If I could do zero stars I would. I called because I was seen here before for my workers comp…read moreaccident Last month I was seen here. Today I had went to John Muir urgent care because my neck and back have been bothering me, and they told me I have to come here. I called to make an appointment because I'm having pain and Carolyn told me I cannot be seen because the workers comp person left it's 5:50 when I called to come into urgent care. Told me to go to the emergency room! So now I have to wait hours to be seen when I have already been seen at STATMED for this injury Sitting in the ER and the nurses here said LEGALLY you're not supposed to tell me you can not see me and refuse me getting treatment! I've already been to you before so why did you need the workers comp people there when you have my information from last month and you have us fill out the paperwork anyways! Lucky I called and did not drive there

Unfortunately their business model calls for this location to stop accepting patients a full 30…read moreminutes before closing. Very odd and inconvenient. It would be beneficial to injured and ill patients to know when and where they can be seen, guesswork should not be required. At bare minimum, they should at least provide an alternative recommendation for care if they choose to stop accepting patients a half hour before closing. This is urgent care, not a specialty clinic.

Yes they were quick and courteous. If you need to get tested this is the place to go.read more

I dropped my daughter off and was treated so rudely by front desk staff. Then they call Capri…read more She said she was the owner what horrible service I received I had to leave and go somewhere else. Sue was sick and they wouldn't help us behave she couldn't find her ID. do not go here

This is my 2nd time coming here for a last-minute physical for school and both times I have been…read morehelped by nurse Brooke, who's hospitality I really appreciate and would like to highlight in this review. Brooke is very knowledgeable, attentive, and has a way of dissolving your nerves! Today, an embarrassing moment happened while she attempted to draw my blood. I began to feel very unwell and Brooke was very accommodating to me and my needs at the time. She casually took out the trash and carried on with her job as if nothing happened, which, oddly, made me feel even more comfortable. I really appreciated that. I've done many blood draws on an empty stomach but today a valuable lesson was learned.

I've had amazing experiences here every time I've needed to come in. The staff is always friendly,…read morewelcoming, and very thorough. During my last visit for a TB test, through a different medical institution, I experienced a brief fainting spell due to anxiety. I let Wellness Mart know ahead of time, and the Concord team was incredibly understanding, supportive, and helpful throughout the process. Their compassion, professionalism, and accommodations made me feel comfortable and well cared for. I truly appreciate the excellent service and would highly recommend them to anyone needing their services!

Nobody wants to be here. Recently my husband had a pretty…read moregood fall on his dirt bike. He was fine but had some injuries I wanted checked out for my own peace of mind. Scheduling was easy with my app. Parking is easy. You must sign a waiver before seeing the Dr. that AI will be listening and involved. -- this is the world we are living in, CRAZY! In the end I got my peace of mind.

I had the worst medical appointment ever with Dr Patel. He was rude and condescending, barely…read morelistening to my problem, and wouldn't even look at my chart (even when I asked). He has other complaints online, so I know it's not just me. Typical "doc in a box", and lots of attitude (while I was in pain). However, I was very happy with getting a quick appointment and test results, but because of this doctor, I will never return to Concord Urgent Care.

Had my MRI done at this place. Very friendly staff. Parking was a breeze and they validated. They…read morehad a locker where you can put your belongings. I didn't know that the MRI machine was that noisy but they give you an earplugs. Instructions from the staff were easy to follow. My overall experience was very positive.

This place is very hidden, it's in the middle of downtown Concord so a lot of stop lights. They do…read moreoffer parking but I'm not sure if you have to pay. I parked on the street because I wasn't sure about parking. Once I got there it seems like a business only building but once you look around and look at the virtual information screen you can find where you are looking for. I arrived at my appointment on time and was instructed to drink water one hour before the appointment. I did that of course and they did take a bit long and holding in my pee for that long caused my stomach to hurt. I was so close to just going to pee but luckily they called me in. The ultrasound technician was really nice and walked through everything. Once we were done I asked about my results and she said she's not allowed to discuss that which is understandable. My overall experience was great, I just didn't like holding in my pee for that long but that just my preference.

