Just got delivery from wayback. We ordered vegetarian burgers and were served REAL MEAT. We called the store and they refused to refund us even though it was an issue on their end. This is extremely upsetting as I have not eaten meat in 5 years and this restaurant would not even apologize for their mistake. I will never go back here again and if you do not eat meat, I encourage you to do the same read more

A new burger chain in town. They cook every burger to order so there is bit of wait, which is all good. Got to be careful with ground beef. Fries and onion rings are also cooked to order, which are good. The shakes are good, but I have not had a bad shake from actual resturaunt. The main issue I have with this place is that they do not season the meat. Maybe this has changed but there was no flavor in the burger. The have some pickled sweet pickles that were super tasty but with all the good burgers around town this place needs to step up its game. Season the beef! read more

I had the fish sandwich with fries and a chocolate shake. The delivery driver was awesome. he got to my area in record time. the chocolate shake is one of the best I have ever tasted. the fries and the fish sandwich bun was very good. the only thing that I did not enjoy or eat was the fish itself, it seemed to be very greasy. and was not enjoyable, however, because of the chocolate shake, I will be trying them again in the near future thru Grubhub. read more

Food was great had amazing service and delicious food I would recommend getting the classic if you like burgers from home but again great food nice staff and overall good time would go again also gave extra fry sauce which was amazing plus blue cheese sauce also very very clean inside also I got the cheesy with everything on a classic so good I finished it before I could take a picture! read more

If I could put zero stars I would. The food is absolutely wonderful, but as for the girl with the horrible washed out pink hair and the rest of the little girls working, it made my experience absolutely horrible and i probably won't be returning to this location again. By far the worst customer service skills I have ever witnessed. read more

I was just there a couple days ago and thought the food was excellent. It was my first time and the cashier helped pick out the Double Bacon Jake cheeseburger with barbecue house-made chips on the side. It was a decent price and the service was friendly and upbeat. The food came out fast and the presentation was one-of-a-kind with its Wayback newspaper article linings. I will definitely be back and this time with my family. read more

Their burgers r very tasty and the mud pie shake was delicious! Best shake I think I've ever had.

Great burger place but don't get the chicken. My wife tried it and it was rather dry but I guess that's what you get for ordering chicken from a burger place. Anyhow, the burger that I had AND the fries were great. The shakes could use a bit of work but it could have been a bad day. Will definitely have to try it again. read more

We ordered curbside pickup for 12:30 and our food was ready by 12 so it sat there for 30 mins getting cold. Don't order food too far ahead because apparently they don't care about what time you wanted to pick up. read more

I grabbed a couple of burgers and some onion rings to go a few days ago for the first time. The establishment appears well kept and clean. It took a while for the burgers as they are made to order. Not a big deal but a good thing to know if you are in a hurry. The burgers were exactly how I ordered them and were on point. The onion rings were delicious. Way better than many fast food joints in the area. I felt the burgers were overpriced, especially having to pay for each add on item... it builds up. But we will definitely be back when craving another quick burger. read more

Food is marginal, not quality. Restaurant is dirty and everything is sticky. This is nothing more than a McDonald or Burger King without the corporate standards and cleanliness. Prices are at least double of other chains. read more

This place has good tasting burgers. Nothing I haven't tasted before. The burgers are pretty salty and I actually like that but I know most people probably won't. I probably wouldn't go again. read more

From the second we stepped in the door the staff was friendly and working with a sense of urgency. They were busy and set wait time expectations with us right away which we really appreciated. They got our drinks made and out to us quickly so we could sip our milkshakes while we waited. At one point during our wait, a Grubhub driver who had been talking to another driver while waiting went to check on his pickup. The order had already been called out and was waiting for him, but he missed it while he was socializing. He proceeded to roll his eyes and berate the employees, arguing that they never called his order. (They did. We heard it) The employees handled it fabulously and were polite the entire time. Very impressed with the professionalism of the staff, especially when dealing with an unruly customer during a dinner rush. read more

Great burgers and large amount of cheese fries. You may want to go in and order don't do it over the phone. When I went in the milkshake machine was so dirty it looked like a science experiment read more

If I could give this place zero stars I would. Burgers were cold. Service is horrible and other customers after us were served first. We didn't get our shakes until the very end. Called and complained to the manager who offered a free meal the next time we went in. BUT WHEN WE SHOWED UP THE VERY NEXT DAY they said we hadn't called or that we must have called somewhere else. I showed the number that I called but they insisted I didn't call them. No longer support this business. I also have friends who have heard their servers complain about their orders within earshot. read more

Great food and amazing service. Wayback burgers are the best in town. Good work ladies.

