Do yourself a favor and choose a different pharmacy. Went to pick up my prescription, no one was…read moreworking the counter at this pharmacy. The employee who was supposed to be upfront was in the back and was sorting through bags. Kept me waiting until she was done sorting bags. Customer service is nonexistent. They seem to be short staffed and not really care about patients/customers. With so many options, I don't have to keep giving business to a company that doesn't value my business. It's pretty bad, don't say I didn't warn you! ;-)

Two weeks ago my mother went in to pick up a prescription that was prescribed by her doctor. A…read morewhite woman (my mother is Hispanic) Rudely denied her service, claiming that it was against the law to issue her. The medication that had already been prescribed to her by her doctor. This is unacceptable on all fronts and I will be taking legal action to all acceptable expense for this. Incompetent, rude, useless employees, such as this should not be employed in such a position that involves Insight and care to a patient's individual needs. I am disgusted.

I was out taking care of Business!!…read more I got a Junk Food Craving!!! So I rolled to this Walgreens!!! I rolled in and found this place has a Huge Candy Section!!! I stocked up and grabbed a few bottles of Coke also!!! They only had one Cashier and she seemed stressed out!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand strong!!! Number 34 of the top 50 most Prolific Yelp Elites of 2025!!!

After getting disconnected multiple times, I called back and asked to speak with the Pharmacy…read moreManager. I was told the Pharmacy Manager wasn't available, so I asked to speak with any manager. The manager told me he thinks the Pharmacy Manager's name was "Lau" (he spelled it) and that the pharmacist answering the phones might be "Shemma." I told him that I had already been disconnected multiple times and was just trying to get my prescription. The manager wasn't rude, but it didn't really feel like I was talking to someone who was concerned about fixing the issue. I expected a little more urgency since why are the pharmacy staff acting like they answering calls and disconnecting them on "accident". Instead, the only solution offered was to transfer me back to the pharmacy and let them know I was waiting on the phone. When someone answered, I asked if her name was Shemma. She immediately responded, "Nope," and transferred me. I was connected to Shemma. I realized she wasn't the same person that had disconnected my earlier calls because her voice sounded different from the employee who had answered before. Since Shemma stayed on the line, I decided to ask about my medication and a possible prescription transfer between Walgreens locations. I explained that my regular Walgreens told me that if this location had the medication in stock, they could request the prescription transfer. Shemma told me, "No, I can't do that. Call that Walgreens to transfer it." This completely conflicted with what I had already been told, and I felt like I was being talked over. My biggest concern is still the employee who initially answered the phone. After one of the disconnections, I called back and asked for her name first because I wanted to know who was disconnecting the calls. I figured if the call got disconnected again, at least I would know who I had spoken with. When I asked for her name, she responded, "Sure," and the call was disconnected. This is another reason I strongly recommend asking for the employee's name at the beginning of the call. I feel like people are less tough when they know you know who they are. If you need to follow up, file a complaint, or reference a specific interaction, having the employee's name can make that process a lot easier. With that being said, I don't need my prescription to be filled here anymore. Goodluck to ya if you have to call this pharmacy.

I always speak to staff in a respectful and friendly way but regardless I'm met with rudeness at…read morethis place. Answering someone's question while you turn your back and walk away is not ok.

Always an issue with the Photo Dept. Went in today specifically to scan a photo and there was no…read morepaper in their printer. I waited several minutes for a "qualified" person to add paper and then gave up.

1526 Palos Verdes Mall Walnut Creek, CA 94597…read more Very clean and spacious store. Big, and maybe too big. Seems to be alot of space, and not alot of products on the shelves. A clerk told me they may be making the store smaller. That's why some shelves are cleared out. I was here on a sunny Saturday. Not too many customers, so I had a quick and easy experience. But the interesting thing was, they don't have alot of things locked up. Free parking in mall lot.

