Jeffrey at the jewelry counter is so helpful and patient! So personable! I'm beyond thrilled with my purchase! I found the perfect pendant to layer! read more

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JCPenney's is located in the Tempe Marketplace. Good points of JCPenney's is the cleanliness and order of the merchandise. Staff were pleasant. Merchandise was a little bit more updated from my last visit. The odd thing was there was only one other customer in there. It was a little eerie. I suppose it made for easy shopping, but I couldn't get my mind wrapped around the fact that virtually no one was there. Ample parking lot. read more

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This is a nice JCPenney. It's clean and spacious. There is a nice selection of merchandise and the employees we've encountered have been friendly. There are not a lot of employees on the floor so if you need assistance you must go in the search for one, but generally a good experience. read more

My experience was limited but great! I went in specifically for a pair of sunglasses and there was a person at the front who helped direct me right away. Super pleasant interaction! Unfortunately, their stock of MALE sunglasses were extremely limited. I think I was told that they were trying to get rid of the stock. Otherwise, it would have been a fantastic experience. The store looked clean and organized but I didn't really go too far into exploring it read more

We have done holiday pictures with friends the last two years and have a great experience both times! The photographers are always kind, patient, and willing to offer their expertise to help bring our vision to life. Such a fun activity to do with friends and have life long memories! read more

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I go here at least once a month to keep my JC Penny credit card active. There's always something cool on clearance and some kind of big sale going on if you use the coupon section on the app. You can get 30 to 35 percent off regular and sale priced items with the coupons. I tend to buy my daughter her clothes here. I hope this location never closes cause there isn't another JC Penney anywhere near me, the next closest one is like 40 minutes away. Best place for kids shoes and dress clothes. Also they have the best deals on jackets/coats. I like how it's conveniently in Tempe market place right in between Best Buy and Target. read more

Have shopped here many times in the past but today when I walked in there was Spanish language music playing not English. I left and will never be back. Your manager needs to realize the language in the US is English!!! read more

My man and I are taking christmas photos and our color/theme is emerald green velvet. We found the perfect suit jacket and Taj from the men's department took it upon himself to give his nasty opinion about how we shouldn't get the jacket, gave us an attitude when we asked where the mirrors were, complained about how many times he's had to take the mannequin down to look at the size of the jacket displayed and just had terrible customer service overall. Not very holly jolly of him. We found exactly what we were looking for & that's all that really mattered. read more

I used to love Penny's, but now not so much. I want to give a big "THANK YOU" to Torre in the Online/Return area. Torre is smart, friendly, helpful, and knows his job very well. Torre calls customers by their surname with a smile. He is going far in life because he is pro-active. Brian, in Watches/Jewelry knows how to please management, but customers are a bother. Best of luck to both young men. read more

Martha from jewelry department is rude & discriminatory in the way she is handling customers. Yesterday, she was rude and called a manager on me for no reason after asking for the jewelry plan brochure to contact for my plan information and today just ignored me. read more

The picture studio is trash. I made an appointment for 2:45. Was told at check in there are two people ahead of us... how? My session did not take place until 4pm. My attitude was so off I couldn't be happy in the pictures. There are like 400 kids running around several crying. 4 staff but only one studio. What the hell are the rest of y'all doing if not moving these sessions along. Money wasted, Never again! read more

Christmas music already?! It is only November 3rd! Walked in and walked right back out. Talk about corporate greed if you need to start this early. I think retailers forgot how to celebrate individual holidays. read more

Since it opened I have liked this store! Been a fan for some time especially during the Ellen Campaign, then things got a little odd,during a restructure but Today I found this store at it's best. This is an amazing discount retailer!!!! they also have all of the new and name brand items that don't discount at all or discount seasonally, but still sell for the best price under Brick & Mortar. The staff and service couldn't be better, yes sir's and may I help you's from all directions. Cashing out was better then before and my cashier was knowledgeable, friendly and professional. The store is loaded and bargains abound, otherwise you can find what you need. whip out your smart phone and compare if you must, I did. I hope JCP emerges as the B&M Retailer that actually works for us. STOP IN SEE FOR YOURSELF, IT IS A GREAT STORE!!!! read more

Great deals and styles, but the sizes are pretty limited for a department store. Not as much help as I expected while walking around. Also the checkout staff had poor customer service. No greeting as I walked up, stuttering, couldn't tell me how the points system worked, couldn't tell me the return policy. "Yeah I think it's like 60 days, 45 days, something like that." I did not feel confident in my purchase, and I spent over $200. Unfortunately the deals here are too good for me to ignore, will most likely be returning in the future read more

