Although I didn't buy anything, I was struck by how friendly the girls were that worked here, and how they were genuinely eager to help. Really appreciated the service and how welcome I felt. read more

I don't get why this place isn't 5 stars. The ladies who work there are very helpful and friendly, the store is clean and well stocked, and it is exactly what most Sally Beauty store are. read more

I was having a day when I went in. I was also extremely nervous because I needed to dye my own hair without a clue about it. Tessa, helped me out. She was SO lovely. Extremely helpful and just super sweet. Definitely made my day and I appreciated her help immensely. Shout out Tessa!!!! read more

Look for Tessa and Angelina....superb customer care, knowledgeable, professional...and HONEST. They give an honest assessment of the product and obviously do their research. Gave excellent recommendations and quality opinions. Look for them! read more

The girls here have always been nice and helpful. I decided to go red for Mother's Day, they helped me pick a color, we talked about maintaining the color.... Love the color but my hair felt off I went back and the same girl suggested a mask and it helped a lot, my hair feels soft and looks bouncier, wish I was good with names, but all the girls there have always been helpful..... only con they never have the roux spray in stock, y'all be taking it as soon as it hit the shelf lol read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Pinole, California

I found what I couldn't find at Ulta. I haven't been to a Sally's in forever. Like from back in my Wet-n-Wild wearing days. I came here to look for something and there were a couple of people in front of me in line. I did ask a woman about a product and she helped me to find it. It was weird, because there weren't a lot of people in the store, but the checkout process was longer than expected. But the person helping me was quite nice. She actually went into the computer to find out if they had the item and where it was located. I was worried about purchasing and she told me that I could return the product if not satisfied. I'm satisfied, so that's not an issue. I don't know if I'll be back for anything other than the one product that I purchased. Actually, I'd probably call and ask for a hold or purchase to pick up. I'd hate to get all of the way out there and find out that it was on order or that they don't carry it any more. But for that one product, that I haven't found anywhere else, I'd come here for sure. read more

I just left this store 0n 3/10/21 at 11:30am. They are just a cluster fuck. They were too busy chatting about their boyfriend cheating on them to help. Once I said sorry to bother you they gave me a dirty look and whispered. I know what I was looking for thank goodness and the girl had never heard of it. Dallas check me out and if she could have said a word or two she would probably be just as rude as everyone else in there. read more

Es un buen lugar , encontrarás todo lo necesario y su personal es muy agradable , lo recomiendo al 100% sus precios están muy al alcance de todos read more

Nyi was very helpful. She provided great customer service. I appreciated her attentiveness.

The employee who helped me find the supplies I needed was great! Her name is Nyi , she was very knowledgeable and helpful. It was my first time visiting the business. She was the only employee working and was so helpful to all who came in! Good job, Nyi! read more

Nyi has helped me as a first timer doing my own hair bleaching. She steered me in the right direction and gave me pointers to look out for! I feel great in my new look and I wouldn't have been able to do it without her kindness and guidance. It helps that she's really good at matching energy which made me feel very at ease :) read more

During the pandemic, they are only letting 4 customers in the store at a time. Mask are required & there's also a curbside order/pick up as an option. Basic Covid-19 rules. They will let you in once it is safe. The nice lady working there was very helpful when I had a question about finding a specific product. read more

I love this location, very welcoming and always helped out! Been coming here for two years now ! read more

Meh so disappointed with Sally's beauty supply. I totally get we are living in the middle of a pandemic but I still need hair supplies. I'm not even talking about my clients hair I need supplies to do my own hair. The first disappointment was when they closed the Sally's near my house. Now I have to go out of the way to go to the next location and make an intentional effort to go and get what I need. I don't blame the staff because they are just following orders but even the shelves were empty at both of the nearest locations. I would order online but the online Sally's service sucks. You may pay for expedited shipping but the processing for the orders takes for ever! I guess if I didn't pay for expedited it might take a month to get your items. Sally's has some of my favorite hair supplies at affordable prices but what is the point if I can not access them??? read more

