I've been here several times for MRI's. I have issues with these procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, both at the front desk and the staff in back. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for. Just a quick note... Don't forget to ask for a copy of your imaging on CD before you leave. I have had to come back or had to have it sent to my doctors later. read more

I was referred by my primary care provider to get an MRA of my brain because my family has a history of brain aneurysms. I had previously made an appointment at a different imaging center and quickly cancelled due to my fear of feeling claustrophobic. I researched open MRI machines and found Medical Insights Diagnostics (Inview Imaging). I scheduled my appointment for a few weeks out and had it today. My appointment was at 10am and I showed up a few minutes prior. I filled out three quick forms and was taken into a changing room where I was able to store my phone, keys, wallet, etc. I was taken into the MRI room and was immediately put at ease with how roomy the open MRI is. I did not have to change into a gown for my scan and I even got to keep my shoes on. I laid down on the table and was given a cushion to go under my legs and two smaller cushions to go next to my head. I was also given ear plugs. I inquired about headphones to listen to music, but because of the scan I was having I was not able to listen to music. Since I was having a brain scan I had to wear a coil over my head, which was comparable to a football helmet. I was handed a "panic ball" that I could squeeze if I needed to be pulled out of the machine and they sent me inside. My scan lasted 20 minutes, but felt much faster. I was able to remain calm the entire time and even opened my eyes a few times. I cannot describe the relief I felt upon finishing my scan and exiting the machine. I grabbed my things, paid, and within 5 minutes I had the CD of the scan. If you have anxiety or claustrophobia I highly recommend coming here for your MRI. The open MRI is spacious and the MRI techs made me feel comfortable. I will be coming back here for any future MRIs. read more

I went in this a.m. for yet another MRI at this facility. I've had several done here over the past several years. The MRI Tech is such a sweetheart. She's very knowledgeable and personable and she has been there forever. She treats you like a human being and that matters. As usual, there was no wait time. I arrived on time and after filling out 2 sheets of paper to update my info, I was taken right back for my MRI. The young lady at the front counter was also very personable and friendly. The staff both wore masks and masks were required to enter their office (COVID). The open MRI was very roomy and comfortable. My anxiety and I got along quite well today in those close quarters. It took all of 20 minutes and I was finished with a disc in hand for my doctor. As always, great experience! read more

This is my 2nd visit here. They are very helpful in answering all of my questions and concerns. Super patient and kind! Definitely recommend if you need an open MRI read more

I called in July 2023 to get an appointment for the open MRI and found that that equipment has not worked for months and they don't have a date for its being available. Seems a bit strange. read more

Just had my Open Field MRI here and I actually did not have anxiety. This open MRI was pretty fast and I did not feel claustrophobic. Staff was great and made me feel relaxed. They also allowed my husband to wait with me while I was getting MRI done. Received my images in a cd 5 min after I was done with the MRI. read more

The staff was so friendly and nice. I am super claustrophobic and they recommended different strategies to help.. Definitely five stars!!! Thanks girls for being so kind !! read more

I need an MRI and decided to return to this place despite a slipping of the professionalism I had experienced previously. Well, they are no longer slipping, they have crashed into an abyss where they no longer even pretend to serve customers. When I called, I was asked to wait on hold. Eventually, the phone was hung up. I called back and Alexa seemed to hear everything I said, except when talking about an actual appointment. Finally she asked if I wanted an appointment in August. I said, yes. She then asked, "do you really want an appointment." In fact, my only reason for calling was to get an appointment and we had already spent much too much time on Alexa's silliness and whatever issues she has that prevents her from doing what I assume is her job. It eventually became too maddening, too much time had gone by. I asked to speak to someone else. Well, according to Alexa, she is the only one who "works" there, the sole employee. No one else ever comes in (no customers either?) and she has no supervisor. There is no manager to speak to me today or any day in the future. No other person will ever be there again, according to the immature-acting Alexa. It sounds as though they may be out of business and don't want to admit it. I just don't know, but the fact that they don't want customers is pretty obvious. Alexa sounded victorious when I gave up expecting an appointment. Amazing she is so short-sighted in losing her employer so much money. They surely would have earned a lot from my insurance. It's too bad to lose this place that used to be so good. Did they get new management that doesn't know how to run it? Do they care so little about giving even decent service? Whatever is their problem, management is allowing this, and from other comments here, it's obvious that this isn't a fluke but now their way of doing business - assuming they are still in business. read more

