If I could give zero stars for the pharmacy staff, I would. The person I spoke with at this time (who I found out name is Christina) was incredibly rude and spoke to me in a condescending and degrading manner. Rather than helping, she responded with remarks like "Do you even know what pharmacy you're calling?" and "I don't know what you're talking about." This is unacceptable behavior for someone working in healthcare, where clear communication and professionalism should be the standard. Patients deserve respect when calling about their medications. Management seriously needs to evaluate their staff's communication and customer service. The worst communication read more

The pharmacist(s) are horrible. They were late to work, and had an unwelcoming body language. The attitude they providing with a horrible tone for asking questions for the unclear feedback was over the top. I was called to confirm three items were ready, I arrived the next day to hear from Kevin whip I have no idea of his last name, because he didn't have his badge on. So the picture attached was who I was speaking with I informed him ahead of time that I would be taking this photo and he approved. The way he threw my receipt after asking for his supervisor was truly uncalled for. This person needs communication and customer service skills because he does not "active listen" to understand what I was asking the rudeness of cutting me off. Now let's talk about his manager (the role model) for this space Kristine wow! I tried to inform her of my situation, which clearly she does not care from the experience I've had. All I wanted was my prescription which the automated system informed me was ready, then to show up and hear it's not. Tried to understand why I got the notification and to be shut down by this person, and no education on the 2/3 orders- because her toxic, unhealthy ways lead me to depart to allow her uncontrollable frustration of me simply asking a questions on my order. When I was leaving I spoke with management Mary and she was truly helpful: I called the pharmacist to see if my last order to be transferred and when i provided my information Kristine said we can't don't that you'll have to call the pharmacist to make that transfer, and hung up in my face. Truly horrible, you don't have to worry about me visiting here again. Please keep in mind this is a summary the full experience truly informs you people need better trainings and leaderships to avoid experiences like this. read more

Walgreens - Is his real name Kevin?! - Cosmetics & Beauty Supply Near Me - San Pablo, California

Horrible customer service from the pharmacists. Jesus christ... PLEASE DO YOURSELF A FAVOR AND ORDER MEDICINE SOMEWHERE ELSE! Called to check up on the status of my prescription and ended up getting an attitude filled awful response by Christina the pharmacy manager.. asking PERSONAL questions about my medication and insurance that had absolutely nothing to do with me asking if my prescription was ready. She told me I shouldn't be taking the medication MY DOCTOR PRESCRIBED ME and then asked me why im taking it if it takes 3 months for it to work (not her problem if it works or not that's my doctor and I to figure out) and if im willing to pay 1400 for the medication (hella pocket checking me when I have received/purchased this medication elsewhere with no problems or extra unnecessary questions asked or opinions made) This has been unfortunately the worst/ disgusting experience i've ever had over the phone! So disrespectful and uncomfortable! I even disclosed that I was NOT comfortable speaking about the matter TO HER and that i've already gone through this conversation with MY doctor! All I wanted to know if it was ready for pick up or in stock. And of course she has an attitude about it.. WOW. I hate to be that person but I called the store management and they said they would talk to her about her attitude and that she understood that what was said wasn't profesional or RIGHT. I then called my doctor and discussed this issue so I can at least get my medication elsewhere and she let me know that what was said was personal information that she shouldn't have asked/told me and that it was SUPER UNPROFESSIONAL and rude. OH and she canceled my order because I hung up on her after letting her know that I would've hoped that she had a nicer approach, attitude and to have a good day! Anyways I hope she gets well. God bless her soul... and anyone who has to work with a so called manager named Christina at this walgreens.. Imagine being around that daily, how exhausting and miserable!! read more

Walgreens - Cosmetics & Beauty Supply Near Me - San Pablo, California

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The pharmacy hours say their break is from 1:30-2:00pm, but when I showed up at 1:05pm the pharmacy was already closed and staff had left. I understand people need breaks, but the posted times should match reality. Either update the hours or stay open until the time that's advertised. It's frustrating to make a trip based on the schedule and find the pharmacy unexpectedly closed. read more