I'm surprised I haven't written a review already, as I, and my family, have been seeing Dr Gao for…read moremore than 10 years. The office is not fancy or modern, but has plenty of parking, the atmosphere is very informal, and the staff is friendly and responsive. I always feel relaxed talking to both Dr Gao and the staff. Lisa and the rest of the staff almost feel like old friends, who I can talk to and not feel I have to be formal and serious. Dr Gao is very patient and receptive, listens to my concerns and doesn't push drugs or treatments, but rather suggests what she thinks is best, and listens to any objections or questions I have. She tries to minimize drugs in favor of lifestyle choices, but doesn't hesitate to refer me to specialists if I need one, or prescribe drugs when needed. I never feel rushed or ignored when I am there.

Called same day for an appointment and was accommodated within 15 minutes. The ladies who helped me…read morewith the test were very kind despite my reflexes but overall very calming during my appointment and reassuring me. They are absolutely amazing and the type of care they provide are unmatched. Thank you for a great experience 10/10 would recommend

If you are scheduled for a procedure at Premiere Surgery Center, I highly recommend reading this…read morereview. I was scheduled for an outpatient procedure at Premiere Surgery Center in Concord, CA. Although I have undergone several similar procedures with the same doctor, this was my first visit to PSC. I checked Yelp reviews before my procedure and became concerned by what I was reading, particularly the more recent reviews, ranging from about 26 days to a year old. There was enough consistency in the complaints that I felt I needed to address my concerns. I called PSC and asked to speak with an administrator. I was told the administrator was out and there was no one available. I then asked to speak with a charge nurse or floor supervisor. This was around 10:00 a.m. I was told a nurse would call me. By 2:00 p.m., I had not received a call, so I called again and was assured I would receive a call before the end of the day. By 4:45 p.m., I still had not received a call, so I called again. There was some confusion, but I was eventually connected with a nurse. I explained my concerns. She was already aware of the negative Yelp reviews and was extremely professional, personable and reassuring. She shared her history with PSC and my doctor and took the time to address every concern I had -- and then some. That conversation completely changed my anxiety level. She was confident and knowledgeable, and I felt much more comfortable going into my procedure. She also told me the procedure room would be very cold and suggested appropriate clothing. I asked whether completing the patient forms online would save time. She confirmed the forms were current and that completing them in advance would reduce my waiting time. The morning of my procedure, I arrived with my paperwork completed. PSC asks that your driver wait outside, but if you need someone with you for support, they do not object. Upon entering, I was greeted and my initial information was taken. I was directed to the registration/waiting area, which had quite a few people waiting but was comfortable. The reception staff were personable, organized and clear. Because I had completed my forms, this part went quickly, and I was called to the back within about 10 minutes. As I walked into the pre-op area, I immediately noticed that it was clean, organized and comfortable. There were large, puffy, cushioned chairs covered with clean sheets, with individual areas separated by curtains. The chairs were comfortable and much more inviting than I expected. The pre-op area was not large, but it was arranged efficiently. Even as more patients arrived, it never felt chaotic or overwhelming. Privacy was consistently respected, and the bathroom was extremely clean. My nurse, Myra, was very pleasant. She explained the procedure and started my IV quickly and easily, which I particularly appreciated because I am not a fan of IVs! She also respected my request regarding IV placement, which had been documented during my previous telephone conversation. I felt that someone had actually listened to me. About 12 minutes later, RN Chantel took me to the procedure room, only about five minutes past my scheduled time. She was extremely personable, confident and reassuring. As I walked through the facility, I paid attention to my surroundings because of the concerns I had developed from the reviews. What I saw was clean, orderly and well maintained. Yes, some spaces were small and some furniture was aged, but nothing was unacceptable. I saw no reason to be concerned about the size of the rooms. The procedure room was clean and organized, with equipment and supplies arranged in an orderly manner. I felt confident that I was in a professional medical facility. By this point, I was completely at ease. Once I saw my doctor, Dr. Hou, everything remained calm and went smoothly. Afterward, I was taken by wheelchair to recovery, monitored, given water and crackers, and checked several times before being wheeled out to my waiting ride. A special thank you to Myra, Chantel, Aeyzah, Hanna, Christine and, of course, Dr. Hou. I also want to recognize the registration staff, whose names I unfortunately did not get. My experience at Premiere Surgery Center was extremely positive, and I felt secure in the environment. I am not discounting the experiences described in other Yelp reviews. Everyone's experience is personal, and I can only speak to mine. However, I did not see or experience the issues described in the negative reviews I had read. In fact, my experience was quite the opposite. Based on my experience, it is clear PSC takes pride in the service they provide. Everyone I encountered was professional, personable, respectful and attentive. Most importantly, Thank you, Dr. Hou and the entire PSC family, for taking such good care of me.

