Mickey and her manager were friendly and helpful and were patient with us. Mickey did a nice job answering our questions and providing good feedback and took our offers to management without hesitation. read more

These people are incredibly unprofessional. I'm glad I didn't make a purchase. This dealership isn't worth my time. I only was indirect contact of this place because my old salesperson went to this company. It's absurd how they claim they don't have a customer in their database with my name, yet they message me about a test drive and mention a potential vehicle that might work. No, thank you! I'm a one-and-done kind of person. I'm not in a hurry to buy a vehicle, and I won't do business with such deceitfully-slimy spurious individuals who treated me horribly. Fortunately, I have the freedom to choose where to spend my money. You can't expect someone to invest their money in you and then treat them like trash when they're nothing but kind throughout the entire experience. The nerve of some people! This place is truly slimy. read more

Sands Chevrolet Surprise - Clearly a potential customer - Car Dealers Near Me - Surprise, Arizona

Called in and talked with night sales manager in reference to a Truck listed for sale on their Web site. "Assured" item was in fact still on lot so we made 9:00 am appt with assigned sales person. Drove to sales lot in surprise only to wait over 30 mins to be told the "The Truck we were interested in was already sold and not on the lot" but he located two other trucks in inventory that are almost what your looking for...Smells like Bait and Switch to me......WE WALKED..... read more

Caring service provided, communication and involvement from management was appreciated. They worked to get me into my first big purchase, I love it. Thank you Jared. read more

Sands Chevrolet Surprise - 2026 Chevrolet Equinox Activ - Car Dealers Near Me - Surprise, Arizona

I went to Sands Chevrolet in Glendale because I wanted to look at 2 trucks listed online. I have been searching for a specific truck for months. I went in and the salesmen were very pushy. When I determined the 2 trucks were in the Sands Chevrolet lot in Surprise, I tried to leave and the salesman was pushy telling me he could beat the price of the ones at the other lot and their trucks would have lower miles. He showed me 2 trucks that were $20,000 more than the ones I wanted to look at. I don't think that salesman understood math or even numbers at all. When I told him I was going to the other lot, he said he didn't want me to leave without making a deal on one of the trucks on their lot that I specifically said I wasn't interested in, due to the price and the engine type. What a terrible experience. My wife and I drove to the Surprise location and spoke to Joe De La Torre. I was skeptical, because salespeople can be very high pressure and don't always listen to your needs. I knew what I was looking for. I didn't need someone holding my hand trying to sell me a vehicle I didn't want. Joe was different. He was knowledgeable, friendly, and extremely helpful. I told him the about the 2 trucks that I was looking for and he knew exactly where they were on the lot which had at least 200 vehicles on it. He listened and treated me with respect the entire time I was there. He knew every detail to the 2 trucks I was looking at. I test drove both trucks. No pressure at all. He didn't force anything on me. I finished the test drive and told him I needed to talk to my wife. He waited while I spoke to my wife. Ended up purchasing one of the trucks. The whole process was easy, and never felt high pressure. The finance manager Brandon was also super helpful during the end of the process. My wife and I are University of Arizona fans, and even though Joe was an ASU fan, we made it work. I would recommend Sands Chevrolet in Surprise to anyone who wants to be treated well. Thanks guys, and Bear Down! read more

Sands Chevrolet Surprise - Car Dealers Near Me - Surprise, Arizona

Awesome people to deal with. Jordan in Sales is the Best...They helped me in an AWESOME Sun City Super low milage Malibu....Short simple pain free buying process Even with a highly Challenged credit score They Took Care of me....Highly Recommend read more

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I came in with a voucher for a down payment to drive with $0 down based on an ad I saw for a sale they were running. They said they work with everyone bad credit, yada yada. I asked before going in. They don't. Please don't bother with the voucher. They still ask you to put 1,500 down on a vehicle that isn't even ready yet. Even with high income. I pay $1200 a month for a rental and just want to own a car. It's a waste of time and I feel very deceived and disappointed. Especially driving 40+ minutes. Just don't even bother with that if you think there's anything to the voucher. Feels like a deceptive sales practice. Just giving my honest opinion based on my circumstances. read more

Treated the way you should be treated when looking for a new car. I had an amazing experience & tell all my family /friends to shop here. I love my Chevy!! read more

Honestly I was worried going to this place after reading the reviews, but honestly they were the best team I've encountered. From George our salesperson who was just an amazing person and salesman from. Start to finish he was SUPER helpful answer all our question and everything. As well as Gary our financing guy broke everything down for us and was patient with all our questions. Truthfully recommend this place if you're looking for a car and make sure to look for George as your salesman!!! read more

