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John Muir Medical Group

1.9 (26 reviews)
Open • 7:00 am - 4:00 pm

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Ask the Community - John Muir Medical Group

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Sutter East Bay Medical Foundation

Sutter East Bay Medical Foundation

2.5(6 reviews)
0.9 mi

Sutter - Richmond Branch: Last Choice If You Expect Professional & Compassionate Front…read moreDesk/Receptionist Service. I am a longtime Large HMO member. New to Sutter and "boutique medical group practice". Was very excited to join believing that customer service would exceed what you find in larger HMO brands. I was Sadly disappointed = On 3/17/08 I called Sutter's Richmond Branch. The front desk /telephone receptionist "short" with me and lacked professionalism or courtesy as I attempted to explain the reason for my call and lack of familiarity with their system. My urgent pharmacy need was met with silence and NO recommended solution on what I could do to address the need. As a former senior level health care professional - I'm sensitive to the demands on physicians and their offices. I'm equally sensitive to the need for ALL members on the medical team - beginning with the receptionist/phone person - - to demonstrate above average customer service in a highly sensitive-sometime emotionally charged service industry that is 100% dependent on strong, loyal, and positive customer base. How the receptionist treats every one who calls on the phone or who walks in really does Matter. Good News: I've decided to give the Sutter brand another try. Made an appointment with Sutter's- Berkeley Branch. The receptionist at the Berkeley Branch was compassionate, a problem solver, and professional. I just may like the "boutique medical group practice" after all...........

I had previously given SEBMF negative review for their customer service. I have had excellent care…read morefrom my providers however the office staff at many of the locations noticeably went downhill. I applaud SEBMF for making an effort to improve patient experience by using a patient survey program over the last number of months. I have noticed a great improvement in the communication skills of the frontline staff and I appreciate the efforts if SEBMF. Keep up the good work and thank you!

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STAT MED Urgent Care - Hilarious

STAT MED Urgent Care

3.1(143 reviews)
1.1 mi

Great place to come in for minor emergencies…read more It's always been quick and helpful. Much better than John Muir which is always packed.

Absolutely unacceptable experience at StatMed Urgent Care in Lafayette. I had a 9:00 AM appointment…read moreand arrived on time--only to find the clinic completely closed. One receptionist was sitting outside on his phone, but the doors were locked and no staff was inside. A line of patients formed outside, all confused. They didn't let anyone in until 9:15, and then told me it would take another six minutes for their computers to boot up. I was the first person there, first to check in, confirmed by the receptionist the first apt, yet they took someone else before me not due to urgency of situation but because staff claimed the computer showed otherwise, which simply wasn't true. When I asked the manager, Dejanae, she said appointment times "don't matter" because it's a walk-in clinic--yet if you're late, they cancel your appointment amd will tell you no walk ins are available. Makes no sense. Management was rude, argumentative, and refused to tell me how to file a formal complaint with the clinic. The rest of the front desk staff was equally unprofessional--talking down to me, raising their voices, and offering no accountability. I also asked for a copy of my medical records and how to access them, and they didn't know how. I asked if I had to sign releases to send recording sto my doctors and they said "um no I don't think so", no one was clear. That's not just bad service, it's unacceptable and may be illegal in terms of California Healthcare laws and rights. It took over an hour for a simple and common urgent care issue that should have taken 5. The experience was chaotic, disrespectful, and completely unprofessional. Their behavior and service stinks. Avoid this clinic if you can.

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STAT MED Urgent Care - I literally said I never wanted to use their services again.  nobody said anything when the women in the back were talking smack.

I literally said I never wanted to use their services again. nobody said anything when the women in the back were talking smack.

STAT MED Urgent Care - STAT MED Urgent Care is staffed by Board Certified Emergency Room Physicians like Dr. Armondo Samaniego. www.statmed.com

STAT MED Urgent Care is staffed by Board Certified Emergency Room Physicians like Dr. Armondo Samaniego. www.statmed.com

STAT MED Urgent Care - STAT MED Urgent Care, located in Downtown Lafayette. statmed.com

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STAT MED Urgent Care, located in Downtown Lafayette. statmed.com

John Muir Health Pleasant Hill Medical Office Building

John Muir Health Pleasant Hill Medical Office Building

2.3(15 reviews)
4.5 mi

Dr. Katherine Winter--best PCP I've ever had! Great staff too. I highly recommend this facility!read more

