What a FANTASTIC STORE !!! Convenient Location, Pharmacy, Passport Fotos , & Snacks !!! Ez - Parking and open till 10 p.m. Passport Fotos too !!! Red Bull, Starbucks Mocha Latte !!! Laundry Detergent / Supplies. Please Patronize this Lovely Spot !!! We don't wanna lose them like we did several Walgreens in S.F. Same Shopping Mall as R.E.I. and Chipotle Eatery tmk. Bang Across from Dollar Tree & Whole Foods Market , Gilman & San Pablo Streets in Berkeley. Sadly Pharmacy closes @ 6 p.m. with the One in El Cerrito closing @ 10 p.m.or maybe 9 S.P. Ave @ Cutting Blvd. !!!! read more

This used to be a great pharmacy until they got rid of the longtime staff. But things were fine until today. I had three prescriptions for autofill. Only two were filled. The third is critical to my life. It kept being showed as in progress. I called Walgreens customer service--phone number listed on the page showing the prescription. he fellow canceled the prescription and said I would be getting a replacement yesterday. Never showed up. I called this morning, and the person had no record of it. He sent me back to Gilman, where I was told the prescription had been deleted, even though I have five refills, and I needed to get a new one. I am now trying to get a new prescription from my overworked specialist on a Friday. I'm angry. read more

As my handful of Yelp fans know, I reserve one star reviews for scams where I have given the business three tries to make things right and they failed - and where it is simply not feasible for me to sue them. In this case, I placed an order on Walgreens.com for 12 items and was willing to pay a shipping charge since there were 12 items and I could spread out the relatively high shipping charge across those items. When the items arrived, guess what? there were only five items - but they still charged me the full shipping charge and cancelled the rest of the order. Had I known that they would do this, I never would have placed the order. I would've placed it from a competing company. When I called Customer Service and asked for a proportional refund of the shipping charge, I was told that there was no way to refund it because I had not ordered enough items to trigger free shipping. They also told me that I had ordered an out of stock item - but there was no way for me to know that I had ordered an out of stock item because the website didn't tell me that the item was out of stock. This seems like a relatively straightforward scam: allow the customer to place an order that cannot possibly be fulfilled, then charge the customer a surcharge which cannot be refunded, then deliver the customer less than what they had ordered and give only a partial refund. When I asked who was responsible on the customer service call, they told me that the items did come from the store so that is why this is the place that is receiving the one star review. But I suspect that the Walgreens e-commerce team is the guilty party here. In any case it looks like my one star review won't do much additional damage to this location since it is already in the dumps on Yelp. If you are a consumer protection advocate or a journalist, feel free to contact me for additional information. read more

Do not go to this pharmacy, they make it near impossible to get medications. The staff is totally incompetent and impossible to get ahold of, was on hold multiple times only to be hung up on. Avoid at all costs. read more

Never have I ever experienced a worse pharmacy that at this location. The staff behind the counter are completely incompetent and move like molasses. ZERO urgency and act like every day is their first day on the planet. read more

jan 2. have waited 90 minutes for 2 simple meds. total incompetence. sick and furious. will never use walgreens again. Area of store surrounding pharmacy is filthy. Now 2 hrs. WTF read more

I DO NOT recommend coming to this Walgreens for a prescription fill/refill. There is so many people that come here and the pharmacy is not organized at all. If you read my reviews, you know that I only like to do positive reviews but the service has been really bad!! We waited an hour and they told us it would be 10 minutes, after 35 minutes, we walked up and the guy said, it is still not ready. Finally after an hour I walked up and asked if it was going to be any longer, if so we could come back and he said that they didn't realize that we were waiting And they didn't fill our prescription so then we had to wait, another 5 minutes he said....the guy at the counter laughed. 30 minutes later we are still waiting. This will be our last time we fill our dads prescriptions here! read more

Luis, the "Manager" of the photo department shouldn't work in "customer service" as he hangs up on customers, provides Zero service, and doesn't know how to do his job. read more

