I was a customer of Rite Aid pharmacy in Orinda for years until they closed. I loved our family prescriptions to CVS in Orinda. I am very pleased. Every time I go to pick up a prescription the folks who work the register are very friendly and professional. I will say I sometimes witness customers with bad behavior and bad attitudes at the prescription counter and the folks at CVS maintain their professionalism. read more

Super efficient and very busy pharmacy set at the far back of a very sad looking cvs. Technicians are efficient and helpful. Pharmacist is readily available and knowledgeable. Keep in mind they are closed briefly daily from 1.30 to 2 pm. read more

CVS Pharmacy - Closed briefly from 1.30 to 2 pm - Drugstores Near Me - Orinda, California

Totally impossible to communicate with the pharmacist without walking into the store and waiting in the usual very long line. Also, don't think of coming between 1:00-2:00 PM because they're closed. I have to navigate getting meds for my 97 year old father and it's extremely challenging. read more

I have never experienced such rude and incompetent behavior from a pharm tech. I went in to pick up my prescription and she tells me nothing came in and then tells me it's not covered by insurance. Then takes her mask off, gets as close to my face as possible, and tells me it's over $400 so I should go call my insurance company. Her intimidation tactics and attitude seems off so I ask to talk to the pharmacist. The pharmacist tells me that the prescription DID come and it is closer to $100. This female pham tech's attitude through the whole process, incompetence, and absolute lack of attention to detail makes her a liability. I don't understand why a pharmacy has someone like this in customer service and working with medication. read more

It took us 3 weeks to get my kid's medication. That happens it had to be ordered. To be greeted by the hostility of the pharmacist who was very defensive was uncalled for. Today on a different prescription, I just got another epic experience. A new med I had never taken before. I kept on getting warnings in the CVS app. I googled the meds I currently take, and it said that it would interact to not take them together. Upon picking up I ask the pharmacist. She says it's fine. Then when it's time to check me out, the computer has all these warnings and she back pedals saying I should not take them together. ARE YOU SERIOUS??? read more

This store has come such a long way in terms of customer service. From downright rude to extremely pleasant. That is until recently. A new hire seems to enjoy making customers life just that little bit harder. A lack of empathy is a major flaw in health related customer service. read more

CVS Orinda has been our primary pharmacy for the last 15 years. Each and every pharmacist working there is doing their absolute best to be as responsive and timely with refills, vaccines, and everything else as they can. They've had a ton of additional volume thrown at them with the closure of Rite Aid. I personally think they've handled it really well. Some of the more long-term, tenured staff are incredibly helpful and always at the ready to do anything above and beyond that they can. Kathy in particular is outstanding! I sure hope that they get the well deserved help they need soon to handle the additional volume. Thank you for the great job you do supporting the Lamorinda community. read more

RightAid, my favorite Orinda pharmacy recently went out of business and this CVS bought all the prescriptions. Since then, it's been hell! First, they will under no circumstances pick up their phone. Second, the pharmacy employs some of the rudest people on earth! So, "screw you" if you have a complaint, tell it to the wall, next in line! Now I'm forced to find another pharmacy farther from home where people don't mistake Orinda with Calcutta! I am also enrolled in CVS Extra Bucks program, which I rarely use anyway. In incessant emails, CVS begs me to come in and spend money almost everyday. And they have large posters claiming what a "privilege" it is to serve me as a customer! And yet, when you do shop there, the pharmacy staff are some of the most entitled people I have ever met! I am now going to move my prescription to another pharmacy, cancel that $5 extra bucks scam, and boycott CVS for the horrible outfit that it is! Zero stars if I could! read more

This is without a doubt the Best pharmacy I've ever been to. The service. is impeccable. So glad i it's in Orinda. read more

Miserable experience. Forgotten prescriptions; loudly calling out medication names in violation of HIPAA; incorrectly filled prescriptions. Just a giant hot mess. read more

This review is about the front store section of CVS in Orinda. I needed to locate a cream medication and I asked Jose to help me. She knew exactly where the medication was located and took me to the aisle where I could purchase it. She was kind, patient and knowledgeable. It was a pleasure interacting with her. Jose is the pinnacle of superior customer service. Please send my appreciation and gratitude to Jose for a job well done. Jose is certainly an asset to CVS. read more

This place is literally disgusting. The walls are falling down and there are cobwebs all over. It's a hard to trust a pharmacy to be sterile and clean when it's surrounded with dust. I would suggest getting your meds somewhere else. If only they sold items here to clean your house and could use those to clean the store? Lazy. Gross. read more

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Pharmacist Marianne goes the extra mile to secure prescriptions and manage tricky insurances. She has even called me after the pharmacy closed to follow-up on an urgent issue I had. She is a gem in the community. read more

