There was about 29 people and it took forever I was wondering why when they called me to draw my blood there was a girl at the counter a girl with long eyelashes at the drawing station and a guy at a drawing station they just kept congragating together and making jokes and laughing these are sick people that's why we were there. Now I'm wondering if your really focused on the patient if your acting like that. And that's why we all had to wait not professional at all. read more

They close down for the whole day. This is the 2nd day in a row that I went in for fasting lab work. They do not answer the phone, so you NO WAY OF KNOWING THIS! Stay away from this location unless you love to waste time! read more

This place is the worst place to get your blood test done, doesn't matter if you make an appointment with them, they never text or email to warn you if they going to be closed, always under staff. LabCorp is better off shutting this office down completely. read more

Scheduled an appointment. Kept looking for the place to be open. Then looked online. All of a sudden it said location closed. This has always been the worst place ever. People are rude. Terrible business. Labcorp has really gone downhill. read more

I dropped into this Labcorp location for routine lab draw. The lobby had a few folks waiting and it seemed pretty busy. The woman working reception also turned out to be the phlebotomist. My experience with modern lab offices is they typically understaff their locations leading to backups and frustrated customers. I witnessed phlebotomist Marissa courteously and professionally handle the workload with a friendly demeanor and attitude. It's clear that some of the clientele were repeat customers who enjoyed their interactions in this office. When it was my turn, my visit was prompt and uneventful. Marissa was able to draw quickly with minimal pain. Nobody enjoys going for a lab draw, but my experience today means I won't dread the next visit here. read more

This isnt personal, im amazed at how challenging it is to do business here. The employees are always very cold and seem mad. They never smile or say hello. Ask a question and they avoid a straight answer. There was a problem with whether they accepted walkins or not. Office staff and website weren't syncing. They lost my blood work. It was found 24 hrs later. Everything seems like a challenge to get help. They drew my blood fine. I suppose thats the point. These other things dont do their business any favors. read more

I'm at the labcorp writing this review wishing I could give zero review for the worst customer service from the man at the window . His attitude is unbelievable!! He is very mean .. read more

Labcorp - Labcorp - Laboratory Testing Near Me - Concord, California

Labcorp service has sunk to new lows! Many labs are now appointment only, no walk ins. When trying to get an appointment for fasting bloodwork, my experience was that I'd have to wait weeks to get an appointment AT 2:30 pm as the only choice....seemingly no consideration for the fasting patient. Phoned LabCorp customer service but whoever answered had to put us through to Customer Service elsewhere. WTH. Then the woman answering at LabCorp Customer service aggressively let us know that googling for LabCorp locations for appts does not give the correct information, that you have to go to the LabCorp website only. Since LabCorp had taken over the Muir Lab, I have seen a continual devolution in service over the years making lab services less accessible. read more

I wish I would have read the reviews before coming to this facility. It was a very unpleasant experience. They were very cold in their attitude and aggressive in digging in the needle. I drove further to the PH Labcorp last time and recommend doing the longer drive for a better experience. read more

I have been waiting for a test to take home for 20 minutes. The receptionist told me to just wait when I first walked in, so I did. After 15 minutes, I double-checked if I needed to check in. She told me that I didn't . She was rude to an elderly woman who came in after me without an appointment. One of the patrons helped the woman as staff refused to help her. Then the receptionist took one person before me who didn't have an appointment. They need to provide the receptionist with basic customer service skills or replace her. read more

Zero stars. Completely incompetent at the front desk. The receptionist was rude and unhelpful. They need to rethink their staffing at this location. Otherwise do not go here. read more

Use this location at your own risk!! Worst experience ever. Receptionist was not present upon entrance. While checking in on the kiosk she then arrived with an incredibly unpleasant attitude. While I understand that we are all susceptible to bad days and for that I can forgive, but to gaslight me by rudely saying and snarling " what's wrong with you ??" I thought to myself what kind of nonsensical unprofessional medical office is this?? Furthermore, I then get to into the office to see the phlebotomist. Warning her ahead of time that I do have small veins and it has been my personal experience that others have used a butterfly needle to assist in locating the vein. She did not listen and after multiple uncomfortable attempts of jabbing along she then tries the most unorthodox method I have ever experienced. By slapping my forearm with the force of an angry mother. I couldn't believe it. I then got up... perplexed by what the hell just happened . Grabbed my belongings and left the nightmare immediately. Quality control research must be done at this laboratory as soon as professionally possible. What an unfortunate waste of my money and time. read more

