If I could give less than one star, I would. I scheduled immunizations here last week. I called to confirm the appointment the day before and they assured me, yes, my appointment was still scheduled. Then, the morning of the immunization, I drove there and waited in line to be told that no, there were no vaccines left ('23 Flu Shot.) If you have to make an appointment and confirm, and they can't even count how many vaccines they still have and hold on to them overnight, then they must be pretty bad at their jobs. Total waste of time and delays. Never again. Stay away. read more

I've had 3 prescriptions filled on 2 occasions. I have spent well over 1 1/2 hours standing in line and I can never accomplish it with one visit. This place is a disservice! read more

It took 4 days to process the prescriptions until I follow up with several calls which I was on hold for more than 30min.

This Walgreens is very inconvenient. The pharmacy never answers their lime. Medicine is always delay. Their hours on their line says they closed at 9pm and they closed at 6pm. When i ask for a manager they say manager is not there. Very unprofessional and they risk patients health. read more

I was picking up prescriptions from their Pharmacy when I came upon a customer who was very upset. She had been the victim of racial profiling and had a store employee scrutinizing her while she was trying to decide on which item she needed to purchase. We tried to find the store employee to confront her, but instead, a store manager came out to meet us. He refused to acknowledge she was being profiled and was not at all sympathetic. I was going to purchase some things besides my prescriptions, but I told them I'd be boycotting their store and leaving a review on Yelp. Very disappointed with the initial profiling and the way the manager handled the situation. The women left her items and said she would not be giving them her business in the future. I'd change my rating to no stars if it were possible. They already are down to one star. Do better Walgreens! read more

Careful when walking into the store. Changes were made to the handicap parking area which is now a tripping hazard Going here for well over 20 years - just like many business post covid - can't get enough people to staff properly - it's been a bit crazy and the reduced hours and closed for lunch doesn't help the customer Also looks like shelves are not stocked but that's what the daily looting makes a store look like - it's happening all over It's sad and frustrating. Pharmacy workers have always been a pleasure to work with. read more

My review is mainly for the pharmacy. Last I went in person they seemed really understaffed for the type of volume they get at this store. In addition my call ins keep getting hung up on. Its very frustrating. I have officially requested a change in pharmacy due to my poor experience. The staff there in itself are friendly as a company I dont think they are getting the appropiate support in staffing a call centers. Retail side my experience has been much more pleasurable. read more

This location is terrible. The pharmacy is poorly managed, they always seem to have trouble ordering the most commonplace prescriptions, they staff seems annoyed that they have to work and seem underprepared to field questions from customers and explain nuanced benefits issues to customers that have trouble navigating the complexities of the broken US healthcare system. Also, their drive thru window is always closed....probably because they can't find anyone to work in this dump. Get this, they CLOSE the entire pharmacy so the pharmacist can have lunch and are now closed on weekends! I was told they only have one pharmacist who has to be onsite in order for the pharmacy to be open. Given that Walgreens Pharmacy profits are 60% of their total business and the CEO makes close to 30 MILLION per year, you'd think they could manage to hire additional pharmacists so the business could stay open during normal hours and service the customers who keep them in business. Lastly, there are seemingly endless options to get your prescriptions so why would you support a business who clearly does not value their customers or their employees? I will be moving my Rx's to another provider! read more

3 months age I went to pick up several prescription medications and was told the pharmacy was closed. No one could tell me if I would be able to get my medicine or when the pharmacy would reopen. They said I needed to contact my prescriber for new prescriptions. 3 different doctors, I changed to this Walgreens on San Pablo Dam Rd. and received my meds. Now 3 months later, ordered 2 more 3 month supplies and one was filled and the other was cancelled after I received a phone call from a rather rude person telling me they would not supply my meds because I wasn't their patient. I'm locked into Walgreens because of my choice of plan D which Walgreens is the preferred provider. I cannot change it until next year. Changed back to my original on San Pablo Ave. but they haven't stocked my meds since I had changed locations. Some proper communication would have been nice. read more

Wow 37 minutes on hold for the pharmacy.... And still never talked to anyone. Pathetic. read more

Walgreens - 37 minutes on hold with the pharmacy. - Cosmetics & Beauty Supply Near Me - El Sobrante, California

I love this Walgreen's store. Thomas is such a big part of Walgreens, his customer service is always GREAT! Right now...we're in a crisis n he is solid team member and he should be recognized for his outstanding customer service. Thank you Thomas & team! read more

Why does the pharmacy request a call back and then refuse to answer the phone? I know they are playing games because - the hold music is on, then it will ring, and you can hear someone placing the call on hold again. 20 minutes......... San Pablo Dam Road is a wreck right now, I'm not going to waste a trip down there - just for them to tell me what mistake they've made. Saroj is a sweetheart ... and Rebecca in the pharmacy - truly tries to help. Other than that.... UGH. read more

