There is a large cardboard sign when you first walk into the imaging center that says "please do…read morenot complain to the office staff." That is your first hint that this is going to be an unpleasant experience. The front office staff wouldn't accept images from another hospital, told someone who came in person that they needed to call first before coming in person, told a third there insurance wouldn't work, and told another person that needed to hurry up and fill out the form.The facility should hire some more polite people to help with customer service instead of just putting up a large cardboard sign.

Soooooo slow Ended…read moreup being stuck there for 1 hour before they could check me in because they needed to call my doctor for a proper diagnosis why I'm getting an x-ray. Then once I actually was checked in, waiting for the xray took forever and I had to leave early and come back on another date. It was very annoying, though at least I eventually got the xray done.

My right side was numb all the way down to my index finger. Not good. After finally seeing Dr…read more Zwehlen, an MRI for the cervical spine area was prescribed thinking a pinched nerve. I thought it might be associated with a previous and ongoing shoulder injury. So was told by the good doctor it would probably take 2 or more weeks to get in. I got in in 4 days on Easter Sunday no less. Yes, MRI appointment on Easter. I took it. I noticed one of my images on the screen on my way out and upon looking at it real quick I noticed my left side is the side jacked up with potential pinched nerves. Not my right. A few days later a massive rash appeared on my arm and I was diagnosed with shingles that attacked the nerve. Not jacked up shoulder. Not a pinched nerve. But shingles. So appointment scheduling was great. Wait time once there was quick. MRI took as long as necessary. Staff was nice. There were no wheel chairs or other metallic stuff to join me in the MRI tube so that was nice. Waited about 10 minutes for a DVD of the results and out of there. Parking was close.

Two hours of waiting for a callback to schedule an MRI. There are no excuses for this. You would…read morebe equally annoyed if you had to go through this. Implement web based scheduling, hire more people, or figure out a way to help existing staff move more quickly through the queue. I have scheduled here before. It is not that complicated. Driving over there is the only workable alternative. Seriously office manager - solve this or find someone who will! So I finally got the call back about 10 minutes after posting this. Very nice agent and the entire scheduling process took two or three minutes. She said the queue was 100 deep. Pretty strong argument for hiring more people.

I just wanted to take the time to thank the staff of 4 North East for taking such good care of me…read moreduring my recent 5 day stay and the start of 2026 in the ER and later admitted at Alta Bates Medical with a final diagnosis of the rhinovirus which left behind some nasties that got into my lungs and caused a mild case of pneumonia. This was a first for a lot of things for me there... My first time as an adult being admitted into the hospital for something for myself. A first time having my blood ever drawn as an adult let alone having IV's put in me, which were terrifying and excruciatingly painful, but thank God for the nursing staff who were so patient with me and understood my fear of needles! I also had to have my blood drawn regularly to check my white blood cell counts, which I really hated, but the nurses were very kind and made me laugh. Likewise, I had a really good physician, Dr. Shah who provided me with detailed information and even let me look at my brain after doing a CT scan, which I thought was really interesting and very cool. In addition, the RT staff came in regularly to give me my breathing treatments who are so nice to me and explained how giving me these treatments would help me breathe. I couldn't have done it without them as for the food... Well it is Hospital food after all, but I did have the midnight hook up as my grave shift Nurse did provide me with some yummy Jell-O and a low sodium turkey sandwich now again when I got hungry. This could've been a lot scarier for me had it not been for the compassion and kindness I received from my healthcare providers. Thanks again for helping me to feel better and to get well.! You are greatly appreciated!

Called to schedule an MRI, got an answering message saying they were closed, I could call back…read moreduring "Regular business hours" of 9:00am to 4:30pm. The stated hours on their website (see photo) are 8am-5pm. I called at 4:07pm. No idea when they are actually open, or answering a phone. Further, the IVR has no option for "scheduling an MRI", and there is no way to book online.

