I would have given 5 stars but you do have to wait! Not that... that shouldn't be expected. It's…read moreblood work and such. Which does take some time to draw. You don't want them to rush! LOL! You check yourself in. It's all pretty simple. There isn't always someone working the front desk. So, if you have questions... expect to wait. Otherwise it's a good experience. Unless you are afraid of needles. My phlebotomist was Arie and she was AWESOME!!! One poke and no pain! She got it on the first try! No bruise! Which isn't always the case! (Which is why I am glad I don't have Kaiser anymore!) I will definitely come back to this location again.

If you're reading this, YOU NEED AN APPOINTMENT…read more You may not get in if you don't have an appointment. I thankfully got here right at the opening and they graciously let me in. So thank you to the staff here. But if I had come in any later I doubt I would have gotten in. I had to fast for my blood testing and also this weird breath test thing I had to do. I didn't wake up and not drink even a drop of water or brush my teeth for nothing. So yes I am very thankful they let me in. Blood tests are fast. The breath test took some waiting of certain amounts of time pre and post drinking of a special drink you have to drink. Its was really easy and streamed lined and I was out very fast. I have to come back for further follow up testing and yes, I made an appointment.

Total amateurs!! The Asian lady could not find the right vein to draw blood. What a disgrace…read more Caused me lots of unnecessary pain. She claimed to have 14 years experience when I questioned her skills. Obviously false information. Stay away from this place, go to John Muir hospital instead.

The 2.7 Yelp Reviews surprised me. I had a 9:15 appointment today, and was called up on time. I…read morealways choose this Labcorp, even though I have one much closer to my home. This site has excellent parking, is clean, especially the bathrooms, and staff is always courteous. I usually make appointments, and have always been seen on time. The phlebotomists, are top notch, in my opinion. I'm a difficult one to take a blood draw from, due to my veins being hard to find, but walk away being very satisfied with the process. Today, Jenny did my blood draw. She introduced herself, made sure my vials were labeled correctly, and after explaining, I had "difficult veins", she listened to my concerns, reassured me, and put me at ease. Jenny checked both my arms carefully, to find a good vein, which she did. Blood draw was an easy process, and barely felt the needle. This is typical, whenever I have my blood work done here in Pleasant Hill. Overall, very satisfied with this Labcorp.

I was sent here from Muir Health from across the street. There were two lab orders. Upon…read morearriving I gave both lab orders to the receptionist at the front desk. I gave her my new and current insurance card. They pulled up my old health insurance plan in their computer which was gone for two months. I told them to process the claim under the new insurance plan because that one was the one that was the most current. The technician draws blood and there was a large hematoma at the injection site for several days afterwards. The size was over 3 inches. Then I get the results from the two lab orders. One was never performed because they dropped the vial of blood and it broke on the floor. The insurance company sent me an explanation of benefits for the claim submitted to them for my service here from 3/25/26. The claim was processed by this office using my old insurance which i clearly told them was no longer being used or paid for because my employer put me on a new plan with better benefits. I told them to process the claim using my new insurance. They did not listen and used the incorrect information from my old plan. The health plan should not be paying for a claim this way. This was my first and last time I go here for any blood work. If they send you here from across the street from the hospital or urgent care go somewhere else.

I debated about leaving this review as I understand that businesses, even those in the healthcare…read moreindustry, are struggling at the moment. I made an appointment online a week prior. The sign on the wall said this location was "appointment only". I waited for 30min. Okay fine, things happen, I get it. What truly frustrated me was this: the receptionist asked me to confirm my FULL name, address, birthdate and THE SPECIFIC TEST I was taking in front of everyone in the waiting room. Actually, she just read it ALOUD from the computer. This is extremely inappropriate: 1) violation of my privacy; 2) did you train your employees on HIPAA?; 3) where is my right to consent? Are there really no better ways to confirm a patient's identity and purpose of visit? I chose Quest for convenience and this location for proximity, however I will NOT revisit. Absolutely horrendous customer service, punctuality and professionalism.

Had an emergency just this week and choose to go to concord location as our last experience in WC…read morewas not favorable. Thankful we did because our experience was a lot more pleasant. My family member coming off the ambulance was immediately put into a room to be assessed. A nurse came right in to check on her. The doctor was there soon after to talk to us. Everyone from the security guards at the door to the ones checking us in were all kind and helpful. We will choose concord location from here on out if this level of care is what they give!

My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

I scheduled an appointment at my home for a blood draw for a metabolic panel to check my health. I…read morecalled Lay Lab via the phone and my call was answered quickly. The person who received my call was very pleasant and nice. I was able to schedule an appointment at my home for the blood draw the following morning. The person who I spoke with, Bernadeth, explained the blood draw procedure and told me she would be at my house at 8 AM the following day The following day I received a text from Bernadeth telling me that she was on her way. Bernadeth arrived at my house a little early and messaged me if it was OK to do the blood draw now. I told her it was fine. I opened the door and was met by Bernadeth who was dressed appropriately and in fresh scrubs. Bernadeth presented me with her business card and politely asked if she could come in. She entered my house and asked me if there was a place I felt comfortable for the blood draw. I directed her to my kitchen. Bernadeth was very professional, put on rubber gloves, laid out a sterile pad on my kitchen table, and explained the procedure to me. Bernadeth found a vein she liked and carefully cleansed the area where the needle was to enter my vein. Bernadeth's skill in placement of the needle was fantastic and I didn't even feel the poke nor any pain at all! After the draw, Bernadeth placed the needle in a sharps container, gathered all the equipment she had used for the blood draw, and put them into a plastic bag. Bernadeth explained the procedure for the results, thanked me, and left my house. I would like to pass on that the level of professionalism, communication, attention to detail, and sanitation and safety practices were greater than I expected. The in-home service was so convenient for me and the cost was extremely fair compared to if I had to travel to a clinic for a blood draw. Nevertheless, I highly recommend Lay Lab for any blood draw procedures you may need!

