I had such a great experience with Lisa, the pharmacist at CVS in Concord. She was incredibly helpful, patient, and kind throughout the whole process. She took the time to listen to my concerns, explain everything clearly, and make sure I understood what I needed to do. I really appreciated how caring and professional she was. Lisa truly went above and beyond to help me, and her kindness made what could have been a stressful experience so much easier. She is a wonderful pharmacist and a great representation of what excellent customer service should look like. Thank you so much, Lisa, for all your help! read more

This review is for the pharmacy. Complete incompetence in basic operations and customer service. I'm forced to transfer my prescriptions to a different location because there's no way in hell I'm dealing with these guys again. One strike is all they get. I just don't have the mental capacity for CVS to make my life harder. I had a refrigerated medication prescription come through to them on Friday. Today is Tuesday. I came on Saturday to pick it up, as it showed ready in my cvs app. I come down, wait in line, and was told that they couldn't give me my prescription because they had refrigeration issues. I said a call to let me know would have been considerate. Then I was asked to wait to the side to talk to the pharmacist. I wasn't causing a scene, I just wanted to know WHEN I could get my prescription and why they didn't give me a call to be considerate? The pharmacist and a tech both looked at me like I was there to raise hell. I wasn't. I was still being polite. I just wanted to know WHEN I could get my medicine. I asked the pharmacist if he could please call me when the prescription arrived. He took down my number. I found my prescription to show ready today. Would have never known had I not checked my app. Pharmacist never called. Nice. I also saw there was a second prescription transferred in the same date as my original medication- sitting in the app, unfilled. I have no idea what it was. But I click to fill it. Just in case. I get to the pharmacy this morning, wait in line, then was told my second prescription isn't ready. I ask what it is. Oh it's an accessory that goes with my first prescription, the medication won't work without it. I ask then why tf was THAT never filled? Why did I have to do it? And what would have happened had I not seen that in my app? You would have given me a medication that wouldn't have been able to be administered? A blank stare was what I received. Of course he doesn't know. Of course no accountability. I wait 10 minutes, get back in line and wait. Finally I'm outta there. Unless you're on top of your own medication being filled, skip this pharmacy. You can't trust them to do their basics and have some consideration of you and your time. read more

Unpleasant experience. Waiting to ask for my diabetes medicine, waiting for someone to decoupara. Question do you want something respective. Never go there again read more

I have been using this pharmacy since I moved to Concord in 2019. Since then I've seen dozens of pharmacy workers come and go. And the current CVS pharmacy staff sweating their asses off to fur-fill orders. I see their gates being protected like Mama Bears before their shut down between 1:30-2:00 p.m. Let's also mention their cash registers. They're constantly locking up at the pharmacy and if you haven't happen to you at least once in the last one month, well you're not part of the club. read more

Avoid at all costs--dangerously incompetent and lazy If I could give this pharmacy negative stars, I would. Dealing with the people at the register have been a nightmare from start to finish. Every visit feels like rolling the dice on whether they'll actually get your prescription right and spoiler alert, they rarely do. I'm pregnant and dependent on medications like insulin and glucose monitors, and this pharmacy has repeatedly failed me: wrong needles, wrong meters, missing insulin all while acting like it's somehow my problem. I've had to go back three times just to get the correct supplies. Most recently, they completely botched a crucial hypothyroidism prescription. My doctor's office confirmed it was sent to the pharmacy. When I went down in person, they told me it never existed in their system and told me to "call the doctor." However in calling the Dr. they confirmed the pharmacist sent confirmation of prescription that morning! And thanks to their AI phone system, you can't actually speak to a human, so the only way to even start fixing their mistakes is to drive down, only to be met with the same laziness and apathy. They push people aside when the line gets long, refuse to take responsibility for errors, and seem incapable of basic pharmacy competence. This isn't just frustrating, it's unsafe. If you depend on your medication and don't want to be treated like an inconvenience, go anywhere else. This place is a hazard to anyone who actually relies on their prescriptions. read more

