I had to take my son here for a ct scan. The front desk is friendly and super nice. We were able to get an appointment quickly. The whole process was quite efficient and as painless as possible. I just hope we don't need to come back again because that would mean something is wrong again! read more

They close at 5, but they do X-rays until 4:30. Really? That is all they do. They should close 4:30 then. I needed an X-ray for my son urgently but they seem do not care. read more

If I can only give them negative star, they charged me for $600 at first for MRI, my insurance HMO called them many times , they should have charged flat fee of $100 for complex imaging , they are stealing peoples money , same issue charged my husband they are not able to process refund for many many many days , this is stealing and that's all! Never never will go back read more

I was calling to see if norcal took my insurance. They had told me no previously after being with them for 30 year but I believe that was a mistake. I called billing to just ask a simple question which I thought was appropriate.The rep was horrible. Said i had to have an appt in order to ask this question. He was rude,I was frustrated. read more

Super positive experience. Staff was friendly and made me feel relaxed, which is saying a lot considering I was getting an MRI to confirm my brain tumor hadn't returned. Also, I was in and out in half the time as other offices I've gone to, which also helped. The whole experience was positive. Definitely would recommend to family, friends, and everyone needing any kind of scan, especially MRI! read more

The staff at this office were kind and professional. The office was very clean and tidy. I had a couple pages of paperwork to fill out and as soon as I was done I was being called back for my imaging. I was fully ready for a long wait but not the case at all! The tech was very nice and walked me through everything she was doing so I would feel comfortable with the process. I really appreciated that as it can be uncomfortable. When I was done the doctor came in to explain my findings right to the bedside. The quality of care was excellent in my opinion and I recommend you choose this location for your imaging needs! read more

A real jerk did an ultrasound on my bladder. She announced that I was supposed to have a full bladder for the ultrasound. I told her no one told me or sent any written confirmation if the appt. or instructions. I told her to get me a glass of water. She said no, she'd just do it because the bladder was 1/4 full. I felt so bullied by her tone and attitude. Then for her to say she could proceed anyway? She's a mean jerk and should not be near vulnerable people who wonder if they have a serious medical problem. I told the manager what happened. I will never use them again. read more

5/16 The appointment process was easy, and the office/medical staff were pleasant.. However, before the visit, they sent an invoice, implying that they had already settled the amount with my major insurance carrier and agreed on the amount I owed. Upon arrival, they requested payment, and I paid. Now, 3 weeks later, I've noticed the insurance claim is settled for a different amount, resulting in my overpayment. I'm sure if I had not called them, I would not be getting a refund in the mail--they claim the first payment was an 'estimated' amount. I wonder how many people are overpaying? As it is, I now have to wait for them to review, and if they agree with me, I will get a refund in the next 30 days. If you visit this office, do NOT pay any amount except your office visit co-pay and wait for the full insurance claim to be completed. Update 5/28 - Refund check received read more

I was referred to your facility by my Primary Care Physician (PCP). Over the past month, I have attempted to schedule an appointment, speaking with your representative four separate times. On each occasion, I was told I would need to wait an additional month before making an appointment. It wasn't until my most recent call that the representative questioned my competence, treated me disrespectfully throughout the conversation, and ultimately informed me that I needed to contact my PCP again. When I requested to speak with a manager, I was told, in no uncertain terms, that if I was dissatisfied with the care provided, I should seek another facility. This level of service is unacceptable. The way I was treated is unprofessional, and I refuse to tolerate such disregard in my community. I am requesting that this issue be addressed, and I would greatly appreciate being directed to the appropriate party to escalate this complaint further. There must be a more efficient and respectful process for patients to be treated, and I expect that improvements will be made. read more

