I had a great experience with this dealership's service team. My car wouldn't start, and after trying to jump it and charge the battery with no luck, I decided to call the dealership where I purchased it. I spoke with Kevin, the service manager, who was incredibly helpful from the start. He let me know my car was still under warranty and even offered to send a tow truck to pick it up. The tow truck driver was able to get my car started, so I drove it down to the dealership. When I arrived, Kevin assured me they could look at it right away. While I waited in the lobby, I enjoyed a complimentary cup of coffee, which was a nice touch. The wait wasn't long at all--about 40 minutes. I received a text letting me know my car was ready, and Kevin personally brought it out and thanked me for my business. The whole process was smooth, efficient, and stress-free. Excellent customer service all around--I really appreciate how easy they made a stressful situation. read more

We had a bit of a rocky start when we sat down to go over financing for a new Honda, but things went smoothly after that. Logan helped us out. He had a great attitude, as did the manager, Brandon, and financier. We were in and out in around 3 hours which is absolutely amazing if you've experienced buying a car from a dealership before. I'd recommend checking ahead by email to see if they have what you're looking for on their lot. Hubs communicated through email and had quick response. Large clean lot. Interior of dealership very large and comfortable with a kid play area and snack area with complimentary coffee and tea. Restrooms for customers. read more

Surprise Honda - Table flyer - Car Dealers Near Me - Surprise, Arizona

It was an experience going to Germain Honda, it was quite far from me. but found a vehicle they had ( as a trade in) I was extremely interested in. Was able to text the dealership directly and they had responded back fairly quickly. I did not feel pressured or hounded while looking at the vehicle prior to test driving it. After coming back to the lot our sales representative Marc took me into the office to go over numbers. This is the part I seriously dread. It's all about the numbers and negotiations. Went back a fourth a few times and settled on a price, but again there is still additional costs that are added on like BS Doc Fees AKA- "dealer documentation fees" ( had never heard of this) that many dealers can charge ( anywhere from $500-$2,000 +) just to cover the administrative work related to the transaction. I personally think it's money disbursed to those involved within the sale (Commissions if you will). These prices include everything from filing vehicle registration paperwork with the DMV, by transferring a title, to simply just double-checking ALL the financial information on the buyer's lien application. I'm sorry, this should be a part of their job title & responsibility, not additional money out of the customers pocket! FYI- This is NOT a government mandate.It's solely based on each car dealer whether to implement it or not! Some states (such as California & New York) limit how much dealers can charge for this, while others (like here in Arizona, Florida, & Texas) allows a car dealership to set the rate as high as they want & there is absolutely no negotiations $$ there at this dealership with that number! Wasn't happy about that & then come to find out they double charged for my licensing fees, but they did reimburse me for that. The only pressure (even though I had my own finance company) was they want me to go thru theirs. They will do their best to claim they can match rates and make you fill out a back up contact just "in case" your finances fall through. They had never done business with my financial institution but, it's has a name & reputation that speaks for itself!! There shouldn't be any questions with that; yet still had to go thru the motions of another application! Plus, I wasn't going to waiver from my original loan request as it was pre-approved, have been with them for decades & this dealership couldn't come close to my rate. Try to avoid financing with the dealership, it's absolutely outrageous. * See pic with %* Additionally, they want you to invest in the weather protectant coating which is extremely expensive! Would have liked that, but definitely couldn't afford it. I was there a little over 3 hours as initially there was a delay in my process because their computers went down. The extra application I had to complete and then having to work out / finalize the rest of the details and go over the signed contracts with Evan the business manager. Can say, this location does a great business and they have people that come from ALL over the State of Arizona as well as out of state buyers. It's a huge dealership. They provide a courtesy transportation shuttle, have rental car services, tech experts on site, repair shop, free oil changes and more. Overall, I was happy with purchasing my certified preowned Jeep Grand Cherokee! read more

