I had a procedure to be done, which i scheduled online with no problems at all. Very easy and smooth! Initially my plan was to get my procedure done at Kaiser, but due to their strict protocols, they would require to see me two weeks later instead of the next day. I wasn't going to wait two more weeks when i knew what i wanted, so i gave Planned Parenthood a call and they told me they would check me in the next day regardless. I didn't need to wait. THANK YOU SO MUCH! It was easy to find, but parking was a bit limited. Make sure to come here early! I was worried about protestors being in the area, but thankfully we didn't encounter any. There was actually construction work going on. I was first helped out by Ashley at the check-in desk. Very kind, sweet, and respectful. Great customer service. She even tried to help give me a discount because i had to pay out of pocket. Thank you for helping a sister out. I had to wait about an hour and a half before being seen and was called in by Holly. I can't tell you how grateful I am to be taken care of by her. She has wonderful bedside care and she was very sweet. Thank you for always making sure i felt comfortable. Also met Kashana and Chloe who educated me and my boyfriend. You guys were amazing. Y'all were so funny and so cool to talk with. You made me feel less stressed and very relaxed. I was actually overwhelmed and nervous, but you guys just made the whole experience amazing. From the customer service, patient care, to the vibes. Thank you guys so much. I wish you both well on your future endeavors. Oh and go sagittarius babies! Planned Parenthood Walnut Creek is VERY lucky to have you guys. As for Abby, my nurse practitioner. Thank you for answering all of my questions and giving me the care that i need. So thankful you were able to provide me all the meds that i need in a timely manner! I didn't think i would get everything all in one day. I was honestly worried about a rescheduling, but glad you were able to finalize everything for me so fast. Overall experience here is A+! Wait time will of course be a bit long, but there are so many patients that need help, so make sure your day is cleared! I can't tell you guys how glad i am to have chosen your clinic. Looking forward to coming back next week for a follow up and i no longer feel scared. Thank you to the whole Planned Parenthood Walnut Creek staff for your services to the community. You have no idea how much help you bring. Truly a safe haven. read more

Never been to this location before, it was a bit hidden and tucked away in a way. It's small but had enough parking. I made an appointment online since that is the most convenient and fastest way to get seen. I came in, checked in, and was waiting to been be called to the back. Bathrooms are located outside in the lobby, the lobby is a bit small. I could say I was in and out. I got all my questions and concerns all answered. I definitely felt heard here and was taken care of, which I highly appreciate. read more

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Quality of service and experience was stellar. I would give it more than 5 starts if I could. Easy, very welcoming check in, very private. Friendly and attentive staff, they really care. Kudos to this practice that feels more like a 5 stars SPA read more

I really regret to leave such a negative review on a health clinic who supposedly is for the advocacy of the health of women, but I am highly disappointed in the service I received, or did not receive should I say. On January 6, 2025, I scheduled an appointment due to my period being late and they were able to confirm that I was expecting. Please note, that I was seen my a Doctor Claire Harper. Dr. Harper was nice on the surface, however I did feel that she was being very brief about providing me and essential information regarding being a first time mother. Most care providers would always give you resources, tell you what to expect, what to look out for? Etc. This is wasn't the case and my intuition would not prove me wrong. I will say the intake nurse who I spoke to prior to Dr. Harper coming in to speak to me was very helpful and again NOTE, she gave me a paper of symptoms to look out for and even quoted me the price of an ultrasound if I wanted to come back and have done at their Walnut Creek facility. She let me know if I had any concerns to not hesitate to make an appointment. Fast forward a week later, January 13th, 2025. I scheduled a pelvic exam with what was supposed to be Dr. Julian Rivera because I had been experiencing some vaginal issues along with abdominal pain and I even passed a small blood clot that morning. When I went to check in the doctor receptionist asked me if I wanted additional screening done, and I told her sure, why not. After inputting all my information she then told me that I could not be seen because I was expecting, and that I would have to be seen by an Gynaecologist or go to the ER. Now unless I'm completely missing something here, is this not what planned parenthood specializes in? She then turned around stated that my visit to could not be covered because of the insurance planned parenthood offered in which I was supposed to be covered under. Again very confused. So I responded and asked her "what can be covered for today's appointment then?" I explained that I at least would like to go back and speak to the doctor about what I've been experiencing. She began to look concerned and said she'd go ask the doctor. When she returned, she explained that Dr. Julian Rivera could not see me at all. Frustrated and utterly confused at the fact that I'd been completely denied services, I let her know that it is completely unacceptable that I couldn't even do much as speak to Dr. Rivera, let alone that I was not be made aware PRIOR that I would not be able to be seen for "certain conditions" . It completely goes against what planned parenthood stands for in my opinion. I am currently awaiting for my Insurance to process and did not have the option to just go to a clinic as I would like to. Again planned parenthood is supposed to be an alternative for women and men in these circumstances. So to be completely denied of services without being made aware of this "policy" is completely unacceptable, and I feel they need to make this communication clear with expecting women especially! Very disappointing and I will be calling and making a complaint as well. It would be nice for someone to reach out to me and explain this if I am missing something here. read more

