The staff at I view, especially the techs are top shelf professionals. Specifically Ms. Vanessa,…read morewho has very calming voice and demands.

Such nice people! They answer the phone right away and call…read moreback! After hours trying to get an appointment at North Cal Imaging...4-5 hr wait time!

My right side was numb all the way down to my index finger. Not good. After finally seeing Dr…read more Zwehlen, an MRI for the cervical spine area was prescribed thinking a pinched nerve. I thought it might be associated with a previous and ongoing shoulder injury. So was told by the good doctor it would probably take 2 or more weeks to get in. I got in in 4 days on Easter Sunday no less. Yes, MRI appointment on Easter. I took it. I noticed one of my images on the screen on my way out and upon looking at it real quick I noticed my left side is the side jacked up with potential pinched nerves. Not my right. A few days later a massive rash appeared on my arm and I was diagnosed with shingles that attacked the nerve. Not jacked up shoulder. Not a pinched nerve. But shingles. So appointment scheduling was great. Wait time once there was quick. MRI took as long as necessary. Staff was nice. There were no wheel chairs or other metallic stuff to join me in the MRI tube so that was nice. Waited about 10 minutes for a DVD of the results and out of there. Parking was close.

As of July 2025…read more Please be respectful of your surrounding, read the signs and follow the staff's instructions Parking is spacious enough, security in front for safety and guidance Inside is clean spacious organized and well lit Clear and large signs of where things are and what you need to do Staffs were nice helpful and friendly I happened to be there when 3 interceptors for 3 different languages are all there to help, so very resourceful and helpful Good quality of care Went for MRI, short wait and finished within the hour (had to wait 15 mins for the CD) Thank you for taking care of my family member

Professional, insightful care. Peace of mind with exam. Soothing office environment. Thank you.read more

This experience was great. I never experienced a body thermography, but it was a calming and…read morehelpful appointment. The appointment was about an hour and I got the results within 14 days.

When you're having a brain MRI, the last thing you should have to worry about is fighting with…read morebilling. Unfortunately, that's exactly what I found myself doing after my scan in March -- spending months and nearly four hours on the phone trying to get the procedures billed to Medicare correctly. Yesterday I decided to try again. After two more hours on the phone, someone suggested I go to the Oakland patient center in person. When I walked in, it was clear they were slammed. The person at the front desk was multitasking and clearly had her hands full. She asked me to take a seat and said someone would hear my story as soon as possible. After everything I'd been through, that didn't inspire confidence -- but I did as she asked. About ten minutes later, Dani called my name. It was the same woman I'd spoken with at the front desk. She was simultaneously talking to me, working on her computer, and on the phone. My first thought was, "Why is she dealing with someone else's problem when I'm right here?" What I realized is that she was on the phone with billing -- solving my problem. She hung up and told me the issue had been resolved, and handed me the reference number. I was so relieved I left my paperwork behind, and an hour later Dani called to ask if I still wanted it. She was all business, zeroed in on the problem, and delivered a solution with no push from me whatsoever. That is the kind of service that deserves to be called out. Thank you, Dani. I hope you inspire your colleagues to help people the way you do. If I owned a business, I would offer you a job on the spot.

I want to give 2 stars as the employees were great but I can't…read more The management or whoever is limiting having additional employees to service people is very sad. My appointment time was for 6:30 PM. I showed up 15 min ahead of scheduled, I completed the online forms the night before as they requested / suggested but I left at 8:45 PM (over 2 hours) when there was just 2 patients prior to me. Management should be ashamed. All for the mighty dollar.

Excellent! Super fast to schedule, pre-visit instructions were clear and easy to follow, imaging…read morewent smoothly and results were sent promptly. Carolina was super helpful!

I can't say enough great things about this place! Carolina was absolutely excellent. I had both…read moreknees done and the time went by quickly. I was super comfortable and able to listen to my audio books as the machine was very quiet. Only bad part is the out of pocket expense plus parking in the city and trying to get out of the downtown gridlock late afternoon. But for me, it was all worth it. I would highly recommend this type of MRI and this particular imaging center for anyone who is claustrophobic or has anxiety in a regular MRI machine.

I have been coming here for years to get my annual mammogram and the occasional x-ray. I have…read morealways been impressed by how well this place is run. I've always been able get an appointment within a reasonable time. I've never had a long wait, even for a walk-in x-ray. The front desk people are knowledgeable, welcoming, patient and efficient. The imaging techs are pleasant and professional. They walk you through the process at a comfortable pace. They explain what is going on. And they are gentle. Results are available quickly. For today's mammogram I was in and out in 20 minutes!

