FIX THE PHARMACY Time posted online. You close the pharmacy at 6:00 not 7:00. This over site almost cost me my life. Extremely disappointed Walgreens. You just lost ANOTHER customer read more

Need another person at the checkout counter with better customer service, the employee was very rude and not knowledgeable

[ This review is for the pharmacy only ] Went there for my covid booster today. The pharmacy lady at the register was extremely rude and slow (full figured lady with glasses). Tbh, i was not expecting customer service from a local Walgreens, but her negativity was too much. She didn't seem to care about her job or the customers. Seriously, you don't have to work there if you hate your job. Just don't take it out on others. Be nice. The location is quiet with ample parking. The other staff are fine. read more

This store should closed down . The staff don't look happy and they don't look like they enjoy their job . You ask for help for items they would not even try to help you in any form of way . I ask for perfume to buy. And the lady associate looked very bother by going to back to check if they had it . And then lied saying they don't have it when online it says they have it in stock to do a pick up order . Not every person come into the store are there steal ! I live in the neighborhood so I love support local businesses to keep them open but in this case . They need hired a whole team and clean up the store !!!! And the pharmacy staff need to get let go as well ! As someone who work in customer service this location needs a new team for people who care about their customers and the store ! Very disappointed and I feel like I got profiled at this location . Corporate please dig deeper into your business and help develop your team. This is why business is failing and closing . read more

My husband and I have had the absolute worst experience w customer service in the pharmacy at this location, we switched to a different walgreens. They will call you saying your prescription is ready and when you go to p/u, it's not ready and they're upset you're there. Most unfriendly staff. Specifically the tall , thick ,dark haired girl in glasses. She hates her life so bad and everyone pays for it her attitude is so pathetic, I actually pity her lol. Quit your job girl , change your life, your misery is bleeding everywhere. read more

This store pharmacy has poor hours as well as auto refill ordering by phone without letting you know they doubled the price but not your quantity. I was shocked to see a single order when I got home and when I inquired the clerk said I willingly paid and they didn't have control over insurance. I've gotten double refills in the past so yes I thought it was a double order and the pharmacy knows the difference in meds and prices. You don't "automatically" fill an order that's different from the previous one and say the insurance did it you say "WE DON'T" have it what would YOU like to do. So much piss poor service these days. read more

Yet again, they send me a message that my prescription is ready. Then I go there to pick it up and they are having 'technical difficulties' and are closed. I go again and still not able to get it. Closed on weekends, so another 2 days without prescription. I go on the 9th, first day after weekend and they say its not ready. I showed them the email saying its ready. Was told well its been 7 days and after8 days they put the prescription back on the shelf. Really? You're closed for 2 days for weekend, you were closed 2 days due to 'technical difficulties'. How in the hell are you supposed to pick your prescritions up? Another excellent example of how poorly Walgreens is being run. read more

Not open on the weekends, not open in the middle of the day on weekdays for lunch, that nice when you finally get there and talk to somebody, change your prescriptions go somewhere else, Somethings are just not worth the extra effort read more

If I could I would give this Walgreens no stars or negative stars if allowed. The pharmacy here has gone down hill bigtime. The pharmacy is no longer open evenings, and is now closed on weekends. The last time I tried to get a prescription refilled, they were working on it with the doctors office to get it renewed. Then they closed for a week, and forgot my prescription. When I called, they said they were closed, and told me on a recording to go to a Walgreens in Walnut Creek, CA. Instead of having you go to the Walgreens in San Pablo, CA on Laurie Lane, they directed me to Walnut Creek. They could have directed me to the Walgreens in Pinole Valley too which is much closer than Walnut Creek. My doctor had to send another prescription to CVS on Canyon Drive in Pinole in order for me to get the medication I needed for last month. I was told to go back to Walgreens this month for the prescription since I have a health plan that contracts with Express Scripts. Express Scripts said Walgreens is a participating provider for medications and pharmacy needs. When I tried to get the medication refilled this month, this Walgreens said I have no prescription. I had to get my doctor to send another prescription to CVS again because we cannot trust Walgreens. Then I ordered another prescription via the telephone touch system at this Walgreens. The automated system said it would be ready today for pick up at noon. When I arrived at noon, the prescription was not ready. They had to go get it and fill it while I waited. The last numerous times I have gone to this Walgreens for a refill on a prescription, I have run into this same problem. The medication is not ready when they say it will be, and I have had to wait. This other prescription will be filled next time at CVS too. I'm done with this Walgreens. When you enter this store there is trash all over the sidewalk, and in the parking lot all the time. They do not take any pride in cleaning the trash or litter from the front of this store. Inside this store it is filthy dirty. I hope Walgreens corporate looks at this location, and decides to close it. It needs to be closed, The management here is incompetent, inept, and cannot run a retail store properly. Clean up your dirty store, and get rid of the crap going on in your pharmancy. I won't be back to shop here, and I live around the corner. Go to CVS in Pinole where you enter with a clean sidewalk and clean parking lot free from litter. read more