Very understanding a slow process longer than expected but everyone I dealt with was nice professional

All of the staff at this location treated me with such care and respect, more so than any other doctors office i've been to. they made sure i was comfortable and aware of what they were doing during my procedure, and took my anxiousness into consideration throughout the entire process. They also made sure i wasn't harassed by protesters that were shouting outside of the building, and reassured me that i was cared for and respected for any decision i make. I loved this location, and will recommend it to anyone who is looking for services at planned parenthood. read more

As much as I like coming to this center - yesterday's visit left me feeling uneasy. I continued to come to the Walnut Creek clinic for the last 5 years, not only because of the location but the nurses! I usually plan my visit on Mondays (they're open longer) and it doesn't interfere w my work schedule, but let me tell you this very recent visit struck a nerve. I understand being understaff, the hour wait didn't bother me, the attitude from the nurse did. This visit made me all kinds of nervous and usually when I am, my nurse is always comforting and cheery. My nurse didn't smile one bit. She looked irritated to be working. Side eyes, rolling eyes, everything. During a visit when someone needs to be assured everything is going to be okay, I felt rushed. Thankfully the Doctor who had helped me made up for everything. She was a sweetheart, answered any questions and concerns I had. Literally went from 0-100 and I can't thank her enough! Besides issues w a particular nurse, this is one of the best clinics I've gone to. Availability depends on your concerns but I am always able to secure an appointment on time. read more

I love this place, the staffs make me feel super comfortable and they are professional! This is my first time being here and I really like it. Thank you so much. read more

My care was fast. Damn near in & out within 1-2 hours it sounds long but fast like 10-15 min each step of the way until your procedure. Staff was friendly and just working their role as a worker. Feels like everything is scripted.. but it's nothing but life and your decision you make. My experience was scary. But I got through it and got done. My pain was 10/10 on parts I do recall because I felt in & out sedation. I felt everything when I did remember. But yes I would prefer Kaiser read more

Not sure what her title was but Emma was amazing . She talked to me through the entire thing making sure I was comfortable and to get my mind off of what was going on . She did an amazing job . She most definitely made my appointment a lot better which made my frown turn upside for sure . THANKS EMMA YOU ROCK read more

I have been going to Planned Parenthood for almost 10 years now, and this is definitely my favorite location. You are able to make an appointment online which is really convenient. From my experience, you check in, you get called back to provide a urine sample (make sure you drink a lot of liquids before your appointment), then you go back out the the waiting room, wait a little longer and then you get called back for your appointment. I have had a pap-smear done here and I come here once a year for birth control. I am able to get 13 months worth of birth control (pill). The staff is so friendly and extremely professional. FYI: Your car will be towed if you park on the left hand side of the parking lot (in front of 1291 Oakland Blvd). You can park in any of the spaces directly in front of Planned Parenthood or on the street. read more

