Unfortunately, our experience was horrible. I and my family as well as many many people I have referred over the years have been going to Allen's Auto Services ever since he had been at this location. The service was always excellent, accurate and fair. When I was out of state my daughter had to have her car towed in to the shop (we thought was Allen's at the time) We thought that perhaps Allen's just had a name change but came to know this was a new business with some of the remaining employees from Allen's. My daughter was told that there would be no diagnostic fee, then she was told it would be $59, then she was told if she didn't do the recommended work it would be $199. I was advised by Justin that she needed a completely new transmission that was going to be over $8,000 which included an oil change that she needed as well. I had asked Justin about other potential options being that her car was not even worth 8k. He shut me down right away (like a re-build or getting one from a salvage yard) and stated the best and only option was the new tranny because of the long explanation he gave about the Ford's built in 2012 etc. and their faulty transmissions. (He did offer to hook me up with someone at Ford to buy a new car) Between the diagnostic fee and her oil change the bill was $259.00 Luckily, I do have some automotive knowledge and my instincts said get out of there, so I ended up having her car towed to another shop. (they came and picked up the car for free, ran diagnostics, cleared the codes and drove the car around 2 times, put it in reverse multiple times, which was the original issue. ( it would not go in to reverse ) and the car was fine. We picked it up the next day, no charge. (there may have been a glitch in the computer or something) They said they didn't feel right charging us because they couldn't find anything wrong with the car. Other than the oil change at Gemba's, I feel that we were completely ripped off for the $199 diagnostic because of the bait and switch game and the thought that we could have spent 8k on a new tranny if we had gone with their recommendation. This is very troubling to say the least. : ( read more