TERRIBLE, no RESPONSE at all after calling and leaving multiple voice messages to schedule scan. I…read moremissed one call from bayside imaging and has been trying to follow up since Monday as you can see in the picture. Inform your doctors not to send referrals for any test as they don't care to help.

I've been to Bayside Imaging for an adrenal MRI in June and was scheduled to have an MR angiogram…read moretomorrow (11/08/2022). I had a positive experience in June, which is why I asked my PCP to place the order there when BASS Imaging told me they don't do MRAs. I didn't have to wait long for my MRI and the tech (sorry, I don't remember her name but it was Indian) was friendly. When I called to schedule last Wednesday, I was able to get an appointment in five days. This morning, I woke up to a voice message from Bayside Imaging saying that they need to cancel my appointment because they don't do MRAs. WHAT? They should have told me when I called to schedule the exam that they don't do it, not AFTER they scheduled! It's the scheduler's responsibility to know what exams they do and don't do. If she wasn't sure, she should have said, "I'm not sure we do MRAs, let me find out and call you back". Appointments shouldn't be cancelled by a practice other than unforeseen circumstances. The scheduling staff needs better training so they don't schedule patients they have to cancel later. Scheduling errors on the part of the practice is NOT an "unforeseen circumstance" per the quotation below. "Poor planning on your part doesn't constitute as an emergency on my part". When I spoke to the receptionist, she was apologetic and tried to see if any other Bayside locations do MRAs. She said they don't so I told her the website needs to be updated. Their website said they do MRAs, which is one reason I asked my doctor to place the order after BASS said they don't do them. It's bad business practice for a company to say they offer services that they actually don't. As others stated, I sometimes had to leave voice messages DURING BUSINESS HOURS that weren't returned. Though I was able to reach someone when I called after leaving messages, there's no reason I shouldn't be able to speak to someone or not get my call retuned during business hours. Bayside needs to hire more people because they are clearly understaffed if messages aren't returned in a timely manner. This review should be 2-2.5 stars but I'm rounding up because of the friendly staff and ability to get sooner appointments compared to John Muir. Next time I need an imaging test, I would call Bayside Imaging BEFORE asking my doctor to place the order to avoid the above situation from happening. I want to give them another chance but I don't want to delay care due to scheduling errors that are the fault of the practice.

I waited just a short time, the X-rays were done very quickly and that evening I received the…read moreresults of the X-rays.

Some of the rudest most unhelpful staff I have ever experienced…read more First, they call me the day before I'm scheduled for imaging to tell me my insurance has denied the request, making me scramble to understand why and reschedule - which then makes me need to reschedule with my doctor who requested imaging - pushing all of my care and treatment out by months. Second I finally do get it scheduled and they are incredibly rude and reprimand me for not arriving at a certain time - 30 mins early - when I was only told to arrive 15 mins early over the phone - in an incredibly harsh and rude tone like I had killed their cat or something. If you can - go somewhere else.

I've been here several times for MRI's. I have issues with…read morethese procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, both at the front desk and the staff in back. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for. Just a quick note... Don't forget to ask for a copy of your imaging on CD before you leave. I have had to come back or had to have it sent to my doctors later.

I was referred by my primary care provider to get an MRA of my brain because my family has a…read morehistory of brain aneurysms. I had previously made an appointment at a different imaging center and quickly cancelled due to my fear of feeling claustrophobic. I researched open MRI machines and found Medical Insights Diagnostics (Inview Imaging). I scheduled my appointment for a few weeks out and had it today. My appointment was at 10am and I showed up a few minutes prior. I filled out three quick forms and was taken into a changing room where I was able to store my phone, keys, wallet, etc. I was taken into the MRI room and was immediately put at ease with how roomy the open MRI is. I did not have to change into a gown for my scan and I even got to keep my shoes on. I laid down on the table and was given a cushion to go under my legs and two smaller cushions to go next to my head. I was also given ear plugs. I inquired about headphones to listen to music, but because of the scan I was having I was not able to listen to music. Since I was having a brain scan I had to wear a coil over my head, which was comparable to a football helmet. I was handed a "panic ball" that I could squeeze if I needed to be pulled out of the machine and they sent me inside. My scan lasted 20 minutes, but felt much faster. I was able to remain calm the entire time and even opened my eyes a few times. I cannot describe the relief I felt upon finishing my scan and exiting the machine. I grabbed my things, paid, and within 5 minutes I had the CD of the scan. If you have anxiety or claustrophobia I highly recommend coming here for your MRI. The open MRI is spacious and the MRI techs made me feel comfortable. I will be coming back here for any future MRIs.

I had to take my son here for a ct scan. The front desk is friendly and super nice. We were able to…read moreget an appointment quickly. The whole process was quite efficient and as painless as possible. I just hope we don't need to come back again because that would mean something is wrong again!

They close at 5, but they do X-rays until 4:30. Really? That is all they do. They should close 4:30…read morethen. I needed an X-ray for my son urgently but they seem do not care.

