Dr. Helm was replaced with another Dr as a nephrologist for my father. She kept postponing his…read moreappointment since 6 months ago. Finally, my father had an appointment today with her after getting his lab done prior to his appointment. We arrived to her office 7 minutes earlier than my father's appointment and the receptionist told us that Dr. Helm is running behind and she is in traffic; She should be here in 30 minutes which was not acceptable. We waited for an hour, but she still didn't come the office. I called my father's primary doctor to give us another nephrologist referral. Dr Helm's practice is unprofessional, unreliable, unorganized, and uncaring toward her patients. DON'T CHOOSE HER!

Dr. Helms is one of the best Nephrologists I've ever been to. I was born with a kidney condition…read moreso I've been seen by many nephrologists over the years and she has been one of the most thorough and patient doctors I've met. She will spend as much time with you as needed to make sure that everything in covered that needs to be addressed. She has addressed and corrected health issues that other doctors have overlooked and/or never addressed before. She is sharp and up to date on all the current kidney and health information. The only down side is that, because she spends so much time with her patients, the wait times in her waiting room can be very long but I just plan accordingly and know that it is worth it to be seen by her.

I am also bummed that she is closing her practice. I was only able to interact with her a few…read moretimes. After multiple medical errors over the years by other doctors, that many doctors refused to properly document, she took the effort to review my records and provide the most accurate medical record that I have had since the first error in 2010- proving to be the most ethical doctor I have ever interacted with. It takes a special person to stand up against the flow in medical systems. She is that type of person. The type that would stand up and say that is wrong. Ethical enough not to work for system that were no aligned with her ethical integrity. A very rare find. She even found the root cause of the of the issues that were missed for years along with doing a very thorough GI work up-greatly improving symptoms and lessening risk damaging other organs. Noting that I have been going to a Functional Medicine GI doctor and did not have such a thorough GI work up. I wish her the best and hope that everything is ok with her. We are not sure why she ended up closing her practice, I hope everything is good, but rating her closing her practice is not rating her as the excellent doctor she is. I wish that someone as smart and ethical as her would be filling the space-but that isn't happening-sadly.

So bummed she is closing her practice because she is the best PCP (if not one of the best doctors)…read moreI've had! I started seeing Dr. Michaud last year after my former FNP (and awful GI doc) ignored some serious symptoms. She has a great bedside manner, is smart, proactive, and thinks outside of the box. She even came up with possible diagnoses other specialists missed. Although we never figured out the cause, she took EVERYTHING I told her VERY seriously. As a veteran patient, I cannot count how many doctors downplay or ignore serious symptoms. Dr. Michaud not only does the opposite of those doctors but should also teach other doctors how to take their patients' concerns seriously. I was able to get in the following week after scheduling as a new patient and never had difficulty getting appointments. Her receptionist, Annabelle, and her MA, Rachel are friendly and helpful. I wish I found her sooner and had more time to be her patient. Thanks Dr. Michaud for listening to me and helping me as well as serving as an example for the care I hope to provide my patients as a family physician one day!

I Got screwed again. Big big surprise. Once again it was…read moretime for refills on my two blood pressure meds so I don't die. Not narcotics, not anything fun, not anything sellable on the street... just regular-ass blood pressure meds to keep my heart working. I called it in five days in advance of running out. 5 days. When calling it in I was given no push back or any notion that my meds would not be filled. Not a single hint. So after the five days when I'd run out of such meds I went to the pharmacy to pick up my refill. And turns out only one of the refills was sent. They had to give me loaner pills so I don't drop dead. What the hell is even going on with this office? Ever since they became Muir medical group I can't get my medicine refilled ever without some kind of giant hiccup! These aren't narcotics. These are blood pressure pills so I don't croak! This is so insane. The doctors here are very good. I love my doctor! But this office is so screwed up and unorganized, unethical, and doesn't care someone could just die without their meds.... I'm looking for a new dr now after several incidents regarding refilling my blood pressure meds. Enough is enough. Again these doctors rule! But the office has ruined their practice and made it completely terrible. I have family members that go here that have had the same bad experience with trying to get their meds. I have had multiple situations where I need blood pressure meds and they've been so nonchalant and just "they will get refilled when they get refilled" with zero worry about my physical safety. I'm done. Everyone in this office should be examined for termination. This place is a cesspool for garbage and unethical employees. Everything is about dollars and healthcare means nothing at all. If you work here You should all really reflect on the type of person you are and really analyze what you're okay with. Are you okay with a normal guy dying from cardiac arrest over a mistake you made involving med refills? You are all just cool with a dude dying of a heart attack. This office is the worst thing of the worst. I urge you not to go here. Again, the doctors here rule!!!! But the office is run by nimrods.