Since leaving my Walgreens experience behind I've joined Alto Pharmacy service and the experience has changed my life. No more traveling, waiting endlessly only to be told I'd have to return or be treated rudely by incompetent staff. One click on my phone and they deliver for free to my home when promised-they provide updates so you're informed of exactly when your delivery will arrive. I always bring my business locally but my last encounter at Walgreens left me stunned, dismayed and feeling no one with a disability should EVER be treated so discourteously. read more

I recently went back to pick up a prescription for my son. Still nothing has improved and service still sucks. The clerk told me that the prescription is not updated in the system rather then not in the system as before. He asked if I had the prescription from the doctor? I told him I don't, but I can get the after visit report and come back. I returned 10 minutes later with the report, This time he told me that it was not available, and to call my doctor, and come back later. I left the store without my medicine wasting my time running around for nothing. If that clerk thinks he fooled me, that he gave me the run around, he's got another thing coming. I know he's just too lazy to do his job. read more

This review is for the employee who works here with a receding hairline and wore a grey shirt while he was working on Saturday, April 10th. You are an asshole and I clearly heard you talking shit to your employees about me in the back room, just because I wanted to use the bathroom. God forbid. Learn some customer service and if you're going to be a gossiping rat at least do it out of earshot read more

For four years, my prescription was filled at this location, but today I was told "because you're the only one who gets this medication here, I don't want to stock this medicine." -anyone else think this is a whole load of crap and discrimination because I have this illness that requires this medication? read more

I know this will go on deaf ears, but I still feel it necessary to vent out my frustrations, especially after my recent bad rude experience at that El Sobrante location. They had just lost themselves a valued regular customer, after one of their employees had pulled this $hit on me. All I did was come to pick up a few things and all that I received from their employee is F#&k@n rudeness. F#c% this place. read more

One hour waiting for a flu shot WITH appointment. A new low for Walgreens. Negative one star.

I came to pick up the medicine. The hour sign from 9:00am to 6:00pm but I came at 5:27 pm the staff said closed and refused services me

Great Walgreens. My partner and I drove to four different Walgreens looking for the Easter squishmallows!!! We got to this location and asked Thomas if there were any in the back. He brings out three boxes and we found the ones we've been looking for. Great customer service, kind and helpful! Thank you Thomas, you're the best! read more

I've been sitting in my car for 40 minutes waiting in this drive through line to get a prescription. Finally my turn & they haven't even come to the window. There are 4 cars behind me. I'm gonna change the place I fill me prescriptions. This is just sad. I'm a single parent with kids to get home to. Upsetting read more

Walgreens pharmacy is understaffed and it is not their fault they are understaffed nowadays. We are going through a massive tech/pharmacy shortage and I feel like people tend to forget that. They are humans to and are trying their absolute best they get yelled at 24/7 in store/drive thru . Super under appreciated. It is not always going to be peaches and cream. I know that it gets discouraging being yelled at 24/7. It's also frustrating for everybody especially THEM. They prioritize people IN STORE FIRST ALL WHILE TRYING TO GET TO FOLKS IN DRIVE THRU. THIS ISNT MCDONALDS WHERE THEY CAN JUST PUMP OUT YOUR BIG MAC IN A FEW MINUETS THESE SCRIPTS ARE REGULATED. read more

People are nice here, but the lines are insane the wait times are 30 + minutes & extremely understaffed!

Got automated phone call on 9th, thought it was because meds were ready. Go in on 10th for pick up but pharmacists said not ready til 12th. Apparently if you get a call from man it's to tell you about your meds. If female it's to say meds are ready for pick up. So finally go for pick up on 12th but guess what?! Insurance won't cover meds until the 14th because it's still too early! WHY YOU NO TELL ME WHEN I CAME IN ON 10TH! Wasted gas, time, energy Went on 16th just to make sure it was ready and I guess I can say it was but I still had to wait 10mins. read more

Walgreens - Harvest Flavors have begun! - Cosmetics & Beauty Supply Near Me - El Sobrante, California

Would give zero stars if I could : this is for the pharmacy. I had a massive transplant surgery In February and have been in recovery ever since. The healing time frame for this surgery is a year. Since I've been in recovery I've been having to take hydromorphone, after being on it for so long I still have to continue to take it because it isn't safe to just come to a complete stop because I'll experience withdrawal. I'm slowly being tapered off, but there is a specific staff member on the pharmacy team that ALWAYS gives me a hard time about my medication and is ALWAYS in my business questioning why I picked it up elsewhere and more than that. Clearly I picked it up elsewhere because they didn't have it in stock. She treats me as if I'm a drug seeking addict, which is not my case. I'm a very sick person and wish she'd treat me just like any other sick person picking up their medication. It's the tall skinny white lady (she's the only one that fits that description there.. On top of that they are super understaffed to the point where they don't have the common decency to say "please hold" when they pick up the phone, they'll just continue to pick up the phone and put you back on hold until they feel like helping you. I will say Jessica is super friendly, knowledgeable, and helpful. So the star goes to her. read more

