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Updated 3 months ago

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HOW DO YOU SCAN A PAPER MEDICARE CARD??

I REALLY wish I'd looked at the Yelp reviews before going to this Labcorp location on Treat Blvd. Mind you, I TRIED going to another Walnut Creek location of Labcorp, which was listed on their website as 500 Lennon Lane, but it was closed. Thanks, Labcorp, for not bothering to update your lousy website. Because of you, I dragged my handicapped body all over a campus on Lennon Lane. Anyway, the Labcorp branch on Treat is TOTALLY UNMARKED. Again, I dragged myself all around a hot parking lot trying to find SOME sign of a Labcorp, but there was NO SIGNAGE, not until you're actually standing in line at their desk. Annoying self sign-in computers that tell you to "scan," your insurance card. How do you scan a paper Medicare card? Then, when I went to the desk to tell the guy it wouldn't scan, I was told it would be an hour and a half wait! This is UNACCEPTABLE and I'll be going to a Quest Lab, where there's signs and enough employees. Thanks, Labcorp, for the LOUSY customer service.

Lafayette location closing Monday.
Lynn Marie A.

They could stop closing convenient locations and "automating" things that end up malfunctioning and creating MORE work for patients and staff. This is what happens when a company pays a lot of money for efficiency consultants, or hires a new operations leader, and these people need to prove their worth by screwing up everything that already works. All the locations within 20 minutes of my home were closed, even though they were always busy. I will be boycotting this provider, on the advice of my friends and medical service providers, and going to a competitor after being a loyal customer for 20 years.

Bruise on my arm after getting blood work here.  And it hurt!  Never again at this place.

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23 days ago

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4 months ago

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1 month ago

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2 months ago

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9 months ago

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2 months ago

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4 months ago

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11 months ago

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1 year ago

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1 year ago

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4 months ago

Always seem to be short handed . They try to do they best but be prepared to wait even though you made an appointment in advance.

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6 months ago

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4 months ago

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4 months ago

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4 months ago

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8 months ago

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5 months ago

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8 months ago

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11 months ago

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1 year ago

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11 months ago

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10 months ago

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2 years ago

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7 months ago

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7 months ago

Most horrible service. People are rude as can be - the wait is insane. God forbid you ask a question.

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1 year ago

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6 months ago

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1 year ago

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7 months ago

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8 months ago

Unfriendly admin staff and cold technicians on both of my visits this past week. Iwould avoid this place.

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1 year ago

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11 months ago

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1 year ago

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1 year ago

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1 year ago

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1 year ago

Worst service ever, I would give negative stars if possible, over 2 hours wait, 1 person working in back,

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1 year ago

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Ask the Community - Labcorp

Review Highlights - Labcorp

It's in the John Muir medical center, located inside the urgent care center.

Mentioned in 6 reviews

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Lay Lab - Visit our clinic for reliable and convenient blood draw services. We're happy to serve you!

Lay Lab

(5 reviews)

I scheduled an appointment at my home for a blood draw for a metabolic panel to check my health. I…read morecalled Lay Lab via the phone and my call was answered quickly. The person who received my call was very pleasant and nice. I was able to schedule an appointment at my home for the blood draw the following morning. The person who I spoke with, Bernadeth, explained the blood draw procedure and told me she would be at my house at 8 AM the following day The following day I received a text from Bernadeth telling me that she was on her way. Bernadeth arrived at my house a little early and messaged me if it was OK to do the blood draw now. I told her it was fine. I opened the door and was met by Bernadeth who was dressed appropriately and in fresh scrubs. Bernadeth presented me with her business card and politely asked if she could come in. She entered my house and asked me if there was a place I felt comfortable for the blood draw. I directed her to my kitchen. Bernadeth was very professional, put on rubber gloves, laid out a sterile pad on my kitchen table, and explained the procedure to me. Bernadeth found a vein she liked and carefully cleansed the area where the needle was to enter my vein. Bernadeth's skill in placement of the needle was fantastic and I didn't even feel the poke nor any pain at all! After the draw, Bernadeth placed the needle in a sharps container, gathered all the equipment she had used for the blood draw, and put them into a plastic bag. Bernadeth explained the procedure for the results, thanked me, and left my house. I would like to pass on that the level of professionalism, communication, attention to detail, and sanitation and safety practices were greater than I expected. The in-home service was so convenient for me and the cost was extremely fair compared to if I had to travel to a clinic for a blood draw. Nevertheless, I highly recommend Lay Lab for any blood draw procedures you may need!

My mother has challenging veins. Due to this, it can be difficult to get a good blood draw for…read moreher. Bernadeth is patient, kind and gentle. She has demonstrated the skill to not only complete the blood draw, but to do so without causing pain and panic to my mother. Additionally, she works with my schedule to ensure we get our labs done at a time that is convenient for my mother and I. Bernadeth is compassionate and is an excellent phlebotomist. She will always be trusted in my home and with my loved ones.

Labcorp - Main entrance with a check encounters.

