After getting disconnected multiple times, I called back and asked to speak with the Pharmacy Manager. I was told the Pharmacy Manager wasn't available, so I asked to speak with any manager. The manager told me he thinks the Pharmacy Manager's name was "Lau" (he spelled it) and that the pharmacist answering the phones might be "Shemma." I told him that I had already been disconnected multiple times and was just trying to get my prescription. The manager wasn't rude, but it didn't really feel like I was talking to someone who was concerned about fixing the issue. I expected a little more urgency since why are the pharmacy staff acting like they answering calls and disconnecting them on "accident". Instead, the only solution offered was to transfer me back to the pharmacy and let them know I was waiting on the phone. When someone answered, I asked if her name was Shemma. She immediately responded, "Nope," and transferred me. I was connected to Shemma. I realized she wasn't the same person that had disconnected my earlier calls because her voice sounded different from the employee who had answered before. Since Shemma stayed on the line, I decided to ask about my medication and a possible prescription transfer between Walgreens locations. I explained that my regular Walgreens told me that if this location had the medication in stock, they could request the prescription transfer. Shemma told me, "No, I can't do that. Call that Walgreens to transfer it." This completely conflicted with what I had already been told, and I felt like I was being talked over. My biggest concern is still the employee who initially answered the phone. After one of the disconnections, I called back and asked for her name first because I wanted to know who was disconnecting the calls. I figured if the call got disconnected again, at least I would know who I had spoken with. When I asked for her name, she responded, "Sure," and the call was disconnected. This is another reason I strongly recommend asking for the employee's name at the beginning of the call. I feel like people are less tough when they know you know who they are. If you need to follow up, file a complaint, or reference a specific interaction, having the employee's name can make that process a lot easier. With that being said, I don't need my prescription to be filled here anymore. Goodluck to ya if you have to call this pharmacy. read more

I was out taking care of Business!! I got a Junk Food Craving!!! So I rolled to this Walgreens!!! I rolled in and found this place has a Huge Candy Section!!! I stocked up and grabbed a few bottles of Coke also!!! They only had one Cashier and she seemed stressed out!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand strong!!! Number 34 of the top 50 most Prolific Yelp Elites of 2025!!! read more

First nice the pharmacy was open on Christmas. Unfortunately that's the only good thing. There was long lines of people waiting to pick up prescriptions and not enough staff to handle the mob. I'm sure they knew they would be the only pharmacy open. They had run out of tamiflu but didn't bother to put up a sign so people would know. I was texted at 1145 that they received my prescription and did I want it filled which i immediately responded YES. When I arrived at 3:30 to get it they lied and told me they just received it. Everything was just a mess their when they could have heavily staffed it and would have gotten new customers Poorly run store read more

Walgreens - Drugstores Near Me - Walnut Creek, California

The pharmacy is the worse ever, there is always a wait and they use one person to work the drive thru and the front counter while the other people stand behind the counter and do nothing. read more

So I'm on the phone with Medical RX and they said that this Walgreens would not issue the payment back to them so you guys kept the medication AND kept the payment from my insurance! Wouldn't that be considered FRAUD since you have the medication and I left it with you? Then you lied to medical and said I took it?? Really unethical practice you have there! So I had to wait how many weeks to get my the medication because you lied to them and did not want to issue the payment back to the insurance read more

Most of the comments sound so out of touch and it doesn't make sense unless we presume that they have no world experience. Like for instance, if you know that they are busy, you know that it's a holiday, or you know that it's the only Pharmacy in town, how are your whining and bitching justified? The circumstances should set the expectations even lower. Anyway, I have gotten my prescriptions filled at this location and the one on Oak Grove/Ygnacio. They both offer drive-through and they are both timely. You have to have a normal tolerance level and patience and not someone who feels entitled to be prioritized over others. read more

Went to hell. Never reply on them when your life depends on it. Urgent prescription dropped then doctor resend then they closed early and next day not saner f the phone for two hours then answered said one hour which was a lie now don't answer the phone again. Nightmare. read more

This is the worst Walgreens by far. First they said it didn't have prescription. Then they looked further and found prescription. Then the young lady at the window drive-thru from one of the prescriptions well what do you want 100 mg or 300 mg. I said what did the doctor prescribe. Answer was I don't know. So I picked my own amount. Took about an hour and 45 minutes. Really really bad. read more

Horrible service. Always a hassle to just get my medication prescribed by my doctor. They never have it ready on time and mostly out of stock. And I have to call it in and wait 30 minutes on the phone just to get the pharmacist put in my prescription order. I suggest you find another Walgreens location. read more

Pharmacy employees appear to be incapable of operating their own systems or receiving prescriptions

Often out of things they let you order online. This causes delays with not being able to find products. Skeleton staff, meaning there are usually only one or two people working in the front. Better inventory control, and maybe have another staff member to help out. The ones working do a good job but they need help. read more

Avoid this Walgreens pharmacy at all costs. The place feels like a parody of a pharmacy where the staff is intentionally indifferent and bad at their jobs. It's also just dirty and poorly managed. Literally go anywhere else. read more

This pharmacy is so impacted and we tried once to give them a try after Rite Aid closed (they were fast and productive) but we've literally waited hours to get a Rx for our sick son. Just too many damn people trying to fill too many damn meds. Idk management issues? Either way never ever ever filling anything here again. read more

Worst pharmacy, always long lines, management doesn't seem to notice or address this issue.