We wanted a good hamburger in our new home town. This was a BAD choice! The meat itself was the only good part of two hamburgers wrapped in sweet and stale buns, rancid ketchup, and supposedly grilled onions (I think I found one piece of diced something that could have been grilled onion.) The mac and cheese bites are DISGUSTING but perhaps if Velveta is your "cheese" product of preference you would like them. The fries are greasy, limp and have an odd taste (only ate one each). The onion rings are actually pretty good. The coffee shake, not so much. Overall NOT a place we will revisit. read more

Just was there, on my own nothing fancy but a rodeo burger with cheese fries and soda. Took the almost 30 min to make my food. Asked what happened they said cheese fries... um really bacon bits take under 2 min to make... did someone have to go to the store for bacon. When I got food burger was cold and fries were hot. I have been to this business now 4 or 5 times. Last 4 were ok... nothing that great or bad to say... but this was horrible. read more

I had previously rated a 3 star, but now giving a 5 star. I got a burger and fries through deliver dish (which was free delivery for some reason which is AWESOME) and it was very very good! I got the rodeo burger. I love how they have the option to add onions and mushrooms free of charge. If the free delivery option stays, I will definitely be ordering again soon! read more

I love their burgers, it's my second or third favorite burger joint in Eugene. The burgers are always delicious although I hate how they use chopped onions and not normal rings. Don't waste your money on the Chili cheese fries or the cheese fries, they are terrible. The onion rings are good and so are the mac & cheese bites but I can only handle eating one or two, and the milkshakes are the best out of all the burger joints in my opinion. read more

I am a Delivery Driver, so i go into a lot of Restaurants. I was picking up food from Wayback burgers on 08/08/20 at 6:45 pm. I announced myself when l arrived. I was told that i would be a few more minutes, so i went outside to have a smoke. when i went back in, I was told that my delivery had been served. I asked how being i was just right outside having a smoke. So i explained that it would have to be remade, I was told " I cant do that", I then called Doordash, they called and paid them again to remake the order that they had given to someone else. I asked for the corporate number to complain and was told i would have to find it on the internet.. I called 3 or 4 times for the number , each time being told to find it on the internet. read more

Good solid burger at a great price. We went durring the lunch rush on a Saturday so it was busy, yet it was still clean and the employees were friendly. Large portions, I had a Jr. cheese burger and split a full order of fries and it was WAY too much food. They serve Heinze ketchup with their fries. OH, and did I mention the beer and sports? Yep-they had a tap of Ninkasi and one of coors. Not bad! The only reason its not 5 stars is the seating situation. When its busy its hard to find a seat and if you do its close quarters. But, hey order take out and enjoy a beer while you're waiting. read more

Placed an online order for pickup and get home to find out none of the toppings were on the burgers (just bun, meat and sauce). I went back to get a replacement after making a call. They replaced the burgers without an apology. And didn't replace any of the other fried food that's now sitting cold at home. So rude read more

I visited Jakes Wayback twice in December 2012, and couldn't be more pleased. The food (burger, fries, shake) were all excellent. The environment was clean and bright. I will certainly be visiting this place more often than I should be....it's not health food after all. read more

Reasonable prices, good burgers, and yummy milkshakes. The best thing is you can order your food online and it's quickly ready for pickup. Good addition to Santa Clara! read more

The DH and I enjoyed a great lunch here while in Eugene. Burgers are excellent, not a bit greasy, loved the shakes and fries as well. Workers were very friendly and the place was spotless. Will definitely be back in when we're in town. read more

