I brought my 2019 Yukon XL to Gemba Automotive expecting a clear and honest diagnosis, but left…read moreconcerned about the approach. I went in for a transmission that was shifting hard in automatic mode. After what was described as a diagnostic, Justin immediately recommended a full transmission replacement--without walking through other common, less expensive causes like control module or valve body issues. What's frustrating is that Gemba's own messaging says they focus on root-cause diagnostics, transparency, and avoiding unnecessary upsells: "We fix the root cause... No pressure. Just the truth." That wasn't my experience. I wasn't shown clear proof or given alternative options before being told I needed one of the most expensive repairs possible. After a routine oil change, I was also suddenly told I now need an oil pressure switch, which raises additional concerns - are they manufacturing problems to drive ticket value? I've since heard similar experiences from others being told they need full transmissions as well, which makes this feel less like a case-by-case diagnosis. I recommend getting a second opinion before committing to major repairs here.

We are traveling through AZ and our car started making weird noises coming from the wheel well. A…read moremechanic at Gemba Automotive immediately looked at our car and diagnosed what was wrong. Thankfully it's parts that are worn out but don't necessarily need fixed ASAP. The mechanic was very thorough since he knew we wouldn't be fixing it immediately and still have 1000 miles of travel to go! I am so thankful for their help and expertise!!

It's Hard to find an automotive establishment that is "honest" friendly and does great work, ask me…read morehow I know! Finally, I found it! I have been coming here for at least three years! A++

I wish I could give zero stars and I wish I had read all of these horribly negative reviews here…read moreBEFORE I took my car there. I asked my neighbors in my community through Facebook, who they would recommend. One person recommended Champs. BIG, BIG MISTAKE. Though I appreciated what was meant to be helpful advice from my neighbors, I ended up in a very bad situation of being horribly ripped off by Champs. I am now in the process of a small claims lawsuit against them. There are far too many corrupt and unethical mechanics out there but he takes the cake. I was trying my best to avoid this but it happened anyway. I dropped the ball by not bothering to read all of their horrifically negative reviews on Yelp. I was quoted $500 for the work and authorized it. When it was completed the price doubled. Nothing changed or was added to the scope of work. They refused to explain this. In addition they broke the interior console and left lots of grease on my seats and dash, which I had to clean with degreaser. When I asked that they replace the broken console, the owner laughed and said "Your car is old and things break and I'm not paying for it." Btw, My car was in pristine shape. I have no kids, no pets, I don't smoke and don't even eat in my car. In fact, I'm meticulous about keeping my car looking new. I asked him to cover the cost of replacing the console by at least taking $50 off the work. He said, " I don't give away free money." I replied, "You broke my car. " He said, "Too bad, I'm not paying for it." This man was one of the most unprofessional, rude and volatile people I've ever encountered. In fact, he made me feel like he would physically assault me even though I was treating him with respect and patience. My experience at Champs was worse than I could have ever feared. As I said, if I had only read the horrifying reviews, this wouldn't have happened to me. I wish I had chosen one of the other suggestions. I hope this helps someone else not make this same mistake. My advice: appreciate the intended help but please read the Yelp reviews beforehand. Hopefully this man will have to pay for damaging my car in a court of law. I'm 64, have cancer and don't deserve this but I now have to fight for justice. Don't end up in my shoes. Update: First and foremost, EVERYTHING he said in response is a lie. EVERY single thing. He's trying to deceive readers to save himself potential business. I find it interesting that he reveals his first name because he told me his name is Champ. Secondly, him addressing me as "Dear Sherri" is laughable. He was as rude and nasty as one can get to my face. Again, he's trying to create a false impression. Lie after lie after lie will not work with most consumers. People see through unscrupulous people like him. I wouldn't put out this much effort if he were innocent of any of what I contend. One particularly egregious lie he told is he claims my car is 23 years old. He does this to create the impression that my car is old and beat up. The truth is my car is a 2012. In actuality it's only 13 years old and WAS in pristine condition before I unfortunately chose to take it to Champs. I'm sure he will try to edit his lie but that's what screenshots are for. The bottom line here is that unethical, dishonest people like him will easily lie to cover their behaviors. Most consumers understand this reality and will heed my warnings. I don't want others to find themselves in my position.

