Front desk girl knows her stuff! have done business with them multiple times and will definitely continue

DO NOT GO HERE Was recommended to this shop. BIG MISTAKE. Brought vehicle in for diagnostic of AC. Approved repairs for over $400.00 Week and a half later AC goes out again. Return vehicle another 400+ bill. Week later AC goes out again. Now a over 700+ bill. Did not authorize to fix a 3rd time. NO ACCOUNTABILITY for their work. read more

I have great trust in Action Auto. I've been going there since 1995 and wouldn't trust any other shop. Technician Luke is a knowledgeable expert who is a true asset whom I trust implicitly. I also like that I'm allowed into the bay area and the courtesy shuttle is Godsend. Action Auto won't steer you wrong. read more

I'm very disappointed with this company. I brought my car in and was told things were wrong with it that turned out not to be true. Being misled as a customer is unacceptable. Businesses should operate with honesty and integrity, and that was not my experience here. I would strongly suggest others get a second opinion before agreeing to any repairs. read more

After being recommended for services via Greg at Phoenix body work, I brought my car to Tom here at AA. The place is professional and clean and the staff was great. I was there for a exhaust leak and the crew didn't quit until they had it right. My car sounds and runs the best as I can remember. Much thankful. read more

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referred by word of mouth, this shop was super friendly and caring over the phone, they got me in same day and are honest and helpful, car was fixed within just a few hours, they have a complimentary shuttle which was a life saver I use my car for work so I can't not have it running and they saved the day! big shout out to rick h for referring me i'm very happy and thankful and will absolutely be a return customer and promote their business thank you so much!!! erin colwell read more

Once again Tom & his crew (Johnny, Paris, & Master Tech José) bailed me out and saved the day. I had already replaced the Mass Air Flow Sensor in my car but was still getting multiple Air/Fuel error codes. Johnny worked me into their already busy Holiday schedule & José located & fixed the issues causing the error codes and I was back on the road within 2 1/2 hours. Thank you Action Auto. read more

Overpriced, bad customer service ( do not reply to emails) and identified the wrong problem, and messed up a simple thermostat which if fairly alarming. I am easy going and Everyone at action auto is fairly nice, however last May they "fixed" my thermostat in my 02 Durango. they did not seal it properly and it kept overheating, i took it back and they fixed something else for 600 dollars, then it overheated again..Took it to another mechanic and he immediately fixed the thermostat for half the price and let me know the error, truck is fine now. even pulled out the therm and showed me what went wrong. I sent a kind email with photos and details and received no help. Moral of the story is, they charged double for the thermostat so likely overpriced, they do not reply to emails so no customer service and they misdiagnose. probably avoid unless you are a regular, which im guessing is the bulk of their customers, or enjoy small claims court. read more

I've been going to action Auto for over 7 years. If you want by the book they give it to you. There is no gray area it is exactly as it is. I will forever bring my vehicles to this shop over and over again and happily give them my money. There's no haggling and there is the best customer service ever. Quite simply if you need your car fixed they will get it done without all of the crap that other shops will give you. I've spent well over $10,000 in this shop.. and I'm proud of it. read more

I have taken my truck into the team at Action Auto Repair a few times now, and can't say enough great things. My most recent trip resulted in the same incredible level of honesty, integrity and great service at a reasonable price that I and so many of my friends and family have come to expect over the years. I brought my truck in for a power steering leak. I had a worn seal on my rack and pinion and knew that needed to be replaced. Fair deal; got the estimate (which was actually a little under where I expected it to be), gave them the green light and they had it replaced hours ahead of the time they forecasted with ZERO hassle or surprises. While they had it, I figured it also had to be time for some brake work as old as my truck is, so I asked if they could service my brakes. They checked it out and said I still had plenty of pad life left and would service the brakes if I really wanted them to, but they didn't see the need for it. I was blown away. Shocked. In complete disbelief. What shop in their right mind would not take advantage of someone in that situation and take the easy money in exchange for the brake job? Action Auto Repair; that's who! Nick and Joe are the two service advisors up front, and they are both extremely genuine, honest and just plain nice guys that actually care. How many auto repair shop folks can you say those very things about? Not many! The biggest takeaway I have is that this entire shop is 100% HONEST and their mechanics perform top quality work without any games or gimmicks. They have never tried to "up sell" any unnecessary services but rather quite the contrary. They are truly a rare breed who give it to you straight, and actually try and save you money when and where they can. As a result, my family and I will be Action Auto Repair customers for LIFE!! read more

