The staff at I view, especially the techs are top shelf professionals. Specifically Ms. Vanessa,…read morewho has very calming voice and demands.

Such nice people! They answer the phone right away and call…read moreback! After hours trying to get an appointment at North Cal Imaging...4-5 hr wait time!

My right side was numb all the way down to my index finger. Not good. After finally seeing Dr…read more Zwehlen, an MRI for the cervical spine area was prescribed thinking a pinched nerve. I thought it might be associated with a previous and ongoing shoulder injury. So was told by the good doctor it would probably take 2 or more weeks to get in. I got in in 4 days on Easter Sunday no less. Yes, MRI appointment on Easter. I took it. I noticed one of my images on the screen on my way out and upon looking at it real quick I noticed my left side is the side jacked up with potential pinched nerves. Not my right. A few days later a massive rash appeared on my arm and I was diagnosed with shingles that attacked the nerve. Not jacked up shoulder. Not a pinched nerve. But shingles. So appointment scheduling was great. Wait time once there was quick. MRI took as long as necessary. Staff was nice. There were no wheel chairs or other metallic stuff to join me in the MRI tube so that was nice. Waited about 10 minutes for a DVD of the results and out of there. Parking was close.

Two hours of waiting for a callback to schedule an MRI. There are no excuses for this. You would…read morebe equally annoyed if you had to go through this. Implement web based scheduling, hire more people, or figure out a way to help existing staff move more quickly through the queue. I have scheduled here before. It is not that complicated. Driving over there is the only workable alternative. Seriously office manager - solve this or find someone who will! So I finally got the call back about 10 minutes after posting this. Very nice agent and the entire scheduling process took two or three minutes. She said the queue was 100 deep. Pretty strong argument for hiring more people.

Professional, insightful care. Peace of mind with exam. Soothing office environment. Thank you.read more

This experience was great. I never experienced a body thermography, but it was a calming and…read morehelpful appointment. The appointment was about an hour and I got the results within 14 days.

I was rushing! Mama had to be at appointment at 7:30am. I went to bed super early so I would have…read moreher there. I get up shower and I'm ready 6:39am! BC I'm like my Grandfather! Shouts out to him! Always on time. People say you not on CPT time are you? Ok back to the subject at hand. I wasn't sure where we were going! So, I'm ready to rock n roll! My Mother 77 years old. Always says she is on on time for church and her hair appointment. Not even work when she worked! ‍! So I'm clam bc she isn't ready. I said to self what nutcase gave her a 7:30am appointment and I laughed! I went and warmed up the car. Sat in it waiting. And waiting, and waiting, and waiting! She finally came out at 7am. I drove nicely to the appointment! No speed demon as usual! I said to self 2026 if she is late! Maybe she will learn her lesson. If they turned her away. Of course we get there at 7:16am. I said oh do you have to be here 15 min. Prior? Oh no she looks at car clock. I have to be here by 7:20 am. Ok! We are here I didn't go in neither is downtown Oakland Ca. They break window. Even if the car is empty. So I will go get coffee and wait! Will update how appointment went.

I think I figured out the racket here. I was sent to get x-rays at NorCal imnaging due to having a…read morecar accident, was told that with no fault insurance, my auto insurance would cover it. I was told at the front desk that I needed a "medpay release form" from my insurance company in order to process my request. My insurer says they don't have such a form and NorCal has to call them. Norcal says they don't call, they need the form. NorCal Imaging also said I could pay out of pocket and get reimbursed by the insurance company. When I called my insurance company they told me not to do that because often times the reimbursement from the insurance company is less than they would get if I pay out of pocket. So there you have it. That's how they get more money from you for their services.

Excellent imaging services! Carolina was so friendly and helpful, start to finish. She responded to…read moremy questions and my doctor's office in a timely manner. She scheduled me at my preferred time. My wrist MRI was done accurately and very comfortably using their extremity MRI scanner. So much more comfortable than a regular MRI. Radiologist report results were provided quickly. I highly recommend Wilson Imaging!

We had a great experience at Wilson Imaging! From scheduling the appointment to getting the report,…read moreeverything was smooth and easy. Caroline and the front desk staff were super friendly and professional, and they made us feel very comfortable. This will definitely be our go-to place if we ever need an MRI again. Highly recommend!

There is a large cardboard sign when you first walk into the imaging center that says "please do…read morenot complain to the office staff." That is your first hint that this is going to be an unpleasant experience. The front office staff wouldn't accept images from another hospital, told someone who came in person that they needed to call first before coming in person, told a third there insurance wouldn't work, and told another person that needed to hurry up and fill out the form.The facility should hire some more polite people to help with customer service instead of just putting up a large cardboard sign.

Soooooo slow Ended…read moreup being stuck there for 1 hour before they could check me in because they needed to call my doctor for a proper diagnosis why I'm getting an x-ray. Then once I actually was checked in, waiting for the xray took forever and I had to leave early and come back on another date. It was very annoying, though at least I eventually got the xray done.

I did a body scan here a few months ago and I plan on coming back for a follow up in the next month…read moreor two. The appointment only took about 15 minutes for me, I scheduled it on the same day and then pulled up 5 minutes before the appointment. Staff took care of me and helped me adjust my positioning to get the most accurate scan. I got my results within a few hours online and I saw a full breakdown of my fat percentage, lean mass, bone density, etc... I would say it was a good value for the price and you can find discount codes online if you do some research (or use an LLM). Parking is kind of a pain though.

