I always speak to staff in a respectful and friendly way but regardless I'm met with rudeness at this place. Answering someone's question while you turn your back and walk away is not ok. read more

I scheduled Covid/Flu shots twice through the CVS mobile app and both times CVS Pharmacy advised me upon arrival they did not have anyone available to administer the shots. Apparetnly they have a known system glitch as this has impacted others and they are either too busy or are not capable of notifying customers (they have my phone and e-mail) to cancel the appointment. Get the "we're very sorry" which really doesn't cut it. Either fix the KNOWN problem or develop a painful work-around until a solution is in place. Do not claim to be helpless in this process of providing semi-professional customer service. Arrived as a walk-in at 12:30 on 8/5 and waited 30 minutes (no other person ahead of me), Never again will I step inside this store for anything. read more

Always an issue with the Photo Dept. Went in today specifically to scan a photo and there was no paper in their printer. I waited several minutes for a "qualified" person to add paper and then gave up. read more

Never again They lost my prescription. They couldn't order it. They charged me for it and have lost that receipt. I'm telling you all the things that went wrong are ridiculous. Never again. I will greatly miss Rite Aid and I will have to go find another pharmacy because I will not go through this again. It's happened three times read more

Mike and team are friendly and provide great service. I like this CVS location and highly recommend it.

Most horrible experience I've ever had at cvs. Pharmacist tech young white lady in her 20's. Horrible communication skills and ability to perform her duty. Scenario: I needed to pick up my medications and on the staff end it showed I have no insurance. Insurance card given. Luckily I have means to private pay my medications. However , with one attempt only, this lady tells me that my insurance is not active and she has nothing else to tell me. Quoted verbatim. Thank God, I am in hospital management, strong enough to advocate for myself and request my case be escalated. I communicated actively am working with my employer and showed proof of verification. This lady stared at me in my face smirking and told me there's nothing she can do. Repeatedly I asked again to ask another staff or find a way to resolve this issue. Eventually, the pharmacist came to help me. With my communication driven on finding a solution, he goes on and tells me there's nothing that he can do and he won't retry to input my insurance details after advocating that he start from the beginning. Finally, we move forward for me to call my insurance member services. They validated that my insurance is in fact active and without any type of manipulation on their end, somehow my medication was all of a sudden covered and CVS saw it on their end. No accountability was given. And the pharmacist proceeds to tell me that it must've been Insurance Agent pressing a button on the back, end . After that statement, I verified with Insurance Agent, she did not a single thing except verify who I was. Without my expertise in the hospital to advocate for patients, I fear for other patients that will be easily dismissed just because they wouldn't re-attempt again. The goal of the pharmacy is to help and serve patients. . Patient should not have to endlessly advocate for themselves repeatedly to get fair treatment. Very, very stressful. And not a great experience to ever be again. I hope this situation gets under investigation as I was there October 31 at 6:15pm- 6:45pm. This needs to go under investigation. read more

I really enjoy coming to this CVS location. Jose is always friendly, provides excellent service, and is very helpful. I truly appreciate his assistance. read more

I've had it. I swear to god, there is something wrong with the god damn idiots who work here. I waited for TWENTY MINUTES to be helped. It was actually longer but that's just when I started paying attention. I got a new prescription for a sleep med that I've never tried before. The only sleep med I know of that is a controlled substance is Ambien. It was not Ambien I was picking up. Nowhere at all was there any indication that I needed a physical ID to pick up this med. I looked it up when it was prescribed to me. No indication it was a controlled substance. It wasn't mentioned on the app that I needed to bring my damn ID. I have my drivers license on my phone. That's all I had with me because it's 2026! It's a legal god damn ID. it's accepted at the damn airport but noooooo, not acceptable at CVS. I need a physical ID. This is just the last straw with this god forsaken pharmacy. I literally have an issue picking up meds here every single time. I'm so fucking done. I miss Ride Aid a the Palos Verdes Mall. The staff was a little prickly there too but at least I never had to wait! I could also get coffee, food, my dry cleaning, drop off at UPS, and go grocery shopping at that mall. I found a small family owned pharmacy in Walnut Creek that has all 5 star reviews. People say it's how pharmacies used to be. I will soon find out. Dammit CVS, gave you so many chances! read more

After 15 years of using this pharmacy, I can't say enough good things for the pharmacy staff...always friendly and helpful. We hope to continue to use this CVS location. read more

