back and forth with four different people, I got the initial deal, SEVEN hours later. They offered no break on the price for the inconvenience. I was exhausted and ready to drive home. On my way home, I turned on the windshield wipers to remove bugs and there was no washer fluid. I got up early the next morning to fill the reservoir and the fluid leaked onto the pavement. I called on a Sunday and no management was on site. I called back Monday and was told if I brought it back, they would do the repair. I insisted that they come to Tucson and they finally agreed. In the interim, I received an email from a sales manager name Pesh. I responded and received no further communication. When the mobile team arrived, I was informed it could not be fixed due to a massive rat infestation. They gave me 8 pictures, of which 2 are posted. When contacting the dealer Nick offered to send me a rental and attempt to repair the extensive damage. He was totally unaware of the rat damage. I realized in hindsight that they did not perform a presale detailed inspection. I wanted a fair and quick resolution and was told similar versions were in transit. I drove the vehicle and developed a respiratory infection from breathing in the rat feces. I had searched both Suprise Ford and Peoria Ford sites for a green Bronco and all that was there was a Badlands, which they totally dismissed. Suprise finally found a black one from either their partner or another dealership. Nick informed me it was a slight upgrade due to a towing package, which I really don't need. However, it does not have the Ambient lighting. I wanted to get in and out and they were quick. The only thing said to me was please give them a good survey conveying they remedied the issue. It was now obvious that a good review was more important than customer satisfaction. I humbled myself and sent in a good review. I got home and realized they forgot the wheel lock. I called any promised to order them and mail them ASAP. I called to check on their status, I was told they were sent to the wrong address. It has been 19 days. I do not want a form apology from them or any further communication. I am willing to order my own wheel locks and dismiss the 80 dollar copay check and move on. From the start they should have given me the Badlands or a vehicle within a few thousand dollars of my purchase price. and sent me home feeling positive. Instead, I have absolutely nothing positive that came from this ordeal. I have bought many new cars and this was by far the worst experience of my life. After reviewing the number of negative reviews for Suprise Ford, I should have checked their reviews prior to my visit, I intend to communicate this to BBB and Google Business reviews, along with any other available entities. If you choose to shop at this dealer, assure that you perform your own presale inspection.

2 year customer, is a $200 referral, 9/4/24
Gabby M.

Not sure how much I would trust in them. They continue to call me after I block the number, they call from desk phones, personal phone, they would page me if they could! Just be careful with referrals! MR. William leaves VMs stating, that as of your 2 year mark you will receive a $500 referral check on new car buys! Awesome, then I get a phone call less than 14 days later and they state AGAIN "Congrats on being a two year customer, when you send in new referrals you get a $200 check" What is the truth, who knows if you truly get a check! Please stop calling me.

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4 months ago

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9 days ago

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7 months ago

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11 days ago

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4 months ago

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1 month ago

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4 months ago

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7 months ago

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Mary V.

Hi, Sandy. Thank you so much for leaving us a stellar review!

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1 month ago

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10 months ago

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3 months ago

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9 months ago

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3 years ago

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11 months ago

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5 months ago

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1 year ago

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2 years ago

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Ask the Community - Surprise Ford

Review Highlights - Surprise Ford

Car buying can be very stressful, for first time buyers that is sometimes hard to grasp.

Mentioned in 7 reviews

Read more highlights

Surprise Honda

Surprise Honda

(214 reviews)

I had a great experience with this dealership's service team. My car wouldn't start, and after…read moretrying to jump it and charge the battery with no luck, I decided to call the dealership where I purchased it. I spoke with Kevin, the service manager, who was incredibly helpful from the start. He let me know my car was still under warranty and even offered to send a tow truck to pick it up. The tow truck driver was able to get my car started, so I drove it down to the dealership. When I arrived, Kevin assured me they could look at it right away. While I waited in the lobby, I enjoyed a complimentary cup of coffee, which was a nice touch. The wait wasn't long at all--about 40 minutes. I received a text letting me know my car was ready, and Kevin personally brought it out and thanked me for my business. The whole process was smooth, efficient, and stress-free. Excellent customer service all around--I really appreciate how easy they made a stressful situation.

We had a bit of a rocky start when we sat down to go over financing for a new Honda, but things…read morewent smoothly after that. Logan helped us out. He had a great attitude, as did the manager, Brandon, and financier. We were in and out in around 3 hours which is absolutely amazing if you've experienced buying a car from a dealership before. I'd recommend checking ahead by email to see if they have what you're looking for on their lot. Hubs communicated through email and had quick response. Large clean lot. Interior of dealership very large and comfortable with a kid play area and snack area with complimentary coffee and tea. Restrooms for customers.

Surprise Ford - car_dealers - Updated May 2026

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