As an organization, Planned Parenthood is 5-stars all the way. If only all health care institutions could be as welcoming, opening, non-judgmental, and with a fair and just price structure, we might not have the healthcare crisis we do in this country. As a location, this PP is either hurting for extra staff or for time management skills. I went in on a Monday afternoon with an appointment for a routine exam, and barely got out of there under the 2.5 hour mark. Check in, 15 minutes of waiting, pee in a cup, wait another half hour, go through medical history with an attendant, wait some more, get placed in an exam room and told to prepare myself for a doctor. It's a little TMI from here on out, but I will mention that I sat in a freezing cold room from 3:20-4:30 pm with no pants on, without so much as someone popping a head in to apologize for the delay. Typically when you tell a patient that a Dr. will "be right in," that tends to communicate 5-10 minutes max. Over an hour, and I was about to walk out of that room in full glory looking for some help. After I'd taken the time to read every magazine, placard, and anatomy poster in the room, my Dr. finally came in and I had a very productive and helpful visit. I would highly recommend PP to anyone, but just brace yourself for a long wait, and maybe leave your socks on. :-P read more

25 cent condoms, free beer, teaching me about the sombrero and not the beanie, what could be better? So after getting my lecture in Human Sexuality by one of the Planned Parenthood people's I was told about a pub crawl for prop-whatever-it-was. They bought me beer and put me in a t-shirt. All in all I loves the Planned Parenthood peoples. Mmm beer... read more

I just want to start off by thanking the ladies at this place ALL OF YOU Even the wonderful volunteers who help with blood pressure and juice etc I've had a nightmare at the Richmond clinic (see Richmond PPH review as a reference )because I know they won't be honest and tell you the truth) I will always make this drive to Walnut Creek if I ever need to again ! Information was clear I had someone with me every step of the way just a TOTALLY different feeling vibe whatever people are calling it these days Thank you thank you thank you read more

Staff was super friendly and had a fairly quick and informational experience. I'm giving this location a 3/5 stars strictly due to my first 10 minutes within my visit. Unfortunately I do not remember her name but a pretty Asian lady working the counter did my paper work with me. When it came to my insurance information she made me EXTREMELY uncomfortable. I expressed to her I wasn't sure about my insurance status due to a strained relationship with my family and she became hostile and cold. I felt judged and she had an assumption that I would have insurance. We spent the majority of my time talking about my insurance status as if it really affected her day. I've been to planned parenthood in other locations and NEVER had this experience, I expressed that to her and she continued to be apathetic. She spent more time talking about the repercussions of "lying" about my insurance status then giving me IMPORTANT information about my visit. When I had visited the San Francisco location I expressed this "treatment" and the workers there were shocked she would interrogate me so much and agreed that was unprofessional and seemed biased of her. I decided not to complete the last half of my appointment because of the interaction I had with the "counter lady" at Walnut Creek. I felt judged, and quite uncomfortable under such an emotional visit. My goal with writing this review is to ensure that the next client that comes in without insurance will feel safe and unjudged, hopefully this behavior can be corrected. Definitely recommend avoiding her if you can :) read more

I had the very, very best experience here. The entire staff was so kind, welcoming, comforting, and clearly extremely adept and trauma-informed: from the escort who took me inside, to the front desk person, to the doctor who performed my procedure, to every employee I interacted with in the interim. I felt so safe, supported, and respected in the decision I was making, from start to finish. I was so nervous, very scared for the experience in the upcoming days, but the morning before my appointment I called to go over the details and a lovely person spoke to me on the phone (Laura, I believe was their name) and it really set the tone--I knew I was in good hands, and the Walnut Creek Planned Parenthood did not miss a beat on one of the hardest days of my entire life. I could not recommend this location enough. I wish I had gotten the names of all the people who supported me throughout the day, but I trust that every single person employed here will be equally as effective in their care-giving. The only hard moment (and this had NOTHING to do with the clinic or the incredible people employed there) was due to the protesters outside. They clearly were not allowed to step beyond the curb, but they yelled extremely upsetting (and untrue) things at me and my partner as we parked and walked in. They tried to directly engage me, it felt personal and intentionally harmful, but as I mentioned previously there was a wonderful person in a bright orange vest labeled "escort" who took me inside with so much care and kindness. I had been given a heads up about the protesters, from a friend who had visited the location before and during the phone call I had with Laura the day prior, so please be aware that they might be there. It is so sad they don't have anything better to do with their Friday mornings, but PP does a great job of keeping them at bay. So sorry to anyone who has to engage with them, but PP made up for it in a big way (also, they were gone by the time I got out of my appointment--seems like they clear out after noon-ish?) So much love to anyone who receives care here, and thank you to all of the amazing staff for making this incredibly hard, sad experience livable. read more