This review is for the pharmacist specifically, he is absolutely rude and a horrible person. Plays mind games and treats you like your below him. I've been calling for my prescription and he purposely ignores my calls, leaves me on hold or just lets the phone ring and ring. If a manager can please reach out to me directly I would like to make a formal complaint against your pharmacist. read more

CVS Pharmacy - I've called three times and each time the pharmacist is just letting it ring. 1 hr + waiting to speak with him - Drugstores Near Me - WALNUT CREEK, California

The product selection for toiletries is shockingly large. This is the nicest CVS I have ever been in. I saw multiple employees kindly helping customers around the store to look for items. Really nice location read more

This review is specifically for the pharmacist. I was shocked when I was strongly advised to significantly change a treatment plan without any knowledge of the patient's full medical history or consultation with the prescribing doctor. That kind of advice felt both irresponsible and unprofessional. This treatment is a matter of life or death. The hospital explicitly told me to ignore ANY advice coming from this pharmacy as they're not qualified for such complex cases. If a manager is reading this, I urge you to please change your policy and stop providing recommendations when you're not qualified to do to so. read more

Came in to pick up prints and at the time it didn't print but Geri and another lady helped with escalating my order and reassured that it's printing. Really appreciate the help and communication!! read more

When I went to finish purchasing my items , an asian worker was helpful but lied to me about price matching with the cvs app to not deal with me but once I asked firida she was very patient and helpful with my purchase amazing customer service! Also the manager was very sweet ! read more

1. CVS corporate needs to know customers are leaving CVS, including me, basic problems? CVS pharmacy no longer answers our phone calls! To leave a message and wait for someone to call back is NOT keeping your customers. I am now very happy with Walgreens. The transition was very easy; Walgreens did it for us. 2. On top of it, today, we realized the CVS Minute Clinic has left California! We called Minute Clinic today, and they said they have shut down all Minute Clinic locations in California. We used to go to this Walnut Creek location for vaccination because the staff there at Minute Clinic were still medically professional. 3. And worse, the online Minute Clinic (without letting us know the Minute Clinic is gone) scheduled us for the vaccination appointment at the CVS pharmacy. 4. More worse, we later found out this pharmacy actually does NOT have the vaccine! How bad can they get? I would not send my family to CVS for vaccination when they cannot even do these basics. read more

This Minute Clinic has the worst customer service I have ever experienced. No compassion or understanding, especially for parents with children with disabilities. I would worry taking any of my loved ones here, especially young children. You do not want to be receiving medical care from these people. Stay away. read more

Can I give 0 stars? Our regular pharmacy was out of stock on a med we needed so I downloaded the cvs app to transfer it. After and hour I received notice that they had trouble with the transfer. I entered it again a second time. Again, I received a notice that they had trouble with the transfer. So I called the number at the bottom of the notice and spoke with someone who said they never received the request. I told them I had it entered into the app...twice and was told nope never received. Wtf? This isn't the first time this location has let me down but this will definitely be the last. read more

CVS Pharmacy - The second request that the pharmacist said was never entered - Drugstores Near Me - WALNUT CREEK, California

Worst experience here, no one can help - they can't even find a simple online order. Wish corporate would help improve this store, it could be so much better! read more

These guys wouldn't fill an insulin scrip at 6:40 even though their hours are until 7pm. because they closed their computers down early. Wouldn't boot up a computer. For insulin. And the pharmacist didn't bat an eye. Seriously, these guys are the worst pharmacy ever. read more

CVS Pharmacy - CVS Walnut Creek on California Blvd. - Drugstores Near Me - WALNUT CREEK, California

They can't do their job. Unprofessional. Takes 2 days to get a prescription. They say they've requested information from my doctor but they have not. They say they're waiting for information from my doctor but the doctor provided it 8 hours ago. Consistently bad pharmacy department. You have to call and get upset to get prescription filled after 2 long days of waiting. read more

Shout out to Samantha in the pharmacy department for providing great info and customer service! I've been going back and forth with this pharmacy and my doctor for about a week now due to medication shortage. Prior to talking with Samantha, I wasn't able to get any information about what I actually needed to know. Called again today for an update and had to only ask one time to Samantha and she gave me the full run down and update of all the info I actually needed. Even better, she was so understanding and positive. It was finally nice to know everything after a full week of trying to ask. Thank you again Samantha! read more

