I dropped into this Labcorp location for routine lab draw. The lobby had a few folks waiting and it…read moreseemed pretty busy. The woman working reception also turned out to be the phlebotomist. My experience with modern lab offices is they typically understaff their locations leading to backups and frustrated customers. I witnessed phlebotomist Marissa courteously and professionally handle the workload with a friendly demeanor and attitude. It's clear that some of the clientele were repeat customers who enjoyed their interactions in this office. When it was my turn, my visit was prompt and uneventful. Marissa was able to draw quickly with minimal pain. Nobody enjoys going for a lab draw, but my experience today means I won't dread the next visit here.

There was about 29 people and it took forever I was wondering why when they called me to draw my…read moreblood there was a girl at the counter a girl with long eyelashes at the drawing station and a guy at a drawing station they just kept congragating together and making jokes and laughing these are sick people that's why we were there. Now I'm wondering if your really focused on the patient if your acting like that. And that's why we all had to wait not professional at all.

I would have given 5 stars but you do have to wait! Not that... that shouldn't be expected. It's…read moreblood work and such. Which does take some time to draw. You don't want them to rush! LOL! You check yourself in. It's all pretty simple. There isn't always someone working the front desk. So, if you have questions... expect to wait. Otherwise it's a good experience. Unless you are afraid of needles. My phlebotomist was Arie and she was AWESOME!!! One poke and no pain! She got it on the first try! No bruise! Which isn't always the case! (Which is why I am glad I don't have Kaiser anymore!) I will definitely come back to this location again.

If you're reading this, YOU NEED AN APPOINTMENT…read more You may not get in if you don't have an appointment. I thankfully got here right at the opening and they graciously let me in. So thank you to the staff here. But if I had come in any later I doubt I would have gotten in. I had to fast for my blood testing and also this weird breath test thing I had to do. I didn't wake up and not drink even a drop of water or brush my teeth for nothing. So yes I am very thankful they let me in. Blood tests are fast. The breath test took some waiting of certain amounts of time pre and post drinking of a special drink you have to drink. Its was really easy and streamed lined and I was out very fast. I have to come back for further follow up testing and yes, I made an appointment.

Unfortunately my experience here was one of the worst bloodwork experiences I've had. The front…read moredesk was unfriendly, understanding that it's during the holidays but you are a service, you should be kind to your patients. As a pregnant patient, I had a fasted draw at 1:45PM because all of their morning appointments were taken for weeks out. They got me in at 2:45pm and it was like being herded like cattle - called up a handful of names and brought us inside to wait in a line for a room My phlebotomist was kind, but felt very inexperienced. When she saw how many vials she needed to fill, she got some one else to double check which did not make me feel comfortable. She missed my vein for at least 2-3 minutes and after expressing it was very painful, I had to have her remove it and ended up leaving because the pain radiates up my entire arm. It was one do the worst bloodwork experiences I've had. I've never had issues with my veins and I've even had an IV put in during transit! Esp being pregnant and having to fast for so long, on top of them not getting me in for another hour after, it was very hard to stomach. I decided to use GetLabs and pay the extra money for a phlebotomist to come to my home, which was a much better experience.

MOSTLY HORRIBLE EXPERIENCE(S) ON BLOOD DRAWS: MOSTLY (NOT ALWAYS) Pleasant Attitudes at LABCORP )…read more I "ALWAYS" remind them I am a HARD DRAW. In March 2026, a Young Man drew my blood & I was Happy he got on 1st stick as that is highly unusual. I ASKED;, DID YOU GET ENOUGH BLOOD & he said YES! I commended him & told the Supervisor what a great job he did... BUT discovered by looking on MYCHART that he did a TERRIBLE JOB as about 9 tests were NOT done as he did not get enough blood and I now have to do BloodWork over including fasting ANOTHER 12 Hrs. I am NOT trying to get anyone in Trouble or lose their jobs but he should have TOLD ME he had not drawn enough blood as it's a HARDSHIP on me to do this ALL OVER. F. Moore

This review is for Erika V. I have been going to Labcorp for many years, and she is truly the…read morereason my visits there have gone so well. Whenever she is the one helping me, the experience is always a positive one. Whether she is drawing my blood or handling my paperwork, she is consistently kind, patient, professional, and excellent at what she does. That means a lot to me, especially because I often have a lot of tests, which can feel overwhelming. She always handles everything with so much care and understanding, and it truly makes a difference. Also, for anyone concerned about wait times, having an appointment usually makes the process much smoother than walking in.