As I get older Im been more motivated to keep up my looks. Looking for hair dye and not knowing what to buy I was quickly greeted with worker and she was very informative and gave me good suggestions for products. I felt like I bombarded her questions yet she answered them all with a smile on her face. I will definitely continue to return. Prices seem very reasonable and well stocked with everything I was looking for. read more

"Sally's" is staple for hair and beauty products you might not easily find at the other big name beauty stores. They don't have as much inventory as they used to a few years back. But the store is clean, organized and easy to shop. The many times I've shopped there, the employees are usually courteous and knowledgeable about the products in the store. They closed the Sally's in my area so I have to kinda go out of my way to shop at this one. I'm glad this old staple is still there! read more

Aside from supply issues they are now out of my product on a regular basis. I had to order color on their site. Do NOT order product(s) online. I am still waiting for items and it's been three weeks. I paid $5.95 for shipping. I called and they said it 'should be here' today. If not, I have to give it three more days and then contact them. read more

Bought some clippers. It had hair in it when I checked it right after purchase. Went back trying to get an exchange , but was denied. Worker was cool, but manager wouldn't accept it. Everyone saw the hair. Wasn't trying to argue just wanted to simply buy my clippers and leave. They claim that it is brand new so what's the issue with swapping it out with the same exact clipper from the back. Didn't have the time or energy to waste on some dam clippers so here I am. And fyi I buy the good stuff read more

I'm going with the consensus on Sally's Beauty Supply. I came in looking for a replacement blade for one of my mom's machines. As I walked in, there was no one on the sales floor. I had to walk each of the isles until I found the associate on duty, which I'm assuming is the manager everyone has mentioned. The associate was restocking an item and once she saw me, she didn't greet me, but kept working on her project and once I approached her, she threw what she was working on into a shopping cart. I'm sorry for being such a bother and wanting to spend money in your store. We headed to the front of the store, where the blade replacements are and I showed her the machine and she was of no assistance. Granted, I did not have all the information of the machine, but her idea of helping me was taking all the blade replacements off the wall and throwing them on to the counter. I pretended to look for the right one, but once I saw the prices I knew I'd be buying from Amazon or another online store. I realize I should of came with more information on my machine, but the real problem was the associate's (manager) attitude. The only thing preventing me from giving them a 1 star review was that she began being nice towards the end, perhaps because I was leaving. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Pinole, California

Super Helpful People. They have everything I need and some stuff I didn't know I wanted to get next time. The only place I can find large replaceable razors for the straight razor I use on myself read more

Pre-Covid, this was a pretty shitty store. I'd ask "hi, di you have this product?" & the answer was always "no", even when I later found the product in store on my own. Post Covid, they don't consistently do curbside pickup, & they aren't AT ALL concerned with customers. I just watched the employees inside shopping for themselves & hanging out, while ignoring phone calls for "curbside pickup". Wont be coming here again. Guess ill head somewhere else! I dont understand advertising "curbside pickup" when no one ever answers. I do not recommend this store. Pre COVID, or post COVID, they are not reliable, engaged, & dont care about customers. Also, the hours posted are incorrect. They close doors at 6pm, & are not open for curbside (despite hours posted on yelp & outside of store) read more

my son enjoys when i come to this store, he enjoys rearrange all the colorful nail polish, the staff is friendly and does not have a fit over it. I like to shop at this located the best. read more

NO CUSTOMER SERVICE AT ALL!!!! Called this Sally's earlier in the day to find out if they have any Denmans brushes in stock. The girl who answered said they didn't have any and only had big panel brushes. I specially asked her if she knew what I Denman brush was and she with a attitude said yes and they don't carry them. While driving to Target (which is right next door) I decided to stop in and see if they have the brushes. Not only did they have the brushes but they were in the very front of the store with BIG red tags on them and on the first aisle of the store! 7 line, 9 line, denman curl etc. they had almost every style. Then I hold the girl at the register that I called and someone said they didn't have them. All she said was "good thing you came in" umm how about sorry I'll find out who that was etc. No wonder this store has bad reviews and service. If I didn't really need this brush today I would've gotten it from Amazon read more

amazing experience! the website said the store was open but once I got there it was actually closed and only allowed curbside pick up. I was weary to do curbside because I dislike talking on phone but I was super satisfied! there was only one woman working (which may be why she was only doing curbside and not an open store) and she was really nice and kind! I don't know her name but I think she had orange/red hair? I was read a lot of comments on sally's instagram that people weren't able to get through on the phone and now I understand why you may not be able to. she stayed on the line with me the whole time I told her my order up until she handed me my products (so I'd say just keep calling!). I was able to everything I needed, she knew exactly what I wanted, and just made sure I had everything. the whole process was pleasant and easy, thank you!!! read more

