Great place to come in for minor emergencies. It's always been quick and helpful. Much better than John Muir which is always packed. read more

Absolutely unacceptable experience at StatMed Urgent Care in Lafayette. I had a 9:00 AM appointment and arrived on time--only to find the clinic completely closed. One receptionist was sitting outside on his phone, but the doors were locked and no staff was inside. A line of patients formed outside, all confused. They didn't let anyone in until 9:15, and then told me it would take another six minutes for their computers to boot up. I was the first person there, first to check in, confirmed by the receptionist the first apt, yet they took someone else before me not due to urgency of situation but because staff claimed the computer showed otherwise, which simply wasn't true. When I asked the manager, Dejanae, she said appointment times "don't matter" because it's a walk-in clinic--yet if you're late, they cancel your appointment amd will tell you no walk ins are available. Makes no sense. Management was rude, argumentative, and refused to tell me how to file a formal complaint with the clinic. The rest of the front desk staff was equally unprofessional--talking down to me, raising their voices, and offering no accountability. I also asked for a copy of my medical records and how to access them, and they didn't know how. I asked if I had to sign releases to send recording sto my doctors and they said "um no I don't think so", no one was clear. That's not just bad service, it's unacceptable and may be illegal in terms of California Healthcare laws and rights. It took over an hour for a simple and common urgent care issue that should have taken 5. The experience was chaotic, disrespectful, and completely unprofessional. Their behavior and service stinks. Avoid this clinic if you can. read more

STAT MED Urgent Care - 9 am appointment confirmed - Urgent Care Near Me - Lafayette, California

I still take 5-year-old Jenbert Jr 1 here, not her pediatrician's office, whenever she gets sick and I want a same day appointment. In this most recent experience with a fever, sniffles, and sneezing, she was tested for COVID-19, flu, RSV, strep, and rhinovirus, with results back in less than 30. The medical assistants (Conner & Grant) and Dr. Gottlieb have been great with her. I like how easy it is to book a same-day appointment here and am so grateful to the staff for how good they are with kids, for a place that doesn't cater specifically to kids. read more

A very bad experience at the urgent care. The front desk staff and nurse were fine but the doctor didn't want to spend any time listening to my symptoms, declared I have no congestion without even looking and just wanted to show me the door saying I pick up the medication from the pharmacy. Going to a different doctor as I don't want to take any medication from someone who didn't want to spend any time listening to me. read more

I would not recommend this urgen care. I have used it a few times and each time there is a problem. Today I left a message for them to call me back ASAP at 9 AM and now as of 3 PM i have heard nothing back, really BAD! I finally got a hold of John Muir urgent care and got help! read more

This urgent care is utterly useless. Avoid it at all cost. I went in last week and despite being told the doctor was wrapping up with another patient, waited for nearly an hour. In addition, I was told I needed a prescription and nearly a week later, the office has not provided my pharmacy with the correct information. I've had to call multiple times to manage this process even though it's not my job. This is utterly ridiculous. Don't come here, it's a massive waste of time. read more

This place is a disgrace to the entire practice of medicine and to any healthcare worker that *truly* cares about patients. Starting with the front desk: the woman does not have the basic decency to look up from her phone. She has an extremely disconnected attitude and gets paid to utter the words "scan" and "fill." Once scanned, the TEN pages of unnecessary information collected during times of crisis (note: this is *urgent care*) include asking for gender FOUR separate times (you know, in case you mislabel yourself the first three times) but who actually cares if anyone is bleeding to death and opted to come here in order to get seen *urgently*, attempting to avoid the prolonged wait times encountered at an ER. As for the doctor, I do not understand the need to display his pro-genocide sentiments on his medical coat. All patients are NOT guaranteed proper care and treatment. Go at your own risk. read more

I have to say this first. People from Lafayette, who live in Lafayette or from Lafayette, are some of the rudest people in the world. Hands down every time. Terrible drivers with terrible attitudes in the real world. Yeah, I said it. My daughter was sick for way too many days. She would be sick for 4 days. Seem good for two then it started all over again. Coughing, fever, runny nose, lethargy. A smaller episode of throwing up. All the fun stuff that comes with being a parent. Needless to say I was desperately looking for a Dr. Of course it was the weekend and I couldn't get into her regular pediatrician and the local urgent care near me was booked solid. So I did a little research and found STAT Med. They take my insurance and take walk ins. So we are walking in. I did call and they said to just come in. While waiting in the waiting room is when I got to see my stereotyping of Lafayette people being horrible happening right in front of me. I get it you're sick. I get it you're rich and entitled. It doesn't mean you get to treat everyone, I mean everyone you come in contact with like trash. I witnessed a man in line who was one of the most horrible human beings I've ever seen in public. There were two people behaving badly. I'm over the entitled attitudes. The PA was awesome. The nurses, awesome. I could tell the front office was just going through the motions but can you blame her for the absolute rudeness she has to be treated with. I found zero issues with the care we were provided. Turned out my daughter had the good old fashioned flu. The real deal tested and confirmed flu. She was legitimately sick. There is one thing that the care did not provide. They didn't call in her prescription. It wasn't a major prescription and by the next day after our visit she was on the upswing so I let it go. But yeah, that would have been good to have those meds. We are keeping Stat Med on the roster of Dr. offices to call in a pinch. read more