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This dealer loads extras into every New Honda, the worst is a LIFETIME POWER TRAIN Warrant they try to make you think is affiliated with American Honda Corporation. Truth is it is nothing but a third party warranty company that is only good until the company goes under, or reorganizes user different name. Plus the fine print is scary. They have one of the highest Doc Fee in the Valley of the Sun, why because they have fast talking salesmen who could work the Fun Zone at any Country or State Fair. Separating suckers from hard earned money in carnival games you have little chance of winning. Tried to get an Out the Door Price on a New Honda CR-V, and got nothing but the run around with nothing in writing via email, or text message. Buyer beware of this Family Owner STEALERSHIP. This is the kind of STEALERSHIP that gives the Auto Industry a bad name. read more

This dealership offered 18.9% financing for a used car. They did not provide a number for the car being traded in for. Waited 4 hours and got nowhere. Perhaps this is the way the car industry is, but I feel sad and disappointed. read more

Bad they don't take a coupon for having the car polished from Earnheart Dealership in Avondale Good was that they were very nice and customer friendly! read more

My brake fluid tested bad. Bought 3 very expensive 12 oz containers from this dealer. Jacked the car up, removed the wheels, hooked up the power bleeder, and opened the first container of brake fluid I bought at the dealer. Just for the heck of it i tested the new fluid and it was worse than the fluid that was in the car. Tested the other 2 containers and they were also bad. They have a shelf life, so I guess they don't sell very many. I won't be buying any thing else from this dealer. Gave them an extra star because the people at the parts counter were very customer service oriented. This is exactly why I do all my own repair work, can't even trust the dealer these days. Sad but true. read more

I had such a great experience working with Juan Marino! Buying a car can sometimes feel stressful, but Juan made the whole process so easy and enjoyable. From the moment I walked in, he was welcoming, professional, and patient with all my questions. He took the time to explain everything clearly, went over my options without being pushy, and really made sure I felt confident with my choice. The best part was how smooth everything went ! Juan worked hard to make sure I got exactly what I wanted, and thanks to him I was able to drive off the lot in my brand-new Honda the very same day! He went above and beyond to make sure everything was ready, and I truly appreciated how attentive and genuine he was throughout the process. If you're looking for someone who will treat you with respect, make the process stress-free, and help you get into a car you'll love, I can't recommend Juan Marino enough. Thanks again for helping me with my new Honda!! I couldn't be happier! read more

Surprise Honda - Brand new car 333 - Car Dealers Near Me - Surprise, Arizona

I recently bought a used Silverado from this Honda store, Upon purchase, I raised a concern for the brakes and they had claimed that they had checked the brakes and they were at 7 mm. I trusted the inspection and purchased the vehicle. I take the truck in for a check engine light one month later at a Chevy store.They informed me that my brakes were at 2 mm and needed to be replaced, I then took it into Honda to get things figured out because they should have never sold me the vehicle that way in the first place!!! Honda then proceeds to tell me they can do nothing for me except employee discount on parts and labor. It is against the law to sell a used vehicle with brakes under 3mm. I would not recommend this dealer in anyway, one because they were totally dishonest with the inspection on the vehicle and probably just put in info without even looking at the vehicle. Two because they knew they were in the wrong and still chose to not help the customer out. read more

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I was recently in the market for a used Honda Accord. I visited this dealership and took 2 vehicles on a test drive. All was good until they inspected the vehicle I was trading in. A manager named Alex started asking me questions about the history of my vehicle. His approach was very aggressive and he immediately started to point out every flaw about the car. He also repeatedly interrupted me and tried to take control of the conversation. I decided to take my business elsewhere as I felt his approach was rude and unprofessional. read more