I needed a coned beam CAT scan. I got a prescription from my otolaryngologist who didn't know how…read moreto get the test as most hospitals don't have such a scanner. Thank goodness for Reveal Diagnostics. They have several different sites. Mica from the diagnostics team was super helpful in scheduling the exam and coordinating with my ENT. The owner was overseeing the scan because it was not a routine dental scan. A major issue was my titanium caps interfering with the imaging on regular CAT scan. This is where the technician Makayla was able to do what other major institutions which shall go unnamed came in. With the research grade scanner she was able to adjust conditions to virtually eliminate the interference and image the area of interest in a phenomenal way, so I really owe all of them a huge thanks. They corresponded with the medical center and got them the imaging to them very very quickly. The scan is rendered into 3 dimensions that the doctor can look at from all angles. This was just a single picture taken at the imaging facility . I have the entire scan with a viewer that I can see the entire study from. 5 stars to the max!

Ricki was AMAZING she was thorough, professional and friendly. My scan was completed in a timely…read moremanner and I would recommend Reveal for all of your dental imaging needs.

Currently pregnant and having anxiety that comes in that awkward phase where you feel baby but not…read moreevery day yet. Came here for peace of mind that baby was moving and having a heartbeat. Tech was super nice and not rough at all. My kids came along with wife and close family friends in town and there was plenty of seating for everyone (large dark room with two big couches and a bed next to the ultrasound machine).

I'm very satisfied with how the photos and video turned out. My husband and I bought the $175…read moredeluxe package which involves 3D/4D/5D ultrasound photo/videos (color and black and white) and a heartbeat plush. We had to come back for a redo, as my baby did not cooperate the first time, and we were satisfied with how everything turned out. Marcella was our ultrasound technician for the redo and she had me laying down in different positions to help my baby cooperate during the ultrasound. I highly recommend this place :)

The staff at I view, especially the techs are top shelf professionals. Specifically Ms. Vanessa,…read morewho has very calming voice and demands.

Such nice people! They answer the phone right away and call…read moreback! After hours trying to get an appointment at North Cal Imaging...4-5 hr wait time!

I went for an ultrasound and specified what I asked for and they did not do it properly. The…read moremanager said they could send me a receipt for reimbursement. They got my name wrong and didn't provide the procedure code and tax info the insurance company asked for. I called and emailed to ask for the info and no one ever replied.

I also am surprised to not see more positive reviews of EC Ultrasound. I am just now making another…read moreappointment there, as my first experience was entirely positive. Not only was the location easily accessible, but the technician was clearly competent and totally pleasant to deal with. The radiology interpretation (done by a reputable firm) was detailed and comprehensive. I highly recommend.

Aaron was the technician who administered the MRI for me. He took extra care since it was my first…read moreMRI procedure. Aaron explained the procedure and helped me understand the steps to accomplish the task. He was kind and caring. I appreciated his efforts. His knowledge and expertise made the procedure go by quickly. I was grateful for his understanding. Please relay my gratitude and appreciation to Aaron for a job well done. He is certainly an asset to John Muir Medical Imaging Department. L. Wong

They did a good job the first time we came in. Quick to take us in, nice people. Today we've been…read morewaiting for 30 min with no one ahead of us, simply because they typed in the wrong knee to image and apparently it takes 30+ minutes to correct? Worried about competency issues at this center. Pretty terrible experience overall. Doesn't feel like they care about patients here.

Professional, insightful care. Peace of mind with exam. Soothing office environment. Thank you.read more

This experience was great. I never experienced a body thermography, but it was a calming and…read morehelpful appointment. The appointment was about an hour and I got the results within 14 days.

UCSF Laboratory at the Berkeley Cancer Center highly recommended. Dealing with health challenges is…read morenever easy, but the phlebotomy team here makes every visit significantly better. A special thank you to Michelle and Lee, who are absolute standouts. They are not only incredibly skilled and efficient but also bring a level of genuine kindness and calm to the room that is hard to find. They make the process quick and painless every single time. The entire phlebotomist team is professional, compassionate, and truly dedicated to patient care. If you have to have labs done, this is the best team to see. Thank you all for the wonderful work you do!

Infusion center staff are amazing! They make sure you are comfortable during your infusion while…read moremonitoring you for adverse reactions. Skilled wonderful group of nurses!