Oak Grove Pharmacy

I've been here a couple times lately. There are so many derelicts in the parking lot it cannot be…read moresafe. I watched one guy repeatedly go into a Mercedes SUV and take stuff out. I reported to the "manager" in the store (I reported first to the cashier who told me to talk to the manager) and he couldn't care less. It was like I was bugging him. I think most people go here for meds, it doesn't appear to be stocked well. The website said they had my shampoo but they didn't. They also have half the store under glass. That's a "I won't be back" thing for me. No one likes having to wait ten minutes to get the glass opened. If people are stealing stuff then get security. I'm honestly a well built man but I hate coming here because of the riff raff surrounding the place. There are other options.

This review is for the pharmacy only. Now let's talk about the HIPAA violation that I have yet to…read morereport and numerous times that this pharmacy had delayed my child's prescription in the past 3-6 months. They claim it's an insurance issue, but my child's insurance hasn't changed in years. Then they lie and say they're out of stock. Which is mostly untrue. There was an incident when I requested to refill a prescription a week in advance. They sent me a text claiming it was out of stock. I had a feeling that it was bs so I drove to the pharmacy and spoke with their staff in-person. Guess what? The prescription that they claimed that was "out of stock" was in fact in stock. The tech told me that I just needed to wait 10 minutes. I had to explain to the tech the importance of my child's medication being filled on time, given that a missed dose can cause a life-threatening issue. About a month ago, I was in line inquiring on my child's prescription. There was another customer standing super close behind me while I was giving the tech very personal information. The staff did not say anything to the customer standing very close to me. There I was disclosing personal medical information not realizing that the customer was near me the whole time. (They should check the cameras; I can't make this up!) I only became aware that the man was standing extremely close to me because another customer in line pointed it out and told him to step back. There is no way that pharmacy tech helping me did not notice him. HIPAA VIOLATION! Anyway, if I could give this pharmacy zero stars I would.

Long line

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CVS Pharmacy

1.8(85 reviews)

2.7 mi

This is a really down in it's luck CVS…read more There are a ton of vagrants out front and the front door doesn't work and is propped open. A lot of the shelves were empty, almost everything is locked up, and it feels a bit grimy. It was a wasted trip for us since it turns out our vaccination isn't covered by our insurance (the pharmacy tech also had an issue checking us in and reviewing our accounts) and the check stand (no self check out) had a line of five people deep that wasn't going anywhere so I put back the candies I'd picked up and left. To be honest I never see us ever coming back to this location, we don't see these issues at our local Walnut Creek CVS and we're always able to use their self check out to be in and out quickly, so overall I think two stars is right on the nose.

Service is extremely slow. Waited so long just to get something locked up that I just left and went…read moresomewhere else.

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CVS Pharmacy

2.2(98 reviews)

2.5 mi

I have been using this pharmacy since I moved to Concord in 2019. Since then I've seen dozens of…read morepharmacy workers come and go. And the current CVS pharmacy staff sweating their asses off to fur-fill orders. I see their gates being protected like Mama Bears before their shut down between 1:30-2:00 p.m. Let's also mention their cash registers. They're constantly locking up at the pharmacy and if you haven't happen to you at least once in the last one month, well you're not part of the club.

Avoid at all costs--dangerously incompetent and lazy…read more If I could give this pharmacy negative stars, I would. Dealing with the people at the register have been a nightmare from start to finish. Every visit feels like rolling the dice on whether they'll actually get your prescription right and spoiler alert, they rarely do. I'm pregnant and dependent on medications like insulin and glucose monitors, and this pharmacy has repeatedly failed me: wrong needles, wrong meters, missing insulin all while acting like it's somehow my problem. I've had to go back three times just to get the correct supplies. Most recently, they completely botched a crucial hypothyroidism prescription. My doctor's office confirmed it was sent to the pharmacy. When I went down in person, they told me it never existed in their system and told me to "call the doctor." However in calling the Dr. they confirmed the pharmacist sent confirmation of prescription that morning! And thanks to their AI phone system, you can't actually speak to a human, so the only way to even start fixing their mistakes is to drive down, only to be met with the same laziness and apathy. They push people aside when the line gets long, refuse to take responsibility for errors, and seem incapable of basic pharmacy competence. This isn't just frustrating, it's unsafe. If you depend on your medication and don't want to be treated like an inconvenience, go anywhere else. This place is a hazard to anyone who actually relies on their prescriptions.