I have had a terrible experience. I went for a covid test that is required before I have surgery. They said they would call me with the results and would email them to me. They didn't. I called and waited on hold for over 10 minutes to find out I was negative. I thanks them and asked them to email my results. They didn't. Another day goes by and I called them this morning, they didn't answer the phone. Still no email. I will have to go there physically with my husband to make sure I get the needed physical copy of my results so I can have the requirement for my surgery next week. I would never use them for anything ever again! And I urge you not to do so as well. They are terrible!! read more

This place is awful. I made an appointment the night before. It took us over 2 hours before Dr. Gottlieb saw us and he saw my son for 30 seconds. He prescribed an antibiotic which didn't help at all. It said on the paper to call if symptoms didn't improve. I called and he didn't even call back but had a helper call to say to come back in. Had he actually taken the time to examine my son properly and prescribe the right medicine, he could have gotten better. And what is the point of making an appointment if you still have to wait over 2 hours to be seen? They are horribly inefficient and incompetent. read more

I visited Stat Med and Dr. Gottlieb yesterday due to chest pains I was having. Dr. Gottlieb was extremely patient with me and gave me a lot of useful information to consider. Dr. Gottlieb thereafter called me the next morning to check up on me. He has restored my faith in doctors. This shows that you can receive great care from urgent care centers. I am so grateful for the wonderful care. I will be returning again should I need urgent care services. read more

5 stars for Stat Med Urgent Care. I'm a father of two boys who love to get ill at inconvenient times and Stat Med has been a life-saver for our whole family. Dr. Gottlieb and his staff are always kind and helpful and it's so great having them available. read more

I came in today for an eye infection. Made an appointment for 11. I understand there may have been a short wait even with an appointment as is often the case in medical practices. It's 12:25 and I'm still sitting in the icebox of a waiting room. Not one person has acknowledged me since I got in the waiting room. This is beyond ridiculous!!! This is my second not great experience. Last time my friend rolled her ankle she called and they said they could see her. What they didn't share is that they don't have onsite X-ray so after waiting to be seen we then were referred to the concord office for another wait. I will be finding another alternative! read more

I am an ICU nurse and just went to this center Bc is close to my place. It is the worst service you can get! They waste your time and they even did not have a dr all day. They lied all day that the dr is busy and will call back till they admitted they did not have a dr at all. As a nurse it is the worst place you can go! read more

Went to Stat Med yesterday with a large splinter down the inside of my finger nail. I've tried before and these are DIFFICULT and painful to get out yourself. My visit was very efficient and effective. All done within about 30 minutes I'd say. I won't attach any photos :) Thanks read more

Update: I sent a letter by certified mail to Stat Med's Lafayette clinic outlining the situation, and Jessica called me shortly after. She was very professional and helpful: she apologized for what happened and said she would contact the collections agency and reverse everything. I followed up with the collections agency and found that this was done as Jessica promised. I wish I had never wasted time calling the Billing Dept at all--but as other reviews have noted, speaking to management at Lafayette clinic itself gets professional service and results. read more

The visit itself was ok but the follow up bad. Meds that were prescribed to my child never made it properly to CVS. CVS followed up with them and I left multiple messages with no response, until eventually my child felt better 3 days after, and we gave up on getting the meds. Find a different place read more

As a Registered Nurse, the last thing I want to do, on my day off, is go to the doctor. I found Dr. Gotlieb to be fantastic. After taking care of Covid patients I was feeling a bit blah, not myself. My 82 yo mom was visiting and I wanted to make sure that I didn't have the flu or Covid before she arrived. The tests didn't take too long, I waited outside (it was a bit chilly) but that isn't the companies fault. The doctor listened to my lungs, as in all the quadrants, which made me laugh and beg him to stop making me keep taking such deep breaths. He kept listening (: He decided that I had bronchitis which cleared up in a few days. For those who are saying that the wait is too long and to just go to the local ER, I am begging you not to. If it is a problem that urgent care can handle please just go to urgent care and wait patiently. Our Emergency Rooms are at capacity. read more