The reviews about the pharmacy are spot on. Lack of communication or customer service. They canceled my appointment for a COVID booster twice but didn't tell me. In contrast, the Moraga CVS called to notify me and let me know the reason for my booster appointment being canceled, which I appreciate. When I finally did get my booster shot, I went to Moraga to get it done. read more

Honestly horrible customer service on the phone. Got hung on not once but twice with attitude from the pharmacist named Sharren and the store manager Dave. The lack of customer care is very clear from both and honestly puts a bad scar at this location. Imagine a pharmacist who doesn't care about helping the patient who is just seeking to clear up questions about there medication. Shame. Please feel free to contact me to resolve the situation. read more

Not a patient friendly store. Hours are not good either. Switching to another pharmacy chain.

If you want find a really bad pharmacy that doesn't care how much they inconvenience you, this is you place! Bad hours, bad attitudes, and not much inventory. read more

Horrible customer service. Lacking in life saving medications for children. Lacking in willingness to support families in finding those medications at other CVS. Lacking in inventory and respectful customer service as well as care and concern for the public regarding vaccine administration. read more

This must be the worst pharmacy on the planet. Extreme wait times, absolutely awful staff and arbitrary rules they've made up to fill or not fill your prescription. I'll gladly pay more never to go here again. Fuck you CVS. Fuck you twice. read more

TERRIBLE customer service. Was hung up on, when I called back I was told even though the shipment containing my medication came in at noon I had to come back after 5 because they have too much to do. Not to mention the actual medication was ready a day earlier but they didn't have a basic spacer to use with an inhaler so now on second day without my meds. When I asked why they didn't call another CVS to let me get the spacer somewhere else again I was told they get over 1,000 Rx a day so they don't have time. Other CVS do this (call to find meds) without being asked. If staff really is that busy and overwhelmed I feel for them but then where is their management to ensure they are appropriately staffed to meet customer needs? ATROCIOUS not to mention NEGLIGENT regarding people's medical needs. read more

I went to Cvs in Moraga for my 3:00 appointment for a Covid booster. When I got there I was told they didn't have any in stock. I called CVS Orinda and they took me in immediately . A very well stocked store and a very friendly pharmacist . read more

Please note that the pharmacy hours are not as stated. Rather, they have instituted an arbitrary lunch hour in which they will close the pharmacy even if you are already in line. Sometimes it's 1-2. Sometimes it's 1:30 until? They are unapologetic about how inconvenienced they are by your patronage. read more

I wish I could give this Pharmacy any number below ZERO. Short on providing full prescription pills 28 or less instead of 30 pills. Customer service with no greeting, not informative just give the prescriptions and leave. Today, the pharmacist and the aid were threatened me why? I receive a quote for a prescribed Medicine which my insurance does not cover. Out of pocket over $90.00. I came in person picked the medicine and sure enough I was charged 1/3 of what I was quoted. No complains after all I paid less however I wanted to understand why? Do I have the right? Yes I do! The pharmacist explained me that she applied a coupon and that is why the paid price was lower. I asked the pharmacist why I was not told yesterday about it and the reduced price after a coupon? My question triggered the aid and she join the conversation. I reply back that I am talking with the pharmacist and not with her. Oh boy a whole story that they ask me to leave at once the store. Why? Harassment! Living over 20 years in Orinda, a customer since Longs were the best of the best and now to call the police on me? Well dear CVS management, pharmacists and aids my time and money worth much more and no thank you for your service! I am going to switch all of my family prescriptions over to a small pharmacy in town and save yourself from contacting me, cause this time it will turn into you harassing me. To the readers please think about if this is a customer service that you would like to receive when it has to do with your health. read more

The front desk checkout people are awesome but the pharmacy guy (James) should find another job. He is rude - often won't let you pay for non pharmacy products at the pharmacy and when you show up and the store is empty and your prescription isn't ready (even though it is supposed to be) he tells you you'll have to wait an hour. I think it's his idea of a power play. This precedes Covid. I finally got around to writing this review after one time too many. read more

It's so convenient to have CVS right here near Theatre Square. I don't go into the pharmacy so this review is only for the store in the front. Love coming into to buy just a few items like sour cream or gum instead of going to Safeway. Charlie (young guy with dark hair) was at the counter last night and he was so polite and helpful. read more

This pharmacy is terrible at inventory management. I have gone in to pick up prescription refills on at least five occasions only to be told the are out of stock. These are not new prescriptions so I would expect a plan to fill known orders. It's disappointing at best. For some medications it would be devastating. read more

This review is for the Pharmacy only. Thoughtful, knowledgeable and professional pharmacists who really care about their patients well being. They are approachable and are willing to spend enough time with you to make all the instructions quite clear. They also are very good at making suggestions regarding supplements and over the counter remedies. I had a great experience just this week where the Pharmacist worked with my Doctor to find a less costly alternative prescription, saving me over $100. Thanks CVS! read more

