I have only favorable things to say about Max Automotive. I bought a 21-year-old Honda Civic to…read moreshuttle my dogs between my house and my mother's house. I got what I paid for and it needed some TLC mechanically. When I took it to Honda to get an oil change, they advised me that it had an oil leak and needed an inspection to the tune of $250 to diagnose the problem. I reached out to a friend who is car-savvy for advice on where to take it, and he pointed me here. The scheduler was super friendly and efficient and got me on the books a few days after my call. The vibe was completely different than the dealership, as I felt like the folks at Max Automotive genuinely cared about getting me taken care of and figuring what the issue was with the vehicle. They also understood that at over 20 years old and nearly 200,000 miles, I wasn't going to perform any heroics for this car. We came up with a good plan to keep the car running for as long as possible with as minimal maintenance as possible. I look forward to working with the team here for maintenance of my new old car.

Very disappointing experience with Max Automotive…read more I brought my vehicle (2016 V6 Mustang) to Max Automotive on 9/30/26 to have the thermostat replaced. When I arrived, I was told there was coolant everywhere, that it would need to be cleaned up, and that they would need to take a look at it. I simply asked how much that additional work would cost. Instead of giving me an estimate or even offering to inspect the vehicle, I was told, "We're not going to do this. There are many automotive places you can take it to." That response was extremely disappointing and a complete waste of my time. I brought my vehicle to an automotive repair shop expecting them to diagnose the issue, explain what needed to be done, and provide an estimate so I could make an informed decision. If Max Automotive wasn't willing or able to handle the situation, they could have simply said so when I initially scheduled the appointment rather than having me bring the vehicle in. I understand that not every repair shop can or wants to take on every job, but dismissing a customer after they have made the trip to the shop and refusing to even provide an estimate is poor customer service. I would not recommend Max Automotive based on this experience.

I purchased a beautiful Lexus RX350 from Ali Zaidi. He was a dream to work with! First class…read moreservice from a first class guy!

I wish I could give zero stars and I wish I had read all of these horribly negative reviews here…read moreBEFORE I took my car there. I asked my neighbors in my community through Facebook, who they would recommend. One person recommended Champs. BIG, BIG MISTAKE. Though I appreciated what was meant to be helpful advice from my neighbors, I ended up in a very bad situation of being horribly ripped off by Champs. I am now in the process of a small claims lawsuit against them. There are far too many corrupt and unethical mechanics out there but he takes the cake. I was trying my best to avoid this but it happened anyway. I dropped the ball by not bothering to read all of their horrifically negative reviews on Yelp. I was quoted $500 for the work and authorized it. When it was completed the price doubled. Nothing changed or was added to the scope of work. They refused to explain this. In addition they broke the interior console and left lots of grease on my seats and dash, which I had to clean with degreaser. When I asked that they replace the broken console, the owner laughed and said "Your car is old and things break and I'm not paying for it." Btw, My car was in pristine shape. I have no kids, no pets, I don't smoke and don't even eat in my car. In fact, I'm meticulous about keeping my car looking new. I asked him to cover the cost of replacing the console by at least taking $50 off the work. He said, " I don't give away free money." I replied, "You broke my car. " He said, "Too bad, I'm not paying for it." This man was one of the most unprofessional, rude and volatile people I've ever encountered. In fact, he made me feel like he would physically assault me even though I was treating him with respect and patience. My experience at Champs was worse than I could have ever feared. As I said, if I had only read the horrifying reviews, this wouldn't have happened to me. I wish I had chosen one of the other suggestions. I hope this helps someone else not make this same mistake. My advice: appreciate the intended help but please read the Yelp reviews beforehand. Hopefully this man will have to pay for damaging my car in a court of law. I'm 64, have cancer and don't deserve this but I now have to fight for justice. Don't end up in my shoes. Update: First and foremost, EVERYTHING he said in response is a lie. EVERY single thing. He's trying to deceive readers to save himself potential business. I find it interesting that he reveals his first name because he told me his name is Champ. Secondly, him addressing me as "Dear Sherri" is laughable. He was as rude and nasty as one can get to my face. Again, he's trying to create a false impression. Lie after lie after lie will not work with most consumers. People see through unscrupulous people like him. I wouldn't put out this much effort if he were innocent of any of what I contend. One particularly egregious lie he told is he claims my car is 23 years old. He does this to create the impression that my car is old and beat up. The truth is my car is a 2012. In actuality it's only 13 years old and WAS in pristine condition before I unfortunately chose to take it to Champs. I'm sure he will try to edit his lie but that's what screenshots are for. The bottom line here is that unethical, dishonest people like him will easily lie to cover their behaviors. Most consumers understand this reality and will heed my warnings. I don't want others to find themselves in my position.