Sands Chevrolet Surprise - 2022 TrailBoss - Car Dealers Near Me - Surprise, Arizona

If I could give 0 starts I would. Out of more than 50 dealerships I've worked with in the past this dealer has been the worst to work with. From the sales associates, to financing, and also back office accounting people, they are the worst. They added random packages on my purchase that I never agreed to and took forever to try to get it resolved. I had to make over 30 calls to get a resolution. Every time I would call they would hang up or transfer me to people i didn't ask to speak with. They forced me to remove the review in order to get our refunds sent back, and even then it took months to get it back. The sales associate ghosted us after the same and didn't care at all about what was going on. He even asked for beer in exchange to deliver the vehicle to us but lied about any vehicle damages that were very significant on the vehicle. Just overall, the worst experience I've ever had with any dealership. I would never purchase from here again! read more

Check engine light came on. Took care to AutoZone for a quick scan. Looked it up and it says its an issue with the software. I came in on 1/26/26 because my onstar and connectivity stopped working. They confirmed it was a corrupted software update. Two things that angered me: 1. They said it was going to cost almost $400 to fix the corrupted software that GM used to update the vehicle OTA. 2. The service desk never came to talk to me even though I was a waiter in the lobby. 3. Once I told them I would not pay for an issue caused by GM, not by me, they sent me on my way but when I looked at my "invoice" the quote was almost $100 cheaper than what I was told. Its seems to me that that GM broke my vehicle and is now expecting me to pay for it. On top of not great customer service. read more

I have bought a Corvette here, serviced all my trucks, and bought thousands of dollars worth of parts. Until I price checked them over a small part and found they were twice as high as the other dealer two miles further away.. They claim pricing is consistent across all customers, so that means everyone is getting hosed. Even GM parts online was significantly cheaper. I bought my last two vehicles at my new dealer and will never do business with Sands Chevrolet or any of their associated dealerships again. read more

Lying good for nothing sleaze ball good old boy losers work here! One of the sales managers, Kareem, stole customer paperwork that I brought in to reference questions I had about my lease. He didn't give me my paperwork back or make a copy. As a result, GM Financial charged me for items that were supposed to be covered in my lease contract. This is a dishonest and unethical dealership! read more

took my Tahoe in to get an oil change while visiting family in Surprise. They said I needed an alignment so I get that done too. When I go to pay they said "sorry we charge a credit card fee if you use a credit card" This would have been nice to know before the work was done. I did not have a debit or cash on me so had to pay the fee. Worse was the so called alignment that was supposedly done, does not appear to have been done. I just took my Tahoe to my local Chevy dealer and they said the alignment needs to be done and showed how off the rear tire were. Sad that a dealership is like this. I would hope with all the negative reviews this place has it would go belly up or sold to someone who actually believes in customer service. Please heed all the 1 and 2 star review this place has and do not go here!!! read more

Does Sands damage the fender of your Corvette claim NO responsibility after paying 5k for a repair and then over, over tighten an oil filter? The answer is Yes, yes! Yes! The ONLY redeeming quality is the vintage corvette showroom. Otherwise avoid at all costs! I can't stand this dealership! read more

Sands Chevrolet Surprise - Car Dealers Near Me - Surprise, Arizona

Wouldn't recommend purchasing a vehicle from this dealership. I traded my vehicle in on 9/30 which was 5 days before the due date my vehicle is yet to be paid off. Everyone time i call its a different story and a rude voice. The payoff supposedly was overnighted 2 weeks ago then it was mailed out last week when I called. No voicemail returned even when left review on Google maps review after I was told to call and only got sent to a voicemail horrible business. Will have to make a car payment on 10/5 to prevent credit hit. read more

Devyn, just go see Devyn. He is the reason I went back here. Mike in service is great. Backordered items not so great, but I'm trying to be patient. Finance is horrible, the amount of pressure the guy put on me was terrible. Excluding Devyn and Mike: Just because I'm a woman doesn't mean I want or need permission from my husband to buy a car, it's my car. Please treat women customers with the same attitude as men customers. read more