Review #004 - 2017 I don't usually shop at CVS, but on the few occasions that I have, it's because either Safeway or Rite Aid didn't have what I needed--and I do end up finding those items here. I've used the pharmacy twice because I needed to pick up my daughter's prescription and it was very quick. I didn't have to wait in a long line, the one good thing that came from our company switching over from Kaiser to Anthem Blue. I remember always having to wait in a long line with Kaiser so thank you current employer! Plus, it's super close to my house! When I called in to get my daughter's prescription refill, they were able to get it filled within a few hours, even though I didn't have a chance to come by and pick it up for a few days since it was right after Christmas and before New Year's so I was extremely busy. read more

To the CVS Orinda team working on Saturday 5/7 between 1 pm - 2:30 pm; thank you so much for finding my wallet and storing it. I had cash but more importantly all my identification cards and everything was returned. I had rushed out of the store after purchasing something and my wallet fell out of my jacket. It's amazing to see such integrity and care displayed here. I hope the entire team is recognized for this incredible customer experience - working in the business world, I'd be so damn proud of my team for this kind act! read more

Very helpful and friendly. They were able to fill my prescription in one hour when the Moraga cvs would not. I don't really have to wait that long too which is nice! read more

Poor customer service. I tried to use a coupon I received in my email but was told I could not do so because the item I was purchasing was a buy one and get one at 50% off. I did not need two items and only wanted one. When I tried to use the coupon I was told I could not because the item had a buy one get one deal. it did not make any sense to me. Just a FYI, target had a buy one and get one deal on the same item I was trying to purchase at CVS AND only bought one item and was able to use a coupon they offered as well. poor poor customer service at CVS read more

this cvs may be the smallest i've seen, inventory of goods offered just barebones enough to operate the store. not much selection of goods. not much beers here since bewmo is down the block buys: "sweet potato" pop chips (.99, .8oz) notes: -service friendly, courteous. read more

The staff here are friendly and very helpful. Although they have a bare bones selection of items, they accommodate CVS coupons to the best of their ability, with what they do have in stock. This location is a convenient stop for me since parking is easy to find and I can hit up several other merchants within a one block radius for all of my other errands. read more

I would say the staff here are friendlier and nicer than the ones over at Rite-Aid. The selections for every day items isn't as vast as other CVS. Then again, what do you expect when you're in Orinda? This place as the bare, bare essentials. read more

They came through for me when I really needed it. I had a child with a fever who needed some children's Advil. I thought they were open later than they actually were. I called them as I was getting off the Bay Bridge and told them I was going to arrive in an Uber within 12 minutes - they stayed open for me so I could grab some medicine for my sick little girl. Many thanks to Elliott and the manager on duty on 1/30/2020 that night. read more

Cvs is in the business to sell groceries and make up. There sideline business is a pharmacy an the customer service in the pharmacy is terrible and I am switching my perceptions to another pharmacy for sure. read more

The manager in that location thinks he is the most important person in orinda , he is so lazy to get anything a costumer needs ,his answer we have it but come back in two hours , cus I have no cashier now , are u kidding me , go and get it . Very poor costumer service . read more

Typical CVS, but be warned -- this location doesn't actually have Apple Pay (unlike what it says on Yelp under payments), so don't make the mistake like I did of going in without a wallet and expecting to pay off your phone. read more

The pharmacy is terrible. The line is always so long and they take forever which makes it an even more miserable experience when I have my 3 year old with me- he only has so long he can wait before he is fussy or wants to run around the store. I even tried bringing him the stroller since I knew it would take a long time but the wait time and incompetence still made it a miserable experience and my son still had a fit in the stroller- what can I expect when the wait time in line can reach close to 30 min. We switched to the CVS pharmacy in Lafayette- so much better!! read more

For the second time I went to the pharmacy about a prescription that I was not sure was accurate, because 2 messages to my answering machine were cut off. I have two prescriptions and I picked up one a week or so ago. All I heard was "CVS" and the rest was cut off. The person who "helped" me was the same as the last time. A heavy-set white guy with dark hair. He is rude and dismissive, to say the least. While I was trying to tell him about the answering machine mishap he just abruptly asked "name" which I gave him. When he said there was nothing to pick up, I told him this was the second time this happened and could he check with their IT person (or whomever) to see what the problem is, he just ignored me. The young Asian man who was the pharmacist before him was very friendly, helpful and polite. This guy is telling me to take my business elsewhere. Is anyone listening? Does anyone care? *UPDATE* I just confirmed that this person's name is James -- the same one who has a history of being quite rude. I may have to take my business elsewhere. read more