If I could give this CVS location a negative zero I would. There's a good reason why this location has 2.2 star rating. It's quite alarming. My first, and last time doing business with this location. At first, Vanessa the store Manager seems to be kind, and helpful. I've attempted to contact her numerous times without any response. Eventually, she gets around to returning your call Several days later. With many excuses behind the incompetence. I discussed with her in great detail the importance of photos I needed for my terminal ill brother. She seemed sympathetic, and helped me through difficulties of the restrictions of her printing machine. We printed several different images. Non of them were satisfactory good enough to display for her and I. She requested I return late the next day in order for her to accommodate her door dash customers. Upon my arrival 11:00 pm. She ran around for several hours helping other customers while I was waiting for her assistance as agreed. Unfortunately, she sent me home due to the store closing. Instead she requested I order online. I returned the next day to pick up the prints. Vanessa, had left for the day. Trent her Assistant Manager had no knowledge whatsoever of our several previous conversations. He was EXTREMELY rude, condescending and proceeded to embarrass me in front of his employees, and several customers. Trent, contacted Vanessa at home, to fill in the details. Apparently, her instructions to Trent were inappropriate and unacceptable. She made things much worse than it should've been. I in turn became irate and frustrated with the accusations, and the whole situation. For these, and many reasons. I'll be contacting her District Manager, and file a formal complaint with the Corporate Office against Vanessa, and Trent for the unnecessary, and inappropriate conduct of both employees. both employees needs additional training how to treat a customer with respect, and retain a repeat customer. I strongly suggest you take your business to another location to avoid getting accused of ANY wrongdoing in their store. For the record. Vanessa the Store Manager cannot be trusted. read more

So they lock up items because stealing = loss of revenue. Then they lock up items and never respond to service calls and customers walk out which= loss of revenue . How is this place still in business? read more

Terrible service!! I would give them 0 stars if I could. I waited 6 hours for a prescription. Called twice to find out status of prescription. Was told both times that prescription was not ready and that I would receive a text once it was ready. I finally decided to just go and see what was happening with my prescription, only to find out it had been ready 30min after my doctor had called it in. read more

Service at the pharmacy. I went over to switch my prescriptions from the other Clayton pharmacy cause this one was closer. I waited in line over a half an hour with only two people ahead of me. Two pharmacist are in the back, working chatting it up ignoring the poor tech in the front. The computer at the register craps out stop working for some reason the text starts smacking it around like that's gonna fix it. She takes the lady stuff and move to the other register. The same thing starts to happen over there. it just seemed like they didn't care about moving people along at all. The other pharmacy on Clayton they're very efficient. read more

Text message sent 3 days prior that my RX are ready- arrive to pick them up- and nothing!!! Had to wait for almost an hour extra for the meds. And to make it worse- the staff (Shirley) was aggressive & short. Stating over & over- that they are doing a million things at once! Their lack of employees should not be taken out on customers. I was one of many people waiting. Just so frustrating and unprofessional. I'm going to look into transferring my RX to another business. Save yourself some frustration- go somewhere else!!! read more

Posting this because today is the third time that it happened within the last year. Three different doctors offices sent me prescription, they sent in prescription and said the pharmacy confirmed to receiving the order. Two days later, none of the prescriptions are still ready. Call the doctors offices, all of them said CVS pharmacy confirmed to receipt but It's the pharmacy. That's the issue. read more

The dude and I came to this CVS Pharmancy on Christmas Day 2021 as he needed last minute gifts for his little cousins. We were surprised how fully stocked this place was especially on Christmas Day! Their holiday aisle was still fully loaded! They had plethora of awesome gifts available and even alcohol gifts. The dude and I were so tempted to get their Kahlúa gift set as it was literally only $20 which is a steal in my opinion! Wish we snagged it. It was pretty busy inside and they were totally enforcing their MASK policy. So wear one or they can't ring you up. I heard staff say that to a few customers which I think they just forgot to put it on. The store was clean, organized and staff was friendly. I always sign up for any awards program as you get deals! I had so many coupons here for CVS but left them at the hotel :( ugh but that's okay. The lines were long but it moved fast. We did but Trulys here which they were decently priced no complaints. Overall, love CVS in my opinion they have better selections of items than their competitors Walgreens. Would definitely be back. Oh yah! Staff was friendly and warm. Impressed with this location! read more

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The worst customer service! The fact everything is locked up is frustrating but that's the price of crime in the east bay. Had to ring the customer service button three times waiting over 10 minutes to get help to buy face wash, then was told I had to pick if up at the register. Three employees stood around and watched me waiting to get help. I'm an extra care card member and I shop CVS regularly. I don't be going back to this CVS! read more