Action Auto Repair - Street view. - Auto Repair Near Me - Phoenix, Arizona

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Had to tow our vehicle to this shop (yes we've been using them for years, before they changed hands). They informed us our car needed a fix the dealership typically takes care of, but assured us they could handle the work. 8 days (3 days longer than expected) and about $2,200 later they are unable to fix the issue and 15 minutes before they close shop early for the day they let us know we now need to tow it to a Ford dealership. They expect us to pay for towing and now whatever Ford charges us for what they can't fix. Word to others, major fixes, go to a professional! I'd say if they couldn't fix it they should at LEAST offer to tow it to someone who can! Needless to say they have lost this long time customer for good. UPDATE: now that it's been to the Ford dealership we found out that the wiring to these parts that were replaced were faulty throwing codes that the parts were bad, when in fact it was the wiring! We are now without a working vehicle that contain $2,200 worth of parts that didn't need replacing. read more

These People are Fantastic.!!!!!!!!! If you have car issues you have to take your car to them. Fair, Honest,and fun---did i say Honest?? YES! i did and i mean it!!! And, They know their stuff!!!! read more

Best HONEST Auto Repair! I've been nothing but happy and satisfied with their service.

Got a quote for AC work. "Joe" said 3,500 dollars and would go up from there, didnt know how much more because he didn't know if anything else was wrong. He then told me they needed half down payment, this was another red flag and I never had a shop require this. I asked why and Joe said because he didn't know me and they had "some issues in the past". I ended up taking it to my mechanic and he did the same job and more for 700 dollars. This place seems to have some questionable business practices with outrageous pricing. Im glad they didn't work on my vehicle. I would be very leary about this place. read more

I have been a faithful customer for two years but I will now search for an honest automotive shop. I dropped my car off on 04/19/2021; the lady called me on Wednesday the 21st and said the AC compressor was not turning on and to troubleshoot it was going to cost $150 just for a diagnostic (any dealer will charge $100 for diagnostics). I said to her that's odd because the compressor was kicking in I just needed a freon recharge told her I was going to think about it. 4/22/2019 I went to pick up my car, get in and now there's a check engine light. It is more likely than not that the person intentionally sabotaged my car. There's no evidence to prove or disprove the instance but they have now lost a faithful customer. *Dishonest people * Higher diagnostics fee than the dealer. All I needed was a recharge and now have a handful of problems. read more

I took my '07 Jeep Wrangler here after it wouldn't pass emissions. I knew it was going to be expensive, I read thru all the forums I could find. The State gave me up to $900 to fix it and before I picked it up, they even took it back to the emission test site and it passed, saving me the trouble of taking it myself. They did a great job and got it fixed faster than I was originally told. I got a ride back home from their driver after dropping it off, which was really convenient. I've had other cars serviced there and they've always done a superb job, and I'll be back, I'm sure. read more

Thank you for quickly and efficiently replacing my brake light when I stopped by on my way home from work today. I have lived in this area for years, yet never stopped at your shop. Your staff were friendly, efficient and took care of my very minor problems quickly, and, then didn't even charge me. I will definitely keep you in mind for any further repairs. read more

friendly & knowledgeable staff :) always willing to help with any issue i have. lonnie & luke helped me last time. couldn't ask for a better repair shop. read more

