I had an appointment to bring my Prius in for a diagnostic test that was going to cost a couple hundred dollars. I'd never been to this shop before, but the owner Ken greeted me as I pulled up, asked a few questions, examined the car, and quickly identified the likely problem. He knew it would be one of two issues and roughly how much each repair would cost. Based on my plans for the car, he explained I didn't need to waste a couple hundred dollars just to hear what we already knew. What a stand-up business owner! Prioritizing customer clarity & experience over squeezing every dollar from them. Trustworthy auto shops are hard to find, so I'll definitely be returning because of that. read more

Exclusively Imports is that local shop with honest and knowledge owners with the best mechanics in town. We've been going there for years --our cars and truck are in regularly for maintenance/oil changes. Ken is a "Kia-guy," having years of experience with Kia. It's nice to have complete confidence in the work recommended for my Kia. Prices are reasonable. Waiting room is comfortable. Cars are happy when they leave. So am I. read more

The key was stuck in the ignition of our 2007 Mitsubishi. The car wouldn't shift into "Park" and the battery had to be disconnected to shut it down. I called a few local garages and they didn't want to touch it. Seems that Mitsubishis are a mechanic's nightmare. To make matters worse the car (and parts for it) haven't been made since 2011. They wished me "Good Luck" and peeled off. Then I called Exclusively Imports and George, without any hesitation, took the car in with a positive attitude. A part had to be ordered so the car was in the shop for three days. It's fixed. The car now shifts flawlessly. Exclusively Imports could have socked me for an entire shift unit and I would have had no choice but to bite the bullet. What I got was a bill for less that $200 for their creative DIY fix that isn't in any repair manuals. This is an honest shop, staffed with knowledgeable, friendly people. Highly recommended read more

Exclusively Imports - "Mitch" Our cherished 2007 Mitsubishi Endeavor. - Auto Repair Near Me - Surprise, Arizona

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This repair shop does everything a traditional 'bait and switch shop does' and attempts to take advantage of older people. DO NOT trust their estimate, my mother's actual charges were going to be over two times the estimate and the shop reviewed the vehicle in their shop before the repair. The repairs were for a simple brake pad and rotor replacement, but Exclusively Imports claimed they had to get different parts than the quote. They claim to be experts in the make she has, but it is obvious they either lie about their expertise or on estimates for repairs. DO NOT waste your time considering this garage, it will certainly cost you much more than they say it will. read more

My Husband brought my Range Rover in after another Company telling us my Front Brakes had only 20 % left on them and needed to be replaced. After getting a Second Diagnosis at Exclusively Imports, the Tech with over 40 years experience said my brakes had over 40 % and did not need to be replaced yet. When we picked the Vehicle up 4 hours later they told my Husband there was no charge . We will be using them in the Future for all are repair & service needs!. Thanks for Being a Honest Company in today's World!. read more

When having an oil change on my Mercedes E Class AMG, they noticed my front shocks were leaking. They ordered the OEM shocks for me and installed. Everything was done just as it should be. I'm happy. read more

George was horrible with customer service. No explanation of services and charges. Will not be returning.

A lot cheaper and closer than Arrowhead Lexus, great for oil changes, but a little unorganized, never got a quote back for a needed repair.

Service received by manager at location was not helpful. No explanation for charges and services to be performed.

Awesome customer service! Took my car from next door (Blue collision Auto Care) to see if they could help me out because a towing company completely ruined the bottom of my car. They took a look at it and repaired it until I could take it to the towing companies auto shop. Nicky at the front desk is a sweetheart! I would recommend this place to family & friends read more

These guys are the best. The dealerships are so much more for the same work. They install factory parts with factory trained technicians at much more affordable prices. And they do a damn good job. If you have to have a loaner then go to.a dealership. But trust me you'll pay for it in the end...because nothing is free. If you've never used these guys and your driving a Lexus or Toyota you're paying too much elsewhere. These guys are fair and they will be honest with you on what your car needs now and down the road. You won't find a better place to service your Lexus or Toyota. read more

The owner apologized and made it right comping our service and battery. I doubt a large scale, corporate company would have been that attentive and empathetic to our inconveniences. We've used them for years and we will continue to do so now because they made good on their word. read more

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Great service and way less than the dealership prices. They use genuine Lexus parts. They do maintenance and repairs and specialize in Lexus and Toyota. read more

Mike and Kelley give you the best advice and services you could want to help you maintain your car. Discuss your car problems with them and if it is simply advice that solves your problem they are happy to help. When your car needs service and/repair you get the best! read more

New to Arizona and was having a hard time finding a shop that could take me in short notice. Brought it in and it was fixed within 24 hours. AMAZING customer service. Kelly was in contact me,keeping me up to date. The ladies in the front helped me more than they know! Highly recommend and this will be my shop :) read more