This Jcpenneys is a f'n joke. Horrible customer service. I placed an online order and went to pick it up at designated time but when I got there my order was not ready. I then went to locate the items I ordered (luckily they had them in stock), took them to the customer service desk and asked if they could complete my order since I had the items on the counter. The new girl at counter called a supervisor to come help who then told me that they couldn't do that. I would have to buy it again and then come back when my order was ready and I could return that one. She then wouldn't even price match for what I purchased on the online order. Teresa the supervisor should be nominated for most useless employee of the month because she didn't do anything to help and now I have to go back later and pick up the same item, just to return it. read more

I just want to say that if you need help in the store, ask for Cheryl... She is the absolute best! Very pleasant and friendly

The Jewelry department is a joke, I understand the items have to be sent out of state to be repaired. but I sent in my ring that I just got back due to a diamond coming out they should LEGIT fix it. I sent my wedding band in to get resized after waiting 6 weeks, I get my ring back and not even 2 days later a diamond comes out. after having the ring for 4 months with ZERO ISSUES! So they send it back 6 weeks later I get it back and the in the SAME spot that diamond falls out again! I have the care plan they should be fixing these issues. I found a local jeweler to have them fix it due to the fact that they cant. read more

Love not having to go to a mall to access a department store. I was there Tuesday with my grandson and a young man named Charles helped us. He was patient, helpful and friendly. We really appreciated his help and my grandson loved the dress slacks Charles helped us locate. I keep coming back to this store because of awesome customer service. Thanks to Amina who helped me with an online return and purchase. She made it quick and painless. She stopped to help me because I looked lost and I'm pretty sure it wasn't even her responsibility but she kept me as a loyal customer. read more

Jc Penny is back . great value and awesome quality bought 2 shirts and 2 pair of shorts regular orice came too 98 pre discount after discount. Of 51.96= A grand total of 56.17 w. Tax. So after a walk around i seen a better updated store presentation. Very appealing visuals and lighting. Plenty of signage too. read more

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Done with JC Penney. I'm an older lady, grew up with JC Penney. Now the thing is online ordering to get items you want as so many items are not at the store for purchase. I pay the shipping charge to have items go to the store so that things aren't stolen while at work which is a problem now days especially in December. Bought sons fiance slippers for Christmas. The slippers were horrible, fur missing in spots and also "glued" unevenly in the back. They were defective and looked SO bad. Returned them and they kept the shipping fee even though this product should have never been sent to a consumer. I'm sorry, but I won't support or back a company that doesn't back up the merchandise they sell. Its extremely poor business practice. Unsubscribing from emails and will use the other department stores that do return your shipping cost if the product is defective! Kohls, Macy's, etc.... read more

Best place for business wear, for work, job interviews, etc. And Levis are always on sale. Make up counter for the girls, casual wear for the guys. Win win. I hope they stick around.. read more

JCPenney - Clothes - Department Stores Near Me - Tempe, Arizona

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Bought this necklace at this location about last year in November when it broke less than a month. Had it repaired and broke again in the same spot, so I had them repair it one more time as it could have been a poor job. March 2020 rolls around, just recently picked up my necklace from the 2nd repair and it just broke AGAIN, same spot. So out of the almost 6 months I've had the necklace, let alone have it in my possession, outside being repaired, for maybe 2 months, and it has broken 3 times in the same spot. Going tomorrow for my money back read more

JCPenney - My necklace thats broken three times in same spot - Department Stores Near Me - Tempe, Arizona

Went to get a haircut at the salon. Here is the interaction with the "staff". It's 8 o'clock on a Saturday night. Me - " two mens cuts please" Them - "we're actually closing up right now" Me - "even though the website says 9" Them - "yeah with how slow it's been and the store hours were going to close." Me - "whatever" as I walk away Them - "mumble" This is why most department stores are being forced to close. No one cares about customer service. read more

At JCPenny's across the country, no matter where I am, I can count on a consistent quality men's haircut. The hair stylists are skilled professionals, and you can really go wrong. If you want a consistent men's haircut, the Salon at JCPenny is a great choice. read more

This review is for the photo studio. We purchased a Groupon and arrived on time for our appointment. There were still 2 other groups in there: one finishing up their purchase and one still being photographed. We waited more than 30 minutes before we began our session. We were asked to bring props because of covid, which was fine if the photographer already had in mind what to do with the props, but did not. We were asked at check in if we knew what type of photos we wanted and so we showed examples of photo ideas.. This was a waste of time because she didn't have anything to do with the photo session and we had to show them again once we got into our sitting session. The photographers tried their best to replicate it but the photographer was new and inexperienced. Another photographer was in the session providing guidance. We were less than thrilled with the results. The awkwardness of this came across in our photos. Luckily there were enough acceptable photos to complete the Groupon order. When we got home we were emailed the photos and had the ability to edit them. This was much better! We opted to do that, especially since in the email we received discount codes that made the cost significantly less than the pricing at the store. Definitely recommend waiting to get home to edit the pictures the way that you want and place an order later at much lower prices. read more