It was a long Sunday, trying to find a good, realistic end of lease, trade in deal. I was exhausted and almost ready to give up. Then, it happened. The Germain Honda magic show! I showed up w/ out an appt and it was close to closing so you can only imagine what they were thinking when they seen me come through at almost closing time. But I was welcomed by Ivan Rascon who was out front eager to assist. He introduced himself and offered his assistance and led me to the last piece of hope before I had called it a night, Kiara Ruiz. She was patient, knowledgeable, and really took the time to listen to what I wanted. She told me she'd see what can be done. The elves were quick at work around the corner, I was offered some food, even offered to order out while I wait. I hadn't eaten for a minute so some pizza sounded real nice...but she pulled a bag of cookies out of her magic hat, and I was fine w/ that. Alex Rivas, great family man. He broke down the #'s, no b/s just honest and straight to the point. No pressure whatsoever. He sprinkled some money dust and the numbers magically appeared. George Bell, came back after being half way home for the day just to close this sweet deal. That meant a lot coming from someone that works in customer service. Paperwork was explained to me including some good advice. When I seen my brand new Pearl, washed and smelling like a million bucks, I was really happy. I got more than what I expected. Kiara checked in to end the night. She wanted to make sure everything was programmed and ready for use and all my questions were answered. I was treated like royalty. I was comfortable, confident and very thankful for their A-1 service. If you happen to drop by, ask for some cookies, those were amazing! I came in to trade out my 2022 Honda Accord for a 2025 fuel only crv. They gave me an awesome deal for my trade in, more than what I was asking for. Germain Honda Family, you saved me gas, $$$, and time. You took the stress off my shoulders and made it so smooth like butter. You've showed me more appreciation and respect than any dealer I've been to here in AZ, so far. Guess the 3rd time is the real charm! Thank you for my early Xmas gift. 2026 Honda Cr-v Hybrid Aka Pearl Appreciate ya and see you soon! read more

This is the place to go to buy a new Honda! Excellent overall experience at Surprise Honda buying a new car yesterday. our lease was up on our Acura so we decided to take a look at a Honda CR-V. Everyone we dealt with were friendly, professional and very knowledgeable. Our Sales Manager(s) Traced Ford and Colin McEuen were the first to greet us and we then we met with Jean Pierre (JP) Rachid to check out cars. And this dealership is beautiful inside. We weren't actually considering buying yet, but they had a car that checked all the boxes and the price was right. So, yep, we drove home with a brand new CR-V. We finished the deal in the finance department with Ty Crews who was also very helpful. Once done we then went through all the technical stuff with JP. This was an excellent experience and will definitely be using them for our future service needs. read more

I'm leaving a 5 star for Mark the salesman. Although we didn't walk out with a car, he was so helpful and very genuine. He made sure my family and I were comfortable. We highly recommend Mark to anyone! Thank you again, Mark! read more

After purchasing our 2022 CRV about 19 months ago, we were in for a regular oil change and tire rotation when we were informed that the tires needed to be replaced, at only 19K miles. Turns out, our model has known issues of the factory tires not lasting long so we were on the hook for about 1K. I did my research and Honda had the best price on the tires we wanted, not to mention a $50 rebate through Goodyear. But before I had them installed, I had questions about the tire difference, warranty etc. It took more than a week and multiple calls/emails before I heard back from our service advisor, Alfredo. Once I did get a hold of him, he was very quick to get me scheduled the next day, but I shouldn't have to go through all that trouble. I even called the main service number, but no one could answer my simple questions. Very frustrating and the reason for my 4/5 rating. We also scheduled a few filters to be replaced and the alignment needed adjustment. All of this was done at a discount, due to my inconvenience of getting a hold of anyone for over a week. I asked, they did not offer. We own the one car and live 10 minutes from the dealership. Because of this, their policy to pay for the roundtrip charge of a Lyft is always appreciated. Overall, we continue to be happy Honda customers. read more

I literally redownloaded this app so I could leave Tony a review. I've never felt more supported and helped through a car buying process than when Tony helped me. This is my 10th car and by far the most pleasurable and helpful experience by a long shot. My past experience with Germain was mediocre, but he knocked it out of the park. Would rate more than 5 stars if I could. read more

Service Manager David did an excellent job at helping to resolve a manufacture dispute. With David in place and learning how to navigate through this process will help Germain Honda to provide better service to customers. read more

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Update; we came in to the service department again for maintenance work and this time had the please of working with Mr. Robert Solis. Yet again we were treated with extremely great service from the beginning to the end. Robert was very precise and very helpful in explaining their findings and how to best move forward. Honesty and integrity!! Thanks Robert, we will see you on the next round of service sir!! read more

