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    CVS Pharmacy

    3.5 (12 reviews)
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    Updated 2 months ago

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    2 years ago

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    3 months ago

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    2 years ago

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    7 years ago

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    3 years ago

    The pharmacy staff members are kind and helpful. I like receiving text messages about my prescription status

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

    Automated phone tree is disaster!!!! People are great once you get through to them.

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    5 years ago

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    7 years ago

    At Kearney and Pine- in SF. Best pharmacist ever. Helps find savings and a true problem solver.

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    6 years ago

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    Ask the Community - CVS Pharmacy

    Walgreens

    Walgreens

    1.9
    (188 reviews)
    0.8 mi
    $$

    I've been using this Walgreens for the last year and unfortunately my experience has been so…read moreroutinely difficult that I feel compelled to turn to the internet. First off, I don't blame 90% of the pharmacy or store staff - it's beyond clear that a lot of the dysfunction is structural and that they were severely overwhelmed by other local Walgreens closing and having to absorb their customers needs. By writing this I'm somehow hoping Walgreens corporate will realize there's a serious need for more supports to be put in place. However, there are about 10% of staff that clearly add to the dysfunction or just make the experience even worse to navigate. This week when I called to request a refill (which I have to do over the phone instead of simply submitting a refill request through the app) I had the usual routine of being put on hold for at least 20 mins only to have the female technician finally answer and be incredible hostile and judgmental about the prescriptions I was trying to fill. Despite these being the same prescriptions I've been filling there roughly once a month for the last year, she was incredulous I might need to take them at the same time before insisting she had to get approval and then came back and told me I'd actually have to call again in an hour or so since their "system was down" After calling back an hour later and waiting on hold for 30 mins, I called again later that afternoon and once again waited on hold for only about 10 mins that time! However once I made my refill request to the tech (male this time) he proceeded to not only get my info wrong so began referring to me by another persons full legal name and included other personal info before I had time to correct him. He then put me on hold "to check on whether the meds were in stock" for another 20 mins, only to pick up and once again assume I was an entirely different customer and provide their personal info. After I once again clarified that wasn't me, he then put me on hold another 10 mins before answering the phone "Hello, thank you for calling Walgreens how might I help you today?" having seemingly entirely forgotten there was a person on hold on the line. When I once again reminded him about my situation, he replied that actually my medication was now ready for pick up. So the outcome I was hoping for (thanks!) but not without a whole day spent on and off the phone and him revealing not one, but two other customers identifying info. I showed up the next day to pick up my meds and was greeted with the standard long pharmacy line but since it was only about 8 people in front of me, I decided to wait since it's not uncommon for there to be more like 20 people waiting. Things largely went smoothly except for the fact they've removed some of the chairs from the line, meaning that there were elderly, clearly incapacitated people having to stand on their feet for 20 mins and clearly struggling to do so. Finally I got close to the front and witnessed how apparently they entirely lost the medication for the person in front of me. The customer had called in 3 prescriptions that AM and were told they were ready but for some reason the staff could only find one so eventually told them they had to go wait. While then attending to me, the technician would suddenly stop mid interaction to go help look for the meds despite the fact two other staff members were actively searching. I mainly mention this because it meant that my interaction which should have only taken about 2 mins if the tech just focused on getting me checked out ended up taking closer to 10 min since he kept getting needlessly distracted in a search process he wasn't even really helping. This alone seems a good illustration of why simple requests or expectations become weirdly and frustratingly complicated at this Walgreens. There is no sense of cohesion or authority and this is clearly illuminated on every level of interaction. Sorry for the rant and more importantly, I truly apologize to the many pharmacy tech and store staff who are genuinely trying to do the best they can, especially in response to their frequently (but often understandably) agitated customers. However there is something at this location that is very deeply not working and only seems to be unraveling further. Shame on Walgreens for not being more invested in their store, staff and customer experiences, especially at a location that is clearly such a cornerstone for the Berkeley community.

    While i read some 1 & 2 Star reviews, I had a very positive experience on my two visits to the…read moreWalgreens across the street from the Berkeley Bowl. As sometwho was visiting from New York City, I was very impressed by the size of the store. I found the staff to be helpful and responsive. And on a Sunday morning when everything seems to be closed, I was very grateful that Walgreens is open every day at 7am! This is a huge public service! On Sundsys Berkeley Bowl doesn't open until 10am! Be grateful Walgreens is open and the staff is happy yo assist their customers!

    Photos
    Walgreens
    Xmas wrapping with empty shelves.
    Xmas wrapping with empty shelves.
    Pharmacy staff is just arriving and raising the partitions to open the pharmacy this morning.

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    Pharmacy staff is just arriving and raising the partitions to open the pharmacy this morning.

    CVS Pharmacy - drugstores - Updated June 2026

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