I am really disturbed by what happened to me here regarding my mammogram follow-up. First, I had my annual mammogram at John Muir Health in San Ramon. I've been there 4 prior years without a problem. The mammogram tech said I should hear back within a few days, "by next week at the latest." (It was a Wednesday). When I didn't hear from anyone by the following Fri, and starting to get worried since no results had been posted, I called John Muir and the receptionist said "No has even looked at your report yet." She said give it another week. Ok.. Well that afternoon, I received a call from John Muir / Nor Cal Imaging in Walnut Creek saying that there was a problem with the mammogram pictures taken on my right side, and that I needed to come in to their Walnut Creek location for more pictures and a follow up appt. She said, "Do not worry. We are not going to charge you for this appt or bill your insurance because it's our fault that our machine messed up and we can't read your results." That seemed fair, so I agree to drive to Walnut Creek for a 2nd appt, which is booked three weeks later as they didn't have anything sooner. I get to the WC location for my 2nd appt, and I confirm with the receptionist that I am not going to be charged or billed again for this appt, and she said that was correct. She stated I was a "call back" and would not be billed. The technician takes me back to the room for "more pictures" and proceeds to take 3 more squashing pictures of my right breast. Then tells me to go wait in the waiting room (in my robe) while the radiologist reviews my pictures. So I carry all my clothing balled up (i had a sweatshirt, puffer jacket, bra, and my purse bunched in front of me) and walk in my robe to the waiting room, where there are 3 other women all sitting there in their robes, too. I think, wow, they are all call backs, here waiting for their reports to be reviewed as well?? I wait for a few minutes and the original mammogram tech comes back in the waiting room and tells me the radiologist isn't happy with what she saw and she needs me to come back in the room for even MORE pictures. I go back to the mammogram room where she gives me paperwork to sign and says, "Now you're a true call back and we need to bill your insurance for this appt." Me - What? Her: "Since the radiologist wants more pictures, instead of sending you home and calling you back again, we're just going to make this appt a true call-back and take care of you now." I'm thinking, that's quite convenient, but okay, I'm here.. She takes two more squishing pictures of my right side, looks at them and says, "Can I trouble you for one more?" I said, "No, I'm done. Sorry." Mind you, they had taken 5 mammogram pics of one breast by this point and she's still asking me for more. I'm thinking, if you can't tell what you're looking at with 5 pictures, 6 isn't going to help. She then tells me I need an ultrasound since the 5 pics STILL aren't clear. She takes me back to the waiting room where there are even more women in robes, before I'm escorted to another room where an ultrasound tech performs an ultrasound on my right breast. Says she doesn't see anything suspicious. Just a swollen lymph node and "simple cyst" which she said is fluid-filled, they come and go, nothing to worry about, and do not turn into cancer. Only a tumor would be concerning. But she said the radiologist needs to review my ultrasound to be sure. I wait about 3-5 more min and a very young looking girl comes in, announces she's the radiologist, and says, "You look great. I see nothing suspicious. We'll see you again in 12 months." She reviewed all those pics + ultrasound that fast? And that's it?! So my "free" call-back turned into a paid call-back, they utilized every avenue they could by taking multiple mammogram pictures and then saying I needed an ultrasound, and then said, "Oh you're fine, see you next year!" I feel completely taken advantage of and very disturbed by this experience. They used my appt to max out every dollar they could with as many mammogram pics as they could + an ultrasound. I am sure they were doing the same thing to all those other women in the waiting room. It was a mammogram MILL in there. I will never return here. And unless you want a total of 10 mammogram pics taken on one breast (including my original appt), I suggest you stay away as well. read more

The office staff is very nice and the technologists are all extremely kind and efficient.

THe only way to get through is to PRESS 2 on the prompts. lt will ask if you are a Doctor, press 2. A person answered! Otherwise hold times are forever if ever, especially annoying if you have a referrel and no choice to go elsewhere. read more

Yes, the hold times are long, however, the lady who did my mammogram was awesome! I think her name was Cheryl. She was very personable and caring!! In the past, I had my mammograms done at Kaiser, and they really hurt. This wonderful lady was so gentle and it didn't hurt at all! read more

Horrible of waiting more than 30min on the phone for an appointment and nobody answered phone calls. Wondering if the facility is still operating? read more

3.5 stars, but I'm feeling generous so I'm rounding up to 4. I had a detailed temporal bone CT at NorCal Imaging this afternoon on referral of my ENT to schedule the health of my mastoid after a bad ear infection over the 4th of July weekend. As others have stated, there were a few occasions I was on hold for 15 mins. There were other miscommunications around the following issues. However, the staff are friendly and patient, which explains why I rounded up to 4 stars. 1. Question as to whether the paperwork for the prior auth was submitted to Blue Shield: I was frustrated that they were taking forever to submit the paperwork to BS despite my calling everyday and being told they'll ask the scheduler to submit it. I had an appointment with my ENT this morning, so they called NCI to find out what the hold up was for taking so long to initiate the prior auth. They seem to have a large volume of PA requests and were likely behind due to the holiday weekend. That said, I got a call after my ENT appointment so I think doctors' offices have more pull as to how quickly patients are scheduled. Yelpers, if you call NCI to check if the prior auth has been submitted but the answer is "no" after several days, ask your referring doctor's office to call. Not only did they call to schedule, but they were able to get me in this afternoon! 2. In network status and cost: I was told when I scheduled the appointment that I owed my imaging copay plus the deductible. However, my summary of benefits that I downloaded from my BS portal states that the deductible does not apply to INN facilities. I was told to call BS and ask them to call NCI. The person I talked to at BS said NCI wasn't in network, which was upsetting given that my ENT's office knew what plan I have and that NCI didn't tell me that my plan was OON when I called. When I called NCI to cancel due to my insurance being OON, the person I spoke with assured me they are INN so I initiated a 3-way call with her and BS. A different BS employee confirmed YES NCI is INN and NO I only owe the copay! I didn't have to wait too long after filling out the paperwork. The exam was uneventful as expected. Thank you front desk staff Tanya and Lyse and tech Shireen for being patient, friendly, and professional. read more

