Free parking Big wide isles, well lit, yes for alcohol…read morepharmacy and stationary items Some stuff are locked up and I get it Karim was quick and helpful Overall no issues

I stopped by this CVS to pickup an online order as this location was on my way home and my local…read moreCVS was out of stock on the item I needed. There was a bit of a line, but only 1 cashier at the time tending to the customers. When I informed the cashier that I was picking up an online order, I was directed to a white bin located on the outside of the counter to grab my own order. A bit odd, but I guess this store runs their online pickup on an honor system? They have their own decently sized parking lot so parking shouldn't be an issue.

I've been using this Walgreens for the last year and unfortunately my experience has been so…read moreroutinely difficult that I feel compelled to turn to the internet. First off, I don't blame 90% of the pharmacy or store staff - it's beyond clear that a lot of the dysfunction is structural and that they were severely overwhelmed by other local Walgreens closing and having to absorb their customers needs. By writing this I'm somehow hoping Walgreens corporate will realize there's a serious need for more supports to be put in place. However, there are about 10% of staff that clearly add to the dysfunction or just make the experience even worse to navigate. This week when I called to request a refill (which I have to do over the phone instead of simply submitting a refill request through the app) I had the usual routine of being put on hold for at least 20 mins only to have the female technician finally answer and be incredible hostile and judgmental about the prescriptions I was trying to fill. Despite these being the same prescriptions I've been filling there roughly once a month for the last year, she was incredulous I might need to take them at the same time before insisting she had to get approval and then came back and told me I'd actually have to call again in an hour or so since their "system was down" After calling back an hour later and waiting on hold for 30 mins, I called again later that afternoon and once again waited on hold for only about 10 mins that time! However once I made my refill request to the tech (male this time) he proceeded to not only get my info wrong so began referring to me by another persons full legal name and included other personal info before I had time to correct him. He then put me on hold "to check on whether the meds were in stock" for another 20 mins, only to pick up and once again assume I was an entirely different customer and provide their personal info. After I once again clarified that wasn't me, he then put me on hold another 10 mins before answering the phone "Hello, thank you for calling Walgreens how might I help you today?" having seemingly entirely forgotten there was a person on hold on the line. When I once again reminded him about my situation, he replied that actually my medication was now ready for pick up. So the outcome I was hoping for (thanks!) but not without a whole day spent on and off the phone and him revealing not one, but two other customers identifying info. I showed up the next day to pick up my meds and was greeted with the standard long pharmacy line but since it was only about 8 people in front of me, I decided to wait since it's not uncommon for there to be more like 20 people waiting. Things largely went smoothly except for the fact they've removed some of the chairs from the line, meaning that there were elderly, clearly incapacitated people having to stand on their feet for 20 mins and clearly struggling to do so. Finally I got close to the front and witnessed how apparently they entirely lost the medication for the person in front of me. The customer had called in 3 prescriptions that AM and were told they were ready but for some reason the staff could only find one so eventually told them they had to go wait. While then attending to me, the technician would suddenly stop mid interaction to go help look for the meds despite the fact two other staff members were actively searching. I mainly mention this because it meant that my interaction which should have only taken about 2 mins if the tech just focused on getting me checked out ended up taking closer to 10 min since he kept getting needlessly distracted in a search process he wasn't even really helping. This alone seems a good illustration of why simple requests or expectations become weirdly and frustratingly complicated at this Walgreens. There is no sense of cohesion or authority and this is clearly illuminated on every level of interaction. Sorry for the rant and more importantly, I truly apologize to the many pharmacy tech and store staff who are genuinely trying to do the best they can, especially in response to their frequently (but often understandably) agitated customers. However there is something at this location that is very deeply not working and only seems to be unraveling further. Shame on Walgreens for not being more invested in their store, staff and customer experiences, especially at a location that is clearly such a cornerstone for the Berkeley community.

While i read some 1 & 2 Star reviews, I had a very positive experience on my two visits to the…read moreWalgreens across the street from the Berkeley Bowl. As sometwho was visiting from New York City, I was very impressed by the size of the store. I found the staff to be helpful and responsive. And on a Sunday morning when everything seems to be closed, I was very grateful that Walgreens is open every day at 7am! This is a huge public service! On Sundsys Berkeley Bowl doesn't open until 10am! Be grateful Walgreens is open and the staff is happy yo assist their customers!

This pharmacy is always short staffed, and the pharmacist himself ( Joseph) is dismissive and rude…read more He very seldom leaves the computer to help out customers in line. I go there often with a disabled client that has a hard time standing in line. He has never ever acknowledged that. It happens every time. Today was alone and no one in line. 3 people working at the pharmacy. They all saw me. I waited 5 minutes and finally asked if someone could help me. Save yourself the headache and stress and find a better pharmacy that cares for the customers. It's appalling that the pharmacist and manager always apologize but never changes his attitude, sadly.

Great staff! They are always very friendly and helpful , even when they get busy. Would definitely…read morerecommend.