I am not happy with this company. I have worked in a hospital for more than 38 years so i understand how the medical system works. I had a procedure here and i received a bill. I called their office And was sent to the person in charge of billing. I spoke with Saveen Meyer, person in charge of billing for all their centers, and she explained to me regarding the insurance only covered a certain amount and I still owed around $300. Working at a hospital, we have good medical coverage. I can go to Network providers and Out of Network providers. I called my insurance company and I was told that the bill was coded wrong, to have them rebill for the procedure was covered. I called Seveen and told her what my insurance said. She didnt want to rebill for she said she billed it correctly. Told me she will send me to collections if I dont pay. For the past 4 years, i have had open heart bypass surgery, colon cancer surgery, chemo, multiple ct's, MRI's, multiple heart stents put in, and going to have kidney surgery. i see a lot of doctors. my oncologist, neurologists, cardiologists, primary care, nephrologist and pain management doctors specialist from Stanford. Surgeries in 4 different hospitals. UC Davis, Seton, Mills, Solano. I have not paid anything for it was all covered other than office copay visits and part of my drug prescriptions. I have been sent to collections for the $300 bill which I refuse to pay since its covered. Its the principle of the thing. I WILL BE REPORTING THIS AND FILING A COMPLAINT TO THE BBB (BETTER BUSINESS BUREAU). I AM NOT PAYING THIS BILL. DAMAGE IS DONE and you know how hard it is to remove a credit problem.There are other centers that can do the same procedures. I suggest to go to others who isn't from the same group to avoid the headache and waste of time. Thank you. read more

Great efficiency. Good customer services. No hassle in out of my appointment. My appointment was scheduled so I can avoid commute traffic.

I finally had my open MRI done (A true open unlike other places in other nearby cities that I tried in the last 4 months. none was true open) on 12/29/2021 and it was the perfect choice for claustrophobics like me. starting from perefct phone shedualling and follow up to excelent reciption, cool office, state of the art equipments then topped with best and professional MRI tech/ engineer. thank you Medical insight Diags. read more

Lady for open MRI was rude. There was no where to sit in the waiting room I waited 45 mins after my appt. just all uncalled for and they need new profession. read more

I went to MIDxC to get MRI's done on my knee. It turns out that I did hurt myself but their staff was kind courteous and really made the process completely painless (Other than my knee, which already hurt and they really could do nothing about!). I would definitely recommend this place for anyone that would have any sort of problem with feeling nervous or anxious about coming in to get your MRI's done. The staff is there to help you every step of the way and the machine itself allows you to see the operator at all times. Overall, I had a great experience with MIDxC and will definitely be going back there for all of my MRI's that I may need (Although, I hope I don't need anymore!). read more

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I took my grandmother for her first MRI at Medical Insights and I was very anxious and skeptical at first because of her Claustrophobia, but from the beginning of my experience with the staff, it put my mind at ease. Alexis, front desk receptionist, was able to work around my limited schedule and scheduled me promptly. Entering the office, we were greeted by Janelle and I was taken away by how inviting the office was. It wasn't your regular, white floor, blue wall office. Medical Insights' ambiance is warm and nice. Before the actual exam, Jesse, the office manager, was very helpful with all of my questions and my grandmothers concerns. The entire office, from the front desk to the MRI technician in the back, were very knowledgeable and friendly. I recommend anybody getting an MRI, going to Medical Insights. read more

Very poor experience with their office. Issues with scheduling an appointment and given inaccurate information regarding costs. The only reason I didn't give this a 1-star is because the techs were good. read more

Jesse was great! He assisted with an issue I had with my referral and made it right! He spent a lot of time on the phone and got me scheduled on my day off! He also talked me through the anxiety I had during the test. He even stayed in the room with me for the last 1/3 of the test. Such a nice guy!! He deserves a raise ;) read more

Very impressed by staff at MID. I needed MRIs for several different locations that were injured while working. Staff was great and made me feel very comfortable while the MRI were in progress. Location is easy to get too, plenty of parking and the rest is history. Thanks you all for making this a very enjoyable experience. I would recommend this location to anyone that needs a MRI procedure. read more