I always speak to staff in a respectful and friendly way but regardless I'm met with rudeness at…read morethis place. Answering someone's question while you turn your back and walk away is not ok.

I scheduled Covid/Flu shots twice through the CVS mobile app and both times CVS Pharmacy advised me…read moreupon arrival they did not have anyone available to administer the shots. Apparetnly they have a known system glitch as this has impacted others and they are either too busy or are not capable of notifying customers (they have my phone and e-mail) to cancel the appointment. Get the "we're very sorry" which really doesn't cut it. Either fix the KNOWN problem or develop a painful work-around until a solution is in place. Do not claim to be helpless in this process of providing semi-professional customer service. Arrived as a walk-in at 12:30 on 8/5 and waited 30 minutes (no other person ahead of me), Never again will I step inside this store for anything.

I highly recommend CareLink. The pharmacist is knowledgable and takes time to discuss any questions…read moreor concerns. The staff is professional and pleasant. After years of dealing with the nearby national pharmacy's poor service, this was an amazing change.

We could not be more elated to have recently moved over to CareLink Pharmacy for our prescription…read moreneeds. From the moment we first stepped inside, we knew we had found something truly special. The team here is made up of some of the most wonderful, caring, and genuinely kind people we have ever met. They took the time to help us quickly, answer all of our questions, explain our medications thoroughly, and make sure we understood everything we needed to about our care. They never made us feel rushed or like just another number--every interaction felt personal, thoughtful, and sincere. It's rare these days to find a pharmacy where you can truly feel how much the staff cares about your health and well-being. At CareLink, you can feel it the moment you walk through the door. They listen, they offer support, and they go above and beyond to make sure you are taken care of, both medically and personally. Knowing that we have such a compassionate team looking after our health needs brings so much peace of mind, and honestly, it just warms our hearts. If you are looking for a pharmacy that treats you like family, genuinely cares, and provides outstanding service, we highly recommend checking out CareLink Pharmacy. Trust us--you will not regret it. They are truly a rare find. We're so grateful to have found them!

After getting disconnected multiple times, I called back and asked to speak with the Pharmacy…read moreManager. I was told the Pharmacy Manager wasn't available, so I asked to speak with any manager. The manager told me he thinks the Pharmacy Manager's name was "Lau" (he spelled it) and that the pharmacist answering the phones might be "Shemma." I told him that I had already been disconnected multiple times and was just trying to get my prescription. The manager wasn't rude, but it didn't really feel like I was talking to someone who was concerned about fixing the issue. I expected a little more urgency since why are the pharmacy staff acting like they answering calls and disconnecting them on "accident". Instead, the only solution offered was to transfer me back to the pharmacy and let them know I was waiting on the phone. When someone answered, I asked if her name was Shemma. She immediately responded, "Nope," and transferred me. I was connected to Shemma. I realized she wasn't the same person that had disconnected my earlier calls because her voice sounded different from the employee who had answered before. Since Shemma stayed on the line, I decided to ask about my medication and a possible prescription transfer between Walgreens locations. I explained that my regular Walgreens told me that if this location had the medication in stock, they could request the prescription transfer. Shemma told me, "No, I can't do that. Call that Walgreens to transfer it." This completely conflicted with what I had already been told, and I felt like I was being talked over. My biggest concern is still the employee who initially answered the phone. After one of the disconnections, I called back and asked for her name first because I wanted to know who was disconnecting the calls. I figured if the call got disconnected again, at least I would know who I had spoken with. When I asked for her name, she responded, "Sure," and the call was disconnected. This is another reason I strongly recommend asking for the employee's name at the beginning of the call. I feel like people are less tough when they know you know who they are. If you need to follow up, file a complaint, or reference a specific interaction, having the employee's name can make that process a lot easier. With that being said, I don't need my prescription to be filled here anymore. Goodluck to ya if you have to call this pharmacy.

I was out taking care of Business!!…read more I got a Junk Food Craving!!! So I rolled to this Walgreens!!! I rolled in and found this place has a Huge Candy Section!!! I stocked up and grabbed a few bottles of Coke also!!! They only had one Cashier and she seemed stressed out!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand strong!!! Number 34 of the top 50 most Prolific Yelp Elites of 2025!!!

The pharmacy had what the doctor ordered. Got a call from pharmacy and pick up was a snap…read more The issue arose when I went to take my med. The aluminum seal was partially unsealed and it was too late to return to get a replacement: pharmacy is closed and I am due for my dose. Counted the pills--all there so took my dose. Tried calling the next day. The pharmacy terminated the call twice. Check your prescriptions that are filled to make sure the tamper-proof seal is intact before walking out.

Update: I've been coming here for over a year now, and Akram has been consistently outstanding…read more He's helped me navigate some complicated prescription issues and always goes the extra mile to make sure everything gets sorted out. He genuinely cares about his customers, which is rare these days. Still an easy five stars!!