Last minute I looked everywhere for children's Valentine Day cards. I called the Tara Hills Walgreens and ask if they had any, the young man on the phone said he would go look, they had some. When I went in I asked if he was the young man that was helping me with my purchasing if he was the one I spoke to on the phone about the Valentine's Day cards, he said yes. His name was Spencer, he was very polite and helpful. SO I WOULD LIKE TO GIVE A SHOUT OUT TO SPENCER FOR EXCELLENT CUSTOMER SERVICE! read more

Terrible service in pharmacy. Always have to wait for long line and no one attending you in drive through.

Great location, at the corner of healthy and happy! No seriously, it's in a great location, actually in the corner connecting Richmond, San Pablo, Pinole communities. The store also offers a drive thru pharmacy which I always find it's easier and faster to just go straight in. They have chairs if you're not a person who stands, you'll be fine. Always clean, spotless really. Spacious and set up like your average Walgreens. No complaints in the four months I've lived in this area. If anything, the store helps me with my spending. I have little self control over making purchases and budgets aren't my forte. But strolling through the small store that has mostly the same items in every aisle helps a lot. Going in with a grocery list and coming out with exactly just that is way easier with less temptations and distractions. Customer service is average. As long as they check out pretty quickly then I'm happy. Every so often you'll get a cool cashier that you connect with. Maybe I'll go to the pharmacy for something and the people are always professional, courteous and extremely knowledgeable. I recommend visiting this Walgreens for your quick, every day needs, wants, guilty pleasures. You won't be disappointed. read more

This is only for the pharmacy. Not the store itself as I have no direct knowledge of the store itself, only the pharmacy. This place is a joke for a pharmacy. I get a notification that my meds are ready on Tuesday. I go there Thursday, and guess what? They aren't ready. I told them that I got a notification they were and the guy there said it doesn't matter what notiifcations you got, it isn't ready. I inquired when did he think it would be ready? I don't know, we process them as soon as we get them. (Obviously not as they got mine but didn't process it). I asked if it would be ready tomorrow (Friday). He says it should. I come back on Friday, see a different person and guess what....still not ready. I told the 2nd person that I got a notice Tuesday that they were ready for my pick up. In fact, I got two additional notices, Wednesday and Friday morning that they were ready for my pick up. She affirmed that those generated notices are not reality. She explained that they are generated about 2 days after getting the prescription as this is when they should be ready. But it has nothing to do what the pharmacy actually does. She suggested I come back on Monday. I went on Monday afternoon and they were finally ready. A full week after being told they were ready for pick up. The past few months, the drive-up is hit and miss on being open. More miss than hit to be honest. Today I get a notice to come pick up my prescriptions and I go there and see the drive up is closed again. Not a big deal as this is more of the rule than the exception now. So I go inside and see the pharmacy is closed up, dark and no one there. Guess what the problem is now. They are "Closed due to technical difficulties". I find a person working there and asked how was I to pick up my prescriptions? He said the pharmacy would be closed for the rest of the day and no real idea of when it will open back up. Maybe tomorrow, but not sure. He suggested I call the other pharmacy in Pinole and see if they have my prescription in stock and I can just get it there. Sounded reasonable. I called the Pinole pharmacy and was put on hold with the nice message they are helping other customers and I was more than 3 people deep in the que. I waited for about 45 mins on hold, and I got to being #3. About 5 mins later I was #2. About 15 mins later, they disconnected from me. Really?? I am on hold for over an hour and you disconnect from me? Poor management of that pharmacy as well. Walgreens is doing their best to not be a pharmacy people want to use at this rate. As others have said, long lines, a joke, not open on weekends, when most people do their errands because they are working, surprisingly during the same hours they are open. Gee what a concept be open when people do their errands because they work too. Not a good business model for a 'service oriented' business. read more

I'm not one to go run and make reviews because I am human and I've worked retail and customer service , never worked at a pharmacy but I would at least expect good customer service from someone who is handling my medications . I've been coming here for years and I don't know what has gone wrong . I understand that it might be a stressful job but for y'all to sit behind the counter acting like y'all don't see us or want to help us is wrong . A simple hello how are you Or even a smile would be nice. Walgreens hire more pharmacy techs so the ones you have don't seem so stressed out. read more

If possible, I would give them zero stars. Never deal with the manager Monica, she is terrible and unprofessional to the highest degree.