Plenty of space for free parking in the vicinity. Thanks wait room seems ok. Administrative staff are helpful. Registration-to-practitioner wait time was quite fast. The walls are thin, I could hear noises from inside at the wait room, but cannot make up clearly enough of the conversation exchanged. Could probably use some white noise machines/noise reduction foams installed. read more

Everyone here is extremely friendly and I have never been treated better by medical staff. Customer service is a 100 out of 100 and every person went out of their way to put a smile on my face when I was in a lot of physical pain. Thank you so much. You guys are awesome. read more

It's really unfortunate how downhill this place has gone. I've been coming here for 7 years, don't waste your time and money here. I was treated like garbage on a previous occasion when they found I had Covid at one point. And today after making an appointment was told it "wasn't" an appointment and that it was merely a suggestion on when I should be here. I drove an hour to get here, And the receptionist pretty much scoffed in my face. Avoid at all costs, you as a patient hold zero priority here. read more

I scheduled an appointment online for 10:45 with a check in time at 10:30. I came at my time with all my paperwork pre-filled out. Multiple people came in after us and were escorted in before we were. (People who were walk in's with no appointment) The reason for this poor treatment was because the staff got upset with me when I told them I did not want my daughter to have a COVID test. My whole family just recovered from COVID less than three weeks ago. Additionally, I even considered COVID and tested her for it this morning, prior to scheduling an appointment, and it was negative. I explained that she had a fever, a stomach ache without nausea, vomiting or diarrhea. I explained that there were two confirmed cases of Hand Foot Mouth disease at her preschool and my suspicions were HFMD. The staff were snickering and literally laughing at me and treated me incredibly rudely. The Dr. (Alan Gottlieb) came out to the waiting room and yelled at me, he told me "it is my policy that everyone gets COVID tested, if you don't like it, go find her some place else to be looked at" I replied back "why? Do you also make every potential patient strep test? Flu test?" And he yelled "because I don't want to get sick" My child's patient care should not have been politicized, as the mother I should have been heard and respected. FORCING a COVID test is illegal and unethical. I even explained that every COVID test that's being run is being paid by insurance. If everyone is being forced to test, this hurts all people because our insurance premiums will go up to cover these costs. I felt helpless and as a mother, it is my job to stand up for my kids, it is my job to be in control of their medical treatment and their medical decisions. This treatment was atrocious. I should not be unheard, I should not be forced to do a COVID test on my daughter in order to be seen by a physician. This is not in compliance with the medical oath "First do no harm" In addition to the poor treatment, and the two hours it took for us to get out. They never confirmed HFMD or anything for that matter. The only confirmation I did get was that my daughter was in fact negative for COVID. *As a side note, for those who are political, I would like to give you a piece of perspective. If you are aghast by the number of red states who have allowed the government to make medical decisions for pregnant women (even in the event of medical necessity) I would like you to draw a comparison here. My daughter would have been DENIED access to medical care unless she had a covid test done. Just let that sink in for awhile. I can't even believe I live in such a hypocritical area. I'm truly disgusted, and in tears by this situation. read more

Dr Lueker helped me so much helping me find two different diagnosis. I am forever grateful. Thank you

Needed a Covid test. Never had been to Stat-Med. They had a spot open so I took it. Arrived on time. No one outside. Went inside to be told to wait outside. After 5 minutes someone finally appeared with a WTF look on his face. Waited another 15 minutes for the him to get to me. Told me it would take 3-5 days for results!!!!!! Cost.... $260 What a rip BTW that same day, I went to another "doctors group", got tested immediately and negative results in 6 hours. read more

I had a rapid Covid-19 test done here. I only had to wait about 15 minutes for my test. I received a call with my results about 4 hours later. What really impressed me was I received a second call a couple hours later from the doctor to review my results & see if I had any questions. I've had a number of Covid tests from different sites. This is the first one that called me. I was very impressed & would not hesitate to return if I need further testing. read more