I have been loyal to a repair shop in my old neighborhood for the last 23 years, but we moved to…read moreSun City West and that shop is 25 miles away, very inconvenient. So, looking for a new one I've tried a few automotive repair shops around town, but have not been impressed. This is a first time visit for me at Gembas. I was a bit leery of taking my old pride and joy (that is like new) to this shop as the shop recently reopened under new ownership. I met with Angel. My A/C was blowing hot. I did try to recharge the system myself without success. That's about as far as I'm qualified and equipped to go. Gembas replaced a couple of leaky Schrader valves, purged and recharged the system and even gave me a veteran's discount. I was thrilled to pay the $293. This is an honest shop. Angel didn't try to upsell or snow me. He's very professional and knowedgeable and his attitude is positive. Gembas will be servicing both of our cars. Highly recommended.

Service is excellent! New owner immediately came out to see the problem with my car's fender liner…read moreassembly and grabbed the missing body bolt and installed it right away. Very good prices too! I will recommend Gemba Auto to anyone interested in servicing their cars!

We absolutely love All Valley Car Care - Surprise! They have taken care of my daughters's Jeep…read moresince she arrived in Arizona. In addition to doing her regular oil changes and routine maintenance, it recently needed an oil pan gasket and some suspension work (it's a Jeep, of course it did!) Matt and the crew All Valley are always incredibly pleasant and helpful and they go out of their way to make sure that she's taken care of. Their service quality is outstanding, they deliver exactly what they promise and their prices are great. Highest recommendation to all of the people at All Valley Car Care - Surprise!

PART 2: WHY DID THEY KILL GRACE? Still No Accountability…read more Still No Proof of Insurance. Still No Integrity. It has now been over eleven months since All Valley Car Care destroyed my Mercedes--Gracie--after what should have been a simple, routine repair. I've spent every day since trying to handle this with patience, professionalism, and privacy. I submitted certified diagnostics from Mercedes-Benz. I accepted a partial payout through my own insurance--even though AVCC caused the damage. I filed a formal complaint with the Arizona Attorney General's Office. Still... no ownership. No follow-through. And still no refund, despite their own public statement offering one. But this isn't just about money. Most Americans name their cars for a reason--because they become part of our lives. Gracie was that kind of car. She carried my kids in car seats, kept my wife close on family road trips, and quietly waited for us at every airport curb or long drive home. She wasn't just a vehicle. She was a keeper of memories, a source of comfort, and a symbol of continuity in a life that's seen change and loss. I was going to pass her on to someone special--until All Valley Car Care destroyed her. And here's the hard truth: * AVCC failed to perform the agreed-upon repair, resulting in irreparable damage to my vehicle's engine and a confirmed total loss and constitutes a clear breach of the paid service agreement. * AVCC's advertised warranty terms--ranging from 3 years/36,000 miles to 5 years/60,000 miles--were a material term that influenced my decision to proceed with the repair. * AVCC told the Attorney General in May they'd contact their insurance provider. It's mid-July--no claim info, no insurance contact, no accountability. * AVCC's owner publicly stated on his website he had "offered a refund of $6,600", yet nothing was received and fulfilled. This isn't about a dollar figure--it's about doing the right thing. It's about honoring your word. It's about standing by the values your business advertises. It's about integrity. TO: ALL VALLEY CAR CARE: Are you going to honor the refund you publicly offered--$6,600? I'm still here, still waiting... along with the 21,000+ readers that follow this story. Still waiting, still watching Scott

The easiest five starts ever! We have used Courys for many years now and even bought a bicycle…read morehere for my son when he was much younger. Fair, honest, reliable and precise!!!

Made a 9:00 AM appointment and was greeted by Mario who said it would be a couple hours to inspect…read moreand get back to me with the issue (if any). Promptly followed up with the diagnosis and the price to get me back on the road. Special parts were ordered and vehicle was ready as promised. Fair pricing, friendly staff and honest service. I work for a luxury car company and have found Coury's delivers service that is equally as good as my own services center, just at a much more acceptable price and extremely honest diagnosis and required repairs.