I'm a big fan of this location! Yup, I said it! Customer service was amazing from the moment I walked in. With COVID-19 measures in place I hesitated coming in to get lab work done but I made an appointment the morning of my request and received an appointment within two hours. Finding the location was pretty simple and easy. They have a parking lot so that's a big plus. As COVID-19 measures are in place, they are only allowing four people in the office. The waiting area is pretty small, so it's understandable. They have 2-3 staff working in the office and tons of patients coming in at a time. The staff here do well under pressure, especially the front counter representative, Christine, who did such a phenomenal job assisting people as they come in and ensuring everyone felt comfortable, and keeping COVID-19 safety measures in place. Drawing my blood was the one and only Victoria! Such great personality and made the 5 min experience a joy. Drawing my blood is not the easiest and finding that darn tricky vein is another story, but she was able to do it with no problems. A huge thank you to both staff for such a great experience. This is my new fav LabCorp! I'll be back! read more

Total lack of customer service. Had an appointment, which they could not trace. Very unhelpful. Just don't go to this location.

I used to go to this lab Corp to do my blood work. It used to have walk ins. Now you need an appointment. Every time I call for an appointment it would be full. I end up going to the hospital to do my blood. I liked going to this lab Corp because it's walking distance from my house read more

Living in the Clayton Valley area, always having to drive 25 to 30 minutes to get a blood test, it was a big deal to have Muir Labs (now LabCorp) open in our neighborhood. The phlebotomists are friendly and efficient, and expert at inserting a needle as painless as possible! It's always worthwhile to make a reservation at labcorp.com in advance to minimize your wait time. One hitch: my wife did this but still ended up waiting over half an hour. Turns out it's not enough to make a reservation, you have to make sure you check the "have a reservation" box on the sign up sheet! If you do this you are good -- otherwise, not so much. This lab is impossible to see from the street, and I'm sure many people are not aware it's there. I certainly passed this location for years without realizing there are offices in this small, nondescript office park. Here's how to find it: it's on Clayton Road between Talisman Way and Ayers, on the opposite side of the street from the Kmart shopping center. Its driveway is almost directly across from Kmart (look for the small "Clayton Road Offices 5167 A-H Clayton Rd" sign marking the driveway). Even once you are in the driveway of the office park it's hard to find. Look for Office H on the Ayers side of the parking lot. There are some minor issues, but for locals, it's hard to find fault with a lab that saves you a bit of driving! read more

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I used to go to John Muir Hospital in Walnut Creek fr my lab work, not any more, this is my to go lab, I live in Clayton so this one is so conviniént, personel is helpful and upbeat read more

In some ways I think a Lab Corp is a Lab Corp is a Lab Corp. There's not much of a difference between them except the person who is sticking the needle in your arm. I do believe it's the same here. The environment is the same when you walk in. Little check in stations you can use, but post COVID they are utilizing checking in on your phone which is great. They also require appointments now, so there aren't walk ins waiting around, which, for someone who likes to plan ahead, is also a good thing. If you are someone who does things last minute, I could definitely see this being annoying! The thing with this place is I will get the text to come in, that they are ready for me, but I'll still end up waiting about 10 minutes to get my blood drawn. Lisa is the one phlebotomist here you can really trust no matter what. I always feel good when she's about to do my draw, she's attentive, careful and never leaves a bruise! She is absolutely great at what she does. The others that work here... I'm not so sure. Timmy drew my blood once and honestly seemed like he wanted to be ANYWHERE else. Lo and behold, I had a huge bruise on my right AC for about 6 days after that. That's actually the first and only time I've ever gotten a bruise in that spot from the numerous blood draws I've had in my time. I have huge veins that make vampires drool, so I never really have problems. But honestly, with Timmy, he seemed so uninterested and didn't even brace my arm when he stuck the needle in, that's the main reason the bruise happened. The last thing I'll say is they'll often try to fill all their rooms before helping the first person who was there (with the first appointment). So even though you are first you could end up waiting until all the rooms are filled before you get your blood work done. It can be a bit frustrating. I will continue to go here when necessary because it's convenient and close to my house! But not always the best experience. Really depends who you get and how many people are there! read more