Editing my review as the director has personally reached out, profusely apologized and fixed the issue right away. I appreciate her professionalism. ******** My mother is travelling from out of country and had to come in to the Lafayette clinic the day after Christmas. The front desk person was a guy who told my husband he doesn't usually work there and was covering that day. He clearly looked confused and didn't know what he was doing as he entered my mom's $175 (in cash) payment under a different patient's chart and handed her the receipt with the wrong patient's name. When she was about to submit it to her international traveler's insurance for reimbursement, she noticed the wrong name in the receipt. I sent a message to StatMed, got confirmation in my email that the message was sent and would be responded within 48 yours. After 4 days, no response. I sent another message. No response again. My mom then gets an invoice charging her for the $175 she already paid. I personally went to the clinic with my mom again on Saturday 01/08 in the morning to try to resolve this issue. The attendant took the receipt (which I kept a copy of it) and the invoice, said that they "would hold onto that" and would "send the correct receipt" to my husband's or my email. We haven't received anything and yes, we check our spam boxes. I called the clinic on 01/12 at 09:45 am and the attendant told me the manager would reach out to me soon. Never did. Never got a call back from anybody. I sent a THIRD message to StatMed and got no response either! All we need is the CORRECT RECEIPT for a service that my mother has PAID for, but they incorrectly entered under a different patient's name. read more

WORST Urgent Care experience of my life. I went in to get quick treatment for a suspected infection. It's been more than 2 weeks and they have not given me my results. I've had to contact them multiple times and it's been stories and excuses at every turn. Had I not been calling to follow up, I simply would have never known anything. 1. They MISLABELLED my sample and put someone else's name on it. And then they didn't even bother sending that sample to the lab. When I called they told me that that's what happened. They assured me that now they have the correct name, they'd send it to the lab and I'd get my results in a day. THAT DIDN'T HAPPEN. 2. I had to call them AGAIN and they then told me that they never bothered submitting the form to the lab and so my sample was literally just sitting around not getting tested. They said they'd submit the form to the lab and I'd get results back in a day. That DIDN'T happen. Now it's been more than 2 weeks of not getting my results and being given the run around by this "care" facility. Don't waste your time or money. How can you trust a medical facility that is this negligent? You simply cannot. I would give zero stars if I could. These people do not care about patients and they are terrible at their jobs. Go elsewhere. read more

My 1 y/o daughter was playing and started crying inconsolably and wouldn't open here eye. We were concerned she had somehow scratched it. This was at about 5:15. As John Muir patients, we called and although all UC's were open until 8- no appointments. So, I remembered the big beautiful StatMed we see by the mall- Also no appointment. There was however appointments at 5:30 and 6:00 in Lafayette. We booked an appointment and hopped in the car. The StatMed in Lafayette was a nondescript medical office building, limited signage. The opposite of the opulent glass building in concord. We pulled up at 5:54. The MA at the front, registered me quickly, and moved my wife and daughter to an exam room in the back. She had been crying the whole time, literally vomited from crying so much. We hadn't been roomed not 2 minutes before the PA comes literally running in with the numbing agent for her eye. She applies that, then gets the rest of the necessary eye supplies. Less than 15 minutes, numbs, examines, prescribes antibiotic ointment and gets us out of there. An amazing experience. Because he it not been for this location, we would have received the exact same treatment in an Emergency Department, but probably over a couple hours. read more

I visited this urgent care due to an infection. I can say compared to other urgent cares this is probably one of the worst experiences I had. Despite having an appointment, I had to wait for 45 minutes in the exam room, with open windows and no working heater. It was freezing and despite letting the nurses know that it is freezing and I have been waiting 45 min, they showed no empathy, and responded that their heater is down. I don't know what would have happened if I had cold/flu/chills. Probably will never visit this office again. read more

I made a 12:15 appointment for an ear infection and completed all the paperwork online "to facilitate the check-in process". I received an email confirmation for the appointment. I arrived at 12:00, checked in and paid a $45 copay. The office was quiet. There were no people in front of me or in line behind me. I was brought to a room. At 12:45 after waiting for 45 minutes I went out and asked how much longer it would be. I was told another 1/2 hour or more. I was told "Margarita" was the only care provider on staff that day. I told them my appointment was at 12:15--- they told me THEY DON'T TAKE APPOINTMENTS; walk in only. Why have on-line scheduling if it is not used?!? I had to leave for another appointment. (They voided my Visa, but were unsure if I would be credited the co-pay). Arghhh. I received a follow up text two days later asking me how I was, and offering to schedule an appointment if needed. Really???? What a joke. read more

My husband dropped swimming pool acid on his foot. He didn't know whether to go to Urgent Care or ER. I called John Muir Urgent Care & they told me they wouldn't give any advice or help over the phone. Next appt was in three hours! I called Lafayette STAT MED where we've gone before and they were EXTREMELY HELPFUL & why we needed to go to ER versus them. Love these guys!!!! read more