We brought our 2013 Ford Fusion S to AAMCO, Surprise, AZ and spoke with Ron Krzyzewski. We informed…read morehim that we experienced a delayed transition from 1st to 2nd gear and a jolt from 2nd to 3rd gear. The vehicle was triaged and determined the transmission required a rebuild. Due to the year and make the vehicle, parts had to be ordered from a different vendors. We just received our car back yesterday, January 27, and drove it for the first time. We were incredibly overwhelmed With the performance post rebuild. AAMCO offered a very attractive warranty on labor and parts. The price was extremely competitive! AAMCO only had the vehicle for about a week and a half (mainly because parts were coming in from different vendors). We are looking forward to the 10 day recheck! Thank you, Ron, Jonathan, and AAMCO Techs!!! We are incredibly grateful for the workmanship and professionalism you extended to us. We appreciate your transparency, honesty, and integrity as well. We will definitely refer others to AAMCO, Surprise AZ! You definitely delivered the service we needed!

DO NOT HAVE WORK DONE BY THIS SHOP. Owner is very shady…read more Dropped off my truck for transmission issues. Truck sat at the shop for 4 weeks untouched. When I called, they told me transmission was removed and they had to "send it to another shop to be rebuilt because they didn't have a diesel transmission tech. Got truck back at 6 weeks. I was charged $6500 for a complete rebuild of the transmission. Truck has the same issues 6 months later. Out of warranty (3 months). Took truck to another shop and had transmission tore down. Valve body was only replaced. $2,000 repair. This shop is a SCAM.

We have always had very professional and respectful service at this AAA auto repair shop. We…read morebelieve they are honest and we trust their work. We would highly recommend going here. They do not push work that is not necessarily needed.

Stay away from this location. They were going to triple charge me for a part over the dealership…read morefor the same part. Also, unwilling to help do what is right with situation resolution in regards to their battery not working for my vehicle subsequently having to get the dealers battery to help fix the problem. Maybe cheaper to get your repairs done at the dealership over this AAA shop.

Went to Allen's auto today because back in 23. I had some work done along with purchasing a…read morebattery. Long story short the battery was bad and no longer holding a charge. Allen's auto was able to look up my info and take care of me same day And made it quick and easy. Really appreciate Justin's help today and like where this business is going, especially under new ownership. I would recommend this shop to others.

Brought my vehicle in for an inspection and problems with how my car is running. Paid $150 for an…read moreinspection and decided to take my services elsewhere due to other reasons. Picked up my vehicle to find an entire tarp somehow jammed around my axle, bearings & more. I truly don't understand what I paid $150 for an ENTIRE inspection and this was missed? If I could give 0 stars I would. If you're thinking of taking your car to Allen's I highly recommend thinking of somewhere else.

I had an appointment to bring my Prius in for a diagnostic test that was going to cost a couple…read morehundred dollars. I'd never been to this shop before, but the owner Ken greeted me as I pulled up, asked a few questions, examined the car, and quickly identified the likely problem. He knew it would be one of two issues and roughly how much each repair would cost. Based on my plans for the car, he explained I didn't need to waste a couple hundred dollars just to hear what we already knew. What a stand-up business owner! Prioritizing customer clarity & experience over squeezing every dollar from them. Trustworthy auto shops are hard to find, so I'll definitely be returning because of that.

Exclusively Imports is that local shop with honest and knowledge owners with the best mechanics in…read moretown. We've been going there for years --our cars and truck are in regularly for maintenance/oil changes. Ken is a "Kia-guy," having years of experience with Kia. It's nice to have complete confidence in the work recommended for my Kia. Prices are reasonable. Waiting room is comfortable. Cars are happy when they leave. So am I.

Payton went above and beyond to help! My 2 year old and I came out to Arizona to help some family…read moreand found out we had been driving on extremely dangerous tires (literally three of the four tires with wires showing). Payton not only ordered our tires, but made the process extremely easy and honestly pleasant. This means A LOT because the previous days leading up to talking to Payton have been quite a nightmare because the tire size on my car is unusually and many tire places weren't even able to get them. Payton did it with a smile on his face, even with the hustle and bustle of a busy day! He was able to make sure the tires arrived (earlier in the day than even promised) and get me in for an appointment to mount and balance them! I cannot thank Payton and Discount Tires enough for helping me get home safely to California!!!! The price of four tires was very competitive and truly worth it! I am forever grateful!

I had new wheels and tires put on this fifth wheel, discount employees were very professional,…read morefriendly, and prompt.