Pharmacy staff are awesome! My first time getting my prescriptions filled here in the Bay. My PCP called in my prescriptions. Only thing that they needed was my insurance information. I must have called them 5-6 times before I finally had all the information they needed to process my prescriptions. Thank goodness I had my insurance packet with me because other wise I would've had to pay over 2k! Very happy that the pharmacists and/or pharmacy tech were patient with me. Best customer service! Thank you! read more

I tried several times over the course of a week to get my (many) prescriptions filled. On the rare occasions I spoke to anyone when I've called, I still have not been able to get my medication. I was hung up on several times. They don't seem to care that someone might have a full medical history that requires medications. I'm taking my business to Pinole. read more

I stopped here today to pick up something for Alan, who's currently in a skilled nursing facility nearby after developing weakness and mobility problems w/ a cold, which morphed into RSV. He's much improved and hopes to be back home soon. In the meantime, we're visiting and bringing him food and other necessities. The staff at this store were friendly and accommodating and I had a lovely conversation w/ another customer while I was waiting for the customer service representative to come answer a question. The store was clean and well stocked and I was able to find what I needed surprisingly quickly. read more

it's crazy how people can't go in shop in peace because the Managers are always following somebody thinking someone wants to steal there was this girl getting follow the whole time I was in there and he blamed her that she was still in champion person all she had was her information and her medicine on her keys in her belongings she didn't start anything I would've sue them for accusing someone stealing in they didn't do nothing . read more

Be cautious shopping at Walgreens. A friend's daughter was getting a prescription filled and doing some shopping at Walgreens recently and she happened to turn down an aisle where a male and a female were shoplifting. They saw her and started yelling and calling her names and they then rushed at her and jumped her. The male had her on the ground trying to choke her she tried to fight back but 2 against 1 aren't good odds. It wasn't til a homeless man yelled and then they stopped and ran out...No one in the store tried to help not even store personnel.....and on top of it all their cameras don't work......sad you can't even go to the store and feel safe while shopping or picking up a prescription...Always be alert cause no one is going to help you! Sad! Thanks Newsom! read more

The worst. I can't figure it out. They can't seem to refill a prescription without multiple phone calls. Borderline negligence. Unlike any other Walgreens pharmacy I've ever used. read more

The pharmacy is out of control. I dropped of my prescription came back later even they told me to come. Waited a half hour in line it was still not ready. Waited another half hour. No explanation at all. read more

I just can't take it anymore! I want to support all the businesses on the San Pablo damn road as I don't wanna see any more vacant buildings. But the service at the Walgreens pharmacy is just too poor to tolerate any more. read more

This is just for the pharmacy, my retail experiences have been pleasant enough. The worst I have ever dealt with. Last straw tonight. My dad waited over an hour in the drive through, after getting text that script was ready. I am recovering from spinal fusion surgery. Was then told they wouldn't fill it despite all proper documentation, calls with doc, etc. I called and the only reason they gave was that the 2nd shift pharmacist wasn't "comfortable with it". Luckily I have enough meds for tonight and tomorrow morning. Switching to an independent pharmacy. read more

The wait for the pharmacy is always so long. Phone or in person, one has to wait over 5 minutes to be helped. I've had to hold on the phone for more than half an hour once. Time to change my pharmacy. read more

This is not the first time this WG pharmacy make mistakes giving wrong medications to us. On top of being really busy, long lines, long waiting time all the time, they are NOT thorough and pay attention to details. Giving wrong meds, wrong strength, wrong etc. could lead them into trouble, however, instead of remedy the infarction in a timely manner or instantaneously, they just throw the hot potato to someone else at the other shift?!? Very shameful and disappointing. I will surely transfer my prescription!! read more

Walgreens - Wrong med given again!?! - Cosmetics & Beauty Supply Near Me - El Sobrante, California

I can not write enough about how BAD service this pharmacy has. The pharmacy service is VERY BAD, they call you to inform your meds are ready, and when you stop to pick them up...they are either not ready, make you wait hours and/or they haven't even call to get an authorization, even the prescription being a refill. The so called Pharmacy section Manager is NOT a Manager. And to top it all, the Branch Manager a person named Lin, always oversees and back up the mistakes of his "supervised" employees. read more

Almost always a wait do to long lines at the counter and drive through. And their refill app doesn't always work.

I've been helping a friend with kidney disease by picking up his medicine at Walgreens. As you can imagine he takes about 13 meds. Hes been getting a bunch he doesn't take anymore, we've been trying to get his med list updated. So I take the unused meds back, and accidentally included ones he takes. The pharmacist was so wonderful helping me get it all straightened out. He gets 5 stars. Thanks for your patience. read more

Good customer service. There were very helpful. They also helped my mom with here meds and the manager went above and beyond. read more