Cooperative staff and very good work and they are always smiling and encouraging all patientread more

I almost never leave negative reviews, but this time I felt I had to. No one looking for medical…read morecare should ever be treated the way I was. I had a CT scan scheduled with BASS Imaging for over a week. When I called, I spoke with a representative named Tanya, and the experience was extremely upsetting. She was impatient, dismissive, and spoke to me with very little patience. Several times while I was trying to explain my situation, she muted me while I was still talking. I have never experienced anything like that before. It made me feel ignored, disrespected, and honestly humiliated. What made the situation even worse was the confusion regarding my insurance. Tanya told me my insurance had not approved the CT scan and that my only options were to cancel my appointment or pay about $1,200 out of pocket. I contacted my insurance company, and they explained that they do work with BASS Imaging. The issue was that they had repeatedly asked BASS for the exact amount needed to approve the scan, but they were unable to get it. When I called BASS again later, another representative gave me completely different information. At that point, I no longer knew who was telling me the truth. I wasn't asking for anything special. I was simply trying to understand the situation and find a solution so I could get an important medical test done. Instead, I felt like I was treated as if I was a burden and that they just wanted to get me off the phone. I truly hope BASS Imaging takes this feedback seriously. Medical situations are stressful enough, and patients deserve to be treated with respect, patience, and compassion. I wouldn't want anyone else to go through the experience I had. Update: Thank you for your response. I would like to clarify one important point. During my call, I asked to speak with a manager because I felt the conversation was going nowhere. Tanya told me there was no manager available and that she was the highest-ranking person there. My concern was never just the insurance issue. It was the way I was treated. If Tanya is indeed the highest-ranking person available to speak with patients, that is even more concerning because someone in that position should set the standard for professionalism, communication, and compassion. It has now been almost a week since this happened, and despite your response here, no manager has contacted me to discuss my experience. You mentioned that I should contact the imaging center and ask to speak with a manager. I already tried to do exactly that during my original phone call, but I was told there was no manager available. I truly hope you review the recorded phone calls. They will clearly show how the conversation was handled. My goal is not to get anyone in trouble. I simply don't want another patient to go through the same experience I had.

I am currently at NorCal imaging. I filled out everything online so I can be taken care of in a…read moretimely manner. I arrived and was greeted immediately by the receptionist. My arrival time was 8:07am my appointment was 8:10 am . After filling out the paperwork the receptionist informed me that they are running a little behind so I will be waiting like 10 min . I value my time so I set a timer for 15 min thinking I will be called . No call at all after the timer was up I asked the receptionist when will I be called because I have waiting for 15 min . She informed me that she will co tact the doctor. I now have to wait another 10 min . She offered to reschedule me however I am already here. So I am waiting. Still haven't been seen. I have now waited 30 minutes. 8:50 am. 8:54am my husband asked if I was going to be called soon because she we have been waiting for a little over half an hour. I was now called 8:55 am. 8:57 am in changing room. Receptionist name is Britney . Her customer service is great . I AM UPSET ABOUT THE WAIT. 9 am getting prepared. Shivaji. Is the imaging tech. The reason that they were so behind is because they need people to usually come 30 minutes early and I guess that didn't happen so there was a triple effect. This is a great place to come to for imaging great staff so that's a little better. Please come to this place, but make sure you have patience because life happens.

I had to take my son here for a ct scan. The front desk is friendly and super nice. We were able to…read moreget an appointment quickly. The whole process was quite efficient and as painless as possible. I just hope we don't need to come back again because that would mean something is wrong again!

I've been here several times for MRI's. I have issues with…read morethese procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, both at the front desk and the staff in back. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for. Just a quick note... Don't forget to ask for a copy of your imaging on CD before you leave. I have had to come back or had to have it sent to my doctors later.

