Great patient care ever time I've been there! The entire…read morestaff are qualified and always accommodating to my individual needs. Thanks for always taking care of me.

Dr. Hood is the best dermatologist in the Bay Area! She has taken care of me and my family for as…read morelong as I can remember and I can't recommend her enough! Her staff is always so welcoming and helpful. She helped me so much when I was struggling with acne as a teen. I can't even put into words how thankful my family is to be able to see her!

We've been taking our son to Walnut Creek Dermatology for about a year now, and I gotta tell you,…read morewe could not be happier. The office is very nice, staff is friendly, and Dr. Radelll had been wonderful to work with. She diagnosed his issues, created a long term course of action, and made sure our son understood his face care responsibilities. We've checked in with her a few times. Every visit was great. But Dave, you have Kaiser, why would you pay out of pocket? We tried Kaiser. It took several weeks just to be able to message a dermatologist. Then more messages with pictures and still no course of action. I wanted someone to actually look at his face. Plus, it's not super expensive. So we took matters into our own hands and never looked back. Give Dr. Radell a try!!

I highly recommend Dr. Raddell and her team! Both my daughter and I see her, and she is just so…read morepatient with all our questions. My daughter is on the spectrum and came in with skin irritations, and Dr. Raddell was so wonderful with her, giving us all a little extra grace. Extra shout out to the office team for keeping my little one entertained while I was in the appointment. We've had nothing but great experiences every time we go.

I came in as a new patient with three problems and within half an hour Dr. Brown had a plan for…read moreeach of them. She also identified several skin concerns I had not even noticed and had plans for those too. Over a very short time I experienced great improvement in each problem. Extremely professional and competent front desk staff, with a great doctor (whose skin is like a walking advertisement for her services, btw!) They don't take most insurance but in this case you definitely get what you pay for. I will remain a loyal client, and if I ever take the plunge into Botox (shut up, I'm scared), Dr. Brown is the one I will trust with my face. A very solid five stars!

This is a great practice. Dr Browne is very caring and thorough. Treatment plans may include on…read morethe spot elimination of pre cancerous lesions, return for more in depth surgical procedures or referral to associated doctors for Mohs surgery. The staff is very efficient and friendly. I highly recommend Illustra Dermatology.

I've been seeing Dr. Graves for routine dermatology needs (such as annual skin checks) for about 3…read moreyears. It is hard to get to see her, especially in the Lafayette office, but it is totally worth it for me. She is kind and explains things clearly. The staff is great. I have strong confidence in her and gladly recommend her.

Appointments are hard to get but I think it's worth seeing her. I saw her at the Lafayette…read morelocation and it's just so much easier than going to Oakland. Parking is easy. Staff is friendly (her assistant & receptionist --friendly in person and on the phone) and I was able to see Dr. Graves sooner at Lafayette than in Oakland. Dr. Graves really does take the time to address any concerns you have. She doesn't rush and she has excellent bedside manners (came to see her for adult acne & skin rash/hives). If you are looking for a new Dermatologist, she is highly recommended & she's board certified too!

I visited a while ago and was left in the hands of a younger doctor. He was polite and friendly,…read morebut he took a look at a few concerns I had and didn't know how to help. I mentioned a scalp issue, and he said it didn't sound like dandruff but he didn't know what else it could be... I waited for a follow-up like "Here's what we can do to test it" or "Let me ask another doctor", but the visit ended with him giving me medication for an issue that he didn't think I had to see if it would work (it didn't). Anyway, I sought a second opinion from another dermatologist who was able to explain all of my issues clearly without any hesitancy, citing prior patients he'd seen in his career. I hate to blame lack of experience because doctors need to gain training somewhere, but I was really disappointed that I paid to get someone as stumped as I was. I'm not a dermatologist, so I hoped to get someone who knows more than I do? :/

The staff and providers have been amazing. Like many busy medical practices, they have a high call…read morevolume, so I understand that they may not always be able to answer every call right away. They also offer the option to text, and the receptionists have always gotten back to me. Personally, I prefer that over an AI scheduling service. I saw Quynhly for a persistent case of facial dermatitis. I had been dealing with a rashy, bumpy face for three months, and after seeing her, she prescribed a medication that started clearing my skin within just two days. I can't thank her enough for her expertise and her wonderful bedside manner. Thank you again, Quynhly, I truly appreciate everything you've done!

I've had Botox and lip filler with Dr Ellis and she's just amazing. I went a couple of weeks ago…read morefor both and she said I didn't need lip filler that's how honest she is. Normally it's painful but not with her. She has also done a few biopsy's and left no scarring. 100% recommend.

Dr Ellis provides excellent cosmetic dermatology care and is kind and personable. I trust her…read morejudgement and conservative approach. she takes her time to come up with a plan. the office has free onsite parking and staff is friendly. its easy to make appointments

Jared was super in assisting me b/c I am in a wheelchair; he explained m9hs treatment very wellread more

