If I could give zero stars for the pharmacy staff, I would. The person I spoke with at this time…read more(who I found out name is Christina) was incredibly rude and spoke to me in a condescending and degrading manner. Rather than helping, she responded with remarks like "Do you even know what pharmacy you're calling?" and "I don't know what you're talking about." This is unacceptable behavior for someone working in healthcare, where clear communication and professionalism should be the standard. Patients deserve respect when calling about their medications. Management seriously needs to evaluate their staff's communication and customer service. The worst communication

The pharmacist(s) are horrible. They were late to work, and had an unwelcoming body language. The…read moreattitude they providing with a horrible tone for asking questions for the unclear feedback was over the top. I was called to confirm three items were ready, I arrived the next day to hear from Kevin whip I have no idea of his last name, because he didn't have his badge on. So the picture attached was who I was speaking with I informed him ahead of time that I would be taking this photo and he approved. The way he threw my receipt after asking for his supervisor was truly uncalled for. This person needs communication and customer service skills because he does not "active listen" to understand what I was asking the rudeness of cutting me off. Now let's talk about his manager (the role model) for this space Kristine wow! I tried to inform her of my situation, which clearly she does not care from the experience I've had. All I wanted was my prescription which the automated system informed me was ready, then to show up and hear it's not. Tried to understand why I got the notification and to be shut down by this person, and no education on the 2/3 orders- because her toxic, unhealthy ways lead me to depart to allow her uncontrollable frustration of me simply asking a questions on my order. When I was leaving I spoke with management Mary and she was truly helpful: I called the pharmacist to see if my last order to be transferred and when i provided my information Kristine said we can't don't that you'll have to call the pharmacist to make that transfer, and hung up in my face. Truly horrible, you don't have to worry about me visiting here again. Please keep in mind this is a summary the full experience truly informs you people need better trainings and leaderships to avoid experiences like this.

This is my go to place to get my Thyroid meds and any meds at that. Everyone is so welcoming and…read morebeyond uplifting. They're very helpful and go above and beyond for us. Next time you have to refill your prescriptions make sure to give them a try if you haven't yet.

I trust Josh and Kevin and call them with questions without ever feeling rushed. They patiently…read moreanswer my questions and give great advice. I highly recommend Brookvale Pharmacy!

Central pharmacy just caused me a major inconvenience im handicapped and live in Richmond ca. rite…read moredown the street from the pharmacy but my doctor is in Oakland. once a month I get on Bart and go to my appointment in Oakland from Richmond wich also cost me money so since I wouldn't have to go back and forth to Oakland to pick up my medication my doctor had it sent to central but all of a sudden I get a pharmacist that think she knows better than my doctor and tells me I don't need my medication mind you she doesn't know me from a can of paint doesn't know my medical history or anything about me but decides she wants to go on a power trip and has my meds sent all the way back to highland if this isn't illegal it should be a pharmacist over riding a doctor's prescription for nothing more than a power grab. what gives central pharmacy the rite to play with people's medication and people's lives this is unbelievable that they have these type of people working for them if you want to be a doctor go back to school but as long as your just working in the pharmacy then do the job your hired to do and that job is not to power trip on patients that need there meds now I have to figure out how im going to get all the way back to Oakland to grab my meds they could have just gave me up the street

Local neighborhood independent pharmacies are the best and Central Pharmacy is certainly one is…read morenoteworthy! The pharmacists and staff take the time and effort to greet you and get to know you. You cannot get that level of service at corporate big box pharmacies. They communicate always and make sure you get your needed medications. Central Pharmacy is simply exceptional!

If I could give negative stars I would, not only is the customer service horrible but no one…read moreanswers the phone. And, 8 times out of 10 the manager will hang up mid call and pretend it's an accident.

Absolutely horrible customer service. Do not get your meds sent here…read more And if you accidentally do. The district manager name is Jason and his number is 6503484237. That's the only way you're going to get any help!!!!

I was looking for a cart because I need tons of bottled water, I asked one of the employees if…read morethere's available cart he said NONE perhaps he offered to carry those bottles way through to my trunk. Excellent service. By the way he's name is JOSEPH

FINAL UPDATE: 4/18/2026…read more I HAVE TRANSFERRED ALL MY PRESCRIPTIONS TO AMAZON PHARMACY. Last week, the pharmacy drive-up window was closed, no one in the pharmacy would answer the phone, a medication refill I ordered was canceled without explanation (happened before). I had my doctor send my scripts to Amazon Pharmacy, and they were delivered to my door in TWO DAYS. This is not an ad for Amazon Pharmacy. I mention this because of the comparative efficiency. Imagine not being able to get life-saving medication because your pharmacy is ignoring calls and canceling medication orders with no explanation. I'm done with this place.

I keep telling myself I'll never come back here.. yet here I am again, just trying to grab one…read morequick item and ending up waiting... and waiting... for someone to unlock the case. There are only two employees running the entire front area, and apparently, that's not enough to get the case opened in a reasonable time. It's disappointing because this store is just a mile from my house, but it's changed so much. The shelves are often bare, and the overall experience has gone downhill. If theft or "shrinkage" is such a big issue, why not have a security guard or another solution in place? Something really needs to be done to get this CVS back on track.

