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Kaiser Permanente Main Pharmacy

2.3 (51 reviews)
ModerateDrugstores
Closed 8:45 am - 7:00 pm
Updated 2 months ago

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Thank you! Very clean and empty
Louise T.

They were short staffed at the Pharmacy but did great staffing the entry point, with Temperature check, hand sanitizer, and "tagged with the location" you needed to go to. They put a sticker on your shoulder. No contact. You check-in at the Pharmacy clerk then you wait outside or I was given an option to wait inside if I had to sit. I really appreciate the clear organization. There were cleaners that mopped/"swiffered" the floor constantly, at least 2x during my 10 min wait(actually less). Thank you for all your hard work, being clean, and organized with clear signs, to protect the public.

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6 months ago

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8 months ago

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6 years ago

I love my Dr. Seema Goyal, all there when you need her, anytime always respond to my need and emergency, phone, text or email

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4 years ago

The doctor was really sweet but i arrived at 12am and it is currently 4:24am the wait time is just horrible and very slow .

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11 years ago

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Ask the Community - Kaiser Permanente Main Pharmacy

Review Highlights - Kaiser Permanente Main Pharmacy

I was born at this hospital and I have known the staff my whole life and they work hard and are very helpful.

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CVS Pharmacy

CVS Pharmacy

2.4(157 reviews)
2.8 mi
$$

We visited on Saturday around 4:30pm. The place was buzzing with people, but didn't feel packed…read more Lots of people were hitting the need assistance button on the locked cabinets and staff were being paged. A lot of items are locked up. Thankfully the Vaseline lip balm that I needed wasn't one of them. Never being in the store before I was able to still quickly find the item I needed. My husband found some aftershave that he needed also. We were in and out in less then 10 minutes. There was no line at the self check register. We should have made 2 purchases as we could have had 25%off the second item using the coupons that spit out of the register when you complete a purchase. They even sell what appears to be handmade soaps. Located in a private lot next to All American Donuts and next to Noah's Bagels. There was plenty of parking.

Extremely Poor Service and Passing Off Responsibility…read more I had one of the most frustrating pharmacy experiences I've had at CVS. When I arrived, I waited in line about 10 minutes before reaching Jon at the counter. He told me my prescription wasn't there and directed me to go wait in the drop-off line. I did exactly that. The employee working the drop-off counter was on the phone for a very long time. I stood there waiting for at least another 15 minutes while she stayed on the call. During that entire time, Jon was no longer helping customers and could clearly see me standing there waiting. Eventually I walked back over and asked if anyone else behind the counter (there were five people working) could help me because I was on a time constraint. At that point John reluctantly checked the computer, but told me he might not be able to help because he only had five minutes before lunch. So after standing there for roughly 25-30 minutes, waiting where I was told to wait, I was essentially being told I might be out of luck because they were closing for lunch. In the end, Jon did finally look it up and discovered that my prescription had actually been sent to the wrong pharmacy, and advised me to go there instead. But the bigger issue is the complete lack of coordination and basic customer awareness. Multiple staff members were behind the counter, I was visibly waiting for a long time, and no one stepped in to help until I pushed for it. This level of disorganization and passing off responsibility in a pharmacy is pretty astounding.

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CVS Pharmacy
CVS Pharmacy
CVS Pharmacy

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Safeway Pharmacy - Food

Safeway Pharmacy

2.1(40 reviews)
0.5 mi
$$

I want to start by saying that Cynthia and Danielle were absolute sweethearts and deserve…read morerecognition for being kind, patient, and professional. Unfortunately, my experience with Bernardo was the worst customer service I've had in a long time--especially troubling in a pharmacy, where customers are often sick, anxious, and vulnerable. I fully understand policies and wait times, and I always try to be respectful, having worked in the service industry myself. What I did not expect was the dismissive and rude way I was treated. While I was waiting, instead of simply asking if I was okay with another customer going ahead of me, Bernardo abruptly said, "Not you--I'm going to help the woman behind you," even though she arrived halfway through my wait. I've stood in long lines before and accepted delays without issue, but the lack of basic courtesy and communication was upsetting and unnecessary. Customer service in a healthcare setting should come with a baseline of empathy and professionalism. That was completely missing here. Bernardo could benefit from additional training in how to interact respectfully with patients. Based on this interaction, I would not feel comfortable being assisted by him again. Bernardo? More like BerNADA--because that's exactly how valued I felt.