Medical neglect, retaliation, patient abandonment - then they denied my record amendment…read more John Muir Hospital engaged in a sustained pattern of medical neglect, retaliation, and constructive abandonment that caused catastrophic, permanent harm. What they did: · My primary care physician refused timely follow-up for a deteriorating condition, explicitly prioritizing new patients over existing urgent care. When I complained, they labeled my complaint "bullying" and escalated me to administrators - then encouraged me to "seek other care" while I was in acute medical distress, without referral or transition plan. They ignored ER findings and specialist documentation, refused to diagnose or treat, and repeatedly demanded I return to work with no medication or plan - directly causing loss of FMLA and disability benefits. By April 2024, they had constructively abandoned me: no discharge, no referral, no notice - just appointment schedules showing zero availability for six months. When I requested to amend my medical records, they denied it without legal justification and told me to schedule an appointment that didn't exist. John Muir is dangerous. Do not trust them with your life. Date of experience: July 2021 - April 2024 (ongoing harm) Resulting harm: Organ damage, severe PTSD, job loss, housing loss, permanent disability, and thousands in out-of-pocket costs - including leaving the country to find care. Violations of law (California): · Health & Safety Code §§ 123100-123149.5 (record access & amendment) · Business & Professions Code § 2056 (retaliation) · § 2234 (unprofessional conduct) · Civil Code § 56 et seq. (CMIA privacy) · Common law patient abandonment

In Good Health - herbal medicine workshop

In Good Health

5.0(15 reviews)
0.2 mi

Lana has a super caring demeanor and provides a lot individual attention to each issue I walk in…read morewith in each visit! I often come in out of sorts emotionally and physically and leave on a calmer and often happier cloud. Office is welcoming and clean. She takes the time to go over questions. She has helped alleviate chronic pain in my neck and shoulder and revitalize my overall moods. Thank you!

I went to see Lana to treat some really bad post concussion related symptoms I've been having for…read moremonths. Kaiser didn't help me at all which was really frustrating. After repeatedly following up with them, I was able to do some more tests, but they were unable to prescribe anything to actually help my symptoms. So, I went to Lana because my wife saw her during her pregnancy and loves her. This was my first time doing acupuncture, and I couldn't believe how effective it was! After the first session I started to immediately feel better. I could feel my blood circulating much better, and some of my symptoms start to lift. I've been back for a couple sessions since, and I am very grateful to have found this place.

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In Good Health - Dr. Lana Farson, DACM,  Licensed Acupuncturist & Herbalist since 1999

Dr. Lana Farson, DACM, Licensed Acupuncturist & Herbalist since 1999

In Good Health - Many tasty herbs can be used for making delicious vegetarian or meat-based broths, soups or other dishes.

Many tasty herbs can be used for making delicious vegetarian or meat-based broths, soups or other dishes.

In Good Health - We have a full tincture pharmacy at the office. Pictured here: burdock root, mint, liquid amber seeds, tumeric and gardenia seeds (L to R).

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We have a full tincture pharmacy at the office. Pictured here: burdock root, mint, liquid amber seeds, tumeric and gardenia seeds (L to R).

John Muir Medical Center Walnut Creek Campus - Waiting room

John Muir Medical Center Walnut Creek Campus

2.9(9 reviews)
9.2 mi

I had my first appointment at this office today to evaluate my badly sprained ankle. Dr. Varon had…read morebeen recommended to me, but I ended up seeing Dr. Diane Chandler. The office didn't have a lot of availability but squeezed me in due to the severity of my injury. Dr. Chandler was wonderful. She was very patient and a good listener and explained my injury and treatment options - she was also familiar with my recent history/visits to urgent care. She had taken the time to look at my file first. I loved her. Plus, she was on-time for the appointment! The office was small and the waiting room was empty on a Friday afternoon. Much better than a room full of people waiting to be seen. I look forward to coming back. New patients are supposed to do a meet & greet before being seen for a medical condition by any doctor, so it was really nice that they let me set up my meet and greet for next week. They went out of their way to help - and she agreed it was the worst type of sprain - my foot will see a specialist next. Very happy with this office so far!

I Got screwed again. Big big surprise. Once again it was…read moretime for refills on my two blood pressure meds so I don't die. Not narcotics, not anything fun, not anything sellable on the street... just regular-ass blood pressure meds to keep my heart working. I called it in five days in advance of running out. 5 days. When calling it in I was given no push back or any notion that my meds would not be filled. Not a single hint. So after the five days when I'd run out of such meds I went to the pharmacy to pick up my refill. And turns out only one of the refills was sent. They had to give me loaner pills so I don't drop dead. What the hell is even going on with this office? Ever since they became Muir medical group I can't get my medicine refilled ever without some kind of giant hiccup! These aren't narcotics. These are blood pressure pills so I don't croak! This is so insane. The doctors here are very good. I love my doctor! But this office is so screwed up and unorganized, unethical, and doesn't care someone could just die without their meds.... I'm looking for a new dr now after several incidents regarding refilling my blood pressure meds. Enough is enough. Again these doctors rule! But the office has ruined their practice and made it completely terrible. I have family members that go here that have had the same bad experience with trying to get their meds. I have had multiple situations where I need blood pressure meds and they've been so nonchalant and just "they will get refilled when they get refilled" with zero worry about my physical safety. I'm done. Everyone in this office should be examined for termination. This place is a cesspool for garbage and unethical employees. Everything is about dollars and healthcare means nothing at all. If you work here You should all really reflect on the type of person you are and really analyze what you're okay with. Are you okay with a normal guy dying from cardiac arrest over a mistake you made involving med refills? You are all just cool with a dude dying of a heart attack. This office is the worst thing of the worst. I urge you not to go here. Again, the doctors here rule!!!! But the office is run by nimrods.