I had an issue with my 2012 Toyota Highlander. This business completed an evaluation and provided perfect advice to resolve the problem. They did right by me, earned my trust, and now I'm a customer for life. I've brought the vehicle back for other routine/scheduled service and I have nothing but praise for Mike and Kelly! read more

Took our van for a check of an issue with starting ( a funny sound to it). They couldn't find anything wrong and didn't charge anything for checking it out. Also had shuttle service. Very professional people. read more

I payed $93.91 after tax for an alignment on my 3rd gen 4runner. The quality of this service was extremely disappointing, they could not perform any toe adjustment and left me paying full price for a incomplete job. After investigation under my own car I found that one of the camber bolts was loose and not even hand tight. I do not recommend this place for an alignment. read more

I have been a customer of Exclusively Imports for over 10 years and they have taken excellent care of all my cars. I won't take my car to anyone else. Mike & Kelly care about their customers, offer excellent service for a fair price and do a great job. If you're looking for an honest mechanic who not only takes pride in his work but cares about his customers, Exclusively Imports is the shop to go to. read more

Brought in my 2014 Lexus IS that was having a/c issues and they took care of it in a matter of a few days. Highly recommend bringing Toyota/Lexus vehicles to this shop over any dealership. Kelly was great at staying in touch and updating me during the process as well. Piece of mind is always important when having a shop service your car and I'm glad I have a place that I can truly trust ! read more

Such a wonderful experience. From out-of-town and had an unexpected crisis. The team is so kind, so gracious, so friendly. They worked me into their schedule, fixed my problem, and I was off again w/o any hassle. Agree with other comments re: integrity. On their wall are recognition plaques for sponsoring Wounded Warriors and many other community outreach non-profits. If I lived here, this would be my Go-To auto shop!!! Truly a wonderful experience!!! read more

If you really want quality service at an affordable price these guys are your go to people. Family owned and operated business here, where you can FEEL the integrity from the staff, and owners as they will bend over back wards to ensure you are not only well taken care of, but most importantly SAFE when putting you back on the road! The knowledge they obtain about their product is quite impressive I might add. If you're looking for a great place to get your regular maintance done they do it all here! Oil Changes to suspensions work. I recently brought my vehicle here for a alignment service and I was pleased after visiting two other alighnment shops someone actually got it right. Thank you guys for all your hard work. You are a true blessing to this community! read more

Exclusively Imports - Auto Repair Near Me - Surprise, Arizona

I was the only owner of my 2000 Toyota Tacoma TRD I needed to find a mechanic that I could trust. As a female that can be hard to accomplish. One of the best things that ever happened to me was finding exclusively imports. Over the years they took care of my truck as if I was doing the mechanical work myself. read more

Family owned , Mike and Kelly (owners) are both very nice and both know their stuff. It's nice going to a repair shop that I trust isn't taking advantage of me! And it's nice walking in and speaking to the owners. Great customer service! Every time I go to one of those other repair shops they come up with a list of stuff to fix -- and when I check in with my father in law or friends they tell me those repairs are not necessary for my vehicles! Go here and you can trust what Mike & Kelly say! read more

I took my wife's 2008 Honda Civic for a check up and it was due for some 100,000 mile maintenance and I wanted a "clatter" from the serpentine belt repaired. I had an estimate to fix the chatter (it was a belt tensioner" from another repair shop that came in at over $400, actually close to $500 but Exclusively Imports fixed it for under $200. What a nice surprise! Repair work was fast, car was ready when promised and I'm happy with the repairs and maintenance work. I am going to go back soon for a coolant flush and front-end alignment and I'm confident that I won't get robbed. I really trust these guys - what other auto repair shop can you say that about? read more

These guys are great! Repairs are done correctly at a reasonable price. Owners are pleasant to work with.

Not only did we take our Mazda 3 here we also took my Pontiac G6 here. Both cars were 10+ years old and starting to need lots of work. EI doesn't add fluff to their repair prices. They also don't fix things that the dealership told me was wrong and it really wasn't (saved me $1300). Now that we have a new VW I won't take it anywhere else. Excellent customer service. Clean roomy waiting room. read more

The most recent review was over a year ago. My first phone call was for information costs etc. Basic call. The person I spoke with did not seem too interested in when I would be bringing in my car nor did she ask. My second phone call I was ready to make the appointment. Again the woman on the other end seemed distracted with one syllable answers. I asked if I should call back her answer to me was "why? Can't you hear me?" Umm no you sound uninterested in this phone call and my being a potential customer. Of course the apologies followed. Now I'm not interested. Took my business elsewhere. read more

I TRUST these guys! I have always been treated like a friend when I bring my car here. They won't try to sell you stuff you don't need. A Repair shop you can trust!! read more