Pretty upset with how I was treated by the Service Manager David McKee. I came in to take care of a quick recall, and oil change. When I picked up my vehicle, I noticed my passenger fender had paint stripped, driver side fender scratched, and my rear bumper had been as well been nicked to where paint was lifting. He let me know that they were not going to take responsibility of the damages because I could not prove it was them who caused it however the pictures they initially took does not have the paint chipped on the fender which is really noticeable and the bumper nicked. He then took every measure to wipe his hands clean of the matter saying that my car was previously repainted, there's a lot of scratches on the car, along with asking why I went directly to the fender, as if I was trying to get one over on them. He also said there was no way none could have scratched it in service bay by leaning over the vehicle because they only worked underneath the vehicle, mind you I got an oil change done on it as well. I mean every excuse to make it not his problem, and kick me out said this is the "end of this conversation with you" and "I can't do nothing for you" I think it's perfectly normal to a quick walk around your vehicle to check for any damages, when picking up your vehicle from service. I will be escalating this further if this is not taken care of. read more

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We had a great experience with our recent purchase of a new Honda Accord Hybrid at Germain Honda. Conner Brandtman was our sales rep and gave us such detailed information about the model we were looking at. He was friendly and knowledgeable. We also met several others, including Colin McEuen and Branden Cole, who were ready to offer any assistance we needed. We felt that we got a very fair deal on the purchase as well as our trade in. Ty Crews from Finance was also easy to work with - no high pressure pushes for extras. Communication and expectations from all throughout the purchase process were clear and we felt that this was one of our most positive car buying experience. Germain Honda obviously prides itself on being family-owned and customer focused. We would highly recommend this dealership for those looking at new Hondas, or any other car on the lot. read more

Connor B at Germaine Honda was referred to me by my sister Bernadette, who has done business with him. I'm glad she referred me to him because he made my experience of buying and owning a car fun, honorable ,and right. Thank you to the whole team over there. Thank you Ivan and Chad the whole team was great over there. Connor read more

I just got my car on Sunday Conner fattore was so helpful really made everything work out for me was helpful with every question I had super and made the whole experience good and quick !!!! read more

As someone who brings their accord here to get worked on I figured why not attempt to purchase a car from here, I told them the price I wanted to pay unfortunately they couldn't meet my price but I was told if I get a quote they could certainly beat it, well they lied they couldn't beat the quote. Don't promise something you can't do is all. Will be taking my car to a new dealership to get worked on read more

The Service department has gone downhill. The actual technician work from their service department has been excellent. The service department's unnecessary upsells are making us take our business elsewhere. read more

If I could give it 0 stars I would. Avoid this place at all costs! They scam you and screw you out of your warranty/recall services.

Was trying to buy a BMW M4 competition. The negotiated price was dependent on BMW inspection which I paid for but when BMW found some major repairs approx 2K they backed out even though I offered split cost for the repairs. All this after ran my credit as precondition for BMW inspection and charged an atrocious doc fee of $995. read more

