If I could give ZERO stars, I would!!!! Literally everything about their photo department is DOG ASS. I placed an order for same day pickup back in 2019 and my experience was AMAZING! Fast forward to THIS YEAR, I did the same process on 12/22 for a Christmas gift. Received a call that evening saying my order was going to be canceled for a stock issue, but they could keep my order in until they get the correct stock item. I decided to keep my order in, and just ship it out when it was ready to be picked up. Then 12/23, I get a confirmation text saying my order was ready for pickup. Strange.... But alright. I left town to surprise my mom early for Christmas, and didn't think anything of the photo item when I left as I was told it would be put on hold/cancelled due to stock.... Great. I get back in town on Monday, 12/29 , and go to the photo department 12/30. They have no idea what I'm talking about, cannot find my order, and even goes as far to tell me they "do not sell that item, I believe" and when I pull the item off of THEIR photo display in store, the worker is speechless. I told the gentleman I'd just reorder and/or call tomorrow to figure out what's going on. Today, 12/31, I placed an order for a different item altogether. Figured maybe that will avoid the stock issue. Order is in. Ready for pickup after 12:55. I get a call at 1:45 from this dogshit photo department telling me they do not have this item in stock, either. I flashed on this idiot and told her to cancel my order and I will never do my business here again. Lazy fucking assholes!!!! Nobody wants to do their damned jobs. I was very excited to give this as a gift, and you incompetent fucks ruined Christmas. read more

Kind of an average 3-star Walgreens. The only thing I would notice that it's pretty large. Plus the front door doesn't face the parking lot. As you're facing, the building is just kind of off to the left., Which is fine if you're approaching from that side of the strip mall. But I thought maybe I was on the backside or something. LOL Of course, they have all the usual Walgreens options. I was there grabbing a Covid test since my wife wasn't feeling well. I was able to pick up a few other things because of the incredible variety. There was no line whatsoever. All in all a good experience. read more

This pharmacy is the best one in town. I used to go to rite aid then Safeway, both sucked. Anytime I had an issue at Safeway they act like there's nothing they can do. I transferred a hard to get drug to Walgreens, it was denied and then within 10 minutes of the pharmacist working on it she got it approved and now I get to have my migraine medicine. Bless this woman. She only deserves good things in life read more

This is how you lose a sale to the evil one in Seattle, WA. They say they have something and when you arrive you are greeted with empty shelves. The CEO apparently said that he realizes that locking goods up doesn't help sales. Having half empty shelves doesn't either. Also, what is with the empty display case. If it's not going to be used, remove it. read more

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Buyer Beware: I purchased a $50 Home Depot gift card for a friend's birthday and when he went to use it, there was zero balance on the card. He showed the gift receipt to the salesclerk who stated this was a counterfeit card and that Walgreens is responsible for reimbursing the customer. I went to Walgreens with the gift card recipient, showed them gift card and related receipts, it fell on deaf ears and no help was given, and told me to go back to Home Depot, that it was HD's responsibility. Basically I wasted $50 on a bogus gift card, sold by Walgreens in Pinole and no one wanted to take responsibility!! read more

This was my first time at this location. I used the drive thru windows to pickup my prescription and it was great. I didn't have to get out of my car to enter the store. The service was quick, and I was on my way back home within 5 minutes. read more

4/6/25 4:25 pm, another day the drive through closed, this happens more often than not. Out of the last 6 trips the drive through was closed. Come on Walgreens, if you won't hire people to man the drive through remove it and let people know it's no longer available. My wife is disabled so walking to the other end of the store and then standing there waiting is not an option. read more

Contrary to the other negative post here, I had a great experience with the new clerk from Rite Aid. She was very friendly and efficient. I had forgotten my insurance card, and she went out of her way to help me find the information. She also remembered that I was waiting and let the pharmacist know right away. read more

This review is for the drive thru COVID testing. Arrived at 2:55 and drove around due to some questionable signage. The booth is where you want to be at even if it looks closed. Hit the call button at 3:00. They asked for me to wait. Finally someone opened the blinds at 3:12 and told me my paperwork was printing. 3:21, got some instructions and that the test was still being setup. 3:23 got swab, finished and submitted. Additional bonus is there is a ton of stuff flying around (dandelion?). Advice - turn off your car if you come here, because you will be idling for quite a long time. Also, despite the sign asking about needing ID, insurance, and confirmation number, I didn't need any of that - just time of appointment and name. If I don't update this review, assume that I actually got a test result from this ordeal. read more

Walgreens - Drive-thru COVID testing - Drugstores Near Me - Pinole, California

When we walked in the cashier greeted us! This makes my day every time. There also were workers on the floor helping us. I had never been in their Walgreen it meet our expectations and more. We had a very pleasant shopping experience lots of stocking stuffers. Harry Potter blankets. Plus everything I needed to finish up my Christmas shopping. Extra gifts at the right prices! Plus excellent customer service. We will return even tho we live in east Oakland thank you all. read more

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This review is during COVID season. My family was able to get our vaccinations here without any trouble and the shots themselves were painless. The store is maintaining CDC regulations and expect the customers to do the same. I'm giving one more star for the easy and convenience to get the vaccine, excellent patient care and above average customer service experience. read more

Walgreens - Drugstores Near Me - Pinole, California

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Seriously, a pharmacy that is open M-F 9-6. closed on weekends and during the middle of the day for lunch. Only 1-2 people working. There is supply Is very low but when you do find something you get to play hide and seek with the staff. read more

Walgreens - a sign in the window of a store - Drugstores Near Me - Pinole, California

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Wow, on the phone for 54 minutes before they picked up and said hold. Then nothing for another 10 minutes. I