Really friendly, helpful staff here. Long wait time (7:15 appt, 8:15 admission). Everyone went…read moreabove and beyond to make you feel comfortable, all the way through the process

I did not know what to expect from this visit based on these negative reviews. I honestly had a…read morereally great experience for my first time getting an MRI. I went right in on time for my appointment (I also got a 6:45 AM appointment.) the staff was very nice to me! When I went in they give you ear plugs, and they offer you something you can put over your eyes. All in all, I would recommend this place. I know there are many negative reviews below, but I did not experience anything bad.

I had a recent visit to Stats Meds Urgent Care, and I'm truly impressed by the quality of care and…read moreprofessionalism from the entire team. From the moment I walked in, the staff was welcoming, efficient, and attentive to my needs. The check-in process was smooth and quick, and I appreciated how clean and organized the facility was. The medical staff were knowledgeable, compassionate, and took the time to explain everything clearly. I didn't feel rushed at all, and they genuinely listened to my concerns. What stood out most was how fast they addressed my issue without compromising care. I was in and out much quicker than expected, which is a huge plus when you're not feeling well.highly recommend

I had recently removed my review but I am adding it back due to the fact when I called back to ask…read morewhy did they say I came in for a headache and unspecified vehicle accident when I explained to them it was work related and my job had me go there. The lady cut me off and placed me on HOLD for over 30 minutes. I had called to make an appointment and they told me to "walk in" I'm sure they saw how much pain I was in and there was barely anyone there. A man came in after me and they took him back right away. The front desk staff were friendly. When I was waiting to be seen by the Dr someone gave me a heat pack to put on my back because I was in pain. The dr said no let's get you an ice pack because of the inflammation. I would have thought that's what they would have given? Again still long wait times I should of went to my drs at John Muir but I came here because my HR person at work told me to come here

Had my MRI done at this place. Very friendly staff. Parking was a breeze and they validated. They…read morehad a locker where you can put your belongings. I didn't know that the MRI machine was that noisy but they give you an earplugs. Instructions from the staff were easy to follow. My overall experience was very positive.

This place is very hidden, it's in the middle of downtown Concord so a lot of stop lights. They do…read moreoffer parking but I'm not sure if you have to pay. I parked on the street because I wasn't sure about parking. Once I got there it seems like a business only building but once you look around and look at the virtual information screen you can find where you are looking for. I arrived at my appointment on time and was instructed to drink water one hour before the appointment. I did that of course and they did take a bit long and holding in my pee for that long caused my stomach to hurt. I was so close to just going to pee but luckily they called me in. The ultrasound technician was really nice and walked through everything. Once we were done I asked about my results and she said she's not allowed to discuss that which is understandable. My overall experience was great, I just didn't like holding in my pee for that long but that just my preference.

Came in for my routine Wellness check for work. Easy to make an appointment, in and out in under 5…read moreminutes. The phlebotomist Stephanie was very professional and was able to draw my blood with no pain or bruising. Great service today! Bonus they have a beautiful rose garden out front!

Excellent, professional service with pleasant smile and positive energy to charge your day. Did not…read moreeven fill the needle for the blood samples. Losing the star due to computer failure on the entrance, that was sending me back advising to reschedule the appointment. Hope you fix it next time visit. THANK YOY, Brianna. You are getting five stars!

Dr. Asandra is the most caring Doctor I have come across. My 82 year old father was scheduled for a…read morekidney biopsy with Dr. Asandra and she called me that morning after reviewing his records and re-scheduled the biopsy for a time when she could biopsy and treat the tumor at the same time. So essentially, the biopsy was safer because she froze the needle tract and tumor at the same time, so there was less chance of the tumor spreading from the hole created by the biopsy. It saved my dad an open surgery where they would cut out half of his kidney. It was the more minimally invasive way to do it. Not all doctors know about this new treatment that requires only a few 5 mm incisions rather than a big open surgery. That could be why it wasn't recommended to begin with. It's more commonly done at academic centers where they are very current with medical advances. It's very common where Dr. Asandra trained at Stanford and still teaches occasionally. This type of treatment may require more than one freeze (kind of like a wart may require more than one freeze). But it's better than a big open surgery! I can't thank her enough because the other way could have made the cancer spread. She thoroughly explained everything, gave me her email address, and made herself available to me in case I had questions or concerns and always replied right away. My father has had a follow up CT scan and everything looks good. She is amazing, well educated, and has high grades on healthgrades.com. I just wish she could be my father's Primary Care Doctor. She is an angel. Healthgrades.com lists her locations as does the johnmuirhealth.com website. With a little searching, you can find her. TWO YEAR FOLLOW UP: My dads tumor appears to be dead. He gets an ultrasound or CT every six months and it has not changed. Dr. Asandra takes the time to go there and review the reports even though she isn't his doctor, then she emails me. Who does that? As I said, she's an angel!

Everyone I encountered here was lovely. My PT was Jenna Mitchell. Super smart, talented, caring,…read moreand personable.

The people here at front desk are incompetent just like the rest of John Muir. No wonder your…read morereviews are garbage.