I had a very frustrating experience with Golden State Dermatology this morning, and my biggest…read moreconcern is less about one individual employee and more about how the practice appears to be staffing and managing its front desk. I had a confirmed 8:00 a.m. appointment and took the day off work specifically to attend it. When I arrived, the front desk was clearly overwhelmed with multiple patients checking in at once. I gave the employee my name several times and my date of birth, but she initially told me there was no record of me in the system at all. She then told me I did not have an appointment that day and instead had an appointment on a Wednesday at 10:30 a.m. I explained that this could not be correct because, due to my work schedule, I only make medical appointments on Fridays. Unfortunately, I felt dismissed rather than having anyone pause to investigate what might have happened. After going outside, I checked my appointment history and confirmed that my appointment was, in fact, scheduled for that morning. There had clearly been some kind of scheduling or technical issue. I called the appointment desk to explain what I had found and happened to reach the same employee. Despite explaining that I had a confirmed appointment and had already taken the day off work, there was no attempt to investigate the discrepancy or accommodate me. I was simply offered the next available Friday appointment, September 11 at 8:00 a.m. I want to be fair to the front-desk employee: she appeared experienced and professional, but also visibly rushed and overloaded. That is why I believe this is ultimately a management and staffing issue. Golden State Dermatology's physician partnership and management team should take a hard look at how the front desk is staffed, particularly during the morning rush, and at the reliability of its scheduling system. When a patient has a confirmed appointment, rearranges their workday, shows up on time, and is turned away because of an apparent system error, there should be a process for investigating the problem and making a reasonable effort to accommodate them. Instead, I lost a day of work, made an unnecessary trip to the office, and left feeling dismissed. I hope Golden State Dermatology takes this feedback seriously. A medical practice can have excellent clinicians, but the patient experience begins at the front desk, and today that experience fell well short.

I found my new dermatologist!! I could not be happier. Dr…read more Chaudhari and her team are incredible!! From Edna, the woman who schedules and answers the calls, to Sarah, one of the in-office personnel, everyone here is a dream!! I've seen a lot of derms - in the city, Aesthetic Dermatology before their office closed in SF, and Icecreamwalla and Golden State Derm on this side of the bay. North Peak blows them all out of the water!! Dr. Chaudhari is such a wonderful listener. I never feel rushed. She explains the treatment options and explains why she thinks whatever course she recommends is best. She's always open to hearing what I think and what my concerns are. I srsly have not met a dermatologist I trust more. Last week, after finishing a month long course of antibiotics to clear some dermatitis around my eyes, eczema started coming back on my eyelids. I freaked out thinking that it was mites and not wanting to go backward on the progress we'd made with the long course of antibiotics. I called and there were no appts until Feb. I expressed my concern and Edna messaged the doc who said she could see me at the end of the day that same day. I mean, who does that nowadays?! To top it off, the new topical that the doc recommended was a bit hard/long to get approved, so the team found me a coupon for it. I feel so grateful to have found a doc (and team) that is as conscientious as they are great at what they do!! Five stars +++++++ Thank you, North Peak!

I have been a patient of Dr. Chaudari since she opened the office several years ago. I called in…read moreJuly to have an appointment for a skin issue that did not look normal on my face and an annual skin check up due my family's history. I was told there are no appointments until October. I then called again and got an appointment in late September for a total skin check up. Dr. Chaudari was very quick and asked me if it was ok to biopsy the skin issue that I had identified as she was not sure what if it was malignant or not. The Dr. is the expert, not me the patient. The biopsy came back as malignant. I had noticed another tumor on my scalp that she totally missed during the check up. I called again and requested an appointment right away, and was scheduled the following day. The biopsy for this tumor on my scalp that I found by myself, ended up being malignant as well. She had totally missed it. She is very rushed and did not do a good job with the annual skin check up. I will not be returning to this office.

I was here recently for the first time. I was surprised about how quickly they took me into the…read moreoffice. I literally hadn't finished filling out the forms. This never happens. The doctor also came in quickly. He was efficient, diagnosed the problem, and provided suggestions. He didn't ask me anything about my dermatology history, though, which was a bit disappointing. But the doctor was obviously very knowledgable. I would definitely come to this office again.

Canceled the appointment I had waited for three weeks to have the day before when my follow up with…read moreKaiser was already scheduled. This would have been the first time going to see them and I should have read the reviews in advance to see this has happened often to others.

Medical esthetician Reagan is the best. She helped me so much when I was experiencing a hormonal…read moreacne flare up. She goes above and beyond just treating your skin, she helped me identify areas of my lifestyle that could be affecting my skin, helped me analyze my skincare routine by checking all the ingredients of the products I use and recommending me substitutions and additions where necessary. She is so kind and understanding, and within just a couple visits with her my skin made tremendous progress. Highly recommend seeing her if you struggle with acne, it really helped me see accelerated results in combination with my new prescription regimen.

Wow so many bad reviews. Makes me think twice if I will purchase another laser package…read more I've been to the Palo Alto and San Francisco office and they were great. I had regrowth so I scheduled a visit in the WC location due to relocating here. Location is nice however the entrance to the office is very dark. The receptionist was nice however here are my pros and cons. Cons: I didn't find my visit very welcoming The laser process seemed very fast only individually targeted and not in a straight row as I'm used to. Seems like you can miss areas if you are not consistently lasering the whole area. There were no discussions just sit here and put on the glasses. I felt PA could have asked my input. She was not friendly at all. Before they would shave me first not here. Now I have these burned hairs attached to the face and I'm wondering are they supposed to fall off? When I explained to the PA in the past they would treat more areas she kept saying this is why as a courtesy I lasered a couple areas. She must of said that at least five times as a courtesy for you. This is not how you talk to customers. I wasn't too happy with how quick my area was treated considering how much money I paid. When you are a customer and pay for a service with your hard earned money you expect at a minimum good customer service. I was expecting a wow factor here and that did not happen. Also the ice pack provided lasted 5 minutes was lot helpful at all.