When scheduling an appointment, it's true it does take at least 45 minutes (probably more) to finally be able speak to someone to try and make an appointment. Having previously read the reviews, I mentally prepared myself to wait for a long time. Besides the scheduling portion, once you arrive for your appointment, it's pretty efficient but also depends on how many people are available to help with checking in. Overall, they are a very clean, professional and friendly environment. I knocked a star off because of how long their hold times are on the phone and their line length to get checked in in person. read more

Had an appointment for an X-Ray set up weeks in advance before another scheduled medical procedure. Nor Cal imaging called me two days before my scheduled appointment and told me that the technician originally assigned to do my X-Ray decided to take the day off. They then couldn't arrange another X-Ray until one month later (and after I needed it for another appointment). It is extremely unprofessional to cancel on patients at the last minute and not provide a timely alternative appointment. I'll look elsewhere to get X-Rays done. Avoid this place. read more

An order for an MRI was sent to Norcal Imaging. I was told that they will call me to schedule an appointment. After not hearing from them for over two weeks, I called. It took another two weeks of back and forth because of insurance. I finally got an appointment, showed up early for the MRI, but was turned away by the receptionist because they decided to not to accept my insurance, and to pay $550 out-of-pocket if I still wanted the MRI. They couldn't make a simple, one minute phone call to me before I drove 45 minutes for an appointment. RUDE and INCONSIDERATE. read more

I've gone here many times for my mammogram, and for other scans as well. They are professional, friendly, and get the job done well. The reason my review is not five stars is because it's impossible to get an appointment. I keep calling, trying to get an appointment, but have to hang up because I have other things that must be done. Right now, I'm on hold again, and have been for 28:37 minutes. This is no way to run a business. --- I gave up after 50:08 minutes. I needed to use the bathroom! So now I'll still have to call back and waste time waiting to make an appointment. read more

I called this am to schedule mri. She said fax and they will than schedule an appointment. She didn't want to seem bothered. I called again. Left on hold when transferred. If they are at lunch the patient should be told to call back. Very very I professional All on Friday March 17 2023. With lots of places to choose. Choose elsewhere read more

NorCal Imaging exceeded my expectations. Scheduling was easy over the phone with no long wait times (contrary to what many reviews here say). I went in for an HSG ultrasound and Doctor Fiske (as well as the nurse) had the utmost care and bedside manners. The procedure was quick and painless, and results were shared directly following the procedure. The only hiccup was ensuring that the procedure was coded correctly by them for insurance purposes. Once that was resolved (before my procedure) everything was smooth sailing, transparent, and the office staff were very helpful. read more

I echo what the other reviewers have said. Making an appointment is a giant pain. You can't schedule an appointment from the website. You have to call in and speak to someone. The hold time for someone to answer your call is over an hour. I do feel sorry for the lady who finally answered the phone. She sounded incredibly tired and overwhelmed. The company needs to hire more people. Oh, don't bother calling for a mammogram. After an hour on hold, I found out their only mammogram technician resigned, and so they are no longer doing mammograms for the foreseeable future. Now, I have to call my doctor's office and ask to be referred elsewhere, delaying my screening by at least a couple of weeks. Gotta love the American healthcare system. read more

NorCal Imaging | Walnut Creek - Hold time... - Diagnostic Imaging Near Me - Walnut Creek, California

On the phone for almost 45 mins and no one picked up! If you read all the reviews this place has awful customer service! Go somewhere else!! I am curious if the head of management even reads these comment ? read more

Run the other way! I have been a patient there for 10 years but over the last 2 years the quality of radiology screening has gone down hill. The radiologist did not read my last 2 mammograms accurately and it wasn't until I moved out of state and had a new mammogram completed 5 months after my last one was it determined that I had microcalfications in one breast and a mass in the other breast. They appear to not be very thorough so it's best to go somewhere else. It could end up saving your life. read more