I would give zero stars to this dealership if I could! We found a 2024 Kia Sportage SX Prestige at Sands Chevrolet in Surprise AZ. It was listed at $29,999 with 42,000 miles on it. It wasn't the mileage I was looking for but the features on the car were. Well I got a call from one of their salesmen, Sunny and made an appointment to go see the car. I explained to him that we had been jacked around by Germain Honda and Ken Garff Kia. (See my reviews on Google) So he assured me that would not happen at his dealership. So before I went, I looked at the carfax on the vehicle and it had been driven 42,000 miles in one year, rotors and brakes replaced twice and had been in a rear end collision! Then I noticed the last service on the rotors were just resurfaced not replaced. So now Jonah, Sonny's partner takes over and assures me he's going to have new rotors and brake pads put on all wheels. (He didn't inform me that I was to be paying for all this crap!) See the reconditioning fees on their contract ($3000). Jonah said the reconditioning fees were for brake and rotors replaced (3 times) and all the body work done to this car! (See all 6 pictures please) WTF!! So now its my turn to see the finance guy Issa, another wolf in sheep's clothing! I informed Issa that I would be paying cash for this vehicle. Well, we just about fell off our chairs when he told us the price of the car was going to be $33,000 cash price!! This guy Issa actually told me that Uncle Sam was taking $4000 in taxes right from the top of this car! Little did he know that I already knew the tax rates in Surprise AZ And it is more like $2500 ISSA! And we actually must have caught him in a really great mood because he gave us a $3500 discount from a $7000 100,000 mile warranty! and a $4,000 internet discount! Wow, what a nice guy! And what a joke and bullshitter this guy ISSA is, trying to get over on two elderly people! These guys are worse than Germain Honda and Ken Garff Kia! So people, DON'T GO HERE!! And I'm with Susan Beaman, a previous Google reviewer of this dealership. If you are elderly, watch out, they'll be out to scam you too! They are ALL WOLVES IN SHEEP"S CLOTHING! So we went to Horne Kia and purchased a Pre - Certified 2023 Kia Sportage SX Prestige with 26,000 miles, a clean carfax and a 100,000 mi warranty included for 35,500 cash out the door and they treated us with dignity and respect! What happened to the Sands Chevrolet my parents shopped at when I was a kid, It was an honest dealership with integrity. This dealership is CRAP now! read more

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Towed my car here after a freak electrical failure, so far they've been treating me really well and doing their best to replace the unit that broke. Will update upon completion. Rob's been great. read more

These over stuffed rude pushy workers one by the name Ken Ashby. It started 7:30 am when I arrived, they said they they offer a curtsy ride thru lift. Also offered un needed service to the truck. Would never wish this place on anybody. Got truck back after nine hours for one glow plug. Also made a sarcastic comment the others side would go out on the glow plug.This guy was very rude. Won't be returning there again or recommending to anyone. read more

Jared did an amazing job selling me a car great customer service. Wonderful to work with very understanding. Also very kind and polite he found me the car I like and the price is not bad at all. read more

My new car Thank you Kevin and Joe for everything you did for me to make this happen!!! You both went above and beyond!!! Couldn't of done this without you both read more

Sands Chevrolet Surprise - Car Dealers Near Me - Surprise, Arizona

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My wife and I needed to purchase a new pickup to replace my F-350 that was destroyed in a fire about 3 weeks ago. (Do not buy a Ford) Anyway are sale person Alex Monson He was excellent very understanding and willing to go the extra mile in order to make a deal . Alex did not know that I was in Auto and truck fleet sales for 28 years so I knew what was going to happen before hand.. I would recommend Alex for your next salesman you will not be disappointed. I was paying cash for the truck so I didn't need to do any financing, but doing the paperwork in the back was quick and easy . I would recommend the dealership highly, but I am also telling all future customers do your research before you go into any dealership to purchase a vehicle. DO NOT buy on impulse . I was in the business and I still went around checking all brands before deciding on my new 2024 Silverado crew cab, 4 x 4 fully loaded . Because of Alex and the way my wife and I was treated I give this store five stars. read more

I wish there was a way to review with zero stars. I rarely leave reviews, but my experience with this dealership was so disappointing that I feel obligated to warn others. When my brand new car broke down leaving my kids and I stranded while the new car was towed just FOUR DAYS after purchasing, the tone of the dealership was dismissive and lacked empathy. Furthermore, would be more direct when speaking to my husband than when speaking to me. The vehicle was still in the shop being 'fixed' two weeks until we demanded a different vehicle. Communication was poor, and when I tried to get clarification or hold someone accountable, I was met with deflection and excuses. I called the dealership no less than 10x consistently being transferred to incorrect extensions or not being able to be transferred because the person answering the phone "didn't know how to transfer the call" to my sales rep or any Manager on duty. NO ONE took responsibility, and any attempt to escalate the issue was met with apathy and finger pointing. I didn't expect perfection, but I did expect basic professionalism and some level of empathy. I received neither. I strongly advise anyone considering this dealership to look elsewhere. There are too many honest businesses out there to waste your time and money here. I will NEVER trust this dealer or recommend anyone do business here. read more