Labcorp

(46 reviews)

This review is for Erika V. I have been going to Labcorp for many years, and she is truly the…read morereason my visits there have gone so well. Whenever she is the one helping me, the experience is always a positive one. Whether she is drawing my blood or handling my paperwork, she is consistently kind, patient, professional, and excellent at what she does. That means a lot to me, especially because I often have a lot of tests, which can feel overwhelming. She always handles everything with so much care and understanding, and it truly makes a difference. Also, for anyone concerned about wait times, having an appointment usually makes the process much smoother than walking in.

LABCORP * 1 star. PATRICE ***** 5 stars…read more I wish there were a separate page on which to give a review for a staff person. My two stars are just two of the five and more stars deserved by the hard working, patient staff members working this last Saturday, March 14 morning at this way understaffed location. They deserve five stars for their courage and courtesy. The gentleman at the front desk was, you could sense, way overworked, but holding up well despite all that, and maintaining his courteous, patient self. Thank you, sir! I want to ESPECIALLY commend PATRICE, my technician (I so hope I remembered her name correctly), for her professionalism and her caring interest in her patients. While drawing my blood, Patrice inquired about my amount of daily water intake, I think because my veins are small and difficult to see well. And she proceeded to discuss with me ways to get enough water each day. She was kind, cheerful and interested in me as her patient. This kind of caring is rare. Her draw was also painless. Now back to Labcorp issues. My husband and I have been using this lab for a long time, starting with its location within the hospital building. We have watched it fall off a cliff as the corporation has become way understaffed. Last year, with an appointment, I waited forty five minutes on a Saturday morning for my fasting labs. Yesterday I had a 9:30 a.m. appointment. I got there at 9:15, did my sign in from the car by their new texting sign in system, and got texted right away to come up to the desk inside . My heart rose! The lab lobby was just jammed with patients. My heart sank. But I got called for desk sign in immediately! My heart rose! I did about five more minutes of sign in at the desk, and then got called for my draws within only about five minutes (interestingly, along with several other patients.) My heart sang! I was hopeful! BUT THEN, I waited for a full half hour in the blood draw room. My heart and my hopes for a Labcorp revival plummeted! My husband had a 9:35 a.m. appointment, and waited in total, about 40 minutes to get tested. It would appear that Labcorp is trying to streamline patient processing time by putting in new, automated patient sign in methods, and perhaps changing their patient call in process (8 patients called in at once?) But without enough staff it's pretty useless, besides adding to our overly robotic life experience. There have been many signs of employee burnout over the past year or two at the desk, as well. I truly feel for anyone trying to work for Labcorp these days. One would think that somehow Labcorp could lower their profit goals just enough to provide the kind of quality service that people need. John Muir, WHERE ARE YOU in this matter that is affecting so many lives? We at least need other lab company options. Has Labcorp become a monopoly? We are genuinely puzzled. But again, PATRICE, YOU ARE AN ANGEL! YOU ARE THE ORIGINAL REASON FOR MY WANTING TO WRITE A REVIEW! I hope you can see it through to where Labcorp and John Muir get their act together and can once again provide good service and a really good work experience to worthy employees like you! Thank you for being there!

Covid Clinic - Appointment only Covid testing

Covid Clinic

(12 reviews)

This place deserves negative 5 stars. We paid $150 each for the expedited PCR with a 1-2 day…read moreturnaround. We took the test Thursday at 4 pm, guess when it came in? Just now, Tuesday morning, more than 2 days late. Due to this horrible incapable place I was denied boarding to go to my hard-earned vacation to celebrate my 40th birthday in Barbados. The day of my flight was spent with my boyfriend repeatedly calling customer service to see where our results were, only to be told that their systems were down. That's definitely what you want to hear from a place whose results your entire vacation depends on. *sarcasm* Fast forward to 9pm: we are sitting at the gate, praying results would come in, but they never did. During this time I chatted with COVID Clinic's customer service on FB messenger and had the pleasure of dealing with the world's most incapable social media manager, Holly. Holly failed to tell me 3 times how their refund policy worked. Later another agent responded and apologized and explained it to me. Holly should be fired or at the very least retrained. Of course results never came in, and we left the airport absolutely devastated. The next morning we got retested at a place called Worksite Labs and they got us the results in time to leave for our vacation 24 hours later than planned. I spent hundreds of dollars rebooking flights, non-refundable hotel reservations and car rentals, which required 4 hours of phone calls to Chase Ultimate Rewards Travel whom I had booked the vacation through. I will never get back that time nor money. I should sue COVID Clinic for damages, quite frankly. Another thing, we told them we needed a nasopharyngeal swap, not a mid-turbinate due to Barbados's entry restrictions and their website advertised they do nasopharyngeal. When we got there they insisted on mid-turbinate and told us it wouldn't say on the test result. Guess what, it does. That alone would have rendered the results useless already! Stay away from this horrible place and safe yourself the headache, heartache and money. They now have radio commercials and I am afraid more people will fall into this trap. I'll make sure to tell everyone I know to stay away from this scam of a place!!!

Update: It's now been over a week and I still have no results from my "one hour rapid" test…read moreI also have no refund despite them having made a promise to refund me immediately. I can't believe this business is allowed to operate. They should be shut down immediately. What they are doing is fraudulently stealing money from people who are worried about Covid. It's a scam and they're taking advantage of people!!! Shame!!

Labcorp - laboratorytesting - Updated May 2026

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