Labcorp - It scans your driver's license and then insurance card so you don't have to manually put anything in! - Laboratory Testing Near Me - Concord, California

Slow as usual,short of Staff... they have a self check in system that allows you to check in yourself! I was clearly there first but someone else got seen before me. Wait time is not as bad as some of the other locations read more

honestly, this trip was quite a journey. at first, i was taken aback and disrespected. upon my arrival, i use their virtual self check in and once i finish i hear the man (lean, dark, relatively young possibly mid 20s-30s) working the front desk asking a question that was something like "do you know how many labs were doing?". i look over and begin to respond and i guess suddenly he doesn't know how to speak because he just raises his hand and waves me to the side to tell me that he wasn't talking to me. honestly that was rude af. after a few minutes wait though, things turn around as miss Christine helps me out. she's a bundle of joy and just sunshine incarnate. we vibe about just living life and having a good time while you can. not only this but the blood draws were very nice and clean and painless. miss christine is truly an icon, the epitome of what an ideal employee is!!! someone get her a raise!!! (sorry if you find this and i'm spelling your name wrong though lol) yeah anyways miss christine was 6 stars but dude at the front desk was a -2. read more

Did a walk-in this morning for basic blood work. This was the first time ever coming to this location and I wasn't sure of the whole process. The lady behind the counter advised me I needed to check in using the kiosk. You need to make sure to have your driver's license and your medical card (if you have one). I waited a few minutes and was taken back. My tech (forgot her name) was super friendly and walked me through everything. She was great. It literally took 10 minutes and I was done. Overall a fantastic experience. The staff was helpful and very welcoming. read more

This Lab has hours that are always changing on a whim and ridiculous. Plan to get your kits and draws at other places. We've gone on two separate days now when the times were different than the previous day. Ridiculous. read more

I have never had a bad experience at either of the 2 LabCorp facilities I use (a shut out to the High School St local in Concord) . And this last draw was no different. Efficient, helpful and friendly staff. I was joking with our (my 16 year old son was with me for COVID testing) tech Victoria the whole time. She was simply wonderful!!! I would SO recommend coming here for any testing you may need. Now that I've said that- with all the COVID protocols in place- call and make an appointment. It'll go much more smoothly. We waited about 5-10 minutes to be seen only because there were a lot of people there for testing at 9:30 am. But no complaints from us. We were in and out quick! Thanks Victoria, I never felt a thing! And my son said it you made it "tickle"! Not sure how you made that happen, but we loved your amazing technique and personality! Leah read more

I went to this Lab Corp facility for a urine test and blood panel of tests, just over a week ago. When I got there, I had to check in electronically on scanner device, they now use. There were several patients waiting and the office lab tech kept telling everyone, they were closing at 11 a.m., due to having only part time techs, that day. However, anyone wishing to stay could still get their test done. She suggested to some patients, that they go across town to another Lab Corp facility. Obviously, this was a chaotic situation... I did get my test done and was out before 11 a.m. While the results of the urine test were available the next day, I've been waiting for the blood panel results for over a week. I called my doctor yesterday only to find out, that the lab only tested my PSA level, but NOTHING else! They had the orders sent electronically from the doctor, but somehow skipped the majority of the tests! Now, I have to fast again for another 12 hours and go back! This is highly incompetent and I recommend going to one of the JMMC labs, where they have a larger staff. So, be sure they are performing the tests for all of the ones your doctor orders! read more

This place is awful. As soon as you walk in the doors they tell you you better have an appt or you won't get seen. The receptionist is rude beyond belief... read more