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John Muir Medical Center Walnut Creek Campus - Waiting to see dr. Chandler

Waiting to see dr. Chandler

John Muir Medical Center Walnut Creek Campus
John Muir Medical Center Walnut Creek Campus

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John Muir Health Medical Office Building

John Muir Health Medical Office Building

2.7(10 reviews)
2.5 mi

This office is always clean and well run. The front desk is alway friendly and patient in…read moreappointment scheduling. The best thing about this spot is my PT Lori Sweet. She is the Most Amazing, gifted physical therapist! She has helped me get so much functionality back! Without her I might have given up on physical therapy altogether! If you get referred to physical therapy here make sure you ask for Lori. She is the best!

Medical neglect, retaliation, patient abandonment - then they denied my record amendment…read more John Muir Hospital engaged in a sustained pattern of medical neglect, retaliation, and constructive abandonment that caused catastrophic, permanent harm. What they did: · My primary care physician refused timely follow-up for a deteriorating condition, explicitly prioritizing new patients over existing urgent care. When I complained, they labeled my complaint "bullying" and escalated me to administrators - then encouraged me to "seek other care" while I was in acute medical distress, without referral or transition plan. They ignored ER findings and specialist documentation, refused to diagnose or treat, and repeatedly demanded I return to work with no medication or plan - directly causing loss of FMLA and disability benefits. By April 2024, they had constructively abandoned me: no discharge, no referral, no notice - just appointment schedules showing zero availability for six months. When I requested to amend my medical records, they denied it without legal justification and told me to schedule an appointment that didn't exist. John Muir is dangerous. Do not trust them with your life. Date of experience: July 2021 - April 2024 (ongoing harm) Resulting harm: Organ damage, severe PTSD, job loss, housing loss, permanent disability, and thousands in out-of-pocket costs - including leaving the country to find care. Violations of law (California): · Health & Safety Code §§ 123100-123149.5 (record access & amendment) · Business & Professions Code § 2056 (retaliation) · § 2234 (unprofessional conduct) · Civil Code § 56 et seq. (CMIA privacy) · Common law patient abandonment

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John Muir Health Medical Office Building
John Muir Health Medical Office Building

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East Bay Neurology - Headache Center and Neurologic Care - Dr. Wei, Dr. Patel, and the full team available to help you!

East Bay Neurology - Headache Center and Neurologic Care

3.7(66 reviews)
3.1 mi

Where to begin! They truly are one of the best neurological offices I've been to (in both the east…read morebay and NYC where I lived for 6 years) The desk staff is always on top of it, and does anything they can to make things easier for you as a patient- whether it's scheduling, insurance issues, or any questions you may have. Dr. Patel specifically has helped me on countless occasions. He has a great bedside manner, but beyond that he is kind, listens, and does anything he can to help! Since being under his care I have been in the least pain I have been in since I started getting horrible migraines 8 years ago in 2014. I couldn't recommend East Bay Neuro enough and would send my family and friends to them without question!

This review is for the lack of care and treatment my 100% disabled veteran husband encountered with…read moreprovider Harpreet Bal at EBN At each visit she provided no options for my husband ! She did insist on repeating the cognitive exam , even though he'd already failed to get above 12 on 3 prior tests and had a long hx with JMH of low scores (she gets xtra compensation for giving these exams ). Not so much as a baby aspirin was prescribed. No therapies , procedures or alternatives were provided ! The worst care possible and irresponsible healthcare IMO. Then we get a certified letter from the doctors at EBN today warning us they will not provide any care or service after April 30, 2026. What care ? What service ? All you did was say 'there is nothing I can do '. But you kept dragging us down to San Ramon to collect your copays and your paycheck from our visits . I sent a email cursing you out. So you threaten me with cutting him off? That's a blessing , not a curse you worthless pos! ! Avoid them at all costs ! The worst part! I thought she was an actual provider. When my husband required a backyard ADU with handicap access , we couldn't get the loan without 2 provider letters stating he was unable to manage his legal, financial and medical affairs . She doesn't have any legal authority to write letters ! None! We wasted 3 yrs with this inadequate provider with no licensure to issue statements of fact on my husbands medical condition! Complete and utter irresponsibility and misrepresented her authority from the beginning. We thought she had licensure. Avoid them at all costs

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East Bay Neurology - Headache Center and Neurologic Care
East Bay Neurology - Headache Center and Neurologic Care
East Bay Neurology - Headache Center and Neurologic Care

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John Muir Medical Group - medcenters - Updated May 2026

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