You won't think it's a surgery center , you're waiting like you're in for office visit , waiting area is small, but the care and the doctors are excellent but it's not for me , I prefer a larger surgery center or in a hospital read more

Horrible place!! I have 2 insurances and they refuse to bill both of them. Then send me what ever my 2 insurances won't cover. They are trying to collect over $1000. For my injections. Fucking bullshit. If someone has 2 insurances bill both then collect.. I never received an EOB from my first Epidural which I gave around $500 for. so what makes them think I'm giving them any of my money.. they are probably just pocketing everyone's money.. please be aware if having any type of procedure here.. the girls in billing are just flat out rude, not sure how they have a job!! read more

Got the refund check today. The issued date was Aug 1. It took a whole 4 months + 1 week to reach me, when I had stopped calling them. We are done with this facility!! read more

BASS Surgery Center - Surgeons Near Me - Walnut Creek, California

I have had various procedures at five different surgery centers in Walnut Creek area. This center on Wiget exceeded my expectations. Front staff was friendly, courteous and efficient. Nurses on point, attentive and anticipating your needs. I couldn't help to notice the kindness and extra TLC given to a young patient. Stellar experience. read more

My 8 yo daughter had her surgery today and EVERYONE here was so kind to us from the receptionist to the nurses to the doctors. The Anesthesiologist, Dr. Ryu, patiently explained how he was the "sleepy doctor " and each step of the process in a calm & caring way so she felt comfortable. The nurses were friendly and informative (thank you ) and the doc did an amazing job. Overall wonderful experience, I would recommend this place 100%. Thank you to everyone who works here for going above and beyond to care for your patients read more

Absolutely amazing, yesterday was in BASS Surgery Center in Walnut Creek for lumbarectomy and bone spurs out. Today I'm walking better than have been last twelve years. TERRIFIC before customer service, check-in, prep for surgery and recovery afterward. Well earned ten stars if there was such a thing : ) Here's the staff that took such good care of me: Front desk: Essence  Pre op team: Taryn, Joe & Guadalupe  OR nurse: Julie  Anesthesia: Dr. Kim  Best Spine to Brain Surgeon in the World: Dr. Maxwell Merkow  Post Anesthesia Care Unit: Megan read more

BASS Surgery Center - Surgeons Near Me - Walnut Creek, California

I would like to take a minute to thank all of those at BASS Surgery Center for being the BEST in the business. Dr. Adam Brooks is one of the Very Best Orthopedic Surgeons around! His knowledge and expertise is Second to none. His background speaks for itself. His desire to be the best, shows. From his bedside manner to concern.and everything in between, is absolutely, Par Excellence!! His staff, from the receptionist on up to his assistants,is absolutely the Best there is. The quality of care, to compassion they share is something far beyond the word of Amazing. I can't thank BASS enough for all the love and kindness shown toward me while under going my Total Knee Replacement . Every one at BASS has made this experience, one I will never forget, but one I will cherish for the rest of my life, they will never be forgotten, but always remembered. Thank you, Dr. Brooks, for everything. This is one of the best Christmas Presents, I could have ever received. Merry Christmas, to all of you at BASS, and may 2024 bring you the best ever, after all, the Best only deserves the Best. Thank you, Robert Cornelison. read more

Rude and unprofessional staff nurses Long wait lines They hold you for a very long time on the most simplest of procedures. I also felt uncomfortable with the quality of service. read more

I recently had surgery performed by Dr. Hannabass and his anesthesiologist was Dr. Ryu. I was so impressed with all the staff at the Bass Surgery facility. They were all so caring and awesome. Dr. Hannabass was great and provided my husband with updates. Dr. Ryu is also an amazing anesthesiologist, of all the surgeries I've had, this is the first time I've never gotten sick post surgery from the anesthesiology. Thank you all so much! read more

I went for foot surgery recently. There were plenty of helpful people to get me ready for my procedure. The staff was very thorough checking on me and asking pertinent questions. The wait time was reasonable. The post surgery woman was so nice and helpful. Her name is Violet Okwuosa. She was definitely an angel. She got me food, helped me dress, whatever I needed, she was on it. I am so happy with my experience! Thank you Bass and all the lovely people that helped me that day! read more

I had my breast reconstruction at BASS and was so grateful for all the wonderful nurses and doctors. Everyone was awesome. I'm heading there again on Monday for touch ups. If you're going to BASS, you're in great hands. read more

Just had surgery 4 weeks ago, what an awesome staff here. Very Professional Caring and Attentive. Thanks for the Hospitality.

