Theresa in self-checkout sucks. She decided it was her job to spend 10 minutes inventorying every item in my basket, questioning multiple items, as I point to them on the screen. Weird person. read more

We just bought groceries and used the self check out. We noticed that a coupon didn't register and i tried to flag down a rep and he was gabbing with another rep and he came over. He didn't say anything to us and typed something on the system and my husband asked him a question about why the coupon didn't register and if he should have scanned it at the end of the total the the rep said: "I don't know buddy" and walked away. What is going on there? Another rep asked us at the end if we needed anything. She was nice. read more

** TIRE DEPARTMENT** Absolute shit! If I could give less than 1 star I would. First I came in and went inside and the gentleman at the counter and said I should have a quote waiting here and he just looked at me and shrugged, didn't say anything. So I said did you hear me? He said "well it's a new day and there's not a quote here" like what the fuck?! And then just sits there I was ok it doesn't matter I just need 2 new tires and he sits there again... starting at me.... I said again "I just need two tires!" He said "what size!?" gave me a quote and said to go give it to the person outside the tire line. I waiting for 10 min and no one was there. I went back inside and he had to go find someone to help me. They told me 1 hour for just 2 new tires so I waited around. Well an hour and 40 minutes goes by and I go ask what the hold up is and I see my car in the back and they don't even have 1 tire done. NOTE! I WAS THE FIRST PERSON HERE AND ITS FIRST COME FIRST SERVE, how in the hell does that even work?! Take your money else where this place is garbage and so is the staff! read more

If you have any kind of car troubles go see Felipe in the auto services. I needed a new battery for my car and Felipe got me in and out quickly. He's very friendly polite and has great values in customer service. read more

We bought an item online, before we could pick it up someone else picked it up and returned it for a refund. I can't get a refund because they say its been returned. Seems to be a " inside" job. They had my name but nothing else and still walked away with the order. read more

You would never believe it, not only did my husband get assistance while in an aisle, they walked him from dept to dept helping him find all the areas that had items similar to what he was looking for. Yes, it was baby shower and pool supply stuff, easy things to locate I spose, but he still got assistance. We hardly find that anywhere anymore, and totally unexpected there. It is a breath of fresh air compared to the phoenix area walmarts, which are usually full of angry people. read more

I ordered an Rx refill via Walmart.com on Thursday, July 7, 2017. Later in the day I received an email stating the refill would be ready after 2:30PM on Friday, July 7, 2017. This morning (Saturday, July 8) I stopped in to pick it up. Per the pharmacy personnel, my Rx was not available because it hadn't been filled. They said I could pick it up Monday, July 10. I asked why an email had been sent informing me of the Friday, July 7 availability. Pharmacy personnel said the email notifications were not in sync with the actual process and that I should call the pharmacy to see if a refill has been completed. What is the purpose of having a program that accepts Rx refill requests but isn't capable of informing the customer with accurate info? Is the Walmart at 1606 S. Signal Butte Road the only Walmart in the world to have this problem? Has anyone attempted to fix this problem? read more

This employee ran about halfway across the store just to get a cart for me. 5 stars for customer service.

This is about the pharmacy! I'm so sick and tired of my prescriptions being messed up, lost, and/or not in stock! And no one can notify me when some of these things are needed! And no one knows where my prescriptions are at. Or they fill one and not the other, I can't handle this anymore. It's not that hard, your job may be stressfull but it's not hard! Get it together before the snow birds come back, read more

DO NOT GET YOUR CAR WORKED ON HERE! They are horrible. I went in for two new tires, that's all!! I had to wait over two hours and then when I came back to check on my car. It was sitting in the same spot it was when I brought it. They didn't even try to take the tires off. When I addressed it, they started working on it right then. As if they just had my car sitting there and I WAS THE ONE WHO REMINDED THEM TO WORK ON IT!! TWO & A HALF HOURS LATER. Then they told me that they couldn't get my lug nuts off of one of the tires. I literally did it the day before with my hands, when the tire went flat on the freeway. I'm not that big of a woman. It was now about 7pm, I brought my car in at 4pm!! I was so angry. The lazy ass manager came out and pretty much told me what the boy told me. No apology, no trying to work it out; nothing. I was so mad. I told them to just leave my tires alone and that I would NOT be buying from them again. They didn't seem to care. What kind of people do you have working on the cars Walmart?? When I left, I came to find out that they stripped my lug nut. A guy at a tire shop told me that they probably forgot about it and then when I mentioned something; they realized it was close to closing time and just lied or stripped it on purpose. How horrible!! I will be taking this to the store manager and if need be corporate. Absolutely horrible service and literally three hours of my day wasted. read more

