I am a frequent shopper of Ross, along with my husband, and parents. We shop in Ross a few times a week, every week. We shop at multiple Ross stores, as there are more than one Ross store in each town in our area, and we shop Ross stores in about 8 towns within our area. I spend a great deal of money at Ross and have always been pleased with my shopping experience. People know us at multiple locations, and recognize us when we come to shop.
But now some unacceptable behavior has been going on in this one particular location, Signal Butte, Mesa, AZ. There is an associate who works in the women/junior/misses dress department and dressing rooms. She is an older woman with longer gray hair. She began to make comments to me, that at first I thought were joking in nature. When I would enter the store and go to the dress department she would come by where I was, I would say hello to her and she would say to me, "make sure you don't mess up the dresses" or other variants such as "we just straightened the dresses, don't mess them up". I smiled and laughed and said ok, because I thought she must be joking. 1. I am a customer shopping who spends and buys there every week and 2. I don't mess the dresses up, but if I did that would be ok and she should not be telling customers not to mess up the racks.
After this happened every time I went into this location, too many weeks now to count and tell you, but I will say it wasn't once or twice, but every visit to the store, which is at the very least once per week, I started thinking this woman is not joking. She never said it with a smile either, her face looks angry. I'm puzzled because the store is always a mess, customers throw clothes on the floor, under racks, and get makeup all over the clothes, tear the clothes, leave shoes all over the floor in the shoe section etc., and me and my family are actually not only very neat about shopping, but even sometimes pick up other peoples mess, though I might add it's not our jobs to do that. I look through my size, which is a very small area, and purchase the things I like.
After all this went on for months now, another different incident occurred. About 2 weeks ago I went to use the dressing room. Now, I never use the dressing room at Ross because I know my size, and I prefer not to use the dressing room. This one time I decided to use it. She was there at the dressing rooms. I had two dresses, which I showed to her. She said "hang them on the bar". I said ok and did so. Then she said to me "you know how this goes, you've done this before" and I replied that I actually never use the dressing room there, to which she replied, "YOU.. no NEVER, you never do" - but in a sarcastic tone, as if I always use the dressing room. I really never use the dressing room, so I replied, no I actually never do.
Well, then she said to me, "go in and take this "number two" plastic tag with you. When you come out hang BOTH of the dresses on this bar." She said it with a tone, as if she were suggesting I might try to sneak one of them out in my very small 4 inch handbag...??? I shop at this store weekly! At any rate, I went into the dressing room, tried the one dress on I wasn't sure about, and then came out. I passed her the "number two" plastic tag, holding one dress - I said, I am buying this dress, and put the second dress on the bar. She said "I told you hang both the dresses on the bar", I was speechless, she then yelled to my husband who was about 30 feet away "She doesn't follow directions good does she?" - as I was beginning to walk back to the dress rack.
Now, she continued the next week to say to me when I came in "not to mess the dresses up", but then last Sunday when we went in I was with both my husband and my mother and father. I was about 2 aisles away from where my Dad was. She said to my Dad "There's that girl, she buys a lot of dresses, but she BETTER not be messing them up" - Dad said to her, that is my daughter and she doesn't mess anything up. In fact, we very often are in here picking up other shoppers messes as we are trying to shop (many things are often on the floor, falling off hangers, etc).
Now it is to the point I no longer want to go into the Signal Butte location, and I shop this location most of all. It is one of our nearest Ross stores. I literally spend thousands in this store per year. But the principle of this is more important to me. I want to shop where my business is appreciated, and where I don't have to cringe that I am going to run into this hateful woman who harasses me every time I want to go shopping and spending my money at the store where she receives her paycheck because shoppers come in and "mess up" the racks, by shopping in the store, as the store is meant for. read more