Looked all over for Covid testing for my son who has all the symptoms of the new variant. It says on the website walk ins are welcome. And 1 person waiting. Wow, drove over there. Not one person was in the parking lot. So I called per their sign for drive up Covid testing. The receptionist said, "Oh no you have to have an appointment and we have no appointments available." Then why is it listed as walk in on your website? "That's for other stuff." After reading the reviews I'll never use this place. read more

My 4 year old son fell today and got a deep laceration on his chin. We went straight to John Muir ER, but when we got there, I realized the wait was going to take a few hours. I called around to see who takes our insurance and who can also do stitches on his face. It took a few calls, but we decided on Stat Med. originally we were going to concord, but thankfully I called Lafayette and they had zero wait compared to 45 min in concord. We got there, sighed the paperwork, and were brought into a room within 5-10 min. The doc came in while the nurse was still taking his vitals and started prepping for sutures. It wasn't a painless process for my son, but I don't think that's painless anywhere. We were on our way home within 30 min of arriving. I highly suggest STAT MED over the ER any day! read more

I would give zero stars if I could. Avoid this place at all cost. I went in for a strep test after several days of a horrible sore throat and swollen neck glands. I did my own at-home Binax COVID test before going to StatMed and it was negative. I showed them a picture of my negative test but they didn't believe me and performed another COVID test of their own - no doubt because they want to bill for everything they possibly can. Of course their COVID test came out negative as well. The clerk at the front desk took my throat culture for strep. It too came back negative. The doctor who saw me simply looked in my throat and prescribed Z-pack antibiotics. Too lazy to put on a pair of gloves and examine my neck and swollen glands. I asked him why an antibiotic if there wasn't a positive bacterial infection? He couldn't provide a good clinical justification. After I got home I read my discharge summary and there was NO MENTION or documentation of a strep test. I called the office and they said "well we don't include that" WHAT? really? That was the reason I went there. I'm guessing that they didn't run a strep test at all or that the clerk didn't get an adequate throat culture sample. This place just goes through the basic motions, doing as little as possible for their patients. Run, don't walk, far, far away from this place and go to a legitimate Emergency room with qualified and competent staff. read more

Unresponsive. Jaded staff. Long waits even with appointment. Unprofessional and inappropriate conversations in front of patients. Called the day before an appt to confirm flu shot availability and then arrived for my appointment to learn they did not have it. On my last visit, I was asked to provide feedback to the practice manager. I spent time writing a private, thoughtful message and never even received an acknowledgement. Hard to believe this location remains in business and I will travel away from Lafayette over ever returning here. This is my family's third visit over the last 18 months, all of which had a consistently bad experience. I had hoped for so much better and things have not improved. read more

9:30 appointment. Checked in at 9:30. Didn't see doctor for 1.5 hours. No communication at any point that it would take so long to be seen by a doctor. read more

AVOID THIS PLACE LIKE THE PLAGUE. HORRIBLE RUDE STAFF. Went there for a covid shot and after waiting an hour after check in (some people were made to wait even longer) they did not give us the vaccine as we had taken the flu shot the week prior. BOTH the CDC website and the flu fact sheet indicated that the vaccines could be combined. None of this information was collected in advance. Most importantly, their staff is curt, cold and rude. I called up to explain what I'd found on the CDC site. They changed their story then and said that it was their protocol and HUNG UP ON ME. read more

My husband and I had an appointment with Stat Med for a COVID test. We had to wait about 25 minutes even thought we had an appointed time. The test was administered and the results came in 2 days. I was lead to understand the test was free to all. The web site was clear about this. The first statement came in for $251 for me and $251 for my husband. After calling twice they told me they made a mistake in the in the code they sent to our insurance. Our insurance (Medicare/Blue Cross) declined payment. All this happened in July. We let Stat Med and our insurance figure it out. Yesterday we received a new bill from a different lab for $100. Stat Med told us the is a lab fee for the COVID test ??? I don't know much about Stat Med's medical abilities but BEWARE of the charges and billing. Very unprofessional read more

Here I am, Sunday afternoon, coughing & fever. My Go-To Urgent Care is STAT-MED in Lafayette. When I need help, they have been there. Professional, friendly, cares about you as their patient, not just a number. No matter your need, check with STAT-MED read more

Statmed failed me on so many levels. I was given wrong information about my appointment and was quoted $75 fee. When we showed up they told me we didn't have an appointment after driving an hour and then they sent me a bill for $150 read more