I was referred by my primary care provider to get an MRA of my brain because my family has a…read morehistory of brain aneurysms. I had previously made an appointment at a different imaging center and quickly cancelled due to my fear of feeling claustrophobic. I researched open MRI machines and found Medical Insights Diagnostics (Inview Imaging). I scheduled my appointment for a few weeks out and had it today. My appointment was at 10am and I showed up a few minutes prior. I filled out three quick forms and was taken into a changing room where I was able to store my phone, keys, wallet, etc. I was taken into the MRI room and was immediately put at ease with how roomy the open MRI is. I did not have to change into a gown for my scan and I even got to keep my shoes on. I laid down on the table and was given a cushion to go under my legs and two smaller cushions to go next to my head. I was also given ear plugs. I inquired about headphones to listen to music, but because of the scan I was having I was not able to listen to music. Since I was having a brain scan I had to wear a coil over my head, which was comparable to a football helmet. I was handed a "panic ball" that I could squeeze if I needed to be pulled out of the machine and they sent me inside. My scan lasted 20 minutes, but felt much faster. I was able to remain calm the entire time and even opened my eyes a few times. I cannot describe the relief I felt upon finishing my scan and exiting the machine. I grabbed my things, paid, and within 5 minutes I had the CD of the scan. If you have anxiety or claustrophobia I highly recommend coming here for your MRI. The open MRI is spacious and the MRI techs made me feel comfortable. I will be coming back here for any future MRIs.

I have watched this company grow over the years as I have had several occasions requiring physical…read moretherapy. Through the years and several expansions, they have maintained very high standards in their service and the quality of their therapists. They are my go to place when PT needed. Highly recommended.

Everyone is very nice. Perfect place for minor injuries and basic maintenance, but I strongly…read morerecommend other clinics if you have any invasive procedure or if you feel little improvement. The 30 minute structure is limiting and this place is a zoo. My surgeon (best in the east bay) was also extremely upset with the progress I made here. Response: Lauren, I believe you failed me as the manager of this facility. After 6 months post hip replacement, your clinic failed to even do ROM tests. I was coming in twice a week for 6 months and not only was my surgeon confused with my progress, he said my hip would have worn itself out within 2 years... the new hip that supposed to last 20. Put yourself in my shoes thinking you're going to live at 60% forever. I'm finally feeling normal. How many sessions would it have taken for you to jump and intervene? 100? $10k later? Nothing to discuss.

Adam is an amazingly personable, compassionate, patient and all around nice guy!…read more It's hot and miss with the folks here so I lucked out today as I dropped in early this morning. I like to location because parking is easy, right off the highway and close for me

Aaron was the technician who administered the MRI for me. He took extra care since it was my first…read moreMRI procedure. Aaron explained the procedure and helped me understand the steps to accomplish the task. He was kind and caring. I appreciated his efforts. His knowledge and expertise made the procedure go by quickly. I was grateful for his understanding. Please relay my gratitude and appreciation to Aaron for a job well done. He is certainly an asset to John Muir Medical Imaging Department. L. Wong

Dr. Asandra is the most caring Doctor I have come across. My 82 year old father was scheduled for a…read morekidney biopsy with Dr. Asandra and she called me that morning after reviewing his records and re-scheduled the biopsy for a time when she could biopsy and treat the tumor at the same time. So essentially, the biopsy was safer because she froze the needle tract and tumor at the same time, so there was less chance of the tumor spreading from the hole created by the biopsy. It saved my dad an open surgery where they would cut out half of his kidney. It was the more minimally invasive way to do it. Not all doctors know about this new treatment that requires only a few 5 mm incisions rather than a big open surgery. That could be why it wasn't recommended to begin with. It's more commonly done at academic centers where they are very current with medical advances. It's very common where Dr. Asandra trained at Stanford and still teaches occasionally. This type of treatment may require more than one freeze (kind of like a wart may require more than one freeze). But it's better than a big open surgery! I can't thank her enough because the other way could have made the cancer spread. She thoroughly explained everything, gave me her email address, and made herself available to me in case I had questions or concerns and always replied right away. My father has had a follow up CT scan and everything looks good. She is amazing, well educated, and has high grades on healthgrades.com. I just wish she could be my father's Primary Care Doctor. She is an angel. Healthgrades.com lists her locations as does the johnmuirhealth.com website. With a little searching, you can find her. TWO YEAR FOLLOW UP: My dads tumor appears to be dead. He gets an ultrasound or CT every six months and it has not changed. Dr. Asandra takes the time to go there and review the reports even though she isn't his doctor, then she emails me. Who does that? As I said, she's an angel!