Alsheimers Disease Treatment at John Muir Medical:…read more I'm in the middle of trying to help my sister with Alsheimers. Disease. My sister's Primary Dr. is at John Muir Medical Center, yet my Sister is stilling being prescribed medication that was in use 10-20 years ago and not even the Recommended dose! If that doesn't work the Dr. said she might try the new medicines available! My sister will only be in the window of treatable help for a limited time... I surely do not understand why my Sister's Dr. hasn't explained to my Sister and her Husband that my sister might respond if she was referred to a more studied and progressive Neurologist while she is still in a treatable stage!?! Sincerely, sister Linda

I'm a long-time patient of Dr. Harpole for a reason: he's knowledgeable and sincerely interested…read moreand involved in helping me maintain my health. I take my list, we talk through it, and when I get a blank look on my face we go through it again until I get it. Together we identify and evaluate the options. I have to admit I have had to wait beyond my appointment time, but usually it's because a patient either added more "stuff" to their Dr. Harpole list or an unexpected problem arose. If you've ever needed more time for whatever reason, you'd understand. As for Sondra, his incredible multi-tasking Assistant, my experience is she does everything possible to keep a very busy office running smoothly and all the balls they juggle in the air. She cares about the patients and I find will do all in her power to deliver on what's asked. I think she's a tremendous asset to the office and they complement each other. They make a great team, are very compassionate, caring, and fun. Thank you both!

All of the previous 1 star reviews are completely true and valid!…read more I am writing this review on behalf of my brother who has a slight mental disability. Dave has been a patient of Dr Harpole for 10 years and has always expressed to me how rude the lady at the desk was but I tried to give it the benefit of the doubt. In the past Dave was diagnosed as Pre-diabetic and has both diabetes and heart disease in the family. Blood work was done two months ago and because of Daves work schedule and the Dr's shortened hours, he was just now able to schedule the bloodwork review. Going in, Dave had mentioned that he had seen a urologist regarding a prostate issue and was scheduled for a procedure to recify the problem. Dr Harpole discussed the prostate problem and then an audible "buzzer" went off signaling the end of the appointment! Dr Harpole not only rushed him out of the office but refused to even address the 2 month old blood work telling him he now needed to make yet another appointment to go over them!!! When he asked Sandra at the desk she refused to even give him any copies until Dr Harpole "released" them. The Dr did manage to litterally scribble on a piece of paper a couple of notes regarding the results and all we could make out was "borderline diabetic." Daves father passed due to complications from diabetes and Dr Harpole is well aware of this! I then made a call to Sandra asking what had happened and she told me she could not release anything without the Dr's approval even though that's what the appointment was scheduled for in the first place. The prostate issue was completely taken care of and under control. Here's the whole crux of the experience...Dave's urologist whom he had only met one time actually took the time to call me from HER HOME and spend 20 minutes talking to me to find out more about Dave because she's a doctor who CARES and is in practice for all the right reasons. I remember delivering UPS to Dr Harpole back in 1981 and thinking it's probably time to retire since there seems to be an obvious burn out issue here. I will also be contacting John Muir and the Medical board regarding his practice. Please don't waste your time or money dealing with this business and hopefully this will save at least one person the experience. Thanks for reading...

3rd time I've driven to this this place after confirming the day prior and arriving to them being…read moreclosed. The last time- we were put on a waitlist for a PET SCAN because they didn't have any available appointments sooner than many weeks out. We were given a call on a Friday afternoon for an opening the following morning, confirmed details with the woman who called, and arrived to a separate woman downstairs saying the appointment was cancelled because we didn't answer. Wtf? We spoke to her because SHE CALLED US. I'll never forget how sad and disappointed their patient was driving home and listening to them sniffling and fighting back tears.

13-chairs available in the waiting area. Some reading material is also available. I was not a…read morepatient and only experienced the waiting area.

Zero attention to patient care and individual needs particularly with elderly patients. Does not…read moreuse data or science in general to explore reasons for falls, cognitive decline or physical symptoms. Referrals are nonexistent. Why? Why doesn't this physician lack the ability to fully embrace this profession and such important work with the utmost integrity? We look to our health care providers for guidance, support and best practices.