Why do I always forget about this place? JC Penney's is great for stylish clothing, shoes, and home needs. This location remodeled not that long ago, which makes it better than some of the other JCPs out there. You can actually find what your looking for easily with everything being so neat and clean. Also, they have a sephora in the middle of the store! Bonus points!! I came in looking for a new job interview outfit and JCPs certainly delivered with style and price. I was able to purchase a pencil skirt, blazer, top, and pointy heels all for less than $100! Don't worry JCPs ill try not to forget you ever again! Promise :) read more

Terrible experience with one your Sephora employees today. She refused to return two of my items because, "more than a drop was missing." This is not Sephora policy. I went the the one on camelback and they immediately apologized and refunded me for the remaining products. Employees with bad attitudes like this are the reason I will never return tot his Sephora or this JCPenny. Perhaps management needs to speak to their employees before this JCPenny goes out of business like so many others. read more

Right at closing time there is someone waiting at the door that doesn't even greet or smile. They just tell you they are closed and reopen tomorrow. Just wanted to see if they had a certain type of vacuum and would've came back tomorrow to get it, but not anymore. I'd rather have to order it from Kohl's than shop this store. No need to be rude, y'all are going to be a while still with all the people in line read more

I grew up shopping at JCPenney's and I just can't stop shopping here now that I'm an adult. Yes, a lot has changed at JCP over the past few years, but they still have decent clothing as great prices. I came here specifically looking for a white button down blouse and was not disappointed. Since I can't help but browse, I also found some awesome boots on sale. The employees who assisted me were helpful, despite being swamped with other customers. This location is nice as it is very large and kept rather clean and organized. I can easily navigate between departments and find what I need. Also, the parking is plentiful since it is at Temple Marketplace. Overall, I like coming here and will definitely be back. read more

This review is for the photo studio inside J.C. Penney, not the store itself. I bought a groupon and scheduled a photo appointment online and received an email confirming my time. When I came for the appointment, there was no one there. At all. I eventually tracked down some regular employees who tried to contact the photo center people to no avail (and apparently this isn't the first time this has happened). After a long time waiting, we gave up and went home. After a lot of phone tag I was able to reschedule. When I went to my appointment, it was a 15 minute wait until they were ready. I was really disappointed with the whole process. The J.C. Penney manager was nice and the person who actually took the photos of my kids was very nice and did a good job, but it was still very frustrating overall. read more

The staff that I came in contact with were not helpful at all when asked where to find an item. African american cashier (sorry did'nt get name) was rude beyond measure to customer in front of me. read more

I visited the JCPenney Salon on a recommendation from a friend, and was very pleased with the service, cut and price. I was a little apprehensive about going into a department store for a haircut, but the staff was professional and the prices were excellent. But the most positive aspect of my visit was how accommodating they were. If you're a hijabi this location can accommodate your request for privacy. I asked the woman on the phone and she was able to arrange it with my stylist. My stylist was extremely nice and didn't seem to mind cutting my hair in the waxing room. She also did a fantastic job of fixing my hair after a bad haircut I got elsewhere. They also sent me home with a few coupons for my next visit. I plan on going here again! read more

If I could give this JCPenney's no stars I would. Save your time and go to a different JCPenney location. My necklace has been in repair for months now. When I called they said they couldn't repair it and will give me a refund they just need to do paperwork for it and will call me back. Haven't heard back it's been over a week. I try to call at least once everyday and the phone just rings and rings and nobody ever picks up. This is my second repair on the same chain from JCPenney. Save your money and go to a different jeweler as well. read more