I am very grateful to the staff members who helped me out with my visit today. All staff members were kind, knowledgeable, and understanding. Would definitely recommend this clinic. Thank you for all your help. read more

Everyone here is so nice!! I don't live in Walnut Creek but will always come to this location. It is helpful, respectful, and private. Plus the staff makes it feel so safe and easy read more

Yep, I am one of those low lifes who doesn't have health insurance. If it weren't for places like Planned Parenthood, I would probably have 5 children by now. And ohhh boy do I love free stuff! Especially a $800 procedure that isn't covered by insurance anyway. Recently I received assistance with an IUD (IUC) and I had a great experience. The staff is just about as friendly as they could be, especially when I think about all the BS they have to put up with. There is a wait time, Ive never been there for less than an hour. Appointments only! They made me feel very comfortable during the procedure and answered all of my 10,000 questions. A little tip: for the love of god do not be an idiot like me and read the horror stories on the Internet about other peoples' experiences! It is really a very simple procedure and if you are straight with your facts and expectations you cant go wrong. If you have any questions and would like some advice from a reliable source, feel free to ask away! PS. For all you people who feel you have the right to protest outside of these doors - GET A LIFE ALREADY! read more

I went for an appointment on Tuesday and the doctor was a really nice Asian lady who put in an IUD for me. She explained what the Mirena was and what she thought the best thing for me would be. I am 40 years old and wish I got this a long time ago. I felt very comfortable when she explained things to me and told me how she used to work or go to UC Davis and her colleagues all thought the Mirena was very effective at preventing pregnancy and used her personal experience to make me understand it more. All the staff there are compassionate and really nice. I felt relieved when I left and bedt thing is I feel the freedom of feeling protected. Thank you to the staff on 1/8/19 read more

Everyone there was incredibly friendly and informative during my whole visit. They all took the time to make me feel comfortable and educated about the process. Thank you for having such a wonderful staff! read more

Went here for an IUD. Staff were super friendly, answered all of my questions, and the entire appointment was less than an hour! Everything went very smoothly. read more

This place is amazing. I only had one experience here, but it was great. Yes, if you come to Planned Parenthood you should expect to sit in the waiting room for hours. But that's the only downside. When I came here, everyone was friendly, no one judged me and they tried to make me feel as comfortable as they could. They answered all my questions, and were patient with me, even though I was paranoid, and my questions probably got annoying quickly. When I was given two pills and couldn't swallow one of them because I was panicking, the lady let me take my time and sit down and relax. She never rushed me or let me know in any way that I was wasting her time (this will probably explain the long wait, if they spend this much time on every person). Maybe I just got lucky with the people who were helping me that day, but I don't regret coming here at all. read more

If you're in the bay literally stop going to your local PP and come here!! The staff made me feel so welcome during my scary procedure, they even allowed my boyfriend to be in the room for extra comfort! Everyone was so sincere and accommodating. Those women inspired me so much. Only downside is the parking so try to get there earlier! ;) read more

I usually go to the Concord location because it's closer to home, but decided to try this location since it's literally a hop, jump & a skip away from work. They have more availability in appts than Concord, which is a plus. The staff here us also nice to me and never rude despite the other reviews I've seen. I'd say that overall, this location is as good as my Concord location, so I'm happy I have an alternative office to go to when Concord is slammed. Wait time here is significantly better here too! :) read more

Really unhappy. I mentioned prior to blood work, that i can be tricky to get a draw. So they bring in someone who obviously wasn't as experienced as the first women who was assisting me, as the first nurse was guiding the one she brought in..... and after 3 tries the two of them couldn't draw blood while attempting. Why not bring in someone who knows what they're doing when a patient claims it can be tricky on them ? That was not fair to me. I ask to speak to a manager. someone comes in, doesn't identify herself. (nurse/physician...i don't know, that was unprofessional) really not compassionate at all,barely apologizes and is really stern/hard to talk to too. I'm being sent to quest to get blood work done now to finish what they couldn't. Front desk was happy, and efficient at least. Seen with no wait time first thing in the morning. Overall i will not be back to this location. read more