The pharmacy staff processed and administered my walk-in appointment for the yellow fever vaccine with ease, professionalism and courtesy.

This is the worst Walgreen's I've ever encountered. My prescription was sent and they did nothing until I called to ask about it (after waiting on hold for 23 minutes). They then stated that they don't have the medication and it's too late to order it before Monday, four days later. Had they processed it when they received it, it would have been early enough to order it for tomorrow. When I asked why they didn't do that, the answer was "because you didn't call to ask about it until now." What is the point of having prescriptions sent to the pharmacy if they don't do anything until you call and ask about it? If customer service is anywhere on their "goals" list, they are failing miserably. Go to the one on Ygnacio Valley. They are kind and very helpful. Not so much on North Main. read more

The only reason to come to this Walgreens pharmacy is the 24 hour convenience. Other that than that i would pick a different location. This pharmacy is often understaffed so the lines are really long. The thing that is really a problem is that several times a doctor sends over the prescription but they don't start filling it until I call in. If it's urgently needed I always have to monitor and call in to make sure they are working on it. Another issue is that this location is often out of supplies for common medication such as amoxicillin. They say it's a different dosage and they are out, for example if it's 10mg of something they say it's not in stock, but the doctor say they can just give 2x 5mg of the same medicine - but the pharmacy will not do that. read more

Pharmacy is unorganized and improperly ran. Line queue is nonexistent and the overall appearance is concerning.

It's a 24 hour store, but I am here at 5:00AM and it's closed. There is a hand written sign on the door and it's def locked read more

Walgreens - The hand written sign on the door - Drugstores Near Me - Walnut Creek, California

Worst Walgreens Pharmacy by far. Every order I have had placed is delayed by upwards of 2-3weeks as they are constantly out of stock. This is the 2nd time now I have had an order been delayed for over 2 weeks. Avoid this Walgreens at all costs. read more

If you want to know how they are, call them! Get ready to wait 30-40 minutes only for them to hang up on you. Gt love big corporations!

Worst pharmacy service they never answer the phone that's why I switch to home delivery, service is so slow they need to hire more people

Pharmacy service can be lacking after reading the many reviews I understand everyone's frustration. I miss rite aid there pharmacy was never a long wait the pharmacist were all extremely friendly and patient. I haven't had super bad experiences here like some but I haven't ever had an amazing or general positive experience either. The other pharmacy I go to in the Castro is a little better. read more

Is the worst pharmacy if there could be a pharmacy worse than this automatic refill no such thing in Walgreens. They get mad at you because they didn't fill it and you're mad they get rude and all they could say we're doing the best we can. I've heard this for three months already. You go in there one person filling the prescriptions in the morning when there should be four the other thing is we don't get our shipment until tomorrow so you're gonna have to wait tomorrow comes all your pills didn't come in so you ask what happened well the person ordered them, which is not the pharmacist. I was told it's the corporations. I just don't buy that didn't have that problem with Rite Aid? I don't know what happened with that business willing to work with the pharmacy, but they don't want to work with me. Yes, I know Walgreens got a lot of extra customers knowing that they're gonna be closing they should've started looking putting out resumes for pharmacist you go to CVS there's four people working at the counter to pick up your prescriptions. You look in the back there's 3 to 4 people filling pills by Walgreens the best they can do is not enough. well today with the rudest guy I ever seen now. I know why they got plastic in front of it. Phone to order in three days. Basically there's no record of me calling he says step aside no can you please step to the side now I know why there's plastic in front of it one more thing tried to call there. I only live a little ways away, so I called them on my phone cell phone got in the truck and it says I have three people in front of me so I drive down there walk in nobody answering in the phone, so how can there be three people in front of me when they're not even answering in their phone one time I called on hold for 35 minutes still nobody answered. I guess people use the place due to only place to get your pills and they treat you like garbage. read more

Urgent care called prescriptions. I went to the store and was told 30 minutes. Came back in half hour and when he saw me he started to fill them. The guy at the counter was so rude after being in line another 30 minutes that he said I should find another pharmacy. Done all prescriptions transferred! read more

Waiting in line patient & everyone picking up & getting a booster waits in the same line. Some dude walks up saying I don't want to wait and this tech helps him first. read more

Walgreens - Unprofessional pharmacy worker - Drugstores Near Me - Walnut Creek, California

I have had ongoing issues since transferring my prescriptions to this pharmacy. Wrong information, blaming my insurance company for their ineptitude. Wrong - outright incorrect - information about my prescriptions form an actual pharmacist. Unable to speak to an actual pharmacist. Stay away. read more