First, I'll start by saying that Dr Pammi is nice but her work schedule and how her staff schedules…read moreappointments is the most horrid display of efficiency. I've been a patient for almost 10 years. Every time I called I've never been able to see the Dr the same day. There are two simple reasons: 1) Scheduler doesn't allocate enough slots for current patients who have pressing medical needs 2) Dr has limited schedule and only works 30hrs a week. To compare, my kid's pediatrician has always accommodated same day appointments. I've asked him how he's able to do this and it's quite simple. Scheduling and the amount of hours he puts in. The staff here is good at telling people to call their Urgent Care. That's where the money maker is. These doctors don't have to work 40 hours or more or have a quota of patients to see a week. They get paid regardless. There's no reason for them to work longer days and accommodate their current patients. Saving the best for last. Was suffering from major pains and asked Dr for recommendation. Staff called back and said Dr isn't able to provide any because she hasn't seen me in almost 4 years. I laughed so hard. Good luck getting an appointment.

Amazing doctor, genuinely caring, and incredibly helpful--highly recommended to all!!!!read more

Save yourself the time & trouble and avoid going to this doctor, particularly if you are seeking a…read morefamily doctor. Incredibly rude and unprofessional. With so many astute & sincerely caring doctors in the area, do not settle for this option for your family's medical care. Similar to another post - I wish I had read some of the other reviews before making an appointment with her. I would urge others to not make that mistake, and read the negative reviews. They are very accurate.

I recently found Dr. Tarantino and went for my initial visit and she spent 60 minutes with me!…read more I have been a Kaiser member for my entire life and I have never spent 60 minutes with any doctor of any kind. In that 60 minutes, we went over every single thing I wanted to talk about and more. I have never felt so heard and seen by a physician. Not only were all of my questions answered she educated and informed me. Additionally, her office is incredibly nice and welcoming. She has a special scale that weighs fat and muscle, that is included as part of your physical and I have been wanting to try this for so long, so that was an added bonus. I cannot recommend her highly enough. I feel so fortunate to have found her..

I initially sought care for concerns related to elevated blood pressure and GI symptoms. During…read morethat time, I later discovered that blood pressure measurements in the office were not being properly taken by staff, which raises serious patient safety concerns. Despite elevated readings and ongoing symptoms, these concerns were not appropriately addressed or investigated. She is the only doctor that lacked concern regarding my BP- which urgent referred to her from my BP At the time, I had already experienced significant medical and financial harm related to prior medical errors involving John Muir Health. She initially appeared deeply concerned about what I had gone through and expressed frustration regarding the treatment and medical errors I had experienced, which led me to trust her and believe she would advocate for accurate documentation and appropriate care. I also later experienced an additional approximately $5,000 financial burden related to another issue involving John Muir Health. After already suffering substantial financial losses connected to prior medical errors, I expressed concern about the impact this would have on me. Her response was simply to "make payments," which felt dismissive of the cumulative financial and emotional strain I was already experiencing. However, after gaining my trust, records were later sent to the Department of Rehabilitation that omitted the significant medical errors, complications, and harm I had experienced. This was especially concerning because she later stated in writing, "I will not document wrong doings." That statement directly relates to the records submitted to the Department of Rehabilitation, as important information regarding prior medical errors, complications, and their impact on my health and functioning was omitted from the documentation. Instead of helping clarify the extent of the harm I had experienced, the records minimized or excluded critical context that affected my care, credibility, and ability to receive appropriate support. Later, after a car accident, I repeatedly reported shoulder and neck pain radiating down my arm. Despite multiple complaints, no meaningful assessment or imaging was completed at the time. Significant cervical spine damage was later identified through MRI after my insurance case had already closed. I also felt that personal judgments and misperceptions negatively impacted both my care and the accuracy of my medical documentation. When providers form conclusions without fully listening to or objectively evaluating a patient's concerns, it can affect medical decision-making, documentation quality, continuity of care, and ultimately patient safety. As a result of these failures in assessment, follow-up, documentation, and care coordination, I have experienced ongoing physical, emotional, and financial consequences, including substantial medical expenses, lost wages, and prolonged stress related to trying to correct inaccurate or incomplete medical documentation. Patients should not have to absorb the long-term consequences of preventable oversights, inaccurate documentation, omitted information, bias, or failures to appropriately respond to legitimate medical concerns.