I've been to many different pharmacies in the area…read more including, Kaiser WC. In my opinion this Safeway is very responsive, accommodating, professional, & compassionate. I recommend them highly. Rich C

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Safeway Pharmacy
Safeway Pharmacy
Safeway Pharmacy

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Rite Aid

Rite Aid

2.7(47 reviews)
2.8 mi
$$

1526 Palos Verdes Mall Walnut Creek, CA 94597…read more Very clean and spacious store. Big, and maybe too big. Seems to be alot of space, and not alot of products on the shelves. A clerk told me they may be making the store smaller. That's why some shelves are cleared out. I was here on a sunny Saturday. Not too many customers, so I had a quick and easy experience. But the interesting thing was, they don't have alot of things locked up. Free parking in mall lot.

I rarely shop here anymore. I had for years.......for one reason.... it's only a couple of blocks…read morefrom my home. Pros.....location, ample parking, clean inside, and I got some vaccinations there. Cons....clerks are rarely of any help, pricing is so tricky/complicated that mistakes are made quite often. Even before COVID, there were a lot of empty spaces on the shelves. They rarely had all that I needed to get. It went downhill from there. I think most people come to a drug/variety store for (mostly) meds and personal necessity items. Instead they have groceries, patio furniture, plants (that look half dead from lack of water) and the ice-cream parlor. Speaking of which, while waiting in a line 6-deep.....there's a clerk scooping ice cream. If you are buying liquor, or even cough syrup......regardless of how old your are (I'm in my 70's) they require that you let them scan your driver's license (which gives them a lot of your personal info they have no business knowing). I can't speak for the pharmacy, cause I don't use it.....but I have seen a lot of one-star reviews from others.....? I won't miss them.....and look forward to a good store to move in to take their place, that will have full shelves and good management.

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Rite Aid - Clearance

Clearance

Rite Aid - My friend at rite aid

My friend at rite aid

Rite Aid - Nail bar at rite aid

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Nail bar at rite aid

CVS Pharmacy

CVS Pharmacy

2.5(20 reviews)
0.9 mi

This is a great pharmacy with very helpful staff. I highly recommend!…read moreI have been coming here for many years.

I absolutely dread coming to this place and today was the last time…read more Always a long line - it's confusing to "order" when there is NO "order" line, it's "consultation." I don't need a consultation, I just want my second batch of pills on my prescription. There is no one at any other window, just one super long line and you stand there for 20 minutes, when you finally get to the front, the lady first looks at my (hard copy) prescription and acts like she doesn't know what to do. Then tells me I need to go stand in the other "line" after I wasted 20 minutes. Every time I go here, they don't have my prescription and I ask my doctor, he shows me where he sent it (this has happened with two different doctors so it's not the doctor, it's this poorly run place). It's one of the worst run pharmacies I've ever been to in my life - and the people that work behind the counter absolutely could not care less. I hate to sound like one of those "in my day" people who whine about everything but it's true in this case - pharmacies used to have people who cared about the people coming in. This one just has people who want to get through the work day. They couldn't give an actual flying yahoo about any customer, they have the same attitude as a McDonald's worker. They act like they're being put out and the people in the (long) line are morons for using this pharmacy (perhaps that's true now in retrospect). They never have enough people working there and every time I come in, they come across as so ridiculously incompetent, you wonder if these people actually have the education to be working in pharmacy. Management at CVS will read this and laugh and go about their day. They don't care. Look at all the other reviews here. It's not just me, it's everyone. This is the last time I EVER step foot in a CVS. There is no reason for me to ever come to this or any other one ever again.

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CVS Pharmacy
CVS Pharmacy
CVS Pharmacy

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Oak Grove Pharmacy

Oak Grove Pharmacy

4.6(56 reviews)
3.7 mi
$$

I've been going to this pharmacy for many years now, and I just have to express what special, kind…read moreservice we always receive from this lovely family oriented pharmacy! We have unfortunately been dealt with some serious health conditions & injuries, to which Oak Grove Pharmacy has continually assisted us & patiently guided us financially through the cost of many costly medications we required. Akrom is not only an amazing Pharmacist, but an honest, kind person, much like his father Nasir! If you want excellent care and service, this is your place! There aren't enough stars on for my review!!

I recently transferred all of my prescriptions to this in network pharmacy for my Cigna policy…read more First question, "do you want me to do some partial refills so we can get all of your medications synced up to a single pickup date?" WHAT?! You can do that?! Amazing! The owner was very helpful in tracking that everything that needed new scripts was coming in, and voila, single pickup date per month. Pharmacists in big chains are being overworked, brutally, with metrics like scripts filled per hour the priority. This means any snag in YOUR issue is hard for them to prioritize. Contrast that with Oak Grove, where customer service comes first. Mom and pop pharmacists are a dying art, and worth their weight in gold. Next store will be a new French bakery (swoon), Peet's is down the way, TJ's is there, as well as Boichek bagels. So a great location too!

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Oak Grove Pharmacy
Oak Grove Pharmacy
Oak Grove Pharmacy

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Kaiser Permanente Main Pharmacy - drugstores - Updated May 2026

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