Honestly, it's just a standard Walgreens. The only reason I'm giving it 3 stars is because the customer service is exemplary. Not one person helping customers has ever been anything but helpful. I've been coming here for a little over a year living so close by, so I do a lot of my last minute impulse shopping here. They always have what I'm looking for and if I can't find it, everyone is so quick to help. I feel bad for where they are located though, they have frequent shop lifting and the employees are essentially powerless to do anything. But there's often a police patrol car in the parking lot just for that reason. The store is clean and organized and everything is priced the way you would expect it to be at a Walgreens. read more

I'd give it no, or negative, stars if it were possible. The outside of the store is filthy. Can't even turn into the drive through if you're going east bound on San Pablo Ave. The pharmacy service is a joke. Looks like clowns doing a fire drill. I HATE going to this store. I only go if I absolutely have to. read more

Walgreens has a little of everything. It is most convenient when your in a rush for that one or two items. The staff is most pleasant and helpful read more

If I could leave a zero, I would. Such a terrible service at the pharmacy. I came in today to pick up my meds that was supposed to be ready by 4pm yesterday. And guess what, even after waiting today to pick it up because I know how slow they are, IT WAS STILL NOT READY. Employee told me to loop around while they're preparing it, but instead I went home to give them more time. I came back and another employee told me to come back on Monday for the other half of my meds. Don't you look at your inventory? These employees don't even care to do their job right. They could've looked at their inventory and informed me that they do not have it before telling me to loop around, BUT IT SEEMS THEY'RE JUST DOING LESS THAN THEY SHOULD. read more

Last week I went into Walgreens to have a picture enlarged. I am 80 years old and need help with the new technology. Sristi. Came to help me. She was so patient, kind and informative. I could not have asked for a better experience. I find the staff at this Walgreens are always willing to help me. Thank you for all you do. read more

Very unhappy with this place. Track record of mistake,wait time on phone and not filling my meds on time. Alota horror stories. Today... I called to see about the stat on my prescription n they hung up1st time.2nd time I was on hold for 18min so I call the store n they transfer me back. As of now I've waited 18 more minutes? Today!!! Not as long as I've had to wait. Once while at my friend's house n hours drive away they kept me on hold for23 minutes. When I had to go I decided to see if they answered BEFORE I got there. NOPE, I walked in n waited. When it was my turn I jus said"please answer ur phone" she was shocked. Not the worse time jus the funniest, not funny. read more

This location didn't have what I was looking for, but all the employees were extremely friendly and accommodating in helping me figure out where to find it. I came in to find a lab coat for a friend's sorority party, but this Walgreens didn't carry them. I asked a couple employees when I first walked in wondering if I'd missed them walking up and down the aisles, but they informed me that they didn't carry them and even called another location to ask if they were sold there. Unfortunately, it ended up being an online-only item, but I was very impressed with their service. I'll definitely come here for sundries when I'm in the area just because of the service I experienced. It was very refreshing! read more

I am here right now and being refused assistance because I wanted the cashier to correct her error in the sale she made just a few minutes ago. I just wanna let you know. This cashier wanted me to go to the end of the line that has maybe 8 people. That's all! You decide what to do with this. Marie Pineda read more

This is a pretty typical Walgreens. It does have a good size parking lot.

have to come 2 ,3 times to pick up medicine always on break .bad Service will not come back

I always find every Walgreens to be a little messy or over stocked. Regardless, the store does well to have affordable prices on most of their items. The drug store is conveniently located on Richmond Parkway and has everything a drug store can offer. Additionally, they offer printer cartridge refills and also recycle batteries (I hate throwing them in the trash, and it's illegal). Customer service is a little slow, but the employees are always helpful and courteous. Parking is never an issue as their lot is quite big and the store is open 'til 11p.m. daily. read more

Walgreens - Drugstores Near Me - San Pablo, California

walgreens fair sized, older store, large parking lot. neat wide aisles(signs on sections making things easier to find). meds not cheap.. less than a dozen beers/wines of each on display . buys: "david stone" merlot (4.99) $3 off -never seen brand before. -keeping merlot in reserve (if possible). read more

Rude lady pharmacist.. she is sarcastic.. she never smile. Everytime i visit the pharmacy she is always rude.. im gonna change my pharmacy.. this is the last time. Not anymore.. read more

Absolutely the worst walgreens ever. The pharmacy is terrible and the store manager is rude, she treats customers like peasants. She has short red hair and last time I went in a few months back a customer called the cops on her because she refused to give him his prescription because he had a supposed attitude! She called the cops saying he had a attitude so I have the right to refuse his medication. Mind you there were a lot of customers who witnessed that and said that shes always rude.The cops came and laughed at her. When the guy left I heard her say thats why I hate men. Never again will i go to this joke of a walgreens. read more

I know this will most likely fall on deaf ears, but I really have to get this off my chest. This morning, I had a really bad experience at the Walgreens in San Pablo near the Richmond Parkway. I was simply doing my usual shopping there and when I walked up to the checkout, that was where the rudeness started. I had caught the Walgreens employee checker snickering at me for no reason, totally unprovoked. I had simply ignored her ignorant gesture, but this is not how you treat customers who spend their hard earned money. That is how you lose your regular customers. read more