I always enjoy coming to this location. The staff are always welcoming and helpful. Christina, the manager, is super kind and personable. In the time we're all living customer service is difficult for all involved. She was fabulous and very patient. Thank you and I will be visiting again! read more

They are doing their best. Allowing one person in at a time. I enjoyed sitting in the sun while waiting.

From my personal experience, shopping at Sally is similar to shopping at Home Depot - you can't depend on receiving much help or advice from the employees. You either know what you are shopping for or have an idea of what you are looking for. I have been shopping at this Sally's for quite some time and I have been meaning to write a review to acknowledge an employee (Ellie). The few times I shop at this location while Ellie is working; she always greet me along with asking if she can help me find anything or need any assistance. As I mentioned earlier, I don't plan on going to Sally's for help or advice. Although the few times I have exchanged a few words with Ellie and expressed what I'm shopping for mainly hair color products. Ellie has been very attentive and helpful providing me with color tone suggestions to achieve or work on achieving the desired look/color. Ellie - Thank you for all your help and suggestions! You have saved me time and money by avoiding trips to the salons. read more

Employees are rude AF not helpful at all!! I felt like I was irritating them with the questions I had about the clip in extensions as they were having a deep personal conversation. My bad bitches wtf are you getting paid for?? After writing this review I received nasty messages from the employees. I know my message wasn't very pleasant however I feel people should take ownership to their part in receiving a bad review. I will surely be writing the store owner and will not buy my expensive non refundable extensions from this location again. Sally's in Pinole lost a regular customer to catty immature gossip girls. I guess that's the service you receive when dealing with minimum wage broke customer service reps. read more

This is the fourth or fifth time here that they have failed to ring up a BOGO item properly, or have been out of an item that you are supposed to get as a freebie with another purchase. It looks like an intentional ripoff, at this point. I have to watch as they ring it all up, or I'm overcharged, and when you ask about the always-missing freebie items, they just shrug and don't offer a raincheck unless you ask. Buyer beware. read more

As a fellow retail drone, I can sympathize with the ladies working here. They are overworked, underpaid, and under appreciated. Howevvvvver, I had a really pleasant experience! Yes, I wasn't greeted the second I walked in, and the customer waiting to be rung up had to wait a minute, but when I asked about exchanging color that I didn't use last time, I was given the green light. I left the product on the counter and continued with my shopping. I browsed around for a bit, and by the time I got back to the counter there was a new cashier. You could tell she was having a rough day, so instead of being like the majority of customers ( thinking the world should bend over backwards for you while kissing your ass) I decided to get her chatting. She was not extremely knowledgable, but super friendly. I did have my pro card on me, so I didn't have to deal with that whole situation. The store is clean, and reasonably stocked for such a small store, and the displays are neat and aesthetically pleasing. Although it's not the absolute best shopping experience of my entire life, it definitely wasn't the worst. They had the products I needed, and I was in and out within a few minutes. read more

It's fine I suppose. If you've been to a Sally's you know what to expect. Alot of products for hair color, hair styling, hair removing, hair extentions, hair curling, hair hair hair... Plus nail supplies and some skin care supplies as well. You won't really find any name brands here, for example instead of biolage you will buy biotech in a familiar looking bottle. There is a table upfront that has deep discount items. My experience is that staff is not really friendly, didn't get greeted when I walked in. I was only asked if I needed help when I was in one of the back sections for awhile... probably thought I was stealing or something. read more

Not customer service friendly! I ask for some guidance for some hair products they really don't care to offer any kind of knowledge and guidance, read more