Prices are too high. The wait here is too long. An oil change is 4 hours…read more Although Jffy lube is a ripoff it is faster.

They reset my "maintenance required" signal that my previous repair company neglected to reset…read more They were so professional and helpful and completed the reset in only minutes. They are customer friendly and knowledgeable. I highly recommend them.

I took my fully customized 38 Ford steel body to Gemba Automotive at 13315 W. Bell Road with a…read moresqueek and a leak in the power steering. My car had 4308 miles on it when I bought it 5 years ago. It now has 9400 miles on the 350 Chevy engine. I was charged $2960. Angel at the front desk said I had an oil leak, a transmission leak, and a power steering leak. I check levels often. I haven't had to add a drop of either oil or transmission fluid since I've owned it. They said the gaskets were over tightened causing the leaks. THEY DON'T LEAK! They did work that didn't need to be done. They also replaced the rack and pinion assembly. The squeak only happened when turning right up a grade and only for a second. $2960 and I still had a squeak and a leak. THEY FIXED NOTHING. When I took it back they said the manifold gasket and the distributor gasket were leaking now. How did this happen? I wonder? For another $2400 they said they would fix these problems and others that suddenly came up. I said take it down and I got out of Gemba Automotive. I would have given them Zero stars but it wasn't an option. Stay away from Gemba Automotive at 13315 W. Bell Road at all costs. $2960 and I still have a squeak and a leak. They fixed nothing.

I brought my 2019 Yukon XL to Gemba Automotive expecting a clear and honest diagnosis, but left…read moreconcerned about the approach. I went in for a transmission that was shifting hard in automatic mode. After what was described as a diagnostic, Justin immediately recommended a full transmission replacement--without walking through other common, less expensive causes like control module or valve body issues. What's frustrating is that Gemba's own messaging says they focus on root-cause diagnostics, transparency, and avoiding unnecessary upsells: "We fix the root cause... No pressure. Just the truth." That wasn't my experience. I wasn't shown clear proof or given alternative options before being told I needed one of the most expensive repairs possible. After a routine oil change, I was also suddenly told I now need an oil pressure switch, which raises additional concerns - are they manufacturing problems to drive ticket value? I've since heard similar experiences from others being told they need full transmissions as well, which makes this feel less like a case-by-case diagnosis. I recommend getting a second opinion before committing to major repairs here.

From my initial phone call I was greeted by Brandon. He kindly, respectfully and patiently…read moreanswered all my automotive questions and concerns. He came to my home, assessed the problem with my headlights and repaired. I appreciate his honesty and work ethics. Upon diagnosing the headlight problem we googled the repair part on Amazon and found the best price VS high reviews for that part. I knew I wasn't getting gouged for the part. I bought it directly. Brandon is honest, fair and transparent with his charges. Within a few short days he replaced the headlights and replaced oil filter and oil. Going above and beyond with his work ethics, schedule and timely repairs. Thank you Brandon!

Hello I am new to the area and wasn't sure who to go to after I came home one night and my…read moreheadlight was out. I got on Yelp.com and asked if anyone knew why my pulb wouldn't stay on ever after I changed it out. After receiving a few suggestions from various local mechanics, I decided to go with Brandon from Cross Automotive. He drove over to my house and worked on my headlight from my garage. He took his vehicle and picked up the part came back quickly and changed out plug and reaped all wires. He put everything back together like new. Light now works like a charm! Brandon was an hard working honest guy. He gave me a swell deal. I would definitely recommend Brandon, a friendly likeable guy who does a great job and is not out to rip you off. So next time your wondering where to take you Auto for repair at a fair price!! Have Brandon come see you.