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Walgreens

1.7(315 reviews)

2.1 mi

First nice the pharmacy was open on Christmas. Unfortunately that's the only good thing. There was…read morelong lines of people waiting to pick up prescriptions and not enough staff to handle the mob. I'm sure they knew they would be the only pharmacy open. They had run out of tamiflu but didn't bother to put up a sign so people would know. I was texted at 1145 that they received my prescription and did I want it filled which i immediately responded YES. When I arrived at 3:30 to get it they lied and told me they just received it. Everything was just a mess their when they could have heavily staffed it and would have gotten new customers Poorly run store

Pharmacy employees appear to be incapable of operating their own systems or receiving prescriptionsread more

Storefront

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The hand written sign on the door

Rite Aid

3.0(61 reviews)

2.0 mi

I feel like I've been calling and dropping into every salon I can to try and find bottles of the…read moreold formula for my shampoo. Enter in Rite Aid. I called ahead to this location and they did a stock check and were able to set aside the bottles they had for me. The service was friendly and helpful and I was able to swoop in and purchase them not to long after our call. All in all, I was so grateful they had them. Much appreciated!

I feel kind of bad for them. The ladies that were in the Rx department seemed incredibly nice and I…read moredidn't talk to the woman at the counter to the right of the door, but she seemed nice. I can only say my goodness. Tons of empty shelves and despite reading that the medication I was trying to get is at Rite Aid, it wasn't here at this location. I don't know if they're doing renovations, simply understaffed and not getting orders in, or if they're closing down, but you can hardly find assistance or the items you're searching for. Another woman was trying to get her elderly mother some Metamucil, and I suggested an aisle I had walked down previously, but she couldn't find it anywhere there either. Good luck to Rite Aid.

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Walgreens

2.1(89 reviews)

1.5 mi

Worst pharmacy in the Bay Area! They never have enough…read morepeople working and the lines are horrible!

Literally the worst Walgreens that has ever existed. Long lines, unfriendly employees that yell at…read moretheir customers.

Store front

Walgreens Monument Front Entrance

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Good Halloween sale prices

Walgreens

2.0(80 reviews)

4.0 mi

Very kind pharmacy service. Helpful and got my prescriptions done early morning. I recommendread more

This location of Walgreens was honestly much nicer than the CVS at the shopping center next door…read more Walking in the space was cleaner and more organized. The associate was able to unlock my shampoo (they had one in stock) and I chatted with him about how they had switched the formula and weren't telling the companies that sell the product. After checking me out he ended up attempting to do a warehouse stock check to see if they could order it for me, but wasn't able to find it. I thanked him for trying and he wished me good luck and with that I was on my way. All in all, a successful trip!

Self print station

Eater items

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Easter candy

Solano Pharmacy

4.4(13 reviews)

3.7 mi

This small pharmacy is phenomenal! I fired CVS last year and have been happy ever since. I take 7…read moredifferent prescriptions for my heart condition and have never experienced a problem or delay with Solano. CVS was consistently a hassle and often rude. The Solano staff is professional and considerate. I was recently hospitalized and hadn't picked up a number of medications. Solano held on to them for 2 weeks, and then delivered to my home--at no charge! Solano, you earned a customer for life!

Amazing! I have been a customer of Solano Pharmacy for many years. I'd like to point out Kerry,…read moreCarolyn and Alex. They know me when I call for my refills, Alex delivers my medications with a smile. I do not drive anymore and Alex will take the time call me if I don't hear the doorbell or his knock on the door. I just love everybody at Solano. They truly care. Thank you! I forgot to add my name! Kim Ledford

Farmacia

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Pharmacy

CVS Pharmacy

2.3(57 reviews)