I've called five times over a span of about an hour today to set up a curbside pickup and it's impossible to get through. The line rings twice and then busy signal. Terrible customer service. read more

They usually have what I need in stock otherwise they tell me when to come back when they will re stock. Staff is nice and are always willing to answer any question or give you their opinion. I recommend this store for your beauty needs. Today I scored a free bag with my $45 or more purchase. I wasn't expecting a gift so I left the store happy! Thanks Sally's! read more

Sally Beauty - Free bag with $45 purchase - Cosmetics & Beauty Supply Near Me - Pinole, California

Stopped by here to pick up some hair color and developer, and received helpful service. I picked up 2 colors from the Ion Brilliance collection and noticed there was a deal - buy one box of color and get a 4oz bottle of developer for free. There weren't any more 20vol 4oz developers left, so I asked someone in the store if I could get 1 bottle of the 8oz developer instead of 2-4ozs since I was buying 2 boxes of color. A very nice young woman with short blue hair (I think her name is Cherise) told me that in order to get the deal, I would need to get the 4oz bottles. I was disappointed, but then she said she would go to the back and see if they had any 20vol 4oz bottles left. They did, thank god! I left the store a happy camper thanks to Cherise's (?) kind comments and help!! read more

Ok so obviously the store isn't up to the level of an Ulta or Sephora, however, it is what it is it is a beauty supply store for some what cheap products. Not necessarily a bad thing. I like to go to Sally Beauty to pick up things like cheap eyelashes, hair rollers, variety of Velcro rollers, that kind of thing. The service has always been fine. I personally have found them to be helpful and friendly. read more

Walked in to buy a replacement blade for my friends 5-star senior razor. I asked the young lady behind the counter which is the correct blade. She handed me one with 3 holes. Apparently they come in 2 hole and 3 hole. Returned the blade with the store manager, and she stated all sales are final. Okay, first of all I think as store manager you should do 2 things: print a damn sign that says that, and also educate your employees to ASK which version I have next time. I wasn't aware there were 2 versions on the market. I understand all sales are final for blade due to hygiene, although mines was sealed. Also don't tell me it's the responsibility for the customer to know which blade is needed. Again this is why I ask. Overpriced anyways, got everything from Amazon. read more

Rude staff. Came to check out and employee behind the counter with pink hair blatantly ignored me, looked away and started talking to another employee. So incredibly rude and unprofessional. read more

Customer service was absolutely amazing and the energy in the store was very welcoming. Everyone was helpful and had an answer to every question I had. So, this was an all around great Sally's location that I will attend regularly. Great deals as always and product selection. Thank you for all of the help. :) read more

I would give zero stars if could. Don't shop here the manager Christina is super rude. We arrived and waited in line like every other customer and of course we were more then the 4 customer limit which we were okay with not going in all together but she immediately said to split up because we are going to hold up the line. We did not mind waiting and letting others go ahead of us so we can shop in one piece. I was with teenage girls who knew nothing about hair dye and they need assistance which is why we wanted to go in with them to help them quick and be in and out. But no the manager was rude with a very condescending tone and made teenage girls go in alone and wander and end up buying things they did not need. My sister was in the store already so only helped one of our teenage relatives but our other two girls had no assistance. While my sister was in there in line to pay the manager also did not want my sister to even be close to our teenager. She said we can only ring up one person at a time which was obvious because there was only one cashier. They were just standing together in line !!!! Mind you there was no one in line behind them! My sister ended up paying all the items together because she felt so uncomfortable and wanted to get out of there. Our other two teenagers said they felt like they were followed by her around the store which is not appropriate and doesn't follow social distancing. Honestly this could have been handled better. If she would have let my sister in with our 3 teenagers all at once we would have been done shopping in less then 10 minutes. I work at a popular retail store which allows 20 customers in and if there is children with parents who want to go in together we make it work so they can shop all together. Why would the children go in first and then the adults or why would the children wait outside! She also was holding the door while customers go in which again does not follow social distancing because THE DOOR WAY IS SMALL !! No reason customers have to squeeze by her and be so close !!!! I do not understand why she is a manager! read more