This place is good but some of their imployers act in a bad way my issue today with the person on the cashier was that she was asking me for an ID just for an flu and cold tablets of 325 mg while was not even looked and when I told her that I didn't have my ID with me she told me that she can't sell me that because I was a minor while I'm not and I told her I only have the id from my country with me she start checking it out and she told not I can't sell it I need an California is I told her I have the DMV sheet that my license it was gonna be send soon and she still says not and when I went to the other Walgreens the sell me the same tablets and didn't ask for an ID first time this happened to me, I understand if it would be an medicine that it was looked or high in mg but on the way she did the things it was wrong for my personal experience read more

Walgreens - Cosmetics & Beauty Supply Near Me - San Pablo, California

The pharmacy has the biggest lines and delayed customer service. Their lunch break is longer than 1hr. No sensitivity for their customers And the waiting area is absolutely disgusting. The floors and chairs are covered in debris and stains. Liquid and blood stains. read more

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workers dont even want to do their job and delay you for no reason the cashier asian hes so pissed for no reason

I went there to get passport picture taken. The male that helped me is very rude. He was rushing then he was supposed to send my digital picture thru my email I can't even access it because he input a wrong phone number. I called and let them know about it. He said he will send it to me within 1 hour and he never did. Bad service.i would rate them 0 but it won't let me. read more

Service is very poor, severely understaffed for customer volume! This has been a problem for quite some time. read more

Walgreens - Cosmetics & Beauty Supply Near Me - San Pablo, California

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so i went today to get some shots that my doctor sent me and first they said i didnt answer all the questions so they made me wait so they could "help" my appointment wast at 5:40 and i was in like for 30 min already because there was a huge line and only 1 person at front desk.. when they "help" me they said that i needed my vaccines history because they couldnt do it if i had any of those shots before which clearly i never had em thats why my doctor send em to me.. then the "doctor" said that they were so busy and they were going to close in 15 min so they didnt have time do it... so i was there for almost a freaking hour for nothing... if you are planing to go here please dont.. just go to a different pharmacy where they have more people working and where they at least respect the appointments times... this is the worst pharmacy and personnel from san pablo... I wish there could be neggative stars because this location and personell would be -1000000 starts read more

I like this store because they have what I need when I need it. There is rarely a line and they have the social distancing measures to keep us safe. I also like coming here to reload my clipper card. They usually have a cashier or two working and the lines aren't bad. When I need something from a drug store, this is where I go. Unfortunately, you can't order and pick up batteries and that was an issue because they had the battery for my car key fob, but I didn't want to go inside to look for it and wait in line. Another issue is the parking lot, which has lots of twists and turns to enter. But other than those two things, I like going there. read more

Walgreens - Xmas candy on display. - Cosmetics & Beauty Supply Near Me - San Pablo, California

Please DO NOT use this place as your primary pharmacy!!!! They will misbill your insurance. They will update your prescription as filled, but never provide you the update, so you do not know when to pick them up. They will NOT pick up the phone, (WAIT!), they do pick up, but will HANG UP immediately. Take your business to a local pharmacy where they will provide exceptional and prompt service. This place unfortunately does not fulfill those characteristics. May I suggest Brookvale Pharmacy (in San Pablo) or Central Pharmacy (in Richmond)!!! Way better service at these places!!! read more

The shelves are pretty empty. I was simply looking for Castile soap and jojoba oil. Had to go to CVS in El Cerrito.

This review is only for the pharmacy. It is the worst experience by far and I have dealt with other pharmacies. They don't answer the phone ever!!!!! It is just ridiculous to think that they are part of a healthcare system. I am not expecting anything big. Just wanna know about the meds. That's all. Called three times today. On-hold for about 15 each time and then the line cuts off. No answer. Nothing. They should just close down. read more

Absolutely horrible service with regards to immunizations (Covid booster). I waited over an hour to receive the paperwork to fill out. Trying to talk to a pharm tech was pointless, they are short tempered and when you do find one to ask about wait time (this was at 45 mins of waiting) they reply with "I will check" with no follow up. The pharmacist and techs just look at you sitting there waiting and waiting and waiting. The manager was called by another person waiting and that interaction was also pointless. Well, we did get our paperwork once the manager got involved but the pharm tech snapped back that we would have to wait another 20 minutes! Do yourself a favor and go to another Walgreens. read more

I would give 0 star for this store.Every time I visit the store there is long line.Late service.Don't recommend.