2nd blood draw here this month and it was breeze.. plenty of appointments available online when I scheduled. Great and friendly front desk staff. I waited no more than 8-10min and both times the phlebotomist was PRO!! I'm a tough draw and on both occasions it was over before it started.. the young man (sorry I forgot his name) and Lisa are AWESOME!! Very friendly, kind and professional! Thank you guys for such excellent service! read more

I seriously could not believe how me the patient was treated yesterday. We got to to this lab ten minutes prior to them closing. I came to this one because we were coming against traffic to go home and plus my work is right across the parking lot! How convenient would that be since I'm pregnant and could get my lab work done on lunch. Anyways, the receptionist who was male, was very nice. He was checking us in and whoever the lady was which had to be the one who does the blood work. Basically pushed us out and sent us to a different location. She also said she didn't want to sit around and wait for results..... I work in the medical field and with patient for the last 7 years and 2 years as a surgical tech. I would never talk so rudely or kick out a patient. VERY UNPROFESSIONAL!!!!!!! Worse part when we got to the other location, we told them what happened here. The receptionist gave me the supervisor number and email to tell him about this issue. Which I do plan too. Because Lab Corp has the policy they can't turn a patient down even if it was a minute to closing. This is just awful ! Seriously you guys need to get your act together. I'll be seeing you guys everyday across the parking a lot. read more

What a difference. Lab Corp has become more pleasant, helpful, and efficient than when they first opened up a number of years ago. My phlebotomist was a young man who was kind and personable. You can also make an appointment if you are going to be there at busy times (early mornings) to avoid waiting (darn I always forget that). read more

The service here is abysmal especially if you are trying to reach their office by telephone. Leaving a number for them to call you back is like hoping to win the lottery. A trip to the office is not much better, but at least you have a better chance to get a response. Mike C read more

Had my labs drawn here waited forever n while waiting heard a newborn crying for 20 mins almost , probably the child was getting poke several times, felt so sorry for the baby read more

I have always been treated respectfully and in a timely manner. Sometimes they are really crowded and you have to wait your turn but that isnt their fault. The employees are always pleasant. read more

I have been doing monthly and sometimes weekly labs here for almost a year. I always get good service and the phlebotomists (the ones who do blood draw) are very skilled. Very happy here. read more

I have been using this location for years...I never have an appointment, but always go first thing in the morning whenever I can. I have had good e periences each time I have gone, today being one of them. read more

Extremely disorganized here. I gave them a hard copy of my doctor's order when I checked in, but that order mysteriously disappeared and they ended up sending the results to another doctor that I used to go to. If they had simply looked at the order that I handed to them, a huge mess could have been avoided. read more

This is NOT a good location for children. I have been to this lab several times and found it completely adequate - which is why the one star. But when we brought our toddler son here it was a nightmare. They should tell people that they are not experienced with, or equipped to handle, small children - before - they attempt the blood draw. They poked our son 4 times and he was beside himself upset about all of it and was wiggling and they had no idea how to handle it. Before it was over, he had four poke marks and had blood running down one of his arms. My husband was furious and told them after three pokes that they had one more chance or he was taking our son out of there. They finally got the draw - but our son literally had nightmares for weeks afterwards. Do not bring your children here - they have no idea how to handle it. Our son just had his second blood draw at a different lab and it was scary for him - but it required only one poke and it was done expertly. He even stopped crying and watched - such a drastically different experience. read more

This place deserves no star's it's absolutely awful the workers are on there phones no urgency for patients time they have personal conversations while they tell you sign in sit down; they also tell you wait time is over 45min wait when there's 3-4 people waiting one girl is so rude (victoria),and the guy at the desk doesn't seem to know to much of anything you ask him not even let me find the answer and get back to you. The rooms are disgusting one had trash on floor & blood on draw chair which I pointed out the response was oh I said are you gping to clean it up oh yeah I was told I said now before I sit down. The supervisor for this location must not make any visits often THIS place needs to be properly cleaned, and organized..... Next time I will take pictures and send to there corporate head quarters the staff needs improvement on attitudes, proper service it needs a over haul basically..... read more