Everyone needs to leave their current planned parenthood and go to this location ASAP. I always dread knowing I have to go, knowing that I'll always be waiting long (even if I have an appointment). I decided to give this location a try since it's gotten very good reviews. I've been to a handful of locations since I had to move to socal for awhile, and this place is downright awesome and the BEST one I've been to so far;I didn't feel uncomfortable whatsoever, the staff was so friendly! VERY helpful and nice staff. The wait wasn't bad at all. It's the tidiest, most comfortable, and most modern looking one I've seen. The only thing is that parking can be a little tough. Thanks awesome staff for great service! :) read more

I came in today to have my surgical abortion done, and despite the procedure hurting just a bit the staff were very nice and helpful. There was a wait for the procedure to actually be done, but that's okay because the staff make you feel so welcome and safe, and they're very nonjudgmental. After my procedure they sent me to the recovery room where there's comfy reclining chairs, and a foot rest for you to get all cozy with their heating pads. They offer crackers water and juice, and a nice little CD player to listen to to relax. You can leave as soon as you want to after, which I did. And I'm very happy they treated me here. The staff is amazing, and you'll feel right at home. read more

Really friendly, patient employees, from the front desk to the nurses to the Doctor. Everyone was very knowledgable and able to answer all my questions. Procedure itself was really quick, maybe 5 min, and the pain was very manageable. They do offer three different pain management options, if you are interested. (They don't do general anesthesia.) I chose ibuprofen, plus a fentanyl IV which really helped me relax. It was worn off enough for me to go home after 30 min, and was completely worn off in about 2 hours. Recovery was about 24 hours, and I felt back to normal. I was in the office for 4.5 hours total, and I'm tempted to deduct a star for that crazy-long wait time, but my overall experience was so good that I'm going to keep it at 5 stars. read more

I normally go to the Planned Parenthood in Concord, because it's much closer to my home. My visit to this clinic, however, has changed my mind and urged me to spend the little bit extra BART fare (or bum a ride off of my friend) just to get out to this location. Because of my tendency to procrastinate and my forgetful mind, I waited until Thursday morning to make my appointment. Lucky me, that's when Walnut Creek opens their Saturday appointment book. I had to wake up a bit early, but the waiting times were much better (probably because of the protesters outside, they seemed like a daily occurence. Seriously, they blocked off HALF OF THE SIDEWALK. I had half a mind to call Walnut Creek PD, but I didn't think about it), and I would say I was in and out of there in about an hour (which is good, especially since it essentially was supposed to take a while). The specialist was really awesome, and she was patient with my tired, dumb remarks. It was awesome. The clinician was pretty cool too! She told me I could get an IUD, which I had been heavily considering (being a student an all), but wasn't sure I could do because of my age. Thank you for that! I'm definitely coming back, and if anyone asks me where I go, that's what I'm telling them. Awesome people. read more

All around such a great experience at this planned parenthood. Everyone was so nice, helpful, and caring. All of the women working here are like angels. Highly recommended. Thank you all for your great work & support. read more

I've been using this center for a year or so (since i got my license). Everyone I've interacted with here is incredibly kind and immediately made me feel comfortable. I came last year for birth control, and this past February to start transgender hormones. I really can't say enough as to how positive and kind the caretakers are here. If you come here, i can guarantee that you'll feel comfortable and cared for. read more