This pharmacy has caused lapses in my medication four times this year alone. They will call me and…read moretell me the script is ready, and then restock it the next day. I have gotten so many conflicting messages from them I have complained. When I do so, the pharmacist gets defensive and refuses to take responsibility. I am actively looking for an alternative.

If I could give less than one star, I would. I scheduled immunizations here last week. I called to…read moreconfirm the appointment the day before and they assured me, yes, my appointment was still scheduled. Then, the morning of the immunization, I drove there and waited in line to be told that no, there were no vaccines left ('23 Flu Shot.) If you have to make an appointment and confirm, and they can't even count how many vaccines they still have and hold on to them overnight, then they must be pretty bad at their jobs. Total waste of time and delays. Never again. Stay away.

I've had 3 prescriptions filled on 2 occasions. I have spent well over 1 1/2 hours standing in…read moreline and I can never accomplish it with one visit. This place is a disservice!

Honestly, it's just a standard Walgreens. The only reason I'm giving it 3 stars is because the…read morecustomer service is exemplary. Not one person helping customers has ever been anything but helpful. I've been coming here for a little over a year living so close by, so I do a lot of my last minute impulse shopping here. They always have what I'm looking for and if I can't find it, everyone is so quick to help. I feel bad for where they are located though, they have frequent shop lifting and the employees are essentially powerless to do anything. But there's often a police patrol car in the parking lot just for that reason. The store is clean and organized and everything is priced the way you would expect it to be at a Walgreens.

This is the last time I will patronize any Walgreens store. My complaint is about the pharmacy…read morehere. Very poor service and very rude. They are coarse and rude here. Went to pick up a prescription and it was a auto refill prescription. It was not ready. I asked why and they told me there was an issue with the insurance. The insurance company wanted a 90-day supply and the original prescription was for 30. Then they started to argue with me. Then I was given a price for a 30-Day supply since it is generic and is a tier 1 drug on the prescription plan. I was told it would be $17.00 and some cents. I approved that, and heard nothing. I even offered to pay in advance for the 30-day supply so I could pursue the steps required to get my 90-day supply through the pharmacies my insurance company wants me to use. They wanted me to use Costco or CVS for 90-days. They said they will fill the prescription for 30-days and let me pay when i pick it up. I heard nothing. I went back the following day since I had no pills left and that was when it all started. The pharmacist who I believe is Hispanic is a female dog trying to guard her puppies. She is totally unprofessional and needs to be fired. Her customer service skills are lacking, and i have worked in customer service for 35 years. Anywhere else where I have worked, she would have been fired and shown the door. Totally ghetto attitude. She even had the nerve to tell me that my business was not welcome, and that she did not want me shopping in the store. Then she told me that she does not want any more of my prescription business in her pharmacy. I can see why my insurance company does not want to use Walgreens after talking to this lady here. Her attitude is causing people and insurance companies to go elsewhere. I reported all of this to Walgreens corporate and documented all of it. They gave me a case number. I also reported it to my doctor who gave me the prescription that I was getting filled here at this pharmacy. My doctor sent another prescription over to CVS. CVS filled it and there was no problem there. CVS also told me what they were doing wrong at Walgreens because they were able to look it all up in the pharmacy data base that all pharmacies have access to. CVS also said I have the right to have it filled and pay out of pocket and not to use my insurance because it all shows up in the data base regardless of who pays. So if you try and go elsewhere and get another bottle you can't because they can see you already had filled it somewhere else. This pharmacy here is turning away business. Lost business is lost profit for the store and Walgreens Corporate. Walgreens needs to get busy and fire this lady quickly. She is sabotaging the business here and is turning away customers who are the very people who bring in the revenue for the store and company. She needs to have her pharmacy license revoked and she should not be working with medicine at all period. This store is trashy, dirty, and the parking lot is always dirty. Total filth here too. There is no cleaning going on here at this store. The corporation needs to close it completely. The CVS in Pinole is better run and a much cleaner store. I have another prescription here which I will be having transferred to CVS when it is due for a refill which is also automatic. I am also going to ask that doctor to give me another prescription for 90 days and not 30 as well and have it filled at CVS. Walgreens has lost me as a customer for life. There will be no more shopping in any of their stores anymore. My business is not important to them. Management hires rude people who mistreat customers and are very coarse and rude. They don't want my money. Walgreens is going to face the same fate that Rite Aid did. They will be going out of business.

Was coming here after Kaiser disappointed me. And was told they were gone. I didn't believe my…read morehubs, but they are gone. A lot of Places in this strip mall are gone. Foods co has a lease sign on the door.

I had just went to the Walgreens one last time here in Richmond, California today on February 10,…read more2025 and the store had just closed. Last month in January 2025, I noticed that a lot of items at that store were not on the shelves and some items were still there on the shelves as I could not find a Speed Stick deodorant at that Walgreens at that time and I had to go to the next nearest store Foodsco to buy a Speed Stick deodorant locked inside the case.

They suck . Don't help folks past 6pm . No compassion . Use the regular cvs . Horribleread more

Now they do not open until 10 am. I switched all my mothers prescriptions to Walgreens. They open…read moreat 8 am. Its easier to pick up meds. Also , unlike cvs, they will mail the prescriptions. Also no extra charge. Fyi. Also I dont have to park a mile away and walk through Target to get there.