Great experience all the way around! Everyone I interacted with was, polite friendly and professional. I did have to wait a bit past my scheduled time, but they checked on me every step of the way, and didn't just leave me sitting by myself wondering what was going on. My procedure, which was a shot in the back was quick and painless. Did not even feel the needle to go in. Fantastic crew of employees who actually give a crap and know something about customer service I don't want to have to go back, but if I do, I know, I'm in good hands! read more

Great people and very good service when you need it! Walnut Creek is quite crowded, but once you are there, they care for you!

Be prepared to wait hours for your surgery. I've been reading the reviews and I see this is nothing unusual for them. I was told that they had problems with their first surgery. In that case, why did they not call us at home and tell us to come later. My husband and I arrived around 1120 for a procedure that was scheduled around noon time. He was having a cyst literally the size of a cheerio removed from his chest. Not only did they put him under anesthesia which was unnecessary, we sat there until 330 before he went to the OR. We were offered no explanation as to why we had to sit there, we were not even offered a drink of water. There is no place around there to buy anything,- you have to drive to get anything. He had a knee replacement five weeks ago that was less stressful. We're not young, in our 70s. We live 45 minutes away and had to drive in rush-hour traffic to get home. Unacceptable and poor service. The staff there is very nice and you can see that the front desk ladies are stressed out by having to deal with this kind of stuff all the time. Other people were being treated the same way. read more

I brought a friend here and while I waited in the parking lot (patients only in the waiting room), I saw the doctor stroll in, ten minutes past the time my friend's procedure was supposed to start. I also witnessed nurses stepping outside the door to smoke, multiple times. I get that people smoke, but the nurses, right outside the front door? Yuck. read more

While the surgery went well this place is overbooked and doesn't respect patient's time. I noticed two reviews weren't recommended by Yelp yet they were spot on. First we were told to be there at 7am, then it was changed to 10am. Even after arriving at 9:45am, my wife wasn't brought back to prep until noon. I arrived at 3pm to pick her up only to find out later that she didn't go in for surgery until 3pm. The explanation was that some previous patients were late which backed them up. First, unless it's life threatening, a late patient needs to go the bottom of the queue. Second, if you're not able to see a patient on time, at least offer the option to reschedule. What was supposed to be a morning off for a morning procedure turned into an all day affair. read more

The staff explained everything pre and post surgery. I felt very comfortable and the environment appeared clean and organized.

I had a good experience here. Came in for a septoplasty and turbinate reduction with Dr. Au. I felt everyone was very attentive, there were lots of staff members and they are easy to find and flag down if you need anything. Everything I asked for was accommodated, including last minute questions before my surgery. I felt very comfortable here. Communication was clear. The only thing I would say is that they did want to release me perhaps a bit earlier than I was really ready for. But my ride was about 1.5 hours late and I was definitely ready to go by then. So, don't let them rush you out of there if you need more time to recover or need to have bandages changed, etc. read more

Great experience Thank you Jennifer (Nurse) for taking such great care of me. I love the pictures of your dogs

When I arrived for my shoulder surgery I was told by the front desk I owe a copay of 700. -which I didn't know about. My husband just dropped me off and I did not bring my purse . I told them that -they would not do surgery without it. So I had to wait until I could get a hold of my husband. She was really rude . Money is tight with us because of the virus. They could of waited until he picked me up to collect the Payment instead of embarrassing me .This held up the whole procedure. Very unprofessional. I was already nervous about the surgery. I do not recommend going there. . read more

From the imaging to the surgical offices Very professional and polite to thumbs up they make sure you alright ask omg if you have any questions they joke with you and each other it's like a family environment Ps Happy 40th Jenn read more

Mom had an appointment this am for which we needed to arrive 1.5 hours early. 7 hours later, she will be released! While the nurses were very nice, the time spent here was ridiculous! They have over booked so much that there is no way they can stay on time. I would not recommend this place at all. read more