I hate to even bring myself to do this but it comes with a heavy heart. I recently bought a 2020 Mercedes Amg C63s with my lady and it was her dream car. We spent month looking for the right one and we came across their listing and went through the process from coming in to look at it to the end of the purchase about a 2 day period all said and done. We never shopped, we did not argue over pricing and with perfect credit and $15,000 cash down it was probably their easiest deal of that night. Initially the first day we came to look at it we looked all over the car to make sure it was in the right conditions just like any buyer would and we did notice an aftermarket intake and we asked Connor and Collin about if there were any additional aftermarket parts on the vehicle? They said no that it just looks like an intake. I said good because we dont want a race car this is for her not me she needs something more reliable and a modified car would obviously be less reliable. I also asked for a carfax and a inspection sheet which we never got until much much later (2 months later). We bought the car happy we enjoyed it and we got a code for the thermostat which was under warranty though mercedes so therefore we took it there only for them to tell me that the car is much more modified then what I explained to him the first time. He mentioned it was aggressively tuned and had aftermarket downpipes. Graciously he was able to look past all that and still have my thermostat replaced. Soon after (the next day) I lost all boost in the vehicle there was a boost leak at the coupler the throttle body and spent a chunk of change to get that fixed at a reputable 3rd party shop. They mentioned if I knew about the down pipes and tune on the vehicle since they knew I just bought it recently I said mercedes JUST told me about those a couple days prior. Both of which said to get with the dealership about it since its causing problems for me and was never disclosed. After they did the coupler fix a few hours later the manifold is leaking boost due to the bad tune and downpipes. This is the opposite of what we wanted in a car. All this has happened in a span of 2 months in and out of shops and me trying to handle it myself but it gets to a point where this should be something that the dealer should have addressed to me ahead of time especially when I specifically asked. I set up an appointment with germain honda about all this and confirmed it did have the down pipes within 3 minutes of having it. They explained to me that they are not responsible for anything as all they do is check to make sure it passes emissions and their minimal safety check. They said they listed the car with aftermarket intakes as its a visual item while the down pipes are not and they are not trained on what downpipes look like. According to both mercedes and the 3rd party shop it takes someone with minimal experience to spot down pipes. As a matter of fact their technician spotted it within the 3 minutes he had it. Very disappointing for me and now im spending thousands more to have it back in running order. I feel lied too and taken advantage of. This comes from someone that was on the other-side of the desk, I sold cars for 4 years myself and just a few months prior before making the purchase I had left to pursue my own business. The gentleman at mercedes the service advisor helping me is actually one of my great customers. I would have never practiced this way to any of my clients and is disappointing that after years of being in the business and doing everything to make sure I take care of my customers; I am now the customer and being the victim of bad business. read more

Surprise Honda - my car - Car Dealers Near Me - Surprise, Arizona

Easily the worst dealership experience I've ever had. Particularly dealing with the sales manager Robert. We came in found the vehicle and spec we wanted, they needed to get the vehicle from from another store. They required that we place a deposit because "when we make the call to get the vehicle from the other dealer the car is bought." They advised they would have the car first thing in the morning. Spoke with our sales guy Phoenix in the morning to confirm what time we should come to finish the deal and he advised they had a porter on the way, then magically 5 minutes later got a call from Robert that they hadn't actually secured the car we had put the deposit on. Had to unwind the deal. Should've trusted our gut on Robert, didn't trust him from the beginning, he couldn't stop talking and didnt believe half of what he was saying. Huge waste of time, take your business elsewhere. read more

We purchased a used honda cr-v from here a couple of days ago and had the pleasure of working with John in sales, as well as Evan and Alex. All gentleman did a fantastic job of making sure we were taken care of. The car was a great purchase and the process was handled efficiently, which was greatly appreciated. We will definitely be checking out this location again in the future the next time we are in the market for a new or used car. I highly recommend requesting John in sales if you want to work with someone who is responsive and on top of things! read more

This dealer was loved until today. It took my husband more than three hours to get a warranty battery replaced. Save your time. They squandered our entire Saturday morning for nothing; in the east coast, where I'm from, we would have been in and out in half hour. Don't contact, email, or text me to sell my incredibly low mileage in 2019 and buy new. It bothers me when others mistreat me. read more

Waited in the parts service for 10 min and no help. A guy saw me an told me he would get someone to help and another 10 min passed and no one bothered to help. Decided to leave. read more

Quality people; fair pricing. Wide selection of new and used cars. Recommended on all fronts.