I forgot what I came here for, but I found it. No, it was a Coca Cola, my husband wanted a rum and coke, and I knew that Whole Foods, where I was going wasn't going to have one. So, I went in on an exceptionally rainy day and found my coke. The people working there were totally nice and the cashier brought this review up by a star. read more

Walgreens - Oil of Olay and gift card center. - Drugstores Near Me - Berkeley, California

I came last week Thursday to refill my prescription, they said it would be ready Tuesday by 5pm. I came back Tuesday to find out it's delayed. The pharmacy said they will call me when it's ready but should be good to go by Wednesday. It is now Friday and I have no prescription. I called and the African woman in the pharmacy quickly answered and put me on hold with out asking me what I needed. I called the store and they walked back to the pharmacy and told them to pick up the phone. The Mexican woman answered the phone and told me that my prescription was out of order and they don't know when they would get it back in. She did not care, she did not try to accommodate me, they did not tell me I can transfer my prescription to another store, they did not calls other store to check if they had it. I am out of medication which is dangerous for me and my condition. I am switching pharmacy because they do not care, they do not pick up the phone and they hang up on you. read more

Walgreens - My call long from calling this pharmacy - Drugstores Near Me - Berkeley, California

I'm writing this review while I have been waiting at the pharmacy pick up window for at least twenty minutes, and still fourth person on the line. Hopefully the prescription I've been notified by text message this morning is actually filled and my waiting is worthwhile. I've been using this pharmacy in the past eight years, but in the last 6-8 months it been very poorly managed. There have been number of trips on which I've been told to come back next day, even though the system have already informed me the prescription have been filled. There was a case when after a minor surgery I needed an antibiotic filled in within the same day. It was sent to them, but since they didn't fill it in I had to go after hours to another Walgreens pharmacy in El Cerrito which is open late and where it was done right away. Eventually, what I did is moving to Costco pharmacy. But they still filled the prescription, even after I opted out of their services. That speaks how disorganized everything is! Few months back I requested to speak to the pharmacist in charge. She explained that she had taken two weeks vacation around the holidays and therefore they are backed up. Miraculously, today my prescription was ready for pick up and the over 30 min I had to carve out of my busy afternoon were worth it. However, I hope not to be back. read more

Walgreens - people shopping in a grocery store - Drugstores Near Me - Berkeley, California

Because it's white chocolate pumpkin cinnamon chai latte season, it's bound to be vaccine time too. After finding no appointments at the pharmacies that I usually visit, I was delighted to discover that this Walgreen's had same-day appointments for vaccinations! I drove down to check in as directed (15-minutes before my appointment time) and left about 75 minutes later. The good news is that I ended up getting vaccinated; the bad news is that a good friend who also had an appointment ended up leaving empty-shouldered because the personnel was never able to verify that her insurance worked. Had I consulted this business's Yelp page ahead of time, I would have refrained from signing up and would have waited for an appointment elsewhere. While cooling my heels at this location, I read a string of one-star reviews from fellow yelpers who had tried to do business when the pharmacy. One-star reviews! Yelp has been subject to mega grade inflation; when I read reviews of a random business, most award four or five stars. You have to be seriously angry to leave one-star review; this location has managed to anger pretty much everyone. Amazingly, when I returned home I noticed that *all* local Walgreens have two-star Yelp averages (and presumably plenty of negative comments). There's something seriously wrong with this business; is management trying to run it into the ground? Back to my recent experience. When I first showed up, there was only one customer ahead of me. After I presented myself for my appointment, it took the pharmacists an amazingly long time to verify that my insurance would pay for the vaccine that I had requested. Then I had to wait even more time before the pharmacist delivered the shot. Meanwhile, a big line formed behind me for the personnel on duty. While hanging out, I overhead plenty of conversations like those reported in previous Yelp reviews: prescriptions that were reported to be ready but couldn't be found, insurance hiccups, other miscues. The pharmacists seemed to be spending most of their time typing with one finger, moving from keyboard to keyboard and consulting with each other about things that weren't working. As the pharmacist administered my injection, he told me repeatedly that I was the "lucky one" because he was able to get authorization for my shot. I want to emphasize that the pharmacist seemed to be especially skilled at administering the vaccine. I had no soreness in my arm the next morning and thought that he was a five-star inoculator. read more