LABCORP * 1 star. PATRICE ***** 5 stars…read more I wish there were a separate page on which to give a review for a staff person. My two stars are just two of the five and more stars deserved by the hard working, patient staff members working this last Saturday, March 14 morning at this way understaffed location. They deserve five stars for their courage and courtesy. The gentleman at the front desk was, you could sense, way overworked, but holding up well despite all that, and maintaining his courteous, patient self. Thank you, sir! I want to ESPECIALLY commend PATRICE, my technician (I so hope I remembered her name correctly), for her professionalism and her caring interest in her patients. While drawing my blood, Patrice inquired about my amount of daily water intake, I think because my veins are small and difficult to see well. And she proceeded to discuss with me ways to get enough water each day. She was kind, cheerful and interested in me as her patient. This kind of caring is rare. Her draw was also painless. Now back to Labcorp issues. My husband and I have been using this lab for a long time, starting with its location within the hospital building. We have watched it fall off a cliff as the corporation has become way understaffed. Last year, with an appointment, I waited forty five minutes on a Saturday morning for my fasting labs. Yesterday I had a 9:30 a.m. appointment. I got there at 9:15, did my sign in from the car by their new texting sign in system, and got texted right away to come up to the desk inside . My heart rose! The lab lobby was just jammed with patients. My heart sank. But I got called for desk sign in immediately! My heart rose! I did about five more minutes of sign in at the desk, and then got called for my draws within only about five minutes (interestingly, along with several other patients.) My heart sang! I was hopeful! BUT THEN, I waited for a full half hour in the blood draw room. My heart and my hopes for a Labcorp revival plummeted! My husband had a 9:35 a.m. appointment, and waited in total, about 40 minutes to get tested. It would appear that Labcorp is trying to streamline patient processing time by putting in new, automated patient sign in methods, and perhaps changing their patient call in process (8 patients called in at once?) But without enough staff it's pretty useless, besides adding to our overly robotic life experience. There have been many signs of employee burnout over the past year or two at the desk, as well. I truly feel for anyone trying to work for Labcorp these days. One would think that somehow Labcorp could lower their profit goals just enough to provide the kind of quality service that people need. John Muir, WHERE ARE YOU in this matter that is affecting so many lives? We at least need other lab company options. Has Labcorp become a monopoly? We are genuinely puzzled. But again, PATRICE, YOU ARE AN ANGEL! YOU ARE THE ORIGINAL REASON FOR MY WANTING TO WRITE A REVIEW! I hope you can see it through to where Labcorp and John Muir get their act together and can once again provide good service and a really good work experience to worthy employees like you! Thank you for being there!

I had such a great experience Mobile Med!…read more Charity Manning, the owner, is a licensed phlebotomist and certified medical assistant who comes right to your home to do blood draws. This is an incredible service for anyone who is sick, homebound, or simply unable to get what they need done at a lab. In my case, the lab actually wouldn't do the bloodwork I needed to donate a kidney, so having someone come to me made the whole process possible. Charity was professional, very communicative, and incredibly gentle and kind during the draw. She made me feel at ease and took care of everything (she came to my house, drew my blood and even took my bloodwork to FedEx for dropoff) I plan on using her services in the future not only for myself, but also for my kids. Having someone trustworthy and skilled come to the house is such a relief! Highly recommended.

We used Mobile Med Services for a blood test for my mother. This service is super convenient, super…read morefast, and super friendly. We were able to schedule for a next day appointment and they made sure everything went as easy as possible. We saved hundreds on wheelchair transport and we highly recommend Mobile Med Service for anyone needing mobile service!

Total amateurs!! The Asian lady could not find the right vein to draw blood. What a disgrace…read more Caused me lots of unnecessary pain. She claimed to have 14 years experience when I questioned her skills. Obviously false information. Stay away from this place, go to John Muir hospital instead.

