Soooooo slow Ended…read moreup being stuck there for 1 hour before they could check me in because they needed to call my doctor for a proper diagnosis why I'm getting an x-ray. Then once I actually was checked in, waiting for the xray took forever and I had to leave early and come back on another date. It was very annoying, though at least I eventually got the xray done.

I am an older woman, disabled with a paralyzed leg and I use a cane. I went in for some knee X-rays…read moreand had the AWFUL misfortune to get an older man named "Ken," as my technician. I told him five times that my leg was paralyzed and not once did he acknowledge that I had spoken. What planet is this man from? When someone has a disability, ESPECIALLY in healthcare, you say you're sorry to hear that, and ask how you can help them. At one point, I couldn't get my leg into the position needed, (because it's paralyzed) and he actually YELLED AT ME!!! I haven't been screamed at like that in years. It was appalling. I was shaking all over. I reported the incident to the young gal at the X-ray desk, who was very nice, and she was shocked. The three people in the waiting room were all men and they were scandalized to hear that a disabled lady with paralysis had been yelled at. The nice desk girl gave me his supervisor's name: Jean Mufty. I called her and at first she defended him, saying he had a hearing problem. I said this was nothing to do with hearing loss. Then, she switched tacks and apologized. But she never once asked for my phone number so she didn't care enough to report back to me. In fact she she kept saying that he wasn't normally at this location as though that made a difference! As a disabled person, I am APPALLED that Alta Bates/Summit would employ such a man. What if I had depression or was fighting cancer? His yelling at me might have put me over the edge! HOW can a healthcare company employ such a person and HOW can he be allowed to talk to a disabled patient this way? If you have complaints about the staff here, the supervisor is: Jean Mufty, Manager, Outpatient Imaging 510-610-1478.

My right side was numb all the way down to my index finger. Not good. After finally seeing Dr…read more Zwehlen, an MRI for the cervical spine area was prescribed thinking a pinched nerve. I thought it might be associated with a previous and ongoing shoulder injury. So was told by the good doctor it would probably take 2 or more weeks to get in. I got in in 4 days on Easter Sunday no less. Yes, MRI appointment on Easter. I took it. I noticed one of my images on the screen on my way out and upon looking at it real quick I noticed my left side is the side jacked up with potential pinched nerves. Not my right. A few days later a massive rash appeared on my arm and I was diagnosed with shingles that attacked the nerve. Not jacked up shoulder. Not a pinched nerve. But shingles. So appointment scheduling was great. Wait time once there was quick. MRI took as long as necessary. Staff was nice. There were no wheel chairs or other metallic stuff to join me in the MRI tube so that was nice. Waited about 10 minutes for a DVD of the results and out of there. Parking was close.

Two hours of waiting for a callback to schedule an MRI. There are no excuses for this. You would…read morebe equally annoyed if you had to go through this. Implement web based scheduling, hire more people, or figure out a way to help existing staff move more quickly through the queue. I have scheduled here before. It is not that complicated. Driving over there is the only workable alternative. Seriously office manager - solve this or find someone who will! So I finally got the call back about 10 minutes after posting this. Very nice agent and the entire scheduling process took two or three minutes. She said the queue was 100 deep. Pretty strong argument for hiring more people.

I just wanted to take the time to thank the staff of 4 North East for taking such good care of me…read moreduring my recent 5 day stay and the start of 2026 in the ER and later admitted at Alta Bates Medical with a final diagnosis of the rhinovirus which left behind some nasties that got into my lungs and caused a mild case of pneumonia. This was a first for a lot of things for me there... My first time as an adult being admitted into the hospital for something for myself. A first time having my blood ever drawn as an adult let alone having IV's put in me, which were terrifying and excruciatingly painful, but thank God for the nursing staff who were so patient with me and understood my fear of needles! I also had to have my blood drawn regularly to check my white blood cell counts, which I really hated, but the nurses were very kind and made me laugh. Likewise, I had a really good physician, Dr. Shah who provided me with detailed information and even let me look at my brain after doing a CT scan, which I thought was really interesting and very cool. In addition, the RT staff came in regularly to give me my breathing treatments who are so nice to me and explained how giving me these treatments would help me breathe. I couldn't have done it without them as for the food... Well it is Hospital food after all, but I did have the midnight hook up as my grave shift Nurse did provide me with some yummy Jell-O and a low sodium turkey sandwich now again when I got hungry. This could've been a lot scarier for me had it not been for the compassion and kindness I received from my healthcare providers. Thanks again for helping me to feel better and to get well.! You are greatly appreciated!

Called to schedule an MRI, got an answering message saying they were closed, I could call back…read moreduring "Regular business hours" of 9:00am to 4:30pm. The stated hours on their website (see photo) are 8am-5pm. I called at 4:07pm. No idea when they are actually open, or answering a phone. Further, the IVR has no option for "scheduling an MRI", and there is no way to book online.

