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    Quest Diagnostics

    2.6 (50 reviews)
    Closed 7:30 am - 4:30 pm

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    Shayla B.

    I've come to Quest Diagnostics a few times now, and for the most part, I have generally had a good experience. At certain times, one of the receptionists has gotten a little snooty. Other than that, the staff is really great; especially the phlebotomists. It's best to schedule an appointment if you can because this place can get PACKED, especially during peak hours which is around lunch time. I've waited for an hour and a half one time because I walked in without an appointment. If you make and appointment, you will save so much time and hassle, trust me!There's lots of seating available, but they can get full when it gets super busy. You can check in using the computer screen at the front desk and they will call you up if they need any additional information. The rooms and restrooms are kept really clean. The phlebotomists that I've worked with have always been very professional and courteous. They are quick and they make you feel very comfortable even if you are afraid of needles. It's a great place to get your lab work done.

    Close door, nobody to help you, not a way to communicate with anybody.

    Not only they don't answer their phone. It's near impossible make an appointment. They say walk-ins available. Nobody helps you. The self check in system does not work. Nobody is there to help you, they don't open the door. They close before the hour is posted.

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    7 years ago

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    Quest Support

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    23 hours ago

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    5 years ago

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    9 years ago

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    4 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    Photo of Yuliana G.
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    6 years ago

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    Quest Support

    Thank you for sharing, Yuliana!

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    5 years ago

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    5 years ago

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    4 years ago

    Waits never more than 10 minutes. Waiting room very clean. Good pandemic spacing, and personnel friendly and professional.

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    4 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    Quest Support

    Thank you for sharing this feedback, Courtney!

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    5 years ago

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    16 years ago

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    11 years ago

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    8 years ago

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    7 years ago

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    11 years ago

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    5 years ago

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    8 years ago

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    4 years ago

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    6 years ago

    Today is the first time of my visit in this location. I really have a very bad experience with the nurse who is on duty.

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    15 years ago

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    5 years ago

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    14 years ago

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    Page 1 of 2

    Ask the Community - Quest Diagnostics

    Review Highlights - Quest Diagnostics

    The phlebotomist even did a good job with the draw, and I've had trouble with my veins not cooperating lately.

    Mentioned in 5 reviews

    Read more highlights

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    LABCORP * 1 star. PATRICE ***** 5 stars…read more I wish there were a separate page on which to give a review for a staff person. My two stars are just two of the five and more stars deserved by the hard working, patient staff members working this last Saturday, March 14 morning at this way understaffed location. They deserve five stars for their courage and courtesy. The gentleman at the front desk was, you could sense, way overworked, but holding up well despite all that, and maintaining his courteous, patient self. Thank you, sir! I want to ESPECIALLY commend PATRICE, my technician (I so hope I remembered her name correctly), for her professionalism and her caring interest in her patients. While drawing my blood, Patrice inquired about my amount of daily water intake, I think because my veins are small and difficult to see well. And she proceeded to discuss with me ways to get enough water each day. She was kind, cheerful and interested in me as her patient. This kind of caring is rare. Her draw was also painless. Now back to Labcorp issues. My husband and I have been using this lab for a long time, starting with its location within the hospital building. We have watched it fall off a cliff as the corporation has become way understaffed. Last year, with an appointment, I waited forty five minutes on a Saturday morning for my fasting labs. Yesterday I had a 9:30 a.m. appointment. I got there at 9:15, did my sign in from the car by their new texting sign in system, and got texted right away to come up to the desk inside . My heart rose! The lab lobby was just jammed with patients. My heart sank. But I got called for desk sign in immediately! My heart rose! I did about five more minutes of sign in at the desk, and then got called for my draws within only about five minutes (interestingly, along with several other patients.) My heart sang! I was hopeful! BUT THEN, I waited for a full half hour in the blood draw room. My heart and my hopes for a Labcorp revival plummeted! My husband had a 9:35 a.m. appointment, and waited in total, about 40 minutes to get tested. It would appear that Labcorp is trying to streamline patient processing time by putting in new, automated patient sign in methods, and perhaps changing their patient call in process (8 patients called in at once?) But without enough staff it's pretty useless, besides adding to our overly robotic life experience. There have been many signs of employee burnout over the past year or two at the desk, as well. I truly feel for anyone trying to work for Labcorp these days. One would think that somehow Labcorp could lower their profit goals just enough to provide the kind of quality service that people need. John Muir, WHERE ARE YOU in this matter that is affecting so many lives? We at least need other lab company options. Has Labcorp become a monopoly? We are genuinely puzzled. But again, PATRICE, YOU ARE AN ANGEL! YOU ARE THE ORIGINAL REASON FOR MY WANTING TO WRITE A REVIEW! I hope you can see it through to where Labcorp and John Muir get their act together and can once again provide good service and a really good work experience to worthy employees like you! Thank you for being there!

    Quest Diagnostics - laboratorytesting - Updated May 2026

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