No public restroom for customers, even though it is common to wait an hour plus for the pharmacy.

The phone service is horrendous!!! When encountering a 15 minute wait I got transferred for no reason and then hung up on. Twice more I called waiting 1 hour each time pharmacy clerk answered my call and hung up on purpose. Do not try to do business by phone!!!! In person my situation was resolved within 20 minutes. The staff were not friendly but they were courteous and efficient. read more

The Pharmacy wait time is ridiculous. Prescriptions are never ready on time. Even after they text you daily for pick up when you do come to pick up , there's at least a 45 minute wait to even get to front of the line. Canceling all my prescriptions to this place. read more

I would give it no stars if possible. You can't get through to the pharmacy after they send you a message that your prescriptions need attention. Called at 5:00 pm and was on hold for a hour and a half. After that I hung up as they close at 6:00 pm. Avoid this pharmacy at all costs. In addition to the female voice every 30 seconds saying how sorry they are for the wait and will take care of you soon. I guess the word soon a relative term. Soon as compared to a week. The recording that often is very annoying after you've been on the phone that long. read more

If I could give this place zero stars I would. We came in to drop off our film camera to get it sent out for printing. We came back two weeks later and they never sent it out! The manager said we would get a discount for the inconvenience and that they were going to take note of it. Two weeks later we came in for pick up and they never took note of the discount. On top of that, the pictures came out terrible! If you want to bring in your photos to a spot that will ruin your photos and not keep their word on the discount, then this is the spot for you. I will never again come to this Walgreens location! read more

The pharmacy at this walgreens is trash. I went with my daughter to get covid tests. You have to wait in the drive through which took a long time. We took the test and got the instructions for follow up. We had a flight 3 days later so this should have been sufficient time to get results back on time. The Lab reported 24-48 hours after they receive samples. Fast forward 3 days... no result, not even confirmation that lab received our test. I had to pay to rebook our flight, lost a day of vacation and rental fee, ended up having to pay $120 per test at another sight for rapid results. So going to walgreens cost me around $650 on fees. The lab was unhelpful and said it must have been a shipment issue. DONT WASTE YOUR TIME GOING HERE. Go to a site that does local lab testing. read more

Too slow and wait time is too long....!! First I received a msg that ur medication is out of stock when i called to transfer..they said we have it will make it ready for you in 30 min when i went to pharmacy after 30 min its not ready. Then i had error with last prescription who processed it didn't include the insurance even when i told them to do that..they charged me for the medication and when i asked them about that then they refunded me back..!! It took me almost 45 min.. they are working because they are getting paid but not working efficiently and not considering other people time..!! I hope they will improve their customer service and speed of doing work..!! read more

If 0 stars were possible, this place would deserve it. The management is beyond unprofessional, employees are not knowledgeable. Lines are always to the end of the store, with employees taking their precious time fulfilling prescriptions that are urgently needed for many. They always have "system issues" when their app tells you your prescription is ready, and even when you go to pick up your prescription a day later .. it still isn't ready. Don't get your prescriptions sent here, it'll do you best. read more

Went in, line was quick. Pharmacy line looked long but it's always long at Walgreens. Looks really nice inside. The parking lot is nice too. Not very fond of the specially marked spaces for eco friendly cars though near the front. read more

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This pharmacy is literally the worst in town. Never ending long lines -- inside and out. Their schedule is always a mess because they're low on staff to the point somedays the drive thru isn't even open. You'll call and be on hold for an hour and a half only for them to hang up the phone on you. It's a shit show read more

Pharmacy service is terrible and having an appointment means nothing. If I could give zero stars I would.