dodgy dealership with terrible customer service. Called in on a 2015 Z06 Corvette, which is only around $60,000, asked about warranty and a test drive in which I was told there is absolutely no warranty other than financing, and that this test drive would not be done because we usually only test drive to people who seem like real buyers or have driven one before I own a 2015 Mustang GT and have just driven far more expensive cars. This is insane for a dealership to say wouldn't buy here read more

This place is a joke. They send me a paper in the mail saying they they would pay off my current vehicle and get me into a new vehicle once I got down there something completely different from what the flyer they sent me service is just horrible. Went to courtesy Chevrolet and they took really good care of me so I don't recommend sand Chevrolet trash. and I also used to go to this location and get my car serviced but since Jorge is no longer working there I no longer go there to get my car service because he gave the best customer service ever so I do not recommend Sands Chevrolet read more

I bought my suburban from Sands in 2023. I couldn't be happier. We have come in since to look at other trucks for my husband and have worked with Daniel N. I wanted to leave a review on Sands and Daniel. We are extremely impressed with the amount of work Daniel has put in trying to find us the right truck. We were very picky on what we wanted, and he was able to find what we're looking for. His workmanship and attitude really sold us. There was no high pressure like a lot of salesman. Nobody wants to be pressured to buy anything, so it was a relief when we didn't have that's lingering feeling of "you have to buy" if you're looking for a car and don't want that pressure I highly recommend reaching out to Daniel at Sands! read more

We took in a 1994 Corvette we just purchased and has a total inspection completed. The entire staff were more than kind, and the service writer, Jean Jajou, was totally amazing! Jean treated us like family. She was in constant communication during the process, ensuring we were comfortable through every step of the process. I've never been more comfortable leaving any vehicle with a dealership ever. Will we be back? Absolutely we will!! For us, this was a total 5-star experience! read more

Sands Chevrolet Surprise - Even older cars need love, and we received top-notch, 5-star serve for our new purchse - Car Dealers Near Me - Surprise, Arizona

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This dealership is my go to. They have always been helpful and do what they bc an to make a deal. If they can't, they are upfront about it and tell you. They listen and do what they can to fill your wants and needs. My hats off to Joe H and Kevin K. Another one in the books and still a repeat customer. If yo I want a good deal and to be treated right, go see either of those two at Sands. read more

Had my first service on my Colorado and everyone I had contact with. Carie-Service Advisor, Rob-Service Advisor, Steve-Sales Manager and others was fantastic. Everyone was helpful, professional and friendly. I will certainly continue to have all service done at this dealership with Carie and I'll refer those looking for a new or used vehicle. This is the best dealership I have ever had contact with and I've dealt with Ford, Toyota and Jeep dealerships. The Sands Chevrolet Dealership is Great and treated me like family. read more

Cowboy George! Thank you for the excellent experience. Answered all my questions and didn't leave feeling anxious or regretful. Upfront, honest and didn't feel like my time got wasted like previous experiences. Would definitely buy a car with this dude in the sales seat again and recommend him for a quick, easy and lax experience. read more

took my 2017 Chevy traverse in and had a/c problems and knocking sound. fixed both. great communication and fair price.

Worst customer service. I was trying to call the dealership and buy a new corvette and no one will answer the phone. I'm glad Glendale Chevy helped me out and got me my new corvette. read more