Such a professional pharmacy with a heart for excellent customer service, Hillary and Johnna went…read moreabove and beyond for me today! I explained my discomfort with having to wait for my compounded medication and they took my order in and expedited it and I will have it tomorrow! I have received continued excellent services and accommodating my difficult medications and my sensitive health needs from this pharmacy. I feel very cared for and like I matter here! I would recommend them to anyone!

My cat was diagnosed with FIP, and I needed medication urgently as it's a lethal condition. Time…read morewas especially critical. I called around to multiple pharmacies, but this pharmacy was the one that promised the best delivery time and price. I placed the order and they delivered exactly as promised. My cat got his treatment right in time, and I am forever grateful!

I've been going to this pharmacy for 24 years and they are always prompt to refill my medications…read more Th staff is friendly and always helpful. I love being able to support a smaller business and getting the personalized attention they provide.

Always on time - know my name and just smart people! They are very supportive working with the…read moreinsurance. Can always prepare me for travel.

This is a great pharmacy with very helpful staff. I highly recommend!…read moreI have been coming here for many years.

I absolutely dread coming to this place and today was the last time…read more Always a long line - it's confusing to "order" when there is NO "order" line, it's "consultation." I don't need a consultation, I just want my second batch of pills on my prescription. There is no one at any other window, just one super long line and you stand there for 20 minutes, when you finally get to the front, the lady first looks at my (hard copy) prescription and acts like she doesn't know what to do. Then tells me I need to go stand in the other "line" after I wasted 20 minutes. Every time I go here, they don't have my prescription and I ask my doctor, he shows me where he sent it (this has happened with two different doctors so it's not the doctor, it's this poorly run place). It's one of the worst run pharmacies I've ever been to in my life - and the people that work behind the counter absolutely could not care less. I hate to sound like one of those "in my day" people who whine about everything but it's true in this case - pharmacies used to have people who cared about the people coming in. This one just has people who want to get through the work day. They couldn't give an actual flying yahoo about any customer, they have the same attitude as a McDonald's worker. They act like they're being put out and the people in the (long) line are morons for using this pharmacy (perhaps that's true now in retrospect). They never have enough people working there and every time I come in, they come across as so ridiculously incompetent, you wonder if these people actually have the education to be working in pharmacy. Management at CVS will read this and laugh and go about their day. They don't care. Look at all the other reviews here. It's not just me, it's everyone. This is the last time I EVER step foot in a CVS. There is no reason for me to ever come to this or any other one ever again.

The staff here is always willing to help and take their time answering questions. I've had so many…read morecomplicated situations lately and I really appreciate how they've walked me through my options when prescriptions have been on backorder or not worked for me.

I've been to many different pharmacies in the area…read more including, Kaiser WC. In my opinion this Safeway is very responsive, accommodating, professional, & compassionate. I recommend them highly. Rich C

Avi, at the pharmacy was very helpful with my husband's and my medication. He accommodated me to…read moretrack down my Medication which I had messaged pharmacy to mail it to my work. Kaiser is very lucky to have caring employees like Avi. Thank you Avi

I want to give five stars to the Walnut Creek Kaiser Pharmacy, especially the pharmacist who…read moreassisted me. She mentioned she was from Romania, and she was fabulous--professional, thorough in her consultation, and genuinely caring. She's the reason I'm giving five stars despite what I'm about to describe. The waiting area itself, however, became a case study in Cali public confusion. A gentleman was leaning against the wall mid-line, and his placement gave the impression that he was the start of the line. One young woman even ended up standing in the middle of the area, unsure where to go. Everyone who came in after repeated the same moment of hesitation--unsure if the man against the wall was "in line" or not. The pharmacist politely asked him to sit down to reduce the confusion, but he refused. And still, he didn't seem to realize he was the cause of the disorder. This was not really a Kaiser operational problem--it was a citizen problem. Kaiser staff can't physically force someone to sit. The staff handled it professionally, but the dysfunction lingered. What's worth noting is how this small situation illustrated something larger about our California culture: * Absence of spatial awareness: The man didn't seem to grasp how his placement distorted the entire flow. * Resistance to correction: Even when told directly by a staff member, he refused to adapt. * The confused majority: Others sensed the disorder but froze, unwilling to assert clarity. * Public order as optional: A line is supposed to provide structure; here it became negotiable. That's my soapbox moment. It may seem like "just a line," but multiplied across systems--healthcare, transportation, government--you get dysfunction everywhere. This kind of breakdown in basic public order is exactly why, in my view, federal elections have gone the way they have. People crave someone to restore what seems to be collapsing in daily life-order. So yes, the issue is worth noting, but it wasn't Kaiser's fault. The real takeaway is cultural. Thankfully, the pharmacist I worked with turned a highly disappointing moment into a positive one--and she deserves every bit of praise.