It's a brand new Walgreens, so hopefully they'll improve. The cashier was robotic and monotone. Our conversation is initiated with a forced smile and goes like this: Casher: Hi Me: Hello (rings up items) Cashier: K. Thank you. Me: K. Bye. YIKESSSSSSSSSSSSS! read more

Walgreens - Cosmetics & Beauty Supply Near Me - San Pablo, California

Note: This is the older Walgreens across from La Strada and not the newer one by Contra Costa College. Walgreens has the right intentions but tends to fail on delivery. The store is always a little messy, customer service is average, and lines are typically a little long at the register. However, I do take advantage of their lower prices over Long Drugs (now CVS) and there are certain services I enjoy, such as ink cartridge refilling. The refills only run $12 and in contrast a new cartridge runs about $30 or more. The store stocks everything you need from a general store and has a pharmacy, that I've yet to try. And if you ever need a vibrator before going out on a date, they stocked that as well! Check my photos. Pros: + Redbox read more

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Don't go to this Walgreens pharmacy. Only one person always there and waiting time can exceed 45 minutes and more just to pick up medicine and once you get to counter they will tell it's not ready they don't have your medicine. Go to CVC in Target Pinole they are much better read more

Horrible service came in to drop off my aunts prescription at 11:37 am and was informed by management that the prescription would not be ready until 4pm due to the fact that they needed to take lunch and also because they weren't fully staffed. It is now 4:07pm and after waiting it this long line I was informed by TJ & Deanna in the pharmacy department that her medicine was not ready nor processed and then Deanna gave me an attitude like oh well we are short staffed and that she didn't have corporates number nor did she attempt to get it for me. The is a ghetto place and the manager is full of lies..... read more

Walgreens - Cosmetics & Beauty Supply Near Me - San Pablo, California

I love this Walgreens but I took out two stars coz the manager seems to be not knowing how to smile and greet his customers. So what you are a manager dude, at least smile at people. The last two managers who used to be at the old location used to be super nice and helpful. Other than that I do love going here for my little quick shopping needs. The most amazing person here is Rosa ...i have been going here for a very long time, and this lady has the same energy she used to have at the old location. :) read more

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Too many problems. Long line at pharmacy. Wait over 1/2 hour. Not enough staff. Perscription didn't arrive from urgent care Boooo! read more

(This is my first negative review while I have been on Yelp) This is by far the worst Walgreens Pharmacy I have every been to. The wait is crazy long! I think they must be understaffed due to the delay and long lines. This one is close to ur hospital but we will try to get our prescriptions from a different Walgreens or maybe try Target next time. Update: My wife and I went over to the Walgreens in Pinole next to Trader Joes, much much better service. read more

This Walgreens is always busy but I like to come here to pick up prescriptions but most importantly there's a redbox here too! Friendly staff. This is on my way to Las Montañas where I buy groceries. So it works perfectly. read more

Service is horrible and they have 3 workers just walking around with a line in the front that's all the way to the end of half of the store.

This store has the WORST CUSTOMER SERVICE !!! The security literally sits and talks all day and night ! The employees all stand around in a circle and talk and laugh !!! When I need to get buy my stuff and leave. Im not going to give my money to people that obviously don't care about customer service !!!! didn't buy anything I'm taking my money else where !!!! To the Walgreens in El Sobrante they have great customer service !!! By THE WAY THIS HAPPENED 10/02/18 at 9:56pm the employees were a big guy a big women and other Hispanic / Caucasian women security was African American !!!!!! Never coming here again !!! P.S all there shelves are never stocked there to lazy to do there job but have time to stand around and talk all day !!!! read more

Very angry Asian old lady at the drive in window today to pick up my medicine prescription..looks very rude and talks very rude even looking very rude lol bad Walgreens to come to if you ask me. read more

This is the worst pharmacy. It deserves zero stars. They mix up prescriptions, don't have things ready, take 30 minutes or more to pick up the phone, have a useless text system, no functioning auto refill, and show no desire to do better. read more

I like this store . I live close by so I'm there a lot .. The older black man that's always in the front is always friendly and doesn't have a I hate the world look like at most stores But now he is replaced by a younger Latin man who always greets also but is a little more awkward. .. Customer service is important to me and it's generally pretty good the only thing that really bothers me is the lines are long a lot of the time and they hardly ever call for back up ! read more