Ug. Now this store has the person who stands by the door and "greets" you when you walk in. Why? What does this do? Is there a single person in the world who likes this. I watched for a second as the person greeted people walking in, about five people, and not a single one was happy to have her right there jumping on them as they walked in the door. You're thinking about your purchase or what you need to do and now someone is interrupting you "HELLO, WELCOME!" Especially when this person could be working a register or doing something that actually helps customers. I don't use this store a lot because there are always lines when I come here. But now they pay someone to stand there and greet people. Mind boggling. For the love of God stop this. I know in some stores the "greeter" is there so people won't shoplift. Is there a big shoplifting issue at a CVS in Walnut Creek? No. But there is an annoying greeter issue. read more

Flat-out lied about not having COVID vaccinations available when I showed up for a scheduled vaccination appointment. And completely unhelpful in terms of fixing the issue, just telling me it was cancelled and I needed to go schedule a new appointment. Stay away--something very fishy is going on here. read more

Person working register was struggling with basic tasks which created a longer than necessary line while rest of staff just watched person struggle while line kept getting longer. Managment obviously has no clue on rotating lunch schedules to stay open while customers (you know ... the people that drive revenue pay the bills kind of thing) have breaks in their work day. Terribly managed pharmacy. Going on-line from now on. read more

$300+ Medication Marked Down To $35 ... AMEN TO CVS!!! As a child who grew up in the 1980s, this location has always been my go-to pharmacy, as it once was a Long's Drugs before it became CVS... As I still come her for all my prescriptions, I write this review because in being a recent heart attack survivor, I am now having to take a plethora of heart medications, blood thinners, etc. Thus, my Cardiologist recently prescribed a new medication for me: Bystolic. Even with insurance covering it, the co-pay was going to be OVER $300 -- that alone almost caused me another heart attack; however, Steve, a pharmacy tech., was so professional, and thinking straight, as he offered to go online, right there, and try to get me a coupon for this medication, from the Bystolic website. I had NO CLUE one could go on the direct websites, for some of these medications, and find coupons, but sure enough, Steve knew to! EUREKA!!! Steve found me a coupon, registered it to my CVS account (so it's in their system, under my name, and will always be used for my Bystolic prescription orders), and got it so I ONLY PAID $35 for this medication INSTEAD OF the initial $300+ amount. JESUS! I felt I'd been saved! So this review goes out to Steve, but also Tom, and all the others who are so kind, and willing to help me, whenever I am there picking up my prescriptions. I've been coming here for now almost 35 years and this pharmacy is run by ethical people (Pharmacy Techs., and Pharmacists) who I trust my well-being is in safe hands. Without a doubt: THANK YOU, FROM THE BOTTOM OF MY FRAGILE HEART. read more

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Mark is super nice and helpful!! He was so friendly and awesome. I wish he worked at the cvs near my house cause he actually made me feel welcome and was best cvs employee ever. I even tried to think of position at my work I could steal him for. read more

CVS Pharmacy - a stuffed husky dog in a plastic bag - Drugstores Near Me - WALNUT CREEK, California

Worst customer service and rude people working here! They don't care with you! I guess not even their Corporate office cares with your 1 star. Everyone has that "IDGF mentality". So Yes! I can take my business somewhere else!! read more

This place sucks. It appears the people who were good in the pharmacy either left or were fired. Now they have a-holes working there. They never answer the phone, they disconnect if they do. They usually have one person at the counter and a long line. They wiped my account online out when they found out I was switching pharmacies. Now my prescriptions are all screwed up thanks to them. The last time I talked to someone in the pharmacy I told them their service was bad and I was switching. The woman on the phone said to go ahead and hung up, so I did. read more

I love the new remodel, especially in the cosmetic & personal care area. I do miss the brand "bulletproof" items that were once stocked on the shelves, like the MCT oil, and brain octane oil. I especially need to give a shout out to all the people working in the make up area- always very friendly and especially Imanni. She's knowledgeable, sincere and shows professionalism and problem solving skills. I like shopping here. read more

I hate the mandatory bag charge required by the online ordering system. I asked the staff to remove it and they claimed they did, but when I got my actual credit card bill, it had not been removed. read more

I had an appointment today at 7:10PM at this location, I get there and I see this sign posted. I was not notified that my appointment was canceled. Absolutely ridiculous read more