Where do I start?!? Mike and Kelly are like family. They are absolutely amazing people. They know exactly what it means to run a fair and successful business. We have been bringing our cars to exclusively imports for years now and we won't go anywhere else. Honesty, trustworthiness, and peace of mind - that's what you get when you bring your vehicles here. And, speaking of that, they service all kinds of vehicles. (Not just imports.) Their prices are more than fair and their customer service will blow you away. They always go above and beyond and that is why I will be a customer for life. read more

I started bringing my 88 Accord here in 2006 when I was living in Prescott, and have since moved away and back, and acquired my dad's 90 4Runner in the process. Mike knows these vehicles inside out and explains what needs to be done, what's a priority, and what can wait. As a female who took two semesters of Automotive Maintenance in college, it's refreshing that Mike and Kelly don't talk down to me, or try to sell me what I don't need. I have experienced that too many times in the past with mechanics that think I'm idiot when it comes to vehicle maintenance. When I moved back to Surprise in September, the truck sounded like a rattletrap from all the poor service I received on the East Coast. Now it runs like it's brand new again. Their rates are reasonable, their knowledge is beyond compare, and they are really nice to their customers. read more

I have a 2010 Lexus ES 350. Being unfamiliar with repair shops in the area I had 2 different neighbors recommend Exclusively Imports. They are very honest and don't do work if not necessary. I asked for brakes--an alignment-- oil change and tire rotation. They checked my brakes and they were fine. They could have easily charged me for them and I would have never known the difference. They saved me money and I find that unique. Exclusively Imports gained not only my respect but also me as a permanent customer. Their prices were also much better than the dealer. read more

I took my 2013 Hyundai Genesis Coupe in for new wheels and an alignment and I can tell you that the service I received was outstanding. I will only go back to the dealer for warranty stuff other than that Exclusively Imports will get my business from now on. read more

Looks like the key word is TRUST. Made an appointment, work began on time and promptly completed. Total cost with shop fees and tax less than quoted. This was my first visit, but I look forward to return. read more

2000 Toyota 4RNR owner, this is the only place to take a Toyota or Lexus to be serviced or repaired. Mike and Kelly know Toyota. I'm pretty selective on the place that touches my rig and Exclusive Imports now has all my business. Needed some involved and heavy driveline work and Mike diagnosed the problem and was not happy with the machine shop portion of the job until my driveline was balanced and rebuilt properly. Kelley kept me informed on what was going and all my repair options. Kelly doesn't turn a wrench but she runs the place, she is very organized and knows Toyota. Did I mention she is a great person to work with. When it came to putting a major part on my rig Mike was not satisfied until my 4RNR performed as it did the day it left the factory and that say's a lot for a 21 year old rig. The wife's Tundra and son's Corolla will now be done at Mike and Kelly's shop. This place is the real deal when it comes to putting hands on a Toyota. read more

Exclusively Imports is 5-star all the way. We've sent multiple cars for their service over the years...they've kept them all in great shape. Easy to get an appointment...quick in/quick out, diagnosed, fixed, road tested.....fair price and great work. They are super owners with a super crew-- Doesn't get better than that!!! Well done!! read more

What can i say about Exclusively imports..... all i can say about these guys are absolutely freaking AMAZING. Ever since i bought my truck about a year ago (ill be honest sometimes its kind of a lemon) but i love it and there is no way i can get rid of it. no matter how daunting the task Mike is always there to give me a realistic view for how the truck REALLY stands from a mechanical stand point. and Kelley at the front desk is always there to give you the BEST deal in town. you guys have definitely earned my business and the business of as many people as i can refer. Thank you Exclusively Imports!!!! read more

I was referred to Exclusively Imports by a friend. Best business I deal with hands down since moving to Phoenix in 2014. Mike and Kelley are honest! I can always trust that the work being done is the work that is required. Mike explains or shows every detail of what he is doing. I trust them with all of my vehicle maintenance. If I could I would take my warrantied vehicles to them as well. Great shop, very friendly atmosphere and professional craftsmanship every time.... read more

This business is wonderful. I have a Lexus and they charge about 1/2 if what the dealer charges. And their service is fast and cheerful. This morning my car started sluggishly so, without an appointment, I drove right over. They took me immediately and found the problem right away. Mike and Kelly are a pleasure to work with. A couple of months ago a friend suggested I come here when I had a problem following my dealer service. They corrected the problem and charged me very little. Best advice I ever got was to come here. read more

We have been taking our 1994 Isuzu Rodeo and our 2002 Toyota Camry to Mike and Kelly for several years now. We cannot say enough good about this repair shop. We are always as impressed with wife Kelly's knowledge as much as Mike's skills as a mechanic. Absolutely love these two, their family business, their honesty, and having our cars in tip top shape when they are done. They are very good about letting us know what will need to be done, what it will cost, and what future repairs we can be thinking about to keep the vehicles in tip top shape. There prices seem fair and their customer service is awesome. Thanks so much Mike and Kelly!! read more