Karen the manager is amazing at this location! She was so nice and accommodating when we needed to take passport pictures for our 2 month old baby. I've always had good experiences at this location and people have always been helpful and nice. read more

Don't waste your time at this Walgreen. The managers are lazy and simply do not care, which also reflects on their associates. Terrible customer service all around. The employees are not helpful. They will treat you like you are bothering them. I will not return to this store. For a better experience go to the Walgreen that is closer to El Portal, it's just a mile or so farther down San Pablo Ave but the service there is so much better. read more

And here I thought it was Richmond area all these years but really it's San Pablo! Wow, the boundary lines are all crazy in the East Bay, aren't they? Just another Walgreens store. They used to never ask for a membership card, but now they do. WTF? Why waste my time? I hate it when stores ask for membership cards, I don't like to carry shit around. Prices seemed higher than average here. Good price on Natty Light beer, only good thing I can say. Oh, and lots of parking. read more

This review is for the photo dept. I order over 50 4x6 pictures and 8x10. Luckily I looked at them before I paid for them. The quality came out poor and dull. A white guy with shoulder hair length gave me an attitude bc I didn't want to buy them. I told him I wasn't going to pay for poor quality work and poor ink. Maybe it's just this Walgreens...because I went to a different Walgreens to pick up another set of photos and those came out fine. read more

Why haven't I written a review here yet?!? I come here at least once a week - it is super convenient and the only place in this part of town that's open 24 hours. My biggest gripe here (why it lost 1 star) is that their cashiers LAG. There is almost always only 1 person working the register. And you know the people who shop here (senior citizens...)....they aren't the quickest people around. I just wish they had a self check out line that only people under 30 know how to use anyway. read more

Overall the store serves its purpose. Most employees are kind and helpful. They do their job with a smile. Some of their employees so need a refresher course in customer service etiquette. Most people understand that you can't ignore taking care of customers because you don't feel like answering their questions or replying back. The accented lady in the pharmacy, specifically needs this refresher course. Otherwise they'll lose more customers. read more

Worst Customer Service & Pharmacy Staff on the planet! Why would you ask me to go around in the drive through? I spoke with a female pharmacy technician 4 hours before I arrived at the drive thru to pick up my medicine and not only was it not ready they wanted me to go around and wait in line so they could attend to the cars behind me?!?! I got so much attitude from the staff that I transferred all of my medicine to CVS! You don't treat people this way! I asked for the Area Manager Information and they threatened to call security on me! Really?!? Well I don't have to worry about this store anymore! I will gladly go out of my way to CVS park and walk in and be greeted by courteous staff members instead of people who look like they don't want to be there! I get it! Your working on Super Bowl Sunday! But that's not my problem! read more

Super bad customer service, went in to get some pictures i had ordered and i went like 20! min past my pick up time just to give them some extra time and when i come in the girl at the register was really rude to start off with, i said hello i came to pick up some pictures and she rolled her eyes and said some pictures and had no clue what i was talking about, she walked over there and it seemed that they had not even started printing them she asked what size i ordered and my full name, she was then like well they are not ready i asked about how much longer and she said about 30 min but we close at 10 so you cant get them today. Didnt even bother to say sorry also i asked her that why it gives a time she said well thats only an estimate , didnt want to argue so i said i would be back the next day but it takes more than 1 hr to print some pictures ? Im really disapointed i have ordered pictures before and had never had an issue they were ready when i would pick up and def not had a rude staff member help me but this girl was just sitting there at the register really bothered at the fact that she had to get up and go check for the pictures. Just not having it, i dont know if i want to keep ordering from here ! So everyone call before you go pick up anything. read more

I love Walgreens but this store sure ruins it for everyone else. I was waiting in line to drop off my prescriptions but there was only 1 person helping behind the pharmacy & there were 10 people in line. As I dropped my prescriptions off, they said it'll take an hour to pick it up. I said ok. I came back 2 1/2 hours later, my prescriptions were not ready & there was nobody in line. I had to wait another 5 minutes. Talk about inefficient! read more

THIS WALGREENS LOCATION SUCKS EGGS! The folks in the pharmacy dept need to be fired! Including the pharmacist. They are very unorganized, have no regard to satisfying the customer and they are poorly trained. I've waited on prescriptions for days simply because information was incorrectly entered into their system. I sent 3 complaints to their consumer affairs dept because something seriously has to be done. Because they failed to properly notified my doctor concerning one of my meds, I could have died! Not to mention how rude and abrasive some of them are. I only go here because of the drive-thru but I need to rethink that cause most of the wait times is fifteen minutes or more. BAD BAD BAD. WALGREENS, CORNER OF SAN PABLO & RICHMOND PKWY...YOU SUCK! read more