CVS Pharmacy - a sign that says thank you for your business - Drugstores Near Me - WALNUT CREEK, California

Completely incompetent pharmacy. No one knows what they are doing. I pre-scheduled a flu shot on line earlier today. I checked in and I was told they would page me when the pharmacist was ready. After 15 minutes of waiting past my appointment time I went up to the check-in area to see what was going on. They were taking walk-ins and lining them up for pharmacist who was still filling prescriptions. I waited another 15 minutes (now last on line) and finally just left-I think I would have had to wait all night. What a joke, go anywhere but this CVS! read more

The pharmacy service is the worst, my doctor send the prescription on Friday, so I decide to give the guys one day to fill it, but when I stop on Saturday afternoon the guy at the pharmacy counter (I guy by the way should work at a Gas station not a pharmacy just because he don't have any manner) told me that it wasn't ready that I need to come back later, so I leave and decide to give them one more day, right now (Sunday) I stop by and when I try to pay with an Rx Coupon the Gas tender told me that I need to wait half and hour so his supervisor authorize the coupon.... What a waist of time... So choose another pharmacy and don't waste your time here read more

CVS Pharmacy - Estay away from this guy - Drugstores Near Me - WALNUT CREEK, California

A lady never tells her age, but a Yelp review just might! Remember when CVS was Long's? I loved Long's. And this particular CVS location leaves me longing no longer! (I am so, so, so sorry... You know I couldn't help myself. I just couldn't!) I mostly come here for the pharmacy. Now make no mistake, the pharmacy stays boomin'. Make use of the fact that they're open 24 hours and come in at 2 in the morning! Grab a cart, skate through the liquor aisle with reckless disregard and just have at it, you. (I prefer to come in the early morning but I really need to live a little anyway.) read more

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Staff is friendly and management is nice. This is one of the better CVS locations. I Tip: If you use the photo dept for 35mm you should take your own pen to fill out the envelope and then they send it off to it processed. It takes about 2-3 weeks. Roll of 24 is about $11. read more

Waited 15minutes in line just to be told they ran out of rubbing alcohol. They need more staff service was garbage. Could've saved an hour of my life if there was customer support in there instead of me searching for an item that doesn't exist with 0 staff around to help but the registers. read more

CVS Pharmacy - the front of a car at night - Drugstores Near Me - WALNUT CREEK, California

My fiancé and I live 2 min away from the pharmacy. Occasionally he gets his meds there. Tonight he was upset I didn't go to the store with him. (I was in my car taking care of my patients call backs)Apparently he told me the pharmacist tech & pharmacist took their time "talking " without giving them the proper advice for his medication. *Thank goodness I'm in the medical Field and I already know what he needs to take lol * All I can say, they aren't professional and if you're significant other is attractive they'll take their time to shoot their shot. I'm not mad, I'm flattered lol. Their staff is unprofessional and if it's convenient to get medication go for it. If you're significant other is attractive, my advice - go with them, maybe it will get the prescription pick up faster. . I don'y blame them, if I was single and I saw an attractive man, I'd shoot my shot. read more

Minute Clinic is soil in a candy wrapper. Their so called "nurse" is showing attitude to customers and not really interested in doing his job but killing time reading emails. US Health System and particularly CVS, is a huge disappointment for our nation as a whole :/ read more

Hands-down the worst pharmacy I've ever been to. The pharmacy employees are extremely unprofessional, rude, unhelpful and unsympathetic. Not to mention (in my experience) they don't actually check for prescription arrival dates and give you the stock answer "it will arrive at 3:00 today." After my 3rd day in a row of not receiving important medication the pharmacist told me to contact my doctor to have it prescribed to another CVS that might have it (and refused to check alt locations or help). Important to note it is 6PM on Friday so F* me right? I will update this post with the employee names as I am going to head back and grab them before heading to the ER due to the utter and complete incompetence of this place. read more

If you care about family and treating employees with respect... I suggest you do NOT shop at this cvs in this particular location. The management is the horrid and they treat employees like crap. 20 plus years of over time and working holidays apparently doesn't mean anything to this store. They let go of one of my family members who was a manager here for YEARS. Cvs you do not care about employees or family's affected. I hope you start making a change. I will be protesting your store on the regular! # a big middle finger to you and your crap service read more