Contact dealership to buy a used car. I explained up front I was not going to pay for any dealer add ons. I also asked for an Out the Door price with all fees and costs line by line. They sent the quote with a dealer add on. I reminded them I wasn't going to pay. They said all cars come with $995 conditioning package. If a vehicle needs work done, you do the necessary work and reflect that in the selling price. There are buying services all over the internet that tell the buyer they don't have to pay it, that they can negotiate it out of the sale. I then said thanks, but no thanks and that I would be going elsewhere. They then said that the $995 package was not required to pay for. Really??? No kidding. If I lived across the street from this dealership I would go to the next closest Honda dealership to buy ANY car. Plus, checkout their new car listing, they add serveral packages to those as well. read more

I took my daughter's 2019 Honda Accord Hybrid in for an A17 service for an oil change and brake fluid service on August 14th. My service advisor was Victor. Later that day he called me to tell me that the car needed to have a serpentine belt replaced. He said that the belt was very important and if it broke my daughter car would be dead. I didn't want my daughter to have any car problems, so I told him to go ahead. It was late in the day so he said he would get it done the following morning. The following day I called Victor about noon as I had not heard anything. He told me that the technician had made a mistake and the hybrid doesn't have a serpentine belt. I don't know how it happened as the technician and service advisor had agreed the previous day that the car needed the belt. We are and have been a Honda family (wife, daughters, son in law) for many years and I am disappointed. I have always taken my Honda to a dealer for service even though I know it costs more but I wanted it to be done right by Honda technicians. For the past 20 years I have taken my Hondas to either Arrowhead or Surprise Honda for service. I am not sure where I will take my cars in the future. read more

They were attempting to charge my mother $900 for front brakes and rotors only saying that parts alone were $600 when I ask if these were premium Brembo brakes they told me no these are just standard Honda brakes. The price gouging there is absolutely disgusting. HIGHLY RECOMMEND TO NOT TAKE YOUR VEHICLE AND MONEY HERE. read more

This Honda was out of my way but I decided to take a drive since my Honda is due for 100k service. Their waiting room is pleasant and they have wifi and tables so I was able to get some work in while waiting for my car to get service. Time flew by and before I knew it, my car was already done. They evaluated my car first and provided me with the estimate of how much each service would cost and how urgent it is needed. I truly appreciate Honda for being considerate of their customers by not pushing unnecessary services until it is truly needed. Honesty nowadays is hard to come by. Because of this, they won me as a customer as long as I am in the area. I also was not expecting them to wash my car's exterior for free. I highly recommend this Honda location due to their amenities, professionalism and great customer service! read more

Very painless purchase with Connor, Dion and Tracey over at Germain Honda. They had the car I wanted and took my trade in with no issues. These people don't use high pressure sales tactics because the excellent quality of the Hondas basically sell themselves. This was my second deal with them. Very very nice people including George Hollywood the finance guy. Awesome experience I highly recommend this dealer. read more

I went in for a test drive of a use CR-V and with the help of Joseph and Terry I decided to make the purchase. Everyone was so friendly and they even helped me explore finance options to get a better rate and terms. I would definitely go back and recommend this dealer to friends!! read more

I called and set an appointment two days before to have a recall fixed on my sons car. I was able to get an appointment on the day I asked. I dropped off the car a bit early with no issue as I had some prior commitments. We were greeted right away and told if we'd like after they fixed the issue they'd give the car a complimentary wash and go over the vehicle to see if it may need anything else looked at. Free of charge with no obligations. Great service. The car was complete quicker than anticipated and they texted and let me know I could pick it up. We had a great experience. read more

Well I'm sorry to say that the service technicians keep trying to say I need work done when I don't . I loved this place but I've had my car in a few times in the last 2 months and the first month they replaced all my filters and then the second month they told me they needed to be replaced again. When I looked at them, they were clean when I get home. Also, I've had my car in several times over the last few months complaining of a noise. They tell me there's nothing wrong. I just need new tires and I found out it's my front end and that's where my tires are wearing badly. Sad because I love the service people here but I no longer trust the mechanics.. this is the second time in a year they have me diagnosed my car for a major issue. read more

I bought a 2024 civic last week and had a great experience with Jacob. He scheduled me for window tint and a couple other things that weren't on the car at the time of purchase. I had an appointment at 9am this morning and just didn't get the same vibe I got from the sales side of the dealership. The service department lacks customer service to say the least. Hoping for a better experience when I bring my car back for its service in the future. read more