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    Sands Chevrolet Surprise

    2.2 (414 reviews)
    Closed 8:00 am - 8:00 pm

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    2026 Chevrolet Equinox Activ

    Caring service provided, communication and involvement from management was appreciated. They worked to get me into my first big purchase, I love it. Thank you Jared.

    Joey W.

    I went to Sands Chevrolet in Glendale because I wanted to look at 2 trucks listed online. I have been searching for a specific truck for months. I went in and the salesmen were very pushy. When I determined the 2 trucks were in the Sands Chevrolet lot in Surprise, I tried to leave and the salesman was pushy telling me he could beat the price of the ones at the other lot and their trucks would have lower miles. He showed me 2 trucks that were $20,000 more than the ones I wanted to look at. I don't think that salesman understood math or even numbers at all. When I told him I was going to the other lot, he said he didn't want me to leave without making a deal on one of the trucks on their lot that I specifically said I wasn't interested in, due to the price and the engine type. What a terrible experience. My wife and I drove to the Surprise location and spoke to Joe De La Torre. I was skeptical, because salespeople can be very high pressure and don't always listen to your needs. I knew what I was looking for. I didn't need someone holding my hand trying to sell me a vehicle I didn't want. Joe was different. He was knowledgeable, friendly, and extremely helpful. I told him the about the 2 trucks that I was looking for and he knew exactly where they were on the lot which had at least 200 vehicles on it. He listened and treated me with respect the entire time I was there. He knew every detail to the 2 trucks I was looking at. I test drove both trucks. No pressure at all. He didn't force anything on me. I finished the test drive and told him I needed to talk to my wife. He waited while I spoke to my wife. Ended up purchasing one of the trucks. The whole process was easy, and never felt high pressure. The finance manager Brandon was also super helpful during the end of the process. My wife and I are University of Arizona fans, and even though Joe was an ASU fan, we made it work. I would recommend Sands Chevrolet in Surprise to anyone who wants to be treated well. Thanks guys, and Bear Down!

    Awesome people to deal with. Jordan in Sales is the Best...They helped me in an AWESOME Sun City Super low milage Malibu....Short simple pain free buying process Even with a highly Challenged credit score They Took Care of me....Highly Recommend

    2022 TrailBoss

    Honestly I was worried going to this place after reading the reviews, but honestly they were the best team I've encountered. From George our salesperson who was just an amazing person and salesman from. Start to finish he was SUPER helpful answer all our question and everything. As well as Gary our financing guy broke everything down for us and was patient with all our questions. Truthfully recommend this place if you're looking for a car and make sure to look for George as your salesman!!!

    Ron S.

    Does Sands damage the fender of your Corvette claim NO responsibility after paying 5k for a repair and then over, over tighten an oil filter? The answer is Yes, yes! Yes! The ONLY redeeming quality is the vintage corvette showroom. Otherwise avoid at all costs! I can't stand this dealership!

    I would give zero stars to this dealership if I could! We found a 2024 Kia Sportage SX Prestige at Sands Chevrolet in Surprise AZ. It was listed at $29,999 with 42,000 miles on it. It wasn't the mileage I was looking for but the features on the car were. Well I got a call from one of their salesmen, Sunny and made an appointment to go see the car. I explained to him that we had been jacked around by Germain Honda and Ken Garff Kia. (See my reviews on Google) So he assured me that would not happen at his dealership. So before I went, I looked at the carfax on the vehicle and it had been driven 42,000 miles in one year, rotors and brakes replaced twice and had been in a rear end collision! Then I noticed the last service on the rotors were just resurfaced not replaced. So now Jonah, Sonny's partner takes over and assures me he's going to have new rotors and brake pads put on all wheels. (He didn't inform me that I was to be paying for all this crap!) See the reconditioning fees on their contract ($3000). Jonah said the reconditioning fees were for brake and rotors replaced (3 times) and all the body work done to this car! (See all 6 pictures please) WTF!! So now its my turn to see the finance guy Issa, another wolf in sheep's clothing! I informed Issa that I would be paying cash for this vehicle. Well, we just about fell off our chairs when he told us the price of the car was going to be $33,000 cash price!! This guy Issa actually told me that Uncle Sam was taking $4000 in taxes right from the top of this car! Little did he know that I already knew the tax rates in Surprise AZ And it is more like $2500 ISSA! And we actually must have caught him in a really great mood because he gave us a $3500 discount from a $7000 100,000 mile warranty! and a $4,000 internet discount! Wow, what a nice guy! And what a joke and bullshitter this guy ISSA is, trying to get over on two elderly people! These guys are worse than Germain Honda and Ken Garff Kia! So people, DON'T GO HERE!! And I'm with Susan Beaman, a previous Google reviewer of this dealership. If you are elderly, watch out, they'll be out to scam you too! They are ALL WOLVES IN SHEEP"S CLOTHING! So we went to Horne Kia and purchased a Pre - Certified 2023 Kia Sportage SX Prestige with 26,000 miles, a clean carfax and a 100,000 mi warranty included for 35,500 cash out the door and they treated us with dignity and respect! What happened to the Sands Chevrolet my parents shopped at when I was a kid, It was an honest dealership with integrity. This dealership is CRAP now!