3.7 mi

This review is for the pharmacy. There was a negligent error made by staff that almost cost me…read more$1200. I had a prescription for a medication refill come through on day 26 of a 28 day supply. I was called that same day on the 30th by pharmacy staff stating my insurance denied the refill because it was "too soon." I had an intuitive feeling this wasn't the case. Insurances don't give refills once your nose is to the grindstone, giving a small window of time to have the pharmacy prepare the order and ensure they have it in stock. I asked for the pharmacy to please run the medication again the following morning. I communicated very clearly that as of Jan 1 my prescription would no longer be covered by my insurance. $1200 is the out of pocket cash price. It was imperative I get my prescription on the 31st. She was aware of this. She said she would leave a note. The morning of the 31st I was out running errands. I decided to go down to the pharmacy in hopes of waiting. I couldn't spend another stressful day wondering what was going on, taking a gamble on getting my medication in time. I knew there was absolutely no way my prescription would be denied one day before it was finished. I'm not ignorant, and this isn't my first time filling this medication. The girl at the counter recognized my name on the prescription, "this is the one where we couldn't fill because it was too early? We have your item here". She tried to run the prescription. Came back with the "they're still telling me it's too soon." After trying to explain to her that this is impossible, showing her on my phone it had been one day short of 4 full weeks since I had gotten it refilled, and again communicated the urgency, I got the spiel that there's nothing they can do to force it through. Brick wall, no checking details, no attempt to problem solve. I suggested I call them, she agreed. I asked for a copy of the insurance rejection paper after she offered. I went outside and called my insurance, I called the number on the paper the pharmacy provided me. My Insurance insured me that they would be happy to refill my item. It was NOT too soon. She said it was specifically missing a code entered into the pharmacy computer from the prescription (provided by the doctor) in order to move forward. She gave me the name of the code rejection. I looked at the paper provided to me from the pharmacy, and very CLEARLY saw it stated the code as the reason for rejection. Nothing about it being too soon. The insurance let me know I was given misinformation, and this code must be entered to get filled. She said if the prescription was missing this code, its the pharmacies duty to call the doctor and get it. How did they not catch this? Aren't they trained to notice these important details? They run people's insurances as part of their basic structural job function! I'm livid! I went back in the pharmacy and got the girls attention who originally helped me. I told her exactly what my insurance said. She knew what code I was talking about. I pointed out on the paper she provided that very CLEARLY says the CODE was the reason for rejection. She prints up the original prescription and starts typing stuff in the computer. Didn't say a word to me, just typed. I asked her directly if the code they needed was on there and was in fact provided by the doctor to begin with. She said yes. Then let me casually know that they can have my prescription ready for me in 10 minutes. Yay me right? I maintained my composure and stayed polite the entire interaction, because my objective was to get my medication. But I did make a comment that thank God I called the insurance myself and done my due diligence, had I waited the time that they told me: ONEC this would've never gotten approved regardless of time and TWO it would've costed me $1200 out of pocket. She agreed. That was the entirety of the conversation. She let me walk off to wait. When it was ready, she rang me up like normal. No apology, no decency to acknowledge their error. And like I said, I was completely polite the entire time. Where is the accountability here? I feel that this type of error is gross negligence on behalf of a professional pharmacy staff. I probably wouldn't be here sharing such distain had she at least taken accountability and apologized! To add insult to injury, the call I received on the 30th telling me it was rejected because it was "too soon" wasn't the same individual that gave me that same reasoning in person on the 31st. For TWO seperate pharmacy technicians to give me an inaccurate reason that my insurance denied my refill, when their system very CLEARLY depicted the denial reason as something ELSE, is completely unacceptable. How do I as a customer, not a trained pharmacy staff member, have to point out this error to get my medication? I will absolutely never use this pharmacy again.

This CVS is in a bit of a rundown location and felt more unsafe than the shopping center next door…read morewith the Starbucks and Walgreens. Walking in I was able to find one of my shampoos, but when I went to check out their vitamins several of the bottles were mixed up and in the wrong place. The shelves just felt messy and disorganized compared to some of the pharmacies i've been in lately. All in all, after a quick scan at the self-checkout I was done and onto the next - although I really don't think I'll be returning to this location.

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Walmart

2.2(370 reviews)

6.2 mi

Store is changing around, so the food items shelves were somewhat bare. However, I found the…read moremajority of the itemsI needed. However, I came in here for a new propane tank. Definitely cheaper here than Home Depot and Walgreens. Both wanted to charge $67. Walmart had it for $54.99. Lastly, I dislike that our cashier, Kevin, needed support from a manager and as usual... one could not be found. There were 2 cashiers on the left side of him that watched him scramble around looking for support. Instead of helping without being asked, they stook arrive taking amongst themselves. Finally, Kevin did ask and one came over and helped at that point.

I've been to Walmarts all over the United States. And this Walmart is the saddest one I have been…read moreto. There is no deli, produce, or meat department. Instead they have a minimal. And I can't stress enough minimal selection in of them in a couple coolers and aisle islands. The produce was all bruised. And you go to get anything else in the store and 80% of the products are under lock and key and you have to page and wait for an employee. The employees are cool, no beef with them, but the store itself is not a great shopping location