Avoid the Tire Lube Express, at all costs.
I purchased 5 tires from this location. The first I purchased around Sept of 2018 to replace a blowout, one was purchased 2 months after that, and the other 2 were purchased roughly 3 months later. Maybe 3 months after the last purchase, I had a slow leak in one of the tires, and the service associate told me the tire was too damaged to be fixed - which I heavily doubted at the time, but I needed my car, and Fix-a-Flat wasn't cutting it. So, I just purchased a new tire (note: this is all 100% from memory, but I'd put those figures somewhere between 90%-100% accurate).
So now, 6 months later, I return because I have another slow leak in the 2 newest tires (I'm assuming East Mesa is just covered in loose nails in the road). The service manager tells me my tires that have maybe 5k and 10k miles on them ARE BALD, and he refused to fix them...says he will only do a replacement.
The tire with the most wear has a warranty on it, bc I thought I learned my lesson from the last time. The joke is on me. I bought the cheapest tires to hold me over until I was ready to drop $600+ on good tires...but I won't be spending a dime of that money at Walmart.
When I told him how long I had the tires and how many miles were on them roughly, the service manager told me I was a liar, and suggested I was an idiot, as well. He said there was no way any of the tires were barely more than a year old. I told him to look up my VIN or phone, and to see my purchase dates...but he refused. So I told him not to do anything to my car, to leave it the way he found it, and I hung up on him.
I was at home bc I my girlfriend went to get the patch done while she went shopping. I told her to just get the car and I'll take it somewhere else. When she went to get the car, he had my purchase history and was trying to prorate the cost of the tires based on when they were purchased...nevermind that there is a warranty on one of the tires (oddly, the one with the most tread wear, sitting on a rear wheel of a FWD car - that is due to be rotated for the first time since the tire was replaced).
I told her to just come home, and I'll make Fix-a-Flat work for a few more days, so I can just go to Discount Tire after New Year's.
I won't be back to buy tires from Walmart...ever. I won't even be back for oil changes, batteries, or anything else automotive...not even wiper blades. I worked retail for 5 years in a big box store, and 12 years total, doing everything from stocking, to sales, in-home, in-vehicle, and even management. I've always been very fair and understanding with the people at Walmart bc I know their job is hard, and they're paid much less than they deserve. I have never had a single gripe about another part of the store...but it seems like I always have the absolute worst experiences in the auto department. For me to actually decide I never want to shop somewhere again (let alone to actually write a Yelp review), the situation must be pretty dire.
I am constantly treated rudely, and the service is less than adequate. The wait times to be checked in or checked out are outrageous. Once, I came to purchase a battery, and after the girl told me there was a book on the wall to match my battery, she just walked away - as if we hadn't even initiated a conversation, and I wasn't even a human being.
Nevermind the $80 tires (before fees and warranties) that apparently can't even handle 5k miles. I won't fault them for that. But I will fault them for mishandling a situation, and for their frequent rude behavior.
I'll be back for groceries, but that's it.
I doubt anyone from Walmart will even read this review so much as they'll laugh about how much I lied to make myself look better. I worked retail for too long not to know that's exactly what they'll do.
Either way, even if this review doesn't matter to a single person who works there, it it keeps a few dozen people from re-living my ordeal, I don't care.