I am an older woman, disabled with a paralyzed leg and I use a cane. I went in for some knee X-rays…read moreand had the AWFUL misfortune to get an older man named "Ken," as my technician. I told him five times that my leg was paralyzed and not once did he acknowledge that I had spoken. What planet is this man from? When someone has a disability, ESPECIALLY in healthcare, you say you're sorry to hear that, and ask how you can help them. At one point, I couldn't get my leg into the position needed, (because it's paralyzed) and he actually YELLED AT ME!!! I haven't been screamed at like that in years. It was appalling. I was shaking all over. I reported the incident to the young gal at the X-ray desk, who was very nice, and she was shocked. The three people in the waiting room were all men and they were scandalized to hear that a disabled lady with paralysis had been yelled at. The nice desk girl gave me his supervisor's name: Jean Mufty. I called her and at first she defended him, saying he had a hearing problem. I said this was nothing to do with hearing loss. Then, she switched tacks and apologized. But she never once asked for my phone number so she didn't care enough to report back to me. In fact she she kept saying that he wasn't normally at this location as though that made a difference! As a disabled person, I am APPALLED that Alta Bates/Summit would employ such a man. What if I had depression or was fighting cancer? His yelling at me might have put me over the edge! HOW can a healthcare company employ such a person and HOW can he be allowed to talk to a disabled patient this way? If you have complaints about the staff here, the supervisor is: Jean Mufty, Manager, Outpatient Imaging 510-610-1478.

I did a body scan here a few months ago and I plan on coming back for a follow up in the next month…read moreor two. The appointment only took about 15 minutes for me, I scheduled it on the same day and then pulled up 5 minutes before the appointment. Staff took care of me and helped me adjust my positioning to get the most accurate scan. I got my results within a few hours online and I saw a full breakdown of my fat percentage, lean mass, bone density, etc... I would say it was a good value for the price and you can find discount codes online if you do some research (or use an LLM). Parking is kind of a pain though.

So, I decided to get a Dexa scan so that I could verify whether or not my Hume Bodypod scale was as…read moreaccurate as Hume Health claimed. I'll cut to the chase and tell you it was surprisingly accurate, and within the margin of error, although Dexa is the "gold standard." I won't bore you with the metrics but I will bore you with the experience. First off, the location for the mobile service has ample parking and was conveniently located. The mobile van was clean, the technician - Suhban Khan was very professional and knowledgeable. Like myself, he was also a fitness coach and had solid knowledge not only with Dexa but also the leading body composition measurement devices on the market and smart scales. We had a good chat and I interviewed him briefly for the YouTube channel. If you want to watch, here's the link: https://youtu.be/eJ9x2bf5QHA?si=sytHprsQ9ydwYn-R The scan took about 10 minutes time, with 6 minutes for the scan. You just wear light, loose clothing and lay back, while the scanner passes from your head to your feet. It moves a fraction every 30 seconds. The van was mostly quiet with ambient music - felt very much like any medical setting. Is this a necessary experience for everyone? No. For most people seeking general health I would recommend getting the good habits of proper nutrition, exercise and proper rest before worrying about getting a Dexa but...it will help keep you accountable to your goals and honestly, the subscription service is pretty affordable. I enjoyed my experience and will check in again in a few months.

finally got to use this wonderful MRI facilities and meet everyone in person, lady Domenica, Megan,…read moreCarolina & the super tall gentleman-Brad, all so awesome, friendly and kind, also super professional, yes 100% recommended this facility. especially for anyone looking for an affordable cash pay MRI or many other imaging studies.

Beware the high cost of the low price…read more My insurer helpfully scheduled an MRI here because the out-of-pocket cost was much lower than nearby providers. However it is impossible to reach anyone at the local facility, instead you are transferred to a SImonMed call center staffed by offshore ESL workers. Disconnected 2x, put on interminable holds - and still couldn't answer simple questions. After reading the horrible reviews I am going to cancel the appt and just pay the higher fees at a reputable MRI office.

I scheduled my MRI Friday Morning 8 something I can't remember. As soon as I got there the front…read moredesk ladies were very nice. Helped me fill out my paper work and completed it all. Shortly after that there was only 2-5 min wait and the tech called me back she interacted me with everything I had to do and everything was fine, there was two other people helping me with the MRI, I could tell they were happy with their job and they love what they do! Thank you Jason and Ava for taking care of me today, if you have ato schedule an appointment I recommend you book with the morning staff :)

Complete waste of time and the "people" working the front desk took forever and still didn't allow…read moreme to get the exam and couldn't even resolve it with the doctor's office

Everytime I come here it's super busy and the technicians have always been super nice and helpful!…read moreRobert is one of my favorites, super comforting and gentle!! Thank you Robert

The blood technicians are super nice and helpful…read more Unfortunately, there is no receptionist. You literally walk in and have to check in on the tablet station they have. It is a terrible idea.. given that this quest diagnostics is in the heart of Chinatown.. with many middle age folks to elderly seniors who have a barrier with the technology..... sure, you can switch the language to Chinese but... that doesn't work for everyone. Fortunately for me, I asked one of the technicians when she was getting someone when I needed help because I didn't bring the insurance card and it kept asking me to scan the card.. I had the insurance info on the referral sheet though. The technician helped me and said I have to press "no" to consent since I don't have it. Then, I checked in. SHE KNEW THAT.. BUT HOW IS ANYONE ELSE SUPPOSED TO??? Completely not her fault at all! She's probably had to STOP what she's doing and help so much people... Then, I started helping some seniors because THEY COULD NOT FIGURE OUT THE MACHINES... OR THEIR VISION IS SO BAD THEY CANNOT READ THE TEXT... PLEASE HIRE A BI-LINGUAL RECEPTIONIST TO HELP THE CHECK IN PROCESS. KEEP THE ELECTRONIC COMPUTER CHECK IN FOR THOSE WHO CAN DO IT. A RECEPTIONIST IS ESSENTIAL.