Another Reviewer compared the waiting room to the DMV and that is accurate: it's crowded, people…read moretalking loudly, one woman was using the speakerphone option on her cellphone (so everyone got to listen in on this persons inane conversation for about five minutes), then she started up conversations with the poor people around her about the stupidest topics which were seemingly picked at random in her hamster-wheel of a mind. At one point, I was (thiiiiis close) to asking her to pleeeeeeaaaase shut the heck up but I was saved by the bell when my name was called. Behind the door in the receiving/prep room it looks and sounds like a Detroit assembly line. Nurses/techs are quickly moving hither, thither and yon at blinding speed, loudly speaking to patients and each another and lowering gurneys, with patients onboard for the ride, with audible "thunks". (They even return sedated patients back into the prep room after their procedure right there in front of God and everybody! I wouldn't have believed it if I hadn't seen it with my own two eyes.) Yes, the prep room has privacy curtains but they're not fully closed so neither your privacy nor dignity are their concern. *Truly, there is nothing even remotely comforting or calming whatsoever about being in the prep room, where efficiency at all costs presumably reigns supreme.* To whit, I saw the physician that would perform my procedure greet a patient, then see them taken to the surgical suite, perform the procedure, return and greet another patient from whom he was removing cancerous polyps in his colon (I know this because as I mentioned before, everyone can hear everything in the prep room), perform the procedure and return to the prep room for me--all within the span of 25-30 minutes! Like I said, efficiency reigns supreme! In the surgical suite I was briefly acknowledged by the doctor performing my endoscopy and no one else. The anesthesiologist walked over, checked my IV line and I asked him if he was using propofol to which he literally grunted in the affirmative, then walked away while a surgical tech unceremoniously placed an oral bite block in my mouth (no explanation, just ruthless efficiency). The anesthesiologist returned, juiced me up with a fresh dose of "Milk of Amnesia" and down I went. I woke up in the prep room after obviously being wheeled back under sedation in front of the other patients-in-waiting, my "privacy" curtain hurriedly "closed" and I was told to get dressed. (For all intents and purposes she might as well have told me to hurry up and clear out.) The physician arrived at my bedside (gurneyside?) and provided me with the paperwork and photos of my procedure, asked if I had any questions, to which I had none because I was still a bit foggy, and promptly beat feet for the next patient. Efficiency at all costs. Seriously, it was a dystopian wonder to behold. I would not have been surprised in the slightest if the shady doctor from the Simpsons walked in and said, "Hiiii, everybody!" Yes, it's like that. One bright note: the nurse who ran my IV, Stephanie, did a superior job! Quick, virtually painless (really just felt like a tiny pinprick on the top of the skin), no bruising and only the smallest dot on my hand afterwards. Give her a raise--she's fantastic!