I needed a coned beam CAT scan. I got a prescription from my otolaryngologist who didn't know how…read moreto get the test as most hospitals don't have such a scanner. Thank goodness for Reveal Diagnostics. They have several different sites. Mica from the diagnostics team was super helpful in scheduling the exam and coordinating with my ENT. The owner was overseeing the scan because it was not a routine dental scan. A major issue was my titanium caps interfering with the imaging on regular CAT scan. This is where the technician Makayla was able to do what other major institutions which shall go unnamed came in. With the research grade scanner she was able to adjust conditions to virtually eliminate the interference and image the area of interest in a phenomenal way, so I really owe all of them a huge thanks. They corresponded with the medical center and got them the imaging to them very very quickly. The scan is rendered into 3 dimensions that the doctor can look at from all angles. This was just a single picture taken at the imaging facility . I have the entire scan with a viewer that I can see the entire study from. 5 stars to the max!

Ricki was AMAZING she was thorough, professional and friendly. My scan was completed in a timely…read moremanner and I would recommend Reveal for all of your dental imaging needs.

Dr. Kim and his staff were so accommodating.I recently went in for a scan and then needed an…read moreangiogram. They made me feel so comfortable and relaxed. Thank you Dr. Kim, Calvin and Rhonda!

I've been seeing a new doctor, who wanted me to get a Heartscan. So, off I went to be a good boy…read moreand get things medically done. It was a Saturday when I researched where I could get it done. Online, I filled out all my info and had hoped I could get the scan in South San Francisco. I hit submit, and got a strange website error. Instead, I sent the same info in an email. On Monday morning, I got a response that the South San Francisco closed during the pandemic. So, only Walnut Creek was available. They had several opening before, but I opted for a few days later when it would be more convenient for me to go to Walnut Creek. The location is a little off the freeway, and an older medical office building. Inside, it's simple but clean. I met the very nice lady that I had been emailing with, waited a few mins, and was seen by the tech for my scan. Easy-peasy. I laid down, and just my head and midway thru my torso into the machine. They took 2 different images, and it took a total of 5 mins (or less). In about a week, I had my results (mailed), and my doc also got them. Amazing technology and report: images, calcium volume score, and really telling and informative stats on your arteries (left main, LAD, LCX, RCA, and other) showing number of lesions, a [Agatson] Calcium score, and a Calcium Volume score. Also, very helpful comments and written analysis. Very good, and helpful, for sure. Insurance doesn't cover this, so it could be $495 out of pocket. My doc gave me a $100 coupon, so that was good. #Recommended

I needed an urgent MRI and I was able to get an appointment the very same day. They were nice…read moreenough to accommodate my urgent request and provided the best care. The facility is nice and the staff very friendly and patient. They provided me the CD of MRI as soon as the test were done.

We requested a doctor's excuse so I could drive my husband to his procedure, but we were informed…read morethat it was not possible. When we asked for an excuse for my husband, the patient, we received the same response, indicating that I would need to wait for him to finish. This experience has raised concerns about the professionalism of the staff, and I have chosen not to return in the future. The staff's demeanor was not welcoming, and it seems they may not appreciate their roles. It would be beneficial for those who are dissatisfied with their work to consider other employment opportunities

* quick appointment scheduling * skilled with blood draw,…read moreno pain! * calm and kind service * was in and out under 10-15 minutes! I would definitely recommend coming here for bloodwork. I generally have an uncomfortable feeling when getting my blood drawn but this was so quick and didn't hurt at all. I felt comfortable and confident in the service provided. Thank you

I feel so fortunate to have found Arina and MedLab Services. I showed up with a complicated kit but…read moreshe was familiar with it and easily processed it. Hardly felt the "pinch" and it left nearly zero evidence on my skin. Quick. Friendly. Amenable. Thanks!