We took our truck to Gemba Automotive after an oil change at the Ford Dealership where they said…read morethat numerous things "failed inspection" and wanted well over $3,000 to fix everything. One item on their list was something the previous servicing Ford Dealership never called out. Gemba wanted less than half of what Peoria Ford did for an alignment. It's easy to see why the Ford CEO tried to get the Trump administration to end "right to repair." While my wife was in their lobby, she heard employees talking about how to save some money for another customer. That told us that we need to think seriously about having them do the recommended work. They also did not talk down to my wife like a lot of mechanics seem to like to do. We obtained an estimate and found out that out of everything that Peoria Ford said "failed inspection," one was not recommended for another 40K miles. Additionally, Gemba wanted considerably less than Ford. Because of their employees and pricing, we were sold on Gemba. We had them take care of all remaining items. Gemba will be doing the work on our 2019 and 2025 vehicles from here on out.

Checked out my car, repaired the problem, gave me rides both ways. Explained everything so I could…read moreunderstand. Courteous, , very nice to work with. I highly recommend this shop.

I had an appointment to bring my Prius in for a diagnostic test that was going to cost a couple…read morehundred dollars. I'd never been to this shop before, but the owner Ken greeted me as I pulled up, asked a few questions, examined the car, and quickly identified the likely problem. He knew it would be one of two issues and roughly how much each repair would cost. Based on my plans for the car, he explained I didn't need to waste a couple hundred dollars just to hear what we already knew. What a stand-up business owner! Prioritizing customer clarity & experience over squeezing every dollar from them. Trustworthy auto shops are hard to find, so I'll definitely be returning because of that.

Just had suspension and brake service done on our 2005 scion XB. Also had some other suspension…read morepieces replaced. They also attended to a belt squeal and made sure everything was working great on the AC system. It was a pleasure to work with Brandon and Ken. Highly knowledgeable about import cars. Thank you for the great service.

Christian Brothers provides the most thorough diagnostics I have ever seen at a shop (inclusive of…read moredealerships). Every time I come in, they go out of their way to make me feel like I am the most important customer they have. Amazing service, friendly staff and they did great work as always.

I can't recommend this place anymore. A few months ago we had my Ford escape "fixed" because it had…read morean oil leak. A few days later it started leaking again. We brought it back and took more PTO. They said luckily it was under warranty. Well, it better be because that's the same part you tried to fix two days ago. And this day it's still leaks but I'm not trusting them to touch it a third time. 8/7/26 My husband's Chevy Trax had the coolant system "fixed" and we got it Friday at 5pm. It's Sunday 8/9/26 at 8:30am and our car overheats in a drive thru and we had to keep turning it off. Luckily we were a few miles from home and let it cool so we could drive instead of walking 2 miles in 100+ temps. Christian Brothers put us in a really dangerous position. When we had to get the Ford fixed for the second time that was a red flag that we should've listened to. But because we needed our overheated Trax towed, it was easiest to go with Christian Brothers. Let me tell you... Do you not take the easy way out because of the "free tow" because after $1300 our car is still not fixed and now we have to take PTO and rearrange our schedules all over again. I don't think it's a free tow anyhow; I'm sure it's added to the cost of the car services.

The staff were so informative and friendly. They completed the work earlier than anticipated,…read morewhich is always nice.

So many issues from start to finish. We already had to take the vehicle back once after they said…read moreit was completed only to point out they did not replace splash guard. Now noticing they did not even match color...

Went to Allen's auto today because back in 23. I had some work done along with purchasing a…read morebattery. Long story short the battery was bad and no longer holding a charge. Allen's auto was able to look up my info and take care of me same day And made it quick and easy. Really appreciate Justin's help today and like where this business is going, especially under new ownership. I would recommend this shop to others.

Brought my vehicle in for an inspection and problems with how my car is running. Paid $150 for an…read moreinspection and decided to take my services elsewhere due to other reasons. Picked up my vehicle to find an entire tarp somehow jammed around my axle, bearings & more. I truly don't understand what I paid $150 for an ENTIRE inspection and this was missed? If I could give 0 stars I would. If you're thinking of taking your car to Allen's I highly recommend thinking of somewhere else.