Caveat Emptor- (car owner beware)These guys are scam artists-I previously wrote a review on my 2003 Jeep Wrangler that a rear trans axle /left gear was replaced along with the seals (which was legitimate)however- all car fluids which was completely unnecessary to jack my bill From $ 2,200.00 up to $2500.00 back in Feb 2016. I was asked why I didn't write a review earlier was because when I went on yelp I was blocked because when u pay as a Yelp business Subscriber they can block any potentially negative reviews and show the sugar coated ones posted by friends. Therefore I wrote it out however I was unable to post as when I hit the post button it wouldn't post it so I was forced to wait up to this recent date on Yelp to complete it.. I felt it was important to tell the public how these people handle their disingenuous /reprehensible business tactics! What I also failed to mention in my belated review was that their half baked mechanic put in seals that have been leaking on the left wheel and tire that were guaranteed to be continent despite the hot Phoenix weather! I believe they reused my old ones or replaced with new ones incorrectly. They told me to bring the vehicle back if it wasn't right under warranty but I asked them if it was no cost and they told me I'd have to pay for it. U have to be careful with businesses like theirs because they have to keep the shop open by creating imaginary work to bill unsuspecting customers (many the female type). Please Read LB below! This parallels mine before I read hers! read more

If you have an older car, please don't take it here. Took my 2005 Honda accord for a simple alignment and wheel assembly $700 later I'm still driving completely crooked. These people are scammers and when you're not happy the responses to honest customer reviews is disgusting. The mechanic Lonny accused us of cross-threading our lug nut after they fixed our wheel assembly improperly. They just didn't want to admit to their own wrongdoing. He tried to say they fixed it for free after we brought it back. The front desk woman seemed awfully apologetic after they realized their mistake so it clearly wasn't our fault. The other reviews of people giving negative feedback is absolutely true and had I taken those reviews into consideration I would have gone elsewhere. The building may have been there for 40 years but there's absolutely no way it's the same person because these people are scammers. They clearly don't know how to be honest and will take your money and leave your car worse then you brought it in. read more

I was referred to Action Auto by a good friend. My car wouldn't start so had the car towed to Action over the weekend. I promptly heard from them first thing Monday morning with a plan to fix the car and a fair price. Everything was done on time so paid and arranged to pick up the car at the end of the day. Unfortunately, the car didn't start when I went to pick it up and left it to be looked at again. I once again got a call first thing with the new issue related to my car. The amazing thing was that while there was a significant part that needed to be replaced (and labor) there would be no additional charge. I offered to pay, but was told: "we told you it was fixed this new issue is related to the previous issue and you paid and it wasn't fixed--so you have paid in full." Needless to say, I was floored that someone would stand behind their work/quote etc like this. I will tell everyone I know about Action Auto and their integrity. I've found my mechanics moving forward read more

Received a quote from Action Auto last year for $616.00 to fix issue. Quote last month was over $900.00. You know you are in the wrong place when the dealership charges less money to fix. read more

This auto repair shop is the real deal. Old school customer service which is outstanding! The waiting area is super clean. Staff is awesome, friendly and funny. The work was spot on perfect and completed on time in both my Chevy truck oil change and the oil change on my girlfriends Land Rover. Then they do a bumper to bumper inspection and top off your fluids. The location is super convenient as well. I HIGHLY recommend this auto repair to everyone! So thankful I finally found you guys!! A place you can trust, with great prices and outstanding service! read more

I have been taking my car here for 15 years. Great service with shuttle too! Dependable & trustworthy! Thanks to everyone at Action Auto for the service and laughs! read more

Friendly and honest. The only downfall is that they are not open on the weekends, but they do try to accomodate their customers.

I went to get my new car serviced & your mechanic told me to check with Toyota before I schedule there. So I went to Toyota got everything done for free. So I sent my friend there & the mechanic said her car needed 600. Worth of work so my friend said ok then she gets a call from your shop stating that it was only a loose screw. Then he said no charge & saved her 600. There's nothing like real true people & honest. Please take your cars to ACTION AUTOMOTIVE WHERE THERE WORD MEANS EVERYTHING thank you read more

I'm new to the area, and I had a referral from a friend to try an auto mechanic. I had a poor experience, so I searched the web instead. Luckily I found Action Auto. I've had a tremendous experience there- with all three different people I've spoke to- both over the phone and in person. I've never been more impressed from car mechanics. If you are searching for a mechanic- do yourself a favor and check this place out! read more