I cannot get over how amazing the staff is at the Walnut Creek Planned Parenthood. Every single staff member I came into contact with was kind, polite, empathic, actually heard me when I spoke, really answered any questions I had, and talked me through what they were doing as they were doing it. And I saw them treating every other patient around me with the same respect. For the first time in my life, I felt like I was being taken care of by healers that cared about each person they saw, not just doctors and nurses going through the motions. One of the doctors even teared-up once or twice during our conversations, and genuinely cared about what I was going through. Having such a supportive staff around me made my whole visit so much easier, and made me much more comfortable. They all seemed experienced and confident in what they were doing, allowing them to easily talk me through the procedure as it was happening. When I had a complication, they were calm, patient when I needed a minute, and proactive in checking any possible explanation before proceeding. After completing the procedure, my doctor ordered some extra tests to be safe, and sat with me to go over everything and explain all the concerns she considered, and why and how they ruled them out so I felt at ease. It's nice to feel like my doctor is actually ordering extra tests because she really cares and is just being safe for my health, and not because she's legally covering her ass. I truly can't thank every doctor and nurse there enough read more

I walked in with my boyfriend for "free" condoms and an STD screening and ended up taking the 20 minute ORAQUICK HIV test. I thought "why not you can never be to sure", well after 20 minutes I was pulled into a room where my world instantly fell apart. I was given a preliminary positive and had a blood sample taken to be sent into the lab. Two weeks later I got a call telling me my results were positive. I thought "how could this be?" It made no sense I had only had two partners, both of which I trusted completely, one was my boyfriend for about 3 years and the other my current boyfriend and good friend of about 2 years. For a month I was incredibly depressed and sure my life was over, I did so much research and then decided to seek help. I went to my school clinic and was immediately helped and assigned a social worker for counseling. For 6 months I had test after test performed and to my great fortune was told I had a false positive. Apparently this Planned Parenthood was giving out false positives left and right and telling people their results were 99.6% accurate. My advice, get retested somewhere else because they are obviously doing something very wrong and ruining people's lives in the process. Not reliable, get a second and third opinion for sure!!!! read more

I've been going to planned parenthood for years and Walnut Creek is by far the best location. The staff are fantastic, waiting time is not bad at all compared to other places, and location is easy to get to and private. I never feel embarrassed or shy, they make you feel so comfortable and accepting of all situations. I went in there tonight and Miriam was my nurse. When an absolute gem! I can clearly see how much she cares about her job and patients. We talked about topics that some people might find uncomfortable but she just listened and said she is not here to judge. Thank you Miriam for making me feel so comfortable!! I couldn't speak more highly of the staff and facility read more

SO- i was on my way to the clinic around 5pm...the time the claimed the clinic was closed. i get there by 5:10pm ( a little late) and to my surprise the staff that opened the door says to me: sorry we are closed come back tomorrow. All i said to the lady was: CAN I PLEASE HAVE A BAG OF CONDOMS? she refused to even give me one....she said: NO, you are going to have to come back someother day..blah blah...upset with the comment i said to her: GREAT- I GUESS I JUST HAVE TO SETTLE WITH UNPROTECTED SEX...THANKS! she laughed and closed the door......WOW...REALLY? read more

What a great experience! I was in and out in fairly good time! A little over an hour, how exciting. I will ALWAYS remember to schedule the first AM appointment just to ensure that I am not waiting for hours. That was my one & only complaint before, but what do you expect from a group of wonderful people who try to take care of as many people in need!? Right? They exam was fairly painless. The classical music & curtain was a new edition that made it just a little more comfortable. They are all so helpful & informative. I hope we all support all PP so they always open. Remember to bring a little or a lot of Ca$h for a donation! read more

BTW they are closed on Saturday despite what it says online. They have stupid hours. I mean they're nice people but their hours are strange. Plan to be off all day to come here read more

Planned parenthood is my life saver and this one has the nicest people working inside and were extremely helpful and non-judgmental as well. They had a funny movie playing on the tv in the waiting room which was nice for the semi-long wait. Plus, you can't beat their service prices. Be sure to make an appointment beforehand and come a bit earlier for paperwork. And don't forget to make a donation to this wonderful place! read more

Nothing but positive experiences here with the staff. They are very customer-service oriented as well as knowledgeable. I feel very comfortable going here and also able to get excellent advice and feedback. I feel like this facility is very selective in who they hire, which I appreciate because there is so much confidential information that passes through staff hands. I haven't had a clinician there so far who wasn't super; today I went there and was helped by Gretchen Duran, and she was extremely professional and informative. It is great to have this service available in our community. I think that they are doing a great job and I feel confident in returning there for future services. Thanks, PP! read more