I needed a coned beam CAT scan. I got a prescription from my otolaryngologist who didn't know how…read moreto get the test as most hospitals don't have such a scanner. Thank goodness for Reveal Diagnostics. They have several different sites. Mica from the diagnostics team was super helpful in scheduling the exam and coordinating with my ENT. The owner was overseeing the scan because it was not a routine dental scan. A major issue was my titanium caps interfering with the imaging on regular CAT scan. This is where the technician Makayla was able to do what other major institutions which shall go unnamed came in. With the research grade scanner she was able to adjust conditions to virtually eliminate the interference and image the area of interest in a phenomenal way, so I really owe all of them a huge thanks. They corresponded with the medical center and got them the imaging to them very very quickly. The scan is rendered into 3 dimensions that the doctor can look at from all angles. This was just a single picture taken at the imaging facility . I have the entire scan with a viewer that I can see the entire study from. 5 stars to the max!

Ricki was AMAZING she was thorough, professional and friendly. My scan was completed in a timely…read moremanner and I would recommend Reveal for all of your dental imaging needs.

Currently pregnant and having anxiety that comes in that awkward phase where you feel baby but not…read moreevery day yet. Came here for peace of mind that baby was moving and having a heartbeat. Tech was super nice and not rough at all. My kids came along with wife and close family friends in town and there was plenty of seating for everyone (large dark room with two big couches and a bed next to the ultrasound machine).

Whatever you do, do not go here for your first ultrasound. I should have known better, they are not…read morea diagnostic service and they tell you upfront that their services are for "entertainment," but after my first doctor's appointment got rescheduled and I couldn't possibly wait any longer to see how things were going, I caved and booked the "heartbeat package." If things are not straightforward and right on track, like in my case, you end up getting a flat "there's no heartbeat" and nothing else from At First Glance (and will likely spend the rest of the day in the ER to get answers). I know the staff here are not trained doctors or diagnosticians, but I would have at least expected some compassion or sympathy when delivering less than ideal results, but we received none of that. I actually think it's irresponsible that they even offer their services as an option if you haven't had a first ultrasound already with a doctor or midwife. Learn from me and my incredibly stressful, sad, and compassionless experience and don't go here unless you've already been seen by a professional.

The staff at I view, especially the techs are top shelf professionals. Specifically Ms. Vanessa,…read morewho has very calming voice and demands.

Such nice people! They answer the phone right away and call…read moreback! After hours trying to get an appointment at North Cal Imaging...4-5 hr wait time!

I went for an ultrasound and specified what I asked for and they did not do it properly. The…read moremanager said they could send me a receipt for reimbursement. They got my name wrong and didn't provide the procedure code and tax info the insurance company asked for. I called and emailed to ask for the info and no one ever replied.

I'm surprised there are no reviews yet! El Cerrito Ultrasound has been extraordinarily helpful with…read moredoing additional ultrasounds in-between cycles for IVF to monitor how things are going and time when it'd be good to go into the clinic to start various procedures. My IVF doctor commented that he was impressed by the quality of their imaging, since sometimes the quality of outside monitoring at other clinics can vary a lot. Beyond IVF, I've also recommended them to friends who deal with painful ovarian cysts, where sometimes it can be several weeks before they can get an appointment with their OB/GYN just to do an ultrasound, which is not as helpful when they're experiencing pain with a large cyst now that might look different several weeks out. They have a variety of availability and you can often book an appointment within the same week or even the next day. They also do other types of ultrasounds (abdominal/etc) that I haven't needed, but since they're the same technicians performing the ultrasounds I would guess that they're great with those services too.

Aaron was the technician who administered the MRI for me. He took extra care since it was my first…read moreMRI procedure. Aaron explained the procedure and helped me understand the steps to accomplish the task. He was kind and caring. I appreciated his efforts. His knowledge and expertise made the procedure go by quickly. I was grateful for his understanding. Please relay my gratitude and appreciation to Aaron for a job well done. He is certainly an asset to John Muir Medical Imaging Department. L. Wong

They did a good job the first time we came in. Quick to take us in, nice people. Today we've been…read morewaiting for 30 min with no one ahead of us, simply because they typed in the wrong knee to image and apparently it takes 30+ minutes to correct? Worried about competency issues at this center. Pretty terrible experience overall. Doesn't feel like they care about patients here.

Professional, insightful care. Peace of mind with exam. Soothing office environment. Thank you.read more

This experience was great. I never experienced a body thermography, but it was a calming and…read morehelpful appointment. The appointment was about an hour and I got the results within 14 days.

UCSF Laboratory at the Berkeley Cancer Center highly recommended. Dealing with health challenges is…read morenever easy, but the phlebotomy team here makes every visit significantly better. A special thank you to Michelle and Lee, who are absolute standouts. They are not only incredibly skilled and efficient but also bring a level of genuine kindness and calm to the room that is hard to find. They make the process quick and painless every single time. The entire phlebotomist team is professional, compassionate, and truly dedicated to patient care. If you have to have labs done, this is the best team to see. Thank you all for the wonderful work you do!

Infusion center staff are amazing! They make sure you are comfortable during your infusion while…read moremonitoring you for adverse reactions. Skilled wonderful group of nurses!