Very friendly, honest repair shop! We've been using them for our cars since we moved to the valley almost 8 years ago, and since we tend to have older cars, we are frequent visitors. But they are always up front about things, won't tell you to fix stuff that's unnecessary, and they also do complimentary vehicle inspections if you're purchasing a used car. One time they saved us almost $3000 that a dealership wanted to charge us for a necessary repair; they fixed the issue with a much simpler, and way cheaper, repair. Great shop! read more

Last update. Speaking to Cathy was a huge waste of my time. She finally found my account after stating in a previous reply here that I had never been a customer there. Yeah right! She had every lame excuse to defend her company ripping me off several years ago. Her biggest issue was a concern over why I didn't write my review sooner. I explained it to her, but that was not good enough. She kept saying I should have come to management sooner if I wasn't satisfied and I kept telling her I tried. Basically she and her company did not wish to even try and make the situation and experience I had there any better by offering me ANYTHING of value. Basically just denials and arguments. This company didn't fix my car, they took a lot of money from me before they finally figured out the real issue and then acted improperly by fixing my car without getting my approval for the expensive "fix". Don't go here if you value truth in auto repair. read more

This place is nothing short of awesome. You don't find many trustworthy auto repair shops and this place went above and beyond expectations. Nick was simply amazing and made every dollar we spent worth it. The customer service we experienced was spectacular every step they communicated with us and just made the situation as comfortable as they could. They definitely gained a forever customer. We truly are so pleased by the work they preformed on our truck. read more

My visit was over something little but definitely took care of me! Huge thank you to Nick for being such a sweetheart and explaining everything throughly. Entire crew did amazing, was very friendly and considerate. Felt very comfortable and got what I needed answered. read more

Best place to take your car. We've had six cars serviced here and the work is great, and the guys are friendly and take time to explain whatever work is needed. read more

I called and talked to Joe and set up an appt to have the A/C in my car looked at. They figured out what needed to be repaired and got it done promptly and at a reasonable cost, as well. Thank you guys! :-) -Jonny read more

I came in for an oil change after buying a used car and the employees here got the job done quick and efficiently. I'll definitely be coming back in the future! read more

I was buying a car from someone and had it taken into Action to get checked out. They gave a list of issues along with 2 coolant leaks. One by the water pump and one by the radiator but said it's probably not the radiator and just a hose. I decide to buy the car and loose all my reserve coolant in a day. Take it into get an alignment and they say radiator is busted, take it to a radiator guy and he looks at it for one second and says the raditor is busted and there is no leak at the water pump. Bottom line, I wouldn't trust these guys fixing my care, they would either misdiagnose or charge for extra work. read more

Nick, the tech,is excellent!!! He helped me figure out my issue and was very patient. I recommend anyone with car issues , to visit this repair shop . Trustworthy and very caring! read more

Had a rear brake job done as a required part of a sale to a private party, cost $150. They didn't turn the rotors and within a few miles the brakes squeaked resulting in a loud metal to metal sound during braking which seems like more than just unlubricated guide pins. Buyer took delivery before I could get it back to them read more

Started with a little misunderstanding but ended with one of the best customer service!!! I am so glad I went back to them because they know what they are doing and I am so happy with the service and what I paid was completely fair! Nick is AMAZING, he went above and beyond all my expectations!!! Thank you!!! read more

Joe and his team are absolutely the best! They have done the scheduled maintenance on my 2014 Ram and have always done a great job! Action auto lives to provide a culture of customer service that is far above any auto repair garage I have experienced and they will service both my Ram and my wife's new Jeep for years to come. Thanks Joe and team! read more

I rented a car last week while visiting my elderly parents in Phoenix. While on the highway I heard a loud slam under the car and there were more noises coming from under the car as we continued on. I pulled over and my son in the passenger seat could not even open his door. I got out and saw a strange piece of aluminum under the passenger side rocker panel. Long story short-I used Waze which showed me that Action Auto Repair was close by. I was greeted warmly by the guy behind the counter who I presume was the owner. I told my story. He took the keys. Ten minutes later he came to us in the waiting room with a pretzeled rod -two feet long-of aluminum in his hand and explained he had pulled it out where it had pierced the plastic rocker panel and also explained it must have been road debris. But the reason I am posting-he would not let me pay him. He said (after I repeatedly tried to pay) "enjoy your visit in Phoenix". read more