This Walgreens is a total flop. When they had covid shots, they were testing at the same time, as the LINE forthe down gfoo7 i kept getting longer... then more testing in line. That is so WRONG!!!! I have to keep calling for my medicines. They text me that it's ready, but it's not. This is very frustrating. read more

This pharmacy does not take calls. It's open 24 hours but some of us can't get there because we need our medication to breathe. I have called all week and the staff hangs up on my calls. Not the service I had hoped for. read more

I wish I could give this negetive stars. The worst pharmacy in the business. You'd be better off going without medication than waiting in line for this one read more

Had a large print sent to this store and showed up an hour after it was supposed to be "ready." I stand by the photo counter for about 5 minutes. No one comes. I go to the register and the ladys says "wait a minute." I realize she can't do anything but all I want is for her to call someone. I see people in aisles, I'm still unclear on why I'm just standing here like a moron. I finally go to one of the people in the aisle and she goes to help. She can't find my photo. I see her looking through the stack and I can tell none of those are mine. I tell her that but she keeps looking at every one. I see the back of a photo my size on the floor by the machine. She finally goes over to that and sure enough, it's mine. Just sitting there on the floor. She has to cut it some (and of course it's a terrible cut I have to fix when I get it). This kind of "service" is just not acceptable. And I shouldn't be standing by the photo counter for ten minutes when there are employees all over the place. Then even worse, is the guy asking for donations just outside the front door. There's no way around this guy. You know how many people coming out of the Walgreens want to be accosted about donating money to this guy? Zero. Not a single person wants this and every person is doing what I'm doing; dreading having to go by this guy. But it's perfectly okay with Walgreens. And make no mistake. They can make it so this guy is not right there by the door. But they don't care. Last time I go here. And here's the thing - they'll read this at this store and couldn't care less. read more

Pharmacy is horrible! They won't answer there phone and my son's medication gets flagged every month that I need to call for further information. Last night I held for 2hrs and 25mins just for them to pick up and immediately hang up the phone. This happened to me every single month! It's an hour round trip for me to drive there and I'd like to have his meds ready each time. Zero stars! read more

Worst place to come if you want to come to the drive-through don't you might as well just park go in shop and then get your prescription. Lady on the window said just 1 min. Then says it in Spanish like lady I understood when you said it in English. Been waiting for my medication for the past 45 min. Long line still behind me people really upset over how this establishment does not know how to handle a drive-through read more

0 stars. Attempted to call pharmacy for 40 minutes before 9 multiple times with no answer. No answer until 9:20pm. An hour of trying to speak to someone and finally got through. I was trying to get an emergency inhaler filled for first thing in the morning but pharmacy is not available during open hours. When I finally spoke to "Michael" he had a horrible attitude and had absolutely no solutions to help me in my situation. He refused to leave any note for the pharmacy or opening manager to give me a call first thing in the morning or to express my prescription order. Michael had an extremely condescending attitude, raised his voice at me numerous times, and even hung up the phone on me. I am extremely disappointed in his capabilities to help any customer even on a basic level, let alone a shift lead level. I am also extremely disappointed in the fact that I had to call for an hour straight to attempt to speak to anyone, yet I was refused to be helped with my medication emergency. All I wanted was for him to pass a message along to the opening manager or pharmacy in any possible way he could to let them know this is an emergency that I need this inhaler considering I have been attempting to get ahold of the pharmacy for 40 minutes during their "open" business hours. read more

This Walgreens really is what the average review touts, two stars. They were totally out of stock on a number of items I'd usually see at any other CVS/Walgreens. Not a single pan of Loreal eyeshadow and no tea tree oil brand. The service was friendly, but their overall selection left a lot to be desired. I didn't realize there was a CVS that's closer to downtown Walnut Creek, so I doubt I'll make the trek back here. read more

If I could give this drive through pharmacy a -100 I would. Worst service ever and none of the people working there care.

Wow, the person I talked to over the phone about my RX was a bit impatient and not personable. She is not a good representative for your business. I have never had to leave a poor review to a Pharmacy before. read more

I came in to do a quick stop for my Shopkick app to earn some points by scanning items and was a bit worried when I noticed that the items I needed to scan (vitamins) were locked behind glass. I felt so bad asking for help, but I pressed the button and within seconds a lovely woman named Annalisa showed up and pulled every item I needed. She was so friendly, helpful, and honestly provided the best customer service experience I've had in quite some time - purely just by being friendly and kind. I didn't end up purchasing anything today, but I will definitely be back in the future to do so - and it's all thanks to the wonderful experience I had today. I just had to do something to show my appreciation because she 100% deserves some recognition :) Thank you, Annalisa! read more

Walgreens - Storefront - Drugstores Near Me - Walnut Creek, California

super slow, each person in line taking more than 15 minutes, just looking at them and think it's can't be real. seams they purposely making it impossible read more

Unbelievably bad service asking me to wait 45 min to have my prescription filled after them not having it completed despite notifications they were ready and then going back the next day as I didn't have time to wait and it still not being completed asking me to wait another 30 min. read more