Do not have a passport taken at any CVS! They're $20 which is five dollars more than the post office, they don't follow guidelines and they don't return them. So basically flush 20 bucks down the toilet. read more

I'm done with CVS. Went here instead of Target because I thought it would be quicker on a Sunday. So annoying. This isn't even in a crime ridden area at all and the $5 toothpaste was behind a locked cabinet so I had to ring a bell, then wait and eventually about 5 minutes go by and had to find someone to come open it. They didn't have any bar soap at all so I didn't get that. What a ridiculous store. I'll either go to target next time or buy Amazon. No more CVS. I already switched my prescriptions over to Amazon. Waaaaay easier. Bye bye CVS. I'm sure you won't be around much longer. read more

I went to CVS tonight because I was shopping for an Instacart order. There was only 1 item to shop for, so it should have taken me all of 5 minutes to get the item, and then check out. I don't know how many people are aware of this, but Instacart times their shoppers from start to finish. I was allotted 7 minutes to shop for this order, but it ended up taking me about 15 minutes. CVS locks up certain items and I just happened to be shopping for one of those items. I pushed the buzzer and the loudspeaker announced, "Help needed in the digestive section." I waited for someone to come but no one came. So I pushed the buzzer again, and again a message came over the loudspeaker. After pushing the button 3 more times, I finally walked down to the end of the aisle and yelled loudly "Is there anyone working in this store?" No response so I went back and pushed the button 3 times in a row. Still no response. I pushed it again 3 times in a row. Again, no response. So I went to the middle of the store and yelled "Is there anyone working in this store? Anyone at all?" Still no response, so I went back and pushed the button 4 times in a row. I figured if I was annoying enough, someone would come and help me sooner or later. If it was just for me, I would have left long before this, but it was an Instacart order so I didn't have the option to just leave. Finally, an employee came and he told me that he was the only employee working because everyone else was on a break. He got my item for me and then I went to meet him back up front, where he had 2 customers waiting in line already. This is very irresponsible of CVS to send everyone except one person on a break. It is disrespectful to the customers and makes it difficult for the employee to help everyone. If you are going to lock up your products then at least have someone available to help your customers. I have to say, the employee, who's name I forgot to get, was awesome. I have no complaints about him. read more

I had a TERRIBLE EXPERIENCE with this store manager, Venessa Ochoa. I waited patiently at a closed lane to ask a quick question, but she rudely told me to wait in line--despite having a "closed lane" placard on the register. To make things worse, she then proceeded to help the next person in line from the adjacent register, which made no sense. She continued to tell me misinformation. I simply told her STOP TALKING ME. Thankfully, I patiently waited to gather my thoughts and the cashier next to her was helpful, pointed me in the right direction, and provided the contact information that is at the front of the store regarding her name. So I can reach out to corporate.. hope this is helpful to other people who visits this store. read more

CVS Pharmacy - Contact information - Drugstores Near Me - CONCORD, California

The beauty consultant here is awful. Her name is Rachel. She has no clue on what she is doing. I went in there to find a certain color and kept picking out the wrong one. She is the most saddest person I have ever came in contact with. She needs to be fired. read more

My sons doctor ordered an inhaler for him. When I went to pick it up the cost was over $200. pharmacist argued with me about it being on the formulary but that was my deductible. I don't have a deductible. My insurance agreed the medicine is not on the formulary and he should be recommending an alternative that is on the formulary. He argued with me so much and it was getting late so I decided to pay it and take it up with my insurance. I've filed a grievance and hope to get reimbursed. But I worry this pharmacist is doing this to other people that may not advocate for themselves. read more

Walked in to pick up a prescription at 8 pm and they refused to let me pick it up even though they close at 8 pm and they were fully staffed. How inconvenient. read more

CVS Pharmacy - Return policy states returns thru 06/02/2020 - Drugstores Near Me - CONCORD, California

So we've been going to CVS this one specifically for many many years like 15+ years not once have they ever asked for the CVS card to use the coupon they've never asked her for a number NEVER! The cashier with gray hair and glasses she may seem like a sweet old lady, but she was very very rude, called manager right away and told me to stop talking and called the manager I've never experienced this at the CVS what a shame will be going back in looking for a higher up Manager read more