Took my vehicle to service was told the issue was my exhaust. I paid 220 for a diagnostic was told my exhaust was leaking. I had another shop look at this prior to me taking it and they stated my cat was bad it had no exhaust leak. When I picked my vehicle up I had the worse exhaust leak in my rear muffler. I was quoted 1300 to fix with the guarantee that that was the issue. I declined repairs at sands and took it to a certified dealer mechanic for the repair they stated were the cause . But my check engine light is still on. Sands service adviser charges people for work they do not perform would never go back and deal with the service manager nor their service writer Rob Hernandez. They are crooks and only care about making money. Again a paid the diag and per the service writer my car would only need exhaust pipe to be repaired. He claimed to do a smog test but that was never done. They never did inspection of the vehicle or did a smog test. I took my vehicle to another dealer for repair. Everything that I was advised from Rob was not even the fix my vehicle needed. The general manger really needs to look into his team service manager and service advisor. I had called the service manager about my concerns regarding the tech not clocking in on inspection and all he could say is what did the advisor say. He looked at the wo and seen no one clocked into it but said his team doesn't clock in on jobs like that. If that's the case how would that tech be paid for time when they are price work. I believe Rob looked at a prior wo for work that I declined and without having any tech inspection quoted a service that did t need to be done to just charge me the diag fee. The other dealer stated my cat was bad and replaced it vs Robs so called determination. I will never do business with sands well they have corrupt workers working there very dishonest and money hungry. I then called another dealer friend thy at I have and they stated Robert is a shady person. I now see that and will never go back. read more

Awesome place Carie is very nice. They are always willing to help and support you through your car troubles.

What a debacle. You know your in for a "pressure push" when the sales guys has to read a list of questions prior to taking a vehicle for test drive. When your trade in and payment numbers are 30-40%, you know this isn't a reputable dealer. This was my second visit to Sands,definitely last. Sales manager was so matter of fact, I wanted to see if there was an on and off switch - robotic! Lol. Anyways, if you want to pay more for a vehicle and spend 2-3 hours going back and forth, back and forth, etc, etc then Sands is your place. I personally value my time and money, Sands values your MONEY too. read more

Stopped by to see if we would consider buying a Chevrolet truck to tow our race trailer. Matt showed us all the reasons and we bought a 2500 from Sands Chevrolet. read more

I've done business here multiple times , total of 3 cars here. First was a Trailblazer , used Sorento, and a Kia sedan. They are extremely shady and never get back to you with any concerns nor do they help. We took our equinox in here September 2023 we were still under warranty "they fixed an issue " had our car for 3 weeks which was fine as long as they fixed it. Well around February 2024 this year we were having issues with it again took it in they made us pay the diagnosis fee and said if they did something wrong from the prior work they would fix it. Sure enough all they did was do an air filter change and charged us over $500 because of diagnosis fee which is insane. We tried getting a hold of someone in the service department for months always a phone game calling and saying they will get back to us overall just shady no solutions. Then we went back in got a Kia sorento I'll be honest I wasn't happy doing business with them again because I dont think they deserve business period but everything was fine we ended up paying off the sorento a couple months later and my husband also purchased a sedan there because it was decently priced. We wanted to get a refund on our gap insurance since the sorento was paid off , we've been waiting since May they said it will take a month , now it's July I called the end of June they kept giving a run around how their systems have been down and honestly it's not my problem should I say my system is down when they want a car payment every month ? So they swore they were mailing it out and it's been almost 2 weeks our bank has nothing from them and you call the front desk they clearly don't know what they are doing and bounce calls back and forth. It's frustrating I will NEVER do business again , they are shady liars and I'm over it. Oh also we've been calling all morning to see who they wrote the check to and have proof so we can call the bank. Same game getting transferred back and forth dealing with RUDE people who work in customer service , guy straight up ignores and hangs up. read more

Bait and switch. Arrogant. Deceptive. Go to Max Automotive. My wife should have heeded my initial advice. read more

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After having our vehicle inspected by a mobile mechanic we were advised we were most likely looking at an electrical issue and something he could not handle from outside a shop. We decided to have it towed to Sands Chevy as they could do a full diagnostic and get it back on the road. Three days in the shop we were told it needed a new key and they fixed some wiring issue. We were told we could pick up the vehicle so of course we were elated the issue was found and resolved. When we arrived Zach the service advisor again reassured us all work was complete. My son drove off in what we thought was a repaired car. He made it thirty minutes away where the car completely shut off mid drive after just getting off of the freeway. I looked over my receipt to call the dealership and saw a note at the bottom that the apparent tech said the alternator was not charging and customer refused service. No one spoke to us on this. The advisor Zach did not say this. They let my son drive off in a car they obviously did not fully diagnose because they'd of found an unhooked wire not allowing the alternator to get a charge. After already paying to have the car not only towed to them, but three days worth of labor fees, electrical work and such. When contacted I was sent directly to voicemail of management who never returned a call. Service advisor then texted stating they would not pay for the second row fee etc but maybe offer a small discount on the part "if" it was the alternator. Yet the paper states I was advised of it not working when I wasn't. If I was you I'd think twice of having a car serviced at a place who is obviously ok letting you leave without the facts or work complete. Never again will I do business here. read more