Food all over the floor. Table was sticky. My son had to get a napkin to clean the table himself. Asked staff to clean food around the table. Took awhile for them to come over and clean up even though it was not busy. It appeared to me the staff was not happy working there. My hamburger was okay. The bun fell apart from excess grease. My onion rings were greasy too. I tried my husband's french fries and they were really good. Hopefully management can work on staff issues and cleanliness or hire workers who are energetic, motivated and happy to be working there. read more

Ordered delivery. Taking this Into consideration, the hot dog was the best item in the bag, and it was somewhere between cold and lukewarm. Fries were soggy, but we are talking delivery, so this is not considered in the rating. The cheeeeese burger, however, tasted and smelled like fish. I tried to eat it. I gave it four or five bites. I threw the rest awaaaaay. If you are considering ordering a burger from here, save yourself the trouble and throw your cash directly into the bin. read more

Terrible. 5 Guys/ Dickie Jo's look, but nothing close to the quality of either. The burgers were small and tasted like fast food, but not the price. I see no reason to ever go there again when there are so many better options. read more

I'll admit I was skeptical about a new burger joint in a strip mall where you can also buy a rifle, a pet iguana, and join any branch of the military, but there's a good chance this will become a regular spot to pick up a burger. The burger was excellent: enormous, hand made patty, lots of real bacon, and every other topping in the world. Plus they have Ninkasi IPA on tap and football on a big TV! read more

Our expectations of Wayback Burgers were based on the Yelp reviews and we were not disappointed. The food was great, the employees were friendly, and the restaurant was clean. The beef was very fresh, which is a good thing, although it did fall apart slightly. (That would be my only complaint, but it's not something that would keep me from going back.) read more

I was at Wayback Burgers today around three thirty and it was not busy I was the only customer at the counter while there were three girls behind the counter. They all saw that I was in my power chair and not one came to open the door for me( either way in or out) I was truely disappointed and I even asked for help getting out!! It's sad because I know the owner and if they knew this I'm sure they would have responded differently! read more

So, maybe we were just there on an off day, but our milkshakes were not good. I had the mint Oreo and the first sip was overwhelmingly chemically tasting. I figured they used an artificial mint syrup for flavoring versus mint Oreos or mint ice cream. But the vanilla, chocolate and cookies n cream shakes also tasted very artificial. My six year old son (not influenced by me because I hadn't said anything out loud) even wiped his tongue off with a "what's that taste?" look on his face. I'm a huge fan of milkshakes and I don't have picky tastes (I love McD's shakes, for example) and have never had a shake that tasted like that. The staff were very nice, the place looked clean and the other patrons seemed to be enjoying their burgers. But those shakes were not tasty. read more

Good burgers and fries. Service is a little slow but worth the wait.

Burgers are pretty damn good. My only suggestion would be to order without Grilled Onions as those are what makes the burgers here super duper greasy. The milkshakes here are quite good also! Cookies n' Cream or Café Mocha rein supreme. read more

Definitely a great place to come to if you want some great burgers and shakes. You can also get this for delivery with HungryDucks!!! It's just good American food that has no chemicals like McDonald's or Burger King!!! read more

To be fair, upon contacting corporate headquarters, Wayback apologized nicely for their service problem. See previous review.

The beef they use is top notch! We raise our own grass fed beef and there beef rivals our organic beef! Clean, fast, and friendly place to eat. The strawberry milkshake tastes like they used to before the use of soft serve shakes took over. Way to go Way back! I will be going back again soon. read more

Tonight was the last time that I will order anything from here. The food is great! That is the only thing that is keeping me from giving it a one star, it is the service that is awful. The last three times that I have frequented this restaurant, there have been several mistakes made with my orders, or the orders of my party, and consistently, we have been met with rudeness and refusal to fix the mistakes that were made. Good food, bad service, and I wont be back. read more

I asked for a veggie burger to substitute the beef patty on their das beirburger for Octoberfest and they told me it wasn't possible. How in the world can you not substitute a veggie patty when they make each meal to order? I will never be back! read more