There must be a worker that is taking the codes of the Amazon gift cards there. It has happened to often to be a coincidence. So I suggest getting giftcards elsewhere. read more

Mark is rude! Zero personality, zero Customer service...MARK, blame your district office for being open til midnight...Not your customers fault...ill drive to Danville just to avoid your unhappy demeanor...please find work elsewhere if you are going to treat people like you do! read more

The worst! Last week I made an appointment for my second HepB vaccine, and when I got here at CVS Treat Blvd., they told me that I was two days early for it. I totally understand the policy. They told me to come back next time, anytime, and they'll accommodate me even without an appointment. Well, I did today, a week after, and this lady at the counter, who was not accommodating at all with her attitude, told me, "We're busy now; come back next time!" How rude!?! I stayed for like 10 minutes and watched her. She was not busy at all. Great! By the way, she's the pharmacist named Kim! I like the CVS store, and their staff are super nice and friendly, but not the pharmacy, their pharmacist, to be specific. Maybe, Kim, you should learn from the people around you within the CVS store and pharmacy how to be NICE. Be KIND, always. Bless your heart. read more

I always go to this CVS pharmacy because it's the closest to where I live. Some of their pharmacy staff are so helpful except for Shirley. Shirley doesn't have a good customer service skill. She needs to learn how to listen to customers. She cannot talk all the time while the customer is talking. This happened more than once. I hope her supervisor educate her on how to treat and listen to a customer . read more

Takes at least 1 1/2 hours to pickup a prescription. The lines are long and the customer service is very slow.

visited this CVS pharmacy today as I do shop here periodically. There were two new ladies working who I had never seen before, both seemed like managers. Both of the checkstand's were closed and they were directing everyone to the self check out. Several people left the store because of it and when I asked if they were closing the checkout lanes, she did not even look at me and very condescending said no. Of course, when my items did not scan, she had to say three separate times. " Oh, it's only popcorn. This never happens." They were continually using almost scripted, kind verbiage, but never looking anyone in the eye, almost like they were trying to make everything look perfect when in reality, they were changing everything in that store by not allowing the checkstand to be open. I thought it was just me, but when I saw people leaving, I realized something was wrong here. I will try them one more time hoping that check stands will be open as they should be.I thought it was just me, but when I saw people leaving, I realized something was wrong here. It's OK to have self check out as long as there is always a checker available for those who don't Wish do use self check out. read more

This CVS completely let me down, not only were they out of everything I needed but the customer service provided to me to assist me finding alternative items was absolutely awful. I was shocked to find out the CVS was out of multiple essential items. It's incredibly frustrating and inconvenient especially when relying on them for specific products. The lack of inventory management and restocking left me disappointed and questioning their ability to meet customer needs. The fact that they were out of items that I needed, combined with unhelpful customer service, made it clear that they do not prioritize customer satisfaction. Until they addressed these issues and improve their inventory and management and customer service I cannot recommend the CVS to anyone. read more

CVS Pharmacy - Probiotics - Drugstores Near Me - CONCORD, California

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Horrible customer service. They do not tell you can't return items. I went to go return a blender with a receipt and the manager said they don't accept returns. My receipt says I can return thru 8/7/202 I called customer service and they said the store should accept my return. Once I walked in the store the staff member immediately said we can't take the return because my manager said so. read more

I asked the pharmacy if they had any clariton-d on August 26th at 1:30 pm. They said they did but they close at 2:00 pm and didn't have time to help me. I walked away and looked at my phone and it was 1:30 pm! Why couldn't they help me? There was one customer in line when I asked about the clariton-d. Very bad customer service here! I went to Walgreens pharmacy and they helped me right away. The clerk at Walgreens was so nice and had a smile on her face. I will be going to Walgreens in the future! read more

The stores not bad, most of the clerks are nice. But the pharmacy is horrible. They always try to tell me I don't have insurance. I actually have excellent insurance. Then they tell me they can't find me because my name is spelled wrong. I've give them my correct name 5 times but they never fix it the system. Service is awful. They lied to me and told me my Doctor spelled my name wrong, but it was clear in my paperwork that it was spelled correctly by my Doctor it was them and they didn't want to own up to the mistake. They frequently lose my prescriptions and make up all kinds of excuses. They are the worst! I wish I could go somewhere else, but Cigna only uses CVS. read more