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    6 months ago

    took my 2017 Chevy traverse in and had a/c problems and knocking sound. fixed both. great communication and fair price.

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    1 year ago

    Awesome place Carie is very nice. They are always willing to help and support you through your car troubles.

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    Ask the Community - Sands Chevrolet Surprise

    Review Highlights - Sands Chevrolet Surprise

    Shaun and Rob were absolutely amazing this entire process- I got top dollar for my trade in and got into my perfect truck!

    Mentioned in 5 reviews

    Read more highlights

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    Toyota of Surprise

    Toyota of Surprise

    (413 reviews)

    I bought my car back in October, but wanted to leave a review. My previous car unexpectedly ran…read moreinto problems that I no longer wanted to deal with, so it was time to find something else. I originally was looking for a used car, but after an unpleasant experience at another dealership and going over pricing, a new car was in my best interest. As someone who HATES car dealerships and the whole atmosphere of them, I did online research to make the process of stress-free as possible. I emailed several dealerships who had a 2025 Toyota Corolla SE and asked for OTD prices. Some didn't respond. Camelback Toyota said they would give me a price, but they ended up giving me pricing for an LE instead, saying they'd honor it even with the incorrect trim. We went back and forth, but in the end, they just wanted me to come in and never solidified pricing - which I did not want. Toyota of Surprise WAS receptive over email. I emailed back and forth Imran about pricing and was able to get a price that worked for me. It took some time for the car to arrive at the dealership, but when it did, Keith was super helpful! He showed me all the ins and outs of the car and was super kind and not pushy at all throughout the process. I was able to save the hassle of dealing with pricing at the dealership through email communication and got my car at the dealership in a timely manner! It was the shortest trip to the dealership I've ever had and I'm so grateful for it.

    SERVICE DEPARTMENT REVIEW False advertisement, I got a price…read morequoted online for service and when I arrived for my appointment the price was not honored. They said that's a "starting" price, which I would understand if I didn't enter my make model and milage when requesting the quote. Bait and switch just to get you in the door and reference the disclaimer which apparently the depend heavily on. Paying the extra $40 wouldn't be a big deal but based on principle and the deception, I rather give my business elsewhere. To add the service guy Izrael treats you like your're a burden didn't even greet me, checking his watch while Iwas trying to pull up my quote, lied and said there was no one else I could talk to about it. On a positive note I didn't get the name of the gentleman that first came out but he was friendly and welcoming even apologized that he couldn't help.

    Surprise Honda

    Surprise Honda

    (215 reviews)

    I had a great experience with this dealership's service team. My car wouldn't start, and after…read moretrying to jump it and charge the battery with no luck, I decided to call the dealership where I purchased it. I spoke with Kevin, the service manager, who was incredibly helpful from the start. He let me know my car was still under warranty and even offered to send a tow truck to pick it up. The tow truck driver was able to get my car started, so I drove it down to the dealership. When I arrived, Kevin assured me they could look at it right away. While I waited in the lobby, I enjoyed a complimentary cup of coffee, which was a nice touch. The wait wasn't long at all--about 40 minutes. I received a text letting me know my car was ready, and Kevin personally brought it out and thanked me for my business. The whole process was smooth, efficient, and stress-free. Excellent customer service all around--I really appreciate how easy they made a stressful situation.

    We had a bit of a rocky start when we sat down to go over financing for a new Honda, but things…read morewent smoothly after that. Logan helped us out. He had a great attitude, as did the manager, Brandon, and financier. We were in and out in around 3 hours which is absolutely amazing if you've experienced buying a car from a dealership before. I'd recommend checking ahead by email to see if they have what you're looking for on their lot. Hubs communicated through email and had quick response. Large clean lot. Interior of dealership very large and comfortable with a kid play area and snack area with complimentary coffee and tea. Restrooms for customers.