I rarely shop here anymore. I had for years.......for one reason.... it's only a couple of blocks…read morefrom my home. Pros.....location, ample parking, clean inside, and I got some vaccinations there. Cons....clerks are rarely of any help, pricing is so tricky/complicated that mistakes are made quite often. Even before COVID, there were a lot of empty spaces on the shelves. They rarely had all that I needed to get. It went downhill from there. I think most people come to a drug/variety store for (mostly) meds and personal necessity items. Instead they have groceries, patio furniture, plants (that look half dead from lack of water) and the ice-cream parlor. Speaking of which, while waiting in a line 6-deep.....there's a clerk scooping ice cream. If you are buying liquor, or even cough syrup......regardless of how old your are (I'm in my 70's) they require that you let them scan your driver's license (which gives them a lot of your personal info they have no business knowing). I can't speak for the pharmacy, cause I don't use it.....but I have seen a lot of one-star reviews from others.....? I won't miss them.....and look forward to a good store to move in to take their place, that will have full shelves and good management.

Today a pharmacy employee went out of her way to help me find a location that had my prescription…read moresince this site was out of stock. She was able to do this while 3 other customers were chewing out the pharmacy techs, and it's embarrassing to see how unhinged people can get over a wait time. Has every experience I've had been smooth sailing? Are my prescriptions always in stock? No to both, but the staff are professional while overwhelmed with work but still doing their best everytime. Please be kind- healthcare workers are working hard are getting the brunt of your frustration all day everyday.

Let me suggest how to run a pharmacy efficiently... you have 3 computers. You have 7 people working…read morebehind the counter. You have over 10 people in line. 1 of the 7 people working are at a computer. That one person is also searching for prescriptions as each customer comes up. Try this - put at least two people at the computers, and have another person being a "runner" grabbing the prescriptions as the people on the computer request them for customers.

I feel like I've been calling and dropping into every salon I can to try and find bottles of the…read moreold formula for my shampoo. Enter in Rite Aid. I called ahead to this location and they did a stock check and were able to set aside the bottles they had for me. The service was friendly and helpful and I was able to swoop in and purchase them not to long after our call. All in all, I was so grateful they had them. Much appreciated!

I feel kind of bad for them. The ladies that were in the Rx department seemed incredibly nice and I…read moredidn't talk to the woman at the counter to the right of the door, but she seemed nice. I can only say my goodness. Tons of empty shelves and despite reading that the medication I was trying to get is at Rite Aid, it wasn't here at this location. I don't know if they're doing renovations, simply understaffed and not getting orders in, or if they're closing down, but you can hardly find assistance or the items you're searching for. Another woman was trying to get her elderly mother some Metamucil, and I suggested an aisle I had walked down previously, but she couldn't find it anywhere there either. Good luck to Rite Aid.

A Friendly cashier checked me out, but it was hard to get help finding the items on my list.read more

I was shopping at CVS Pharmacy for makeup and shampoo and needed assistance retrieving a dandruff…read moreshampoo that was locked. I asked an employee to help and pointed to the item. After unlocking it and handing it to me, he asked, "You're not going to run off with that, are you?" That question was inappropriate and unnecessary. I responded and continued my shopping, but it left a negative impression. For clarity, I did purchase the item(receipt available)and did not "run off" with anything. Customers should not be made to feel suspected of theft when asking for assistance. Is this a standard question you ask all customers? Or just Hispanic females? A more appropriate and professional response would have been to ask if I needed anything else.

I waited in line !!…read more Only to be passed over for someone with a bar code So much for being a customer for over 20 years ! Switched to Amazon this evening

I was in the CVS store in Moraga on 12/30. I was looking in the beauty department for a new Revlon…read morelip gloss. Ellis who has been very helpful in the past helped me with the lip gloss and also recommended other beauty items as well. Ellis is great and you are very lucky to have such a great employee. John who was the associate who took care of the check out has always gone above and beyond to help me. Another great team member at CVS. I then went to pick up a prescription and Allan who I have had wait on me many times is always very helpful and efficient. He always is very pleasant and will go the extra mile to help and make my shopping experience fantastic. Jen who has helped me as well is always willing to help and always has a smile on her face. These 4 team members deserve to he recognized and makes the shopping experience at CVS Moraga such a pleasure!

I was a customer of Rite Aid pharmacy in Orinda for years until they closed. I loved our family…read moreprescriptions to CVS in Orinda. I am very pleased. Every time I go to pick up a prescription the folks who work the register are very friendly and professional. I will say I sometimes witness customers with bad behavior and bad attitudes at the prescription counter and the folks at CVS maintain their professionalism.

I have always had a very positive experience with this pharmacy. This is by far the most proactive…read moreand speedy pharmacy I have ever dealt with. I'm very happy to have them in town and doing a great job.