This pharmacy is terrible. Zero communication and very unhelpful. They tell you one thing and do the complete opposite. I'll be moving my scripts to another pharmacy and I suggest you do the same. read more

This store pushes you to check out via self check out even if there is a cashier and with this all things wrong can happen and they make you feel like you're stealing like putting at the wrong side of the check out area your item or when then there was a miss scan in the purchase again the sensor would complain. I explicitly told the checker that this would not be happening if there was a cashier and WE SHOULD NOT BE DOING THEIR JOB! I do not like it when they make you feel like you're stealing when your intent is to leave as quickly as possible because it is raining and the weather is gloomy, and it is downright terrible to have this kind of experience, dreadful! Go find a better place to purchase your needs their checkers have ZERO customer centric orientation. Poor customer service and zero service with a smile. read more

If you want CVS to honor their cosmetic return policy, skin care Is not covered. I have never returned a cosmetic but I bought EvenTone Super Glow Serum for $21.79. It smelled so bad, I washed it off and still couldn't get rid of the smell. The gal in training couldn't find it in their register (she asked if I bought it there tho it showed on my receipt that she sold it to me)so I went and got it off the shelf. The trainer said it was returnable but now there are 5 people in line at the one register that was functioning. I waited and Gal in training still can't pull it up. So I provide the box. And now the 'manager' shows up to say that it's not a cosmetic, it's skin care and not returnable. She points out the very small print and long return policy on display. I ask if she can provide a store credit and she firmly says NO. I am in this store almost every week and grew up in this area so shopped there back when it was Longs...but no more. read more

CVS Pharmacy - Stinky Stuff I wouldn't put on a rat - Drugstores Near Me - CONCORD, California

Our prescriptions are always behind, told they would be ready in the morning and we show up later just to be sure and still they make us come back the next day 35 mins each way, today was particularly bad. We dealt with a pharmacist Kevin, who seem to hate his job and take it out on us. We showed up at seven giving them an hour to fill the prescription since it still wasn't ready and he said "nope, go home what you say to me I'm not filling it." my wife was almost in tears. I can't believe people in the health/helping others industry would talk to us like that. read more

Went to this CVS for COVID vaccine, which was a seamless experience. Very large location. We brought a shopping list and found everything we needed. Highly recommended read more

I'm submitting this review hoping top management will see it and make improvements. I go to this CVS regularly and it's not the pleasant shopping experience it once was (before the pandemic). I will comment on what I experienced while shopping there yesterday. *There were no registers open to ring up customers - only self check out registers were available and the store manager directing the line of customers to the self check out area - Why the inconvenience? Self check out takes longer, especially if you have a cart full of purchases. And this is the third time I've had to self check out in the month of January. 'The manager who is a young Latina women, speaks poorly to the employees working on the floor. Embarrassing for both customer and employee. And she loudly discussed how she had to cut hours because upper management was "on her". It's becoming an uncomfortable shopping experience lately. Please help return this store to what was once great. Thank You read more

This is the store closest to my house. I'm guessing that the poor management of this store is encouraged by corporate. I have been utilizing this store since it was Longs. The customer service outright SUCKS. Every time I go in, it seems to be worse. Do they teach their cashiers to be rude?? I was in tge store today and when I purchased my item, the cashier was rude to me. I'm done with this store. I wish Longs would come back. read more

I just moved to this neighborhood and transferred my meds to this location. The lady in the afternoon screams at me in line and during the transaction. This is now my 3rd visit and I find this very odd that she treats customers picking up meds like a drill Sargent. The pharmacist lady disrespected me in line and embarrassed me. The people in the line started laughing at me. I was picking up 6 packages. read more

I was here last week they open 10 am the pharmacy I always get my medicine here refill etc I always patient I do understand there busy but that day I came omg no want to help me I was the first in line on the drop off they don't have customer they head is all down they don't want to look if they have customer or say something I be right with you want ever right for them I'm getting pay by hour either I help or not I'm on the clock that the way I see it your just a customer don't tell me that I did not see you really do I look like 2 years old I'm 5 ft I could see you ...finally after 6mins suddenly someone say I be right with you ....so want I did oh you finally see me standing here for 6 mins I want away and I told my self this is the last time I'm coming to this pharmacy there's Walgreens and Safeway I will change my pharmacy they don't like my business it's ok I don't want them too... read more