    Sands Kia

    Sands Kia

    (322 reviews)

    For starters I haven't bought a car yet, and theres a reason I've decided to not buy it here…read moreanymore. Noah on the sales team was amazing, very kind, very helpful, and he was willing to answer all of our questions and didn't pressure us to do anything we weren't 100% about. I said No about one thing and he said okie and that was it and said he would keep in contact about other cars of the same one i was looking at, and walked us to the door and thanked us for coming - he did keep in touch - I inquired about another car of the one I was wanting, but Noah was unavailable the day I had time to come look at it. He is the only reason for the 3 stars. However the girl who helped us in Noah's absence. Ashley on the sales team, she seemed nice enough at first, however she didn't bother to ask anybody their names. She didn't let me finish my phone call as I was waiting on her to come back, I had received one and answered, she interrupted it and said lets go no consideration for my being on the phone and just started walking away. She was pretty rude after I told her the numbers I was looking at and she came back and said "people who cant afford Xtype of carX typically go with those cheaper smaller options. " I told her very specifically what I was wanting. As I did with Noah. But she kept pressing about every other type of car on the lot they had. I came in knowing what I wanted already. She asked me if i wanted to run my credit and see what the numbers are for cars i wasnt even looking at or had even test drove or saw the inside or history on. I told her no, thats okie, i only wanna run it if I'm absolutely sure about buying something. And then proceeded to ask me at least 6-7x more during the interaction after I repeatedly told her no. It made me very uncomfortable and felt like all she wanted was to sell a car and didn't matter what one, didn't matter what I wanted. She was very inconsiderate telling me "lease it and then buy it, that's what smart people do". Thats kind of rude in my opinion, are you saying because i would rather finance my vehicle I'm not smart? I'm sorry but that is my decision not yours? She should not be selling people cars if she can't listen to what the customer is wanting, and can't take no for an answer when we are visibly uncomfortable. She didn't even bother to walk us out, or let us take the unsigned quote slip, which Noah did so we could think about it. She folded it up, and walked out after we told her 5x in a row we would rather just have the car we originally wanted, and she kept saying are you sure we have this, and this too. I kept telling her we were gunna keep looking. She was very very pushy. And I will not be buying from here after that whole situation. Even my kid thought she was being rude.

    COMPLETE LOSS OF TRUST for Sands Kia SERVICE department on Cactus Road in Surprise Arizona…read more  Kia makes a great car - but AVOID Sands Kia Service - let me tell you why.  My 90-year old mom noticed a dashboard warning light indicating a problem with the battery. She had a new battery installed by Sands Kia in her 2018 Kia Optima August of 2024 - about 15 months prior - with a 3-year warranty - that cost $350 - so she took her car in for service on November 25.  After the service department checked the car - she was told by Fernando Zamorano - a Service Advisor - that the car needed a new alternator and that the battery was OK. When asked the cost of replacing the alternator - my mom was quoted $1500 - and asked if she would like to schedule a time to make the repair.  Luckily - my mom thought something was amiss - mainly because the car had been running perfectly -and only had 35,000 miles on the odometer. So - she said - "not now - I'm going to get a second opinion."  My mom is fortunate to have a friend who knows a mechanic - and after running tests on the car - this mechanic found it WAS the battery - and the alternator was fine. He felt that my mom was being taken advantage of - and didn't charge her anything for his time testing :)  You know this guy is now going to get a lot of referrals !  When I visited my mom for Thanksgiving - we took the Kia Optima back to Sands Kia - and sure enough - this time their tests determined the problem was indeed the battery - and since it was under warranty - there was no charge. Nothing was mentioned about the alternator when I was with my mom !   Were the mechanics incompetent the first time the car was taken in ?? Did they not know how to properly test a battery ??  I seriously doubt that this dealers' mechanics could be so unprofessional - therefore - the blame must lie with 'Service Advisors' - like Fernando - and the Sands Kia service 'system' - which profits from performing needless repairs.  Shame on them for trying to get my mom to pay $1500 for uncalled-for service ! The lesson learned here - ALWAYS get a second opinion - and - AVOID Sands Kia Service. My mom thought you should know !

    Sands Chevrolet Surprise - car_dealers - Updated May 2026

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