I have had procedures there 4 or 5 times with Dr Longton. Dr Langton is amazing for pain control and is a very kind man. The staff at the center are wonderful! They are cheerful and very kind!They try their best to make things go as scheduled- but it can't always work that way when dealing with people and the various procedures that are being performed. Since I was not allowed to eat after midnight the night before,I was so happy when I was offered crackers and a choice of juice. (I always go for the goldfish). The staff help me get dressed because I was mildly sedated. My only reason for a 4 instead of a 5 is because it is cold cold cold. (They are right there with heated blankets, but i get chilled) I knew it was a good place when I was admitted by the Director of Nursing! He was right there helping- sign of a good leader! Cold or not, it is my place of choice for my procedures! read more

I had an excellent procedure yesterday at Bass because of the front office staff and especially Chris who I think is the Executive of operations. I strongly recommend Bass! read more

I actually want to give 4 1/2 stars. Super place! Comfortable waiting room for whoever is bringing you there and taking you home. Front desk is very professional and good natured. Back of the house accommodating and professional. I took off 1/2 star because they had my name spelled incorrectly. Note to everyone...when they ask you to check your information, CHECK IT! That's how I caught the mistake. They call you the day before to give you your appointment time. Too bad you can't choose the time as I am a morning person and my surgery was 1:15. I was starving when I got there. By late afternoon the day before they still hadn't called. So I looked at the brochure and it said to call if you don't hear from them. So I did. They had my phone number wrong. Can't say for sure whose mistake it was on the registration form. Mine or theirs. They left a message on someone's phone but it wasn't mine! So two things: if they don't call by 2, call them. Don't fret until 4 like I did. And check the info when they ask you to. Building is easy to find. Adequate parking. Good experience overall. Highly recommend. read more

I'm 70, and on a 90 degree day these barbaric idiots made me wait out in my car instead of in the waiting room while my husband had surgery. Moreover, the toilet in the lobby was out of order. Bad scene. read more

I recently had surgery at this location. The nurse who assisted me with check in was great! She took me back right away for prep. My anesthesiologist was wonderful as well. They explained every detail and made sure that I was comfortable. After my surgery was complete I had a different nurse and a very different experience. The nurse that woke me up did not identify herself. She never offered me a cup of water or crackers. She didn't even ask me how I was feeling. I heard every other nurse asking there patient's if they would like a beverage / crackers. After coming out of surgery my throat was really dry. I finally asked the nurse her name and she stated, Florence. She looked very frazzled, confused uncoordinated and was not very knowledgeable of procedure's, processes and proper bed side manners. Lacked empathy!!! I work in the healthcare industry also, I was looking for more. She was walking around a bit then she would come back and chart. Florence didn't possess CONFIDENCE in what she was doing. She didn't say 2 words to me until I asked her what her name was. By this time I was so frustrated with her and I let her know just that. She said, "you're frustrated with me". I said, "yes, you haven't acknowledged me and I don't feel like you can properly relay my discharge information to my husband". I requested another nurse who would be more attentive, knowledgeable and show some kind of empathy. Finally another nurse assisted me. She was awesome! I was told that Florence was from the registry and Florence did share with me that this was her 1st day in the clinic. But she did not show basic aptitude for the position. Bass Surgery Center overall was great with the exception of Florence. I would have rated a 5 if it wasn't for the 1 individual. read more

I'm getting around to a longer review of my experience here. I had a hip replacement in the surgery center 2 years ago. This is a substantial operation, requiring 4 - 6 months of rehab to regain full function. The center handled the surgical procedure very well. One aspect of my care, a catheter, was botched in numerous ways from start to finish, causing me significant pain for a day and a half. I know this was the case because I had my other hip done in hospital 3 months ago, and had no trouble at all, not needing a catheter. And I wouldn't have needed it here if folks knew what they were doing. I wrote to management about this in some detail, but the letter was ignored. My rating would have been 4.5 out of 5, but I don't like inattentive managements and expected more commitment to quality. The staff was positive and friendly. Everything was on time. The center is compact, so you are moving short distances from your own prep/holding/recovery area to the OR and back again. It was great to go home the same day - I was there about 12 hours, start to finish. I recommend this option over the hospital if your condition and the complexity of your operation allow it. Get as educated as you can beforehand so you can have input into what is going on when others want to manage what you feel and do. read more

I would not recommend. I just took my wife for surgery in the WC office. They took my wife in to get prepped and said they would bring me in to see her before taking her to surgery. Instead, they just left me hanging, didn't come out and took her to surgery without telling me anything. Employees are more interested in talking to each other and gossiping instead of being patient (and spouse) focused. I hope the surgeon is more competent! Fix your employee culture and system for working with spouses of customers. Avoid this place. SAD!!! read more