Lately I have read some pretty scathing reports about the store we love to hate;Wal-mart.Surely with today's economy the motto "Save money, live better" has never meant so much to so many. With check list in hand I headed off to my local Signal Butte Supercenter to take on the role of mystery shopper and see how the reports justified were. First task, find a parking space within flying distance of he entrance .To be fair the place was still heaving with our seasonal" Snow birds" and that, coupled with the ridiculous lay out of the whole plaza did pose a challenge. Empty shopping carts, out of control children and traffic ignoring the arrows also made it quite dangerous to pull up anywhere safely. I gave 5/10 for access to the store. Eventually I parked and proceeded to the lobby. I marveled at the tenacity of the world famous greeter. The man must have been touching 75 but still managed to say "Welcome to Wal-Mart" and "Thank you have a nice day" to every body as well as keeping a subtle eye on shopping cart contents and responding to alarms .A good start for customer friendliness and approachability. In fact I found that every employee who had direct customer service responsibilities had the same helpful attitude. Unfortunately not so for some of the night stockers who jammed the aisles with their palates and intimidated shoppers with heavy sighs and slamming around of the boxes. I know that there is probably not a perfect time to restock the rapidly depleting shelf contents and I know that I would be the first to complain if I could not get my hands on a packet of Dynobites, but to double back and abort my mission seemed senseless. Next I picked an item in the store that I knew I would never be able to locate i.e. Pledge furniture polish, and asked a young girl where I would find it. Without hesitation she actually walked with me to the shelf, picked it up and pointed out that there was more than one scent. Good work Wal-Mart. Due to the shelf stockers though I could only award 9/10 for helpfulness. How about stock availability? This was he area that posed the most problems for Signal Butte. Having researched their customer service policies I found out that there are certain items that must always be on the shelves or you get it free, these items known are considered life necessities.Sugar, coffee, flour bread -the list is endless and every thing I looked for was in plentiful supply. However there were many items that I did want that were just not on the shelves-things that I wanted rather than needed! Alas, trips to other Wal-marts have offered me such luxuries (a particular brand of disposable razor) and so I could only award 5/10.While on he subject of availability, I must mention a particular peeve of mine. At 6'2 this mater does not really effect me but my wife is a miniscule 5' tall and whenever she wants a bottle of Pepsi the only bottles available are on the top shelf and right at the back, so she has to stand on the bottom shelf to reach for them. It may look hilarious but could be dangerous. I continued my expedition generally taking in the overall cleanliness and tidiness of the shop floor and rest rooms. My opinion was that this was a strong point. Very clean floors and dust free shelves boosted my opinion of the place. Like wise the men's restrooms were spotless and smelled clean and fresh. There was a clipboard with employee initials stating that they were checked very frequently and cleaned when necessary. Moving over to food preparation areas I sneaked a peak through to the back of the delicatessen and I could probably have eaten my dinner off of the shiny steel work surfaces. The displayed food was all covered and the staff was wearing correct gloves and head gear. Good job. The next area of interest was the checkouts. Wherever I shop, there never seem to be enough cash registers open.Unfortunately; this was the case on this particularly busy day. Even though a call went out for back up cashiers I didn't notice that it made a lot of difference. Another hold up seemed to be slow response time for customer service managers to answer call lights which invariably meant that a transaction was on hold and needed a supervisor to override the problem. Overall, I had a pleasant shopping experience that evening and I think my comments were fair.Areas that needs a little 'fine tuning' are certainly the parking lot, and customer service response times particularly in answering telephones and cash register lights. In my humble opinion I do not think that any minor errors should tarnish Wal-Mart's reputation because with their 'Rollback 'and 'Price match' policies, it is impossible to buy cheaper anywhere. Today, that is all that matters. read more

for being such a busy store the associates are friendly and helpful. The store itself is one of the nicest I've seen in awhile.