This drug, Gabapentin/Ketoprofen/Lidocaine that's prepared for me though Kaiser. I was allergic to…read moreGabapentin by mouth but this is a cream drug that I used 3 times a day for pain and it works soo well. Pain free.

This rating is for their mail order program. I have not been inside the store. I'm very happy…read morewith Valor. They're very organized and efficient. The process to refill medications is easy and the mail order I receive is always shipped promptly by Fed Ex. I can track the package in transit. They have good customer service and their response time is FAST. I have KAISER but they don't cover the medication I need. So Kaiser partners with Valor and I can obtain the medication at a very reasonable price. If you're a Kaiser patient ask your Dr. to use Valor if you need a compounded medication not covered by Kaiser's formulary. They can mail the medication to you.

Doesn't matter how few people are in line this location is just fucking slow…read more How is it taking five mins to ring someone up and get them out of the store? Why is only one cashier available with a line of people and why is NO SELF CHECKOUT! Walgreen keeps losing fucking sales yet that doesn't seem to matter.

10 people in line and only one cashier at 2:35pm…read more Fucking one cashier leaves the line to ask for help when that person is already helping someone so now it's taking longer. Why doesn't this location have self checkout? I just set my shit down and left and will shop at Target that gets customers in and out of the store and cares about customers time.

Out and about in Berkeley for the day I - you guessed it - was checking the local pharmacies for my…read moreillusive shampoo. This CVS is definitely a small location and very difficult to navigate when they're putting out load and have all the boxes out in the aisles. But they had a couple bottles of my shampoo which I scooped up and headed towards their (also small) self checkout area. All in all, my visit was generally unremarkable and it was a quick in and out.

My blood pressure monitor broke and I wondered if CVS had a blood pressure monitor like they used…read moreto have so I could go in and check it. I called the number and got a robot. I asked my question, "Do you have a blood pressure monitor I could use?" The robot asked me for my date of birth. It said it couldn't verify my identity and would transfer me to a person. I heaved a sigh of relief...until a minute later I heard a recording, "If you'd like to make a call, please hang up and try again." CVS can go cheap, I guess, but after they treated me like this, I'm going to look for a more customer friendly drug store.

What a FANTASTIC STORE !!! Convenient Location, Pharmacy,…read morePassport Fotos , & Snacks !!! Ez - Parking and open till 10 p.m. Passport Fotos too !!! Red Bull, Starbucks Mocha Latte !!! Laundry Detergent / Supplies. Please Patronize this Lovely Spot !!! We don't wanna lose them like we did several Walgreens in S.F. Same Shopping Mall as R.E.I. and Chipotle Eatery tmk. Bang Across from Dollar Tree & Whole Foods Market , Gilman & San Pablo Streets in Berkeley. Sadly Pharmacy closes @ 6 p.m. with the One in El Cerrito closing @ 10 p.m.or maybe 9 S.P. Ave @ Cutting Blvd. !!!!

This used to be a great pharmacy until they got rid of the longtime staff. But things were fine…read moreuntil today. I had three prescriptions for autofill. Only two were filled. The third is critical to my life. It kept being showed as in progress. I called Walgreens customer service--phone number listed on the page showing the prescription. he fellow canceled the prescription and said I would be getting a replacement yesterday. Never showed up. I called this morning, and the person had no record of it. He sent me back to Gilman, where I was told the prescription had been deleted, even though I have five refills, and I needed to get a new one. I am now trying to get a new prescription from my overworked specialist on a Friday. I'm angry.

Everyone in this pharmacy has been helpful, kind, and extremely competent (more than I can say for…read moresome bigger box competitors!). I've always gotten questions answered quickly and they run things quite efficiently. I have to highly recommend the pharmacist from whom I have received my last two Covid vaccinations (and I'm sad to say I did not ask his name, but have learned through reading reviews his name is Andrew. Thank you Andrew!). He takes time to properly place the shot in your arm which can minimize soreness -- something I have never had another vaccine provider do. He throughly explains everything and I always walk away knowing a bit more than when I came in. Thank you Andrew and team!

It started good...then it went downhill. Not sure why, they stopped sending pick-up med reminders,…read moreand this happened more than once. It became more and more difficult to find a park, and it wasn't too clean inside and had a weird smell. I ended up transferring my meds elsewhere.

They accept GoodRx and are always incredibly kind! Really a fantastic service! Highly recommendread more

I don't expect a good experience but this changed all that…read more Prompt Friendly Knowledgeable Helpful Needed meds in stock I'm moving all my prescriptions from CVS to Safeway!

Friendly staff. I have better selection of products at this store compared to other locations…read more Their selection of travel size is unbeatable. It's also well maintained and large.

I am not able to get the medication I need because this CVS is claiming to insurance that they…read morefilled a prescription they did not fill. They have switched to full on AI customer service, and it is impossible to reach anyone in the pharmacy without going in. Poor service is one thing - blocking access to medication is entirely different.