The 2.7 Yelp Reviews surprised me. I had a 9:15 appointment today, and was called up on time. I…read morealways choose this Labcorp, even though I have one much closer to my home. This site has excellent parking, is clean, especially the bathrooms, and staff is always courteous. I usually make appointments, and have always been seen on time. The phlebotomists, are top notch, in my opinion. I'm a difficult one to take a blood draw from, due to my veins being hard to find, but walk away being very satisfied with the process. Today, Jenny did my blood draw. She introduced herself, made sure my vials were labeled correctly, and after explaining, I had "difficult veins", she listened to my concerns, reassured me, and put me at ease. Jenny checked both my arms carefully, to find a good vein, which she did. Blood draw was an easy process, and barely felt the needle. This is typical, whenever I have my blood work done here in Pleasant Hill. Overall, very satisfied with this Labcorp.

This is not a Labcorp. Do not go here. We needed to desperately get labs done and they said that…read morethey are not a Labcorp. Don't waste your time!

This location does not do blood draws for the first trimester screen, which is not clearly noted on…read morethe Labcorp website. Also, this location is INSIDE an oncology clinic, which was not indicated by external signs.

This small pharmacy is phenomenal! I fired CVS last year and have been happy ever since. I take 7…read moredifferent prescriptions for my heart condition and have never experienced a problem or delay with Solano. CVS was consistently a hassle and often rude. The Solano staff is professional and considerate. I was recently hospitalized and hadn't picked up a number of medications. Solano held on to them for 2 weeks, and then delivered to my home--at no charge! Solano, you earned a customer for life!

Amazing! I have been a customer of Solano Pharmacy for many years. I'd like to point out Kerry,…read moreCarolyn and Alex. They know me when I call for my refills, Alex delivers my medications with a smile. I do not drive anymore and Alex will take the time call me if I don't hear the doorbell or his knock on the door. I just love everybody at Solano. They truly care. Thank you! I forgot to add my name! Kim Ledford

Had an emergency just this week and choose to go to concord location as our last experience in WC…read morewas not favorable. Thankful we did because our experience was a lot more pleasant. My family member coming off the ambulance was immediately put into a room to be assessed. A nurse came right in to check on her. The doctor was there soon after to talk to us. Everyone from the security guards at the door to the ones checking us in were all kind and helpful. We will choose concord location from here on out if this level of care is what they give!

My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

I scheduled an appointment at my home for a blood draw for a metabolic panel to check my health. I…read morecalled Lay Lab via the phone and my call was answered quickly. The person who received my call was very pleasant and nice. I was able to schedule an appointment at my home for the blood draw the following morning. The person who I spoke with, Bernadeth, explained the blood draw procedure and told me she would be at my house at 8 AM the following day The following day I received a text from Bernadeth telling me that she was on her way. Bernadeth arrived at my house a little early and messaged me if it was OK to do the blood draw now. I told her it was fine. I opened the door and was met by Bernadeth who was dressed appropriately and in fresh scrubs. Bernadeth presented me with her business card and politely asked if she could come in. She entered my house and asked me if there was a place I felt comfortable for the blood draw. I directed her to my kitchen. Bernadeth was very professional, put on rubber gloves, laid out a sterile pad on my kitchen table, and explained the procedure to me. Bernadeth found a vein she liked and carefully cleansed the area where the needle was to enter my vein. Bernadeth's skill in placement of the needle was fantastic and I didn't even feel the poke nor any pain at all! After the draw, Bernadeth placed the needle in a sharps container, gathered all the equipment she had used for the blood draw, and put them into a plastic bag. Bernadeth explained the procedure for the results, thanked me, and left my house. I would like to pass on that the level of professionalism, communication, attention to detail, and sanitation and safety practices were greater than I expected. The in-home service was so convenient for me and the cost was extremely fair compared to if I had to travel to a clinic for a blood draw. Nevertheless, I highly recommend Lay Lab for any blood draw procedures you may need!

Bernadeth is an excellent phlebotomist and such a kind person! Not only did she accommodate me with…read morea last-minute appointment, but she arrived at my home right on time, fully prepared, and even wore booties to keep my floors clean. I had forgotten to freeze my ice packs for shipping and she helped me out with extras she had! She has such a positive personality and is incredibly skilled. She even gave my puppy some love too! If you're looking for a mobile phlebotomist and a 10/10 experience, Bernadeth's got you covered!