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    Walgreens

    2.1 (89 reviews)
    Closed 7:00 am - 11:00 pm

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    Since 6/17/23 and it's now 6/24. Ridiculous!!!!!
    Erica N.

    The WORST pharmacy ever! We placed an order on the app for a refill to be delivered so we wouldn't have to wait 50 years in line to pick it up. That was on June 17th! It is now June 24 and the app shows it as "received" and that they're working on it. We called today to see why it was taking 7 days to receive it. Val answered the call and was super rude right from the start. She tried blaming us and saying we should have called sooner. Huh?!!!!! We need to call after placing the order?! Please make that make sense. She says they do not show any refill being requested or even processing. She again tried to blame us. She says it will take a while to fill because they're busy. Ummm we requested this a week ago. There is NO excuse! I asked to speak with the pharmacist. Xuan got on the phone and while I was explaining the situation and concern over how Val handled the call, she immediately started defending Val. Instead of apologizing for any inconvenience her priority was to avoid any blame. She says it's an IT issue and not their fault. I don't care who's fault at Walgreens it is. The main concern is getting the refill asap. I found Val and Xuan very rude and dismissive. Neither of them ever apologized or acknowledged the inconvenience and error on behalf of their company. I asked to speak with the pharmacy manager but Xuan said Gina, the pharmacy manager was off on the weekend. Must be nice. I asked to speak with David the district manager and she didn't have his contact information. She told me to call customer service so I did and filed a complaint. We'll see if they even respond. I can tell that they lack leadership or any customer service because after reading these reviews on here, it seems the pharmacy is trash and the company does NOT care about patient care whatsoever!

    Extremely long hold time. It was 37 minutes before I got a hold of the pharmacy tech. - The image shows a smartphone screen with a contact page for Walgreens. It includes options for message, call, video, and mail at the top. The recent call section indicates an outgoing call at 8:09 AM lasting 40 minutes. The phone number +1 (925) 689-7812 is listed as recent, along with the address 1990 Monument Blvd, Concord, CA, United States. The bottom menu has icons for Favorites, Recents, Contacts, Keypad, and Voicemail.

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    3 months ago

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    2 months ago

    Literally the worst Walgreens that has ever existed. Long lines, unfriendly employees that yell at their customers.

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    8 months ago

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    2 years ago

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    1 year ago

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    1 year ago

    HORRIBLE!!! They take forever to help with every pick-up I've tried to do here. They had 6 staff members working and NO ONE came to help.

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    3 years ago

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    9 years ago

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    5 years ago

    My doctor sent prescription 3hour ago they still working on it i know very hard time for everyone but pharmacy was so rude even very slow

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    3 years ago

    The worst pharmacy ever. I transferred my prescriptions to Safeway and received $50.00 and now no longer half hour waits.

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    3 years ago

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    SEPHORA

    SEPHORA

    (299 reviews)

    $$

    I love Sephora. Unfortunately, this location has rude management. Or at least one rude manager, I…read morethink her name is Jana. I had placed a large order from Sephora online. I didn't open one of the products - a tube/stick of lip balm - until a few weeks after it arrived since my prior lip balm hadn't run out yet. When I opened it, I discovered that the product was defective. Specifically, the roller was broken so it would not roll up or down. I took it to the Walnut Creek Sephora to try to replace it. I was told that the return window that apparently expired the day before, and they accordingly would not accept or exchange the product. I asked if they could make an exception given that the product was unquestionably defective and unused, and I had just recently opened it. The manager said no, absolutely not, and if I had a problem, I could take it up with their corporate office. I drove home, hopped onto Sephora's website, chatted with one of their employees via online chat and they helped me exchange the product in less than a minute, no questions asked. They didn't even mention that the return window had apparently closed. Not only is it irritating that the Walnut Creek manager refused to make an exception for a defective product, but what a waste of resources and what a way to contribute to the carbon footprint unnecessarily. I had to drive to and from Sephora, then package the item and drive it to UPS to drop it off, then have Sephora mail me a new box with one single lip balm. When the manager simply could've replaced it on a spot in the store. All for a $25 lip balm.

    During my trip to Cali, I got a tan & my foundation that I brought did match anymore haha. We took…read morea little detour and went to Sephora to shop for a new foundation shade, because no one wants to be flashback Mary. I went at opening time and ended up getting the NARS light reflecting foundation! I've tried the natural radiant longwear foundation from NARS in the past, but I think this one is my new fave from the brand. This lovely lady with a pair of stylish glasses helped me out with shade match & found me the perfect shade ;) I also got to pick up my birthday gift from here yesterday and ended up getting the trial size, travel friendly Burberry perfume. I am very pleased with my experience here at SEPHORA Broadway Plaza!

    Walgreens - drugstores - Updated May 2026

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