So, I decided to get a Dexa scan so that I could verify whether or not my Hume Bodypod scale was as…read moreaccurate as Hume Health claimed. I'll cut to the chase and tell you it was surprisingly accurate, and within the margin of error, although Dexa is the "gold standard." I won't bore you with the metrics but I will bore you with the experience. First off, the location for the mobile service has ample parking and was conveniently located. The mobile van was clean, the technician - Suhban Khan was very professional and knowledgeable. Like myself, he was also a fitness coach and had solid knowledge not only with Dexa but also the leading body composition measurement devices on the market and smart scales. We had a good chat and I interviewed him briefly for the YouTube channel. If you want to watch, here's the link: https://youtu.be/eJ9x2bf5QHA?si=sytHprsQ9ydwYn-R The scan took about 10 minutes time, with 6 minutes for the scan. You just wear light, loose clothing and lay back, while the scanner passes from your head to your feet. It moves a fraction every 30 seconds. The van was mostly quiet with ambient music - felt very much like any medical setting. Is this a necessary experience for everyone? No. For most people seeking general health I would recommend getting the good habits of proper nutrition, exercise and proper rest before worrying about getting a Dexa but...it will help keep you accountable to your goals and honestly, the subscription service is pretty affordable. I enjoyed my experience and will check in again in a few months.

This clinic is the biggest joke. I was told to show up at 6:45 am for a 7 am MRI and stood outside…read moreuntil 7 am. Meanwhile, I had to fill out forms 2-3 times with the same information. My MRI finally took place at 7:30 am. Afterwords, I noticed imaging hadn't been sent to my orthopedist and I hadn't received any detail about the imaging in over 2 weeks. When I called, the representative told me I had to go into the clinic, request imaging and wait 30 min OR my doctor could fill out a form for imaging and it would take 30 days for them to get the information. None of this was communicated or stated in the mountains of paperwork I filled out, no one at the clinic made this clear or even said anything about how/when my orthopedist could get the results. Seems you get what you pay for. I should've paid more money to get better service and faster results from a reputable hospital like Stanford. I never would've known any of this had I not called and therefore Castro Valley Open MRI just keeps your money and your records and does nothing else to help you as a patient. I'll definitely never go here for imaging again.

I had a mra scheduled about a month ago, but the scan was not completed correctly. When I went to…read moremy neurology appt, it was discovered that the angiogram was not preformed. I called the facility again and they scheduled me for another mra. They canceled the day of because the equipment was broken. They rescheduled me again in a few days. They called later that evening and when I got disconnected for a second time, I found out that they just cancelled me because they double booked me. All in all, my care has been delayed about a month. I had a Cva in July and this is the final exam that I need performed before I can move on with my care, but because of the lack of efficiency, I've been in limbo waiting to see why I had a stroke. In the meantime, costs have been adding up because I've had doctors visit where I couldn't be seen, I've given up work shifts, arranged for baby sitters, etc, for exams they just cancelled without caring. The worst part is that I can't even reach the office to talk with the office manager. Everything goes thru a call center.

Had a great experience at NorCal Imaging this morning. They don't take appointments for X-rays…read more(it's first come, first serve), so I showed up at 7:45 and was out by 8:30. Super quick and easy! Everyone there was really friendly and made the whole process smooth. Definitely recommend

Horrible experience today. This receptionist named Sara took my ID an hour ago... Instead of…read moreworking on getting me sign in, she kept attend other patients that came after me and answering the calls.... Her explanation was that she must attend the line.... I told her that I was one of them in line. Those patients lined up behind me some already finished their service and left. I was still waiting for this Sara to get me sign in.... Thanks for ignoring me Sara!

The blood technicians are super nice and helpful…read more Unfortunately, there is no receptionist. You literally walk in and have to check in on the tablet station they have. It is a terrible idea.. given that this quest diagnostics is in the heart of Chinatown.. with many middle age folks to elderly seniors who have a barrier with the technology..... sure, you can switch the language to Chinese but... that doesn't work for everyone. Fortunately for me, I asked one of the technicians when she was getting someone when I needed help because I didn't bring the insurance card and it kept asking me to scan the card.. I had the insurance info on the referral sheet though. The technician helped me and said I have to press "no" to consent since I don't have it. Then, I checked in. SHE KNEW THAT.. BUT HOW IS ANYONE ELSE SUPPOSED TO??? Completely not her fault at all! She's probably had to STOP what she's doing and help so much people... Then, I started helping some seniors because THEY COULD NOT FIGURE OUT THE MACHINES... OR THEIR VISION IS SO BAD THEY CANNOT READ THE TEXT... PLEASE HIRE A BI-LINGUAL RECEPTIONIST TO HELP THE CHECK IN PROCESS. KEEP THE ELECTRONIC COMPUTER CHECK IN FOR THOSE WHO CAN DO IT. A RECEPTIONIST IS ESSENTIAL.

Place is freezing cold tried closing the door and was told I couldn't that the door was to remain…read moreopen..