Scheduled me weeks ago for an appointment on a Sunday, they called me and confirmed the appointment that morning. I show up and the place is closed. Unacceptable, unprofessional! I called Back today and they were insistent they were open even though the doors were locked in the parking lot was completely empty and there were no signs of life anywhere. The person I talk to you didn't even know their own business hours and had to call the supervisor to confirm their business hours. My question is why did I get phone calls from the Oakland office yesterday confirming my appointment if the Walnut Creek office was open? So, in short, they were open yesterday, but the equipment wasn't working. That's why the doors were locked and there was no cars in the parking lot. Incredibly unprofessional, no concern for wasting peoples time! I got a new appointment, not looking forward to it, not expecting it to go well, I'm not even expecting to be open when I get there to be honest with you, as they don't know their own business hours. Perhaps I will update this after my appointment, but I don't see the service getting any better. read more

I was very surprised at the level of care. There were three receptionists/check-in people at the front desk. Not only was the woman who helped me unwelcoming - keep in mind this is a medical facility so the reason that people are there is that they need help which puts people in a vulnerable position in the first place - but also, I was ignored after I checked in. I checked in at 4:17 and apparently, the person who does the x-rays was off at 4:30. I was not told that. I waited while three others who came in after me were attended to before me. I truly believe that had I not said something, they would have let me sit until closing time and then lightly and insignificantly apologized. The manager was informed about what was going on but never came out of his/her office to have personal contact with me. During that time, I asked to use the restroom. The door was locked. I waited for a period of time and when I asked about it the people at the front turned their attention to me and said that no one was using the restroom and that someone accidentally left the door locked. How much longer would I have been standing there if I hadn't asked waiting for an empty restroom? Finally, someone at the front tracked down the person who did the X-rays (who had checked out without letting anyone know) and that person was apologetic, checked back in, and performed the X-rays. The technician was very nice and continually used my first name (I think in an attempt to comfort me) but actually, he had me take off my bra (I did so by reaching underneath my sweater) without giving me privacy and leaving the room. I asked if I should put a gown on, but the tech said I didn't need to. The most egregious behavior was of the front desk/check-in staff. I did not see the tech until after 5 p.m. and each of the folks at the front behaved as if she was in a bubble while chatting with each other. They completely ignored the clientele/patients. When I politely asked when I would be seen their attitudes were annoyed and defensive. I would suggest for those people that they should consider working in a line of work other than health care if they don't care about people. read more

I have tried calling four times to make an appointment. I am currently on hold and have been for 19 minutes so far!!! GET IT TOGETHER!!!!! read more

***Beware of NorCal Imaging's billing department NorCal Imaging's billing department sent me a bill for an amount that was different from the EOB provided by my insurance company. When I contacted my insurance company, they said that NorCal Imaging had sent the bill in error. However, NorCal Imaging continued to send me bills for the incorrect amount. NorCal Imaging should work with my insurance company to correct the bill and issue a refund. However, NorCal Imaging has not made any effort to resolve this issue. If you are considering using NorCal Imaging, be sure to carefully review the bills sent by the billing department. read more

I just had the most pleasant experience with the manager on the site. Trying to schedule a PET scan and the ordering physician failed to send the order to the office (fax). Instead of making me run around and call the provider, the manager knew the urgency of the order and is contacting the physician on our behalf. Thank you to staff and to the manager for going out of your way to help. Thank you for the great service and for going th extra mile when our physician dropped the ball. Total confidence in this site. Sorry I forgot the managers name. read more

I've called 3 times and waited over 1 hour with no pick up... what kind of business is this?

The wait times just to get someone on the phone to schedule an appointment are inexcusably long. I have now waited 30-40 minutes just to have a 3 minutes conversation about scheduling. This is totally unacceptable and requires me to plan my attempts around my work meetings. read more

We have been calling for a week straight, different times of the day and cannot get through. Not sure if this place is even operating during their listed business hours. read more

I would never come here again! I was sent here by my job. I was greeted poorly and was given an attitude the entire time when attempting to check in. The woman at the front made it seem like it was my fault that my orders weren't sent by the provider! And she asked with an attitude if my address was up to date on my ID and I said no I don't think so she slammed a sticky pad down and the pens! This place is horrible! I'm literally so upset at this place because they treated the person behind me better! (I won't go into a race thing)! I'm literally sitting here waiting for my appointment as I write this that's how upset I am!!!! Just wanted to add that the actual imagining Techs where amazing and very nice!!!! But the front staff needs to be re trained on how to welcome and treat patients!!!! read more

I have called twice now and waited over 45 min to get through to make an appt. I still don't actually have an appt because I can't sit and wait on hold all day. read more