So this review is about the portrait studio inside, I didn't really shop around (reason will be explained in a minute) but it looked clean and well put together so yay for that. So I called JCPenny Portrait Studios a couple days ago to see if they would allow me to take my dog Roscoe to the studio to get our picture taken together. These pictures were very important to me because he is turning 12 in December and our time is limited if you know what I mean. Anyways so I called them on Saturday and they scheduled me an appointment on Monday (tonight) night which was super quick for such late noticed. So there I went, I walked my 60lb dog all the way through JCPenny (because the portrait studio was in the back) and not one employee was a brat about it. They all greeted him warmly and pointed me in the right direction. The woman who took our picture was named Erica and she was amazing. So patient with Roscoe and had some great ideas. The pictures came out absolutely fabulous and I am SO excited to get my prints. I was on a budget and she didn't push me to buy a ton at all, it was pressure free. I wanted a CD but it was so expensive she even showed me a cheaper alternative, ($10 to put them online for 2 years) instead of trying to convince me to buy a CD. The prices are ridiculously reasonable. Regular prints cost $4/sheet and special effects prints start at $10. Really, you can't beat prints at $4/sheet... All in all I am very impressed and so excited for these prints (I'll put pictures up when they go online!) One tip: Don't go in without a coupon...go online to their website jcpportraits and print them out! I got a coupon for one free sitting (a sitting is $9/person so since there was two of us it only cost $9) along with a two pose package which included 1 8X10, 2 5X7's and eight wallets. If you're hesitant on JCPenny Portrait Studios, or want to bring a pet in I definitely reccommend doing so!! read more

I'm unbelievably furious with the Salon here! I use to go here a lot until they kept messing up my appointments. So I stopped going and became then I became pregnant- I refused to color my hair while carrying. In April, a month after my daughter was born I made an appointment with JcP Salon but over at the Ahwatukee location as I didn't want to deal with the Tempe Marketplace location that I experience prior to being pregnant. Well that location ended up getting hair dye on my wool sweater and of course I will NEVER return to that salon ever again. Well now I need my roots touched up and decided to give Tempe Marketplace another try as the only issue I had with them is scheduling. Made an appointment for 4pm today. I get a call at 1:30 this afternoon from the salon stating the girl (Genie- however you spell her name) is running late and needs to push me back to 4:45. I explained to the girl on the phone who was Stephanie that I have a 8month old of whom I breastfeed which means that time is a BIG strict and sensitive issue. So I can manage pushing it back but I need to be seen at that time. She assured me NO WORRIES!!! I get there at my scheduled time and the girl tells me it will be 15 minutes as the girl(Genie) is blow drying the customers hair.... you have to be kidding me- did I not have this discussion and explain my concerns earlier?! I walk around and do some browsing and purchasing to come back 15 minutes later per their orders. This person is STILL blow drying and it appears she just recently started. This means that it will take another 15 to finish drying that customers hair... another 5 minutes to check them out and probably another 5 or 10 to clean up and prepare for me. Why would you schedule me for a time that you can't commit to? Why would you call and reschedule me for another time that you can't commit to? WHY would you flat out LIE to me and smile about it saying sorry to my face!! This is rude! It's unprofessional! It's shitty customer service! That bullshit smile and bullshit apology needs to be shoved where the sun don't shine! Will never return here- not even for shopping in the retail area as it's clear that management doesn't have ahold of this place! read more

I come to this JCPenney for the salon and deals they have on hair care, I've never been impressed/blown away with the customer service, as I always felt like an inconvenience to the person checking me out HOWEVER, today I was greeted with a smile AND was asked how I could be helped by Elizabeth and I was wondering where she had been for all of my other experiences. Hope she's there every time to help me with my selections and purchases. Thank you! read more

This JC Penney's is always clean, nice lighting and easy to find sections. I have to say that Vinnie was so great during check out. A few issues came up. Which, that's just how the cookie crumbles sometimes. But she did a great job and went above and beyond. I've worked in customer service for many moons and it's employees like that, that keep people coming back :) ps I'm a platinum member if that tells you how much I like JCP and this is the first time I've left a yelp review. read more

Went here to get a haircut, Melissa was as my stylist. Man, she has major RBF and not very friendly at all. She doesn't interact with you. It really makes the haircut feel uncomfortable. Super awkward too. I could tell that she didn't feel comfortable with the haircut she provided me and doesn't enjoy her job at all. I would've given her a better tip if she would at least smile and act like she liked her job. Oh, my haircut was hideous. Thank goodness my hair grows fast. read more

No one picks up the phone here! Waited on hold with JCP Customer Service for close to an hour, only to be told I need to call the local JCP. This was in regards to an online order that was supposed to be picked up at this store. Called this JCP at 11:30am and no one picks up the phone in any department. It's Monday and I can't imagine it's busy or closed. Never ordering online for ship to store ever again. I used to work at a JCP and this service would never have been tolerated. read more

I've been here a number of times and I've never had a bad experience. It's clean and everyone is friendly. Today I went to return an item and the line was very long. I got flashbacks to Disneyland... to my surprise, the line went by very quickly ! All of the checkouts were open and the associates were very quick. When I got the the front, my associate was especially nice and the return process went smooth and quickly! read more