Bernadeth is an excellent phlebotomist and such a kind person! Not only did she accommodate me with…read morea last-minute appointment, but she arrived at my home right on time, fully prepared, and even wore booties to keep my floors clean. I had forgotten to freeze my ice packs for shipping and she helped me out with extras she had! She has such a positive personality and is incredibly skilled. She even gave my puppy some love too! If you're looking for a mobile phlebotomist and a 10/10 experience, Bernadeth's got you covered!

I had such a great experience Mobile Med!…read more Charity Manning, the owner, is a licensed phlebotomist and certified medical assistant who comes right to your home to do blood draws. This is an incredible service for anyone who is sick, homebound, or simply unable to get what they need done at a lab. In my case, the lab actually wouldn't do the bloodwork I needed to donate a kidney, so having someone come to me made the whole process possible. Charity was professional, very communicative, and incredibly gentle and kind during the draw. She made me feel at ease and took care of everything (she came to my house, drew my blood and even took my bloodwork to FedEx for dropoff) I plan on using her services in the future not only for myself, but also for my kids. Having someone trustworthy and skilled come to the house is such a relief! Highly recommended.

We used Mobile Med Services for a blood test for my mother. This service is super convenient, super…read morefast, and super friendly. We were able to schedule for a next day appointment and they made sure everything went as easy as possible. We saved hundreds on wheelchair transport and we highly recommend Mobile Med Service for anyone needing mobile service!

Today I went to get drug tested, and I have to say, it was a pleasure to see the cup full of smoke,…read morejust melting away. J/k. Great, Friendly staff, was there 5 to 10 minutes max. Outstanding customer service.

Do not trust these people. Came in took my test, was told that my sample did not meet the…read moretemperature range criteria. Brought the manager back and after a second attempt my sample passed. This place obviously is not staying up to standard with their testing materials. The manager knew there was a problem with quality control but allowed it to happen anyway. This location should lose its license. Take a few more minutes and drive to another location. Office staff was nice, especially when they knew they messed up

I've had amazing experiences here every time I've needed to come in. The staff is always friendly,…read morewelcoming, and very thorough. During my last visit for a TB test, through a different medical institution, I experienced a brief fainting spell due to anxiety. I let Wellness Mart know ahead of time, and the Concord team was incredibly understanding, supportive, and helpful throughout the process. Their compassion, professionalism, and accommodations made me feel comfortable and well cared for. I truly appreciate the excellent service and would highly recommend them to anyone needing their services!

Fast and effective! Left with a very positive experience and would definitely return.read more

This is mostly a "how to find it" post... Go through the main hospital entrance and stop at…read moresecurity. From there, continue in your original direction, around the information desk, past the gift shop, through the lobby and then the lab will be on the left. My experience was positive. Booked online, used the QR code from the confirmation email to easily check in at the kiosk and was called back 3 minutes early. My tech was great, sadly I forget names. I was in and out, in a few minutes.

I think the front desk lady was on something because my wife was trying to explain what was going…read moreon with our insurance and the lady was being rude and just repeating what my wife was saying like she was dumb. There wasn't much we could do except smile and act like we were in the wrong .

Kenny (my beloved pooch) broke my prescription sunglasses on 03/31/26. My vision has been declining…read morewhich is a sign my eye glass prescription may be up as well. This prompted me more urgently to see if my prescription was up. I checked the Kaiser app to see if the prescription was up and BINGO! It was . Makes sense I was having vision challenges. Anywho, I'm from Fresno and the earliest I can be be seen was end of June 2026. I definitely can't be waiting that long unfortunately as I need new glasses and prescription. Luckily we were headed to the Bay Area for Easter and Martinez had 1 appointment open for 4/2 at 3pm. I booked it immediately as it's not too far from the dudes grandmas house. We ran into some car trouble and gps said we won't be there until 3:45 pm. I called Kaiser and they recommended I reschedule. I am not taking no for an answer and I saw on their site they take walk ins. I let the advice line know. I think we can make it. We made it at 3:50pm. It took me a little to find the location but I found it. 4pm. I registered online and checked in with staff to let them know. YES I am about an hour late. Took accountability 100% . They asked Dr. Angela Wong if she will take me. The staff member said she is with a patient but will ask. A few minutes later they call me. They said Dr. Angela Wong is ready for me. I cry. Before I can walk back Dr. Wong greets me so warm and excited to see me. I can feel my body relax as she reassures me she will take me in. Dr. Angela Wong is an amazing soul. She is so warm, funny, exciting and just refreshing. I have had bad optometrist experiences growing up but she has healed my trauma from just by her being her. So understanding and very supportive! Do not give her up Kaiser at all. She is a GEM to the optometry world . We had a blast together in the appointment and made it go by so fast. She gave me words of encouragement as I let her know I'm getting married. It was like talking to a bestie! Seriously recommend her. She was surprised I came from Fresno but lack of availability had me come up North. I left with a new prescription and ordering my glasses this week! Thank you Dr. Wong . Systemic stress is real! And barriers too but she closed the gap. Highly recommend her!

The radiology department at Kaiser Martinez is outstanding! Sherry in reception, techs Romena &…read moreSarah, and Dr. Cheng were wonderful. All the staff I interacted with were very kind. The location and set up of the office is comfortable and calming. I appreciated the thoughtfulness in the waiting area choices offered. Sarah was incredibly thorough and professional. Romena was so kind, and explained things well/in detail. The staff made me feel at ease. I highly recommend this department should their services be needed.