My most recent experience here was not good. My spine specialist sent me in for a whole-body bone scan. After I was injected with the nuclear medicine, I was instructed to drink at least 4 glasses of water before returning 3 hours later. I did. Before and during the scan, the tech never asked if I was okay or if my position was okay. I had to use the restroom several times, which was inconvenient for everyone involved, and the person working seemed angry at me personally for that, suggesting there was something wrong with me. Before the scan was even set up, they went back and forth with my doctor for almost 2 months, trying to figure out exactly what he needed, when according to his office, they were obvious. The images that came back, I do hope, are useful for his office, and if it needs to get done again, I will ask that they send me somewhere else that does the same procedure. read more

My must recent visit was not good. The receptionist had a friend come in to chat and forgot that I was in the waiting room. The phlebotomist made me really nervous while inserting the peripheral IV catheter before the CT to be used for contrast during. I've never had a phlebotomist look so hard for the vein before. I mentioned that, but she didn't seem to understand English very well. She did okay eventually, but I'm not sure about the integrity of the equipment she used, because... When it came time for the contrast to be given during the CT, the technician that secured the line from the machine that regulates the contrast didn't secure it very well, and it sprung a leak. She started waving her arms at the window behind me and saying "stop the contrast, stop the contrast". The pressure hurt briefly as the machine tried to compensate before being shut off. I am still wondering if air got into my catheter at that point. I don't know how quickly I'd know, if it were a medium amount of air (more than 1 cc but less than 100). What I do know is that now I have a headache, even though I've hydrated as instructed. I haven't had an adverse reaction to contrast material in the past. I asked if it was okay to have the leaked contrast fluid all over my arm and hand. They didn't answer me, but only said that they'd clean it up. The phlebotomist half-heatedly cleaned up parts of my arm with a damp rag. I don't recommend this RadNet facility. The amount of care by the staff seems haphazard at best, which is questionable at the best of times, and unacceptable during this time of pandemic. read more

Very bad Customer Support. My wife received an invoice form NorCal Imaging almost 1year after the exam. This exam has been through authorization of her insurance, as NorCal told us by the time, but now there is this invoice. I tried to call Customer Service from my office, because my wife's ALS prevents her to speak on the phone, and I was not authorized to speak on her behalf. I had to wait 25min for the representative to take the call... I do appreciate that they keep information under privacy, but why did she ask me acct#, address, date of birth... if not to give me access? The person was probably trying to annoy me as she just kept repeating that my wife would have to enter this authorization in the account. BUT HOW? Very bad service... I don't know how to proceed... Perhaps I should wait until they sue us? read more

There are several BAD companies in the Bay Area and this is one of them. Rating NorCal Imaging(San Leandro/Walnut Creek so far but most likely all are sick) with 1-star is too good. Trying to set up appointment is IMPOSSIBLE because NOBODY answers your phone call for appointment. After 4 weeks of trying and dozens of failed phone calls, I am still not able to get an appointment! This lab is in the business to take pleasure in TORTURING you! They do not value you. The WORST monkeys! You are better off to set up appointment with different lab that has a longer appointment wait time because you know you will be set for the schedule. Not this lab. This lab is cold as ice and they will ruin your valuable time. On the other hand, if you have non-appointment procedures like X-Ray, it's a walk-in and it's OK. Good luck! read more

Highly inappropriate and biased. We were scheduled to get an ultrasound of the arm for my mother. This test, we were told, could only be done at the Walnut Creek location. It was initially cancelled and rescheduled by us as we didn't want to drive all the way to get only one test. ( the doctor had ordered 2 radiological tests for my mother). We reached there way ahead of time, only to wait an hour and then be notified the test couldn't be done. The reason we were given was verily poorly constructed, it didn't make any sense as this was the second time they had scheduled the test for us. We were told the radiology tech cannot do the test as ordered as it was an "add on", which is inaccurate; and that she could only do a part of the test. We asked if they could do whatever part of the test they were capable of doing, but that was declined. I am hoping my mother doesn't have any thing serious going on. The way the staff and the radiology tech behaved was so disparaging and biased that it shocked me people in health care can hold such prejudices. The impression they gave us was them simply not wanting to do the test rather than not being able to do it. This is unfortunate. They don't respect the patient's time. Every time you call the wait on the phone is 25-30 min, why? read more

Pathetic service. Called over two months ago and said Auth takes one week. We are still waiting and every time I call their response is we are still waiting on our end.... well call the frkn insurance and find out what the hold up is!!!! They don't follow up whatsoever. Don't waste your time here especially if you need urgent imaging. Poor service and don't respect patient time and ultimately quality of care. read more