Since the beginning of this year Walgreens at Gilman was my "preferred" pharmacy because of my new insurance. What a sh**t show down there! Most recently they sent me a text last Tuesday telling me that they had received my script and it was in process. I never heard from them again. I called them on Saturday and they said it wasn't there anymore as I hadn't picked it up. (Possibly a bs excuse.). But they said I could come down and get it and they were filling it now. When I got there it turned out they didn't have the amount they had a prescription for and I could have 4 and come back for the rest. I should have had 60. I declined and took the 58 (only 2 short), and they told me I would not be able to come back for the two they owed me as insurance wouldn't cover it...I just took the stuff, knowing I would never come back. One of the two pharmacists was talking to me, but I couldn't tell as she was far away and had a large mask on. I couldn't even tell if she WAS talking to me.... Another time they took weeks to get me some pain meds. Always a long line and very, very slow service. I will go back to CVS who I now appreciate as they are very efficient in their pharmacy dept. Do NOT go to the Walgreens on Gilman for you medications. read more

Worst pharmacy service ever. Went to pick up my prescription and they were over half half an hour late opening up. I did call at one point and they left me on hold for 45 minutes and then I was disconnected Then to top it off they could not find my prescription . After of several back-and-forth with my doctors office it was obvious that it was Walgreens fault and not my doctors. Took my prescription over to CVS and they filled it promptly . read more

Tried to refill my meds, stayed on hold for over a half hour just to get picked up and hung up on. Hella rude.

Worst customer service. Look at the pharmacy line and how ridiculously long it is 15 people in front of you. This is 3 different days. March 2023. When you call the store they will put you on hold then 5 minutes later connect you to another customer and the customer will be asking you about a product and to put it on hold. read more

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Very nice place. The employees were very welcoming and helpful. Jammed with the usual trappings of a modern drug store. The thing that elevated this particular experience. I had ordered copies online. With the help of the tech on the photo dept. at 3pm on 12/14/2022 we discovered that I had sent my order to the wrong place. He helped me reload the pics online and reorder Yaay. I decided to get some frames for work too. Thanks guys. read more

After closing the Ashby/San Pablo Walgreens, our prescriptions were transferred to the Gilman store. It was ok at first but then there were random days when the pharmacy was closed due to staffing. It made getting our meds difficult. Now it's an even bigger struggle because they've temporarily closed the pharmacy and I have no meds left. There's no mention of transferring to another Walgreens. I'm trying to transfer them to CVS but who knows how long that will take. It makes me nervous, not having my meds. Thanks, Walgreens, for putting customers in danger. read more

Walgreens - Info from the app - Drugstores Near Me - Berkeley, California

If you have a standing relationship with your CA based, telehealth provider, and are told by the pharmacist that you cannot get a prescription filled unless it is written by a Bay Area provider, this is incorrect. If you move your prescription elsewhere, (in this case my provider sent it to a CVS) you will not experience this. It was a stressful, upsetting situation to be challenged by the pharmacist about whether my prescription ought to get filled. This appears to be specifically due a Walgreens policy shift. I could have entirely avoided arguments, on two occasions with different pharmacists, had I known so I'm offering it here. The rest has already been said by others here: a minimum 45 minute long line throughout most of the day; you can wait indefinitely on hold on the phone to speak with a pharmacist as they do not have enough staff to answer phones and fill the scripts; if you use the Walgreens online prescription app, you still need to also show up to the store, stand on the line, ask for it again, and wait (usually 30 minutes and can be more) for them to fill it. Last thing to say is how much my heart hurts to watch some elder people and folks with physical impairments endure these lines and wait times, and sometimes being declined their medication when they finally approach the counter. Communities among us are disproportionately negatively harmed by this kind of neglect by the store. read more

This rating is entirely based on my (and others) experience at the pharmacy. This was a complete shit sho*. After receiving my "pick up" email for my prescriptions, I went to the Walgreens. First day, I was met with a sign at 1PM stating "Pharmacy closed due to no staffing" I returned a few days later, this time at about 9:30 AM. After waiting for 20 minutes in a line and witnessing many disgruntled people unable to get their meds, one man came for his booster and was told "sorry we don't have any vaccines" he responded with "but, i have a confirmed appointment." There was no attempt to reschedule him. Another woman stated she'd had a seizure bc of the failure to get her meds from Walgreens. Another elderly woman was turned away when she tried to get both of her prescriptions at the same time. When it was my turn, I was told rudely that my insurance information was wrong by the main Pharmacist (a White man with glasses) and that Id have to get the right information from my insurance. I assured him that it was correct, that the card was printed at the end of January 2022 and that i have been to multiple doctors appointments. He/they refused to help me and told me to call my insurance. 20 minutes later on the phone with my insurance company, they stated that my card information was correct and that Walgreens was wrong. They put me on hold to try and call the pharmacy but couldn't get through because the message they got was that the pharmacy wasn't opened until 11 am. Finally i had to cut in line and put my phone on speaker so that the pharmacist could talk to my insurance company who repeated the same information that was on my card. However, given all of this, I was told that I still couldn't get my medicine until the next day or i'd have to go to another walgreens. Unfortunately I was unable to make it in time to stop a major migraine episode from coming on. It is unbelievable to me how people were treated at the pharmacy. Instead of taking the blame or correcting the problem, the staff turned people away and did not apologize. Walgreens is 100% to blame for blocking access to critical medical care. read more

Walgreens - People waiting in line for critical medications, many will be denied - Drugstores Near Me - Berkeley, California

Absolutely WORST pharmacy.was given half a prescription then when I am supposed to pick up the other half was told to wait 4 days. The time before it took 40 minutes to pick up my prescription. Rude customer service , accept for one nice lady. Very unprofessional. read more

Extraordinarily understaffed I assume. First time took an hour wait to get scheduled vaccine with almost no one in line early on a weekday, second time a big line barely moving to pick up meds. Would avoid this pharmacy read more

Jesus this pharmacy has really gone down hill post pandemic. Staff is rude as can be. My MD sent my prescription this morning (confirmed at the office before I left) and I got to the pharmacy at 5:30 - 30 minutes before it closed - and was told by the girl at the counter - Not Ready! And she snapped that rude as heck. I see why all the old staff has left this place and we only get meds here in an emergency. This place sucks read more

That the drug dept was closed on Labor Day of 2022 was understandable, butnnotbon the next weekend, when the inly pharmacy employee was a security Guare to announce it was closed because "they couldn't get enough people to come in abdcw0tk. Today, Monday Sep,12,it managed to put up on clerk but only one, leading to extra-long lines. the scuttlebut wasc'"the senior manager finely left after many years after managementbhas made it totally impossible to function" This may not represent allWallgreens,I but it's reason enough to avoid this one till they get their act together again.. read more

After putting a prescription at 8am, I was still standing in line at 4:30 waiting for it to be filled. Of the dozen people in line, no one has been here less than an hour. Two windows, only one being used for both appointments and pickup - neither of which is happening. read more

This is the worst pharmacy I've ever encountered in my life. The last five times I've picked up a prescription I've received an email saying it's ready, then when I arrive they have no idea what I'm talking about. I then have to wait 45 minutes for them to fill it. They never answer their phone. Be prepared to wait an hour if you try to call. I'm currently trying to transfer my prescriptions to another pharmacy. I've filed the order. Called four times. They still haven't transferred the script and it's now four days later. I'm currently on hold (have been for 30 minutes) to once again ask them to transfer the perscriptions as requested. On top of all of the above, they now close at 6 p.m. - so good luck to you if you have a job. read more

Pharmacies are such a bad experience. If they didn't have a monopoly on distribution for certain things - they would not exist. This staff is so horribly rude (for absolutely no reason) read more

Easily the worst pharmacy I've ever used in my 40 years on this planet. Switching to Alto due to how bad the service is at this Walgreens. They have lost my prescriptions twice, randomly wandering around the back like ants trying to find it. Rarely if ever fill things on time. And when processing refill requests, will claim they've sent the request to my doctor only to find they've disappeared into the ether. Absolutely do not recommend, stay away. read more

This place really and truly sucks. It used to be decent, but now be prepared to wait in line for 25 minutes and then be told your prescription isn't ready after all. It's happened to me twice. I feel bad for the people who work here because they are ridiculously understaffed. Ugh. read more

Worst and most unorganized pharmacists I've ever seen. Came here 3 times in the last 2 days and still wasn't able to get my prescription. The pharmacist takes 20-30 min per person even though most prescriptions should be already "ready" in bags. The manager of this place should get fired for the horrible disorder of this place. read more

Barely a pharmacy. Pharmacy staff seem to take a 3 hour long break that differs from either break time posted as well as the hours given on the phone. Don't bother with this business. read more

If there was an option for a partial star I would use it. This enormous Walgreens was empty when I went to pick up an Rx that was phoned in over an hour earlier. Person at the Rx counter said I had to wait till the end of the day because they only had one person filling prescriptions and was it only 9:57am. Pathetic at best. read more

Impossible to reach by phone. Understaffed. Extremely long waits (weeks) for some prescriptions to be filled and then very long lines at the location. read more

Don't expect service at the pharmacy. Even if you have a scheduled appointment, you most likely won't get what need. Three hours wasted for them to tell us that they actually don't have the vaccine solution that we need, even though we had a scheduled appointment. Pharmacy is horribly understaffed and costumers are paying the price. If I could give zero stars, I would. read more

I was printing passport photos at this Walgreens store. The staff Alessi helped me a lot! She double-checked everything for me and printed the passport photos. She is very professional and knows all the detailed processes. I am grateful for her professional work! read more

Just waited two hours to get a prescription filled. The first hour was my waiting to make sure they would refill it. Don't even bother try to refill it online, or on the phone, phone they don't answer, and online they lie. Second hour was waiting in line to get the refill. Their hours are not accurate at their lunch break was until 2:45. Also the person who is ringing us up deserves the CEO's salary for all the stress she has to deal with. She had to deal with a pharmacist that didn't come in until 3, and a long long long line of unhappy customers. read more

I formerly had prescriptions filled at Pharmaca, and when I learned they were closing and transferring my prescriptions to Walgreens, I authorized Alto Pharmacy to request transfer to them from Walgreens. That was nearly 3 weeks ago, they've received several requests from Alto, and the transfer still has not been made. Since I needed a refill and couldn't get it, my doctor had to initiate a new prescription (it's a good thing it wasn't urgent). In healthcare, this kind of a delay is unacceptable. read more

This is a black hole of customer service. The store is ridiculously understaffed. The lines are long, the existing staff is supremely unhelpful. After two weeks I am still trying unsuccessfully to transfer my prescriptions to another pharmacy. read more

Rosio deserves a raise. She understands the value of customer service in a genuine and authentic way and walked me over to a section to help me pick out something that I needed for my 90-year-old father. Please let her know how appreciative I am of her efforts and how valued she is within the organization. Thank you so much. I love Walgreens. read more

The pharmacy staff is completely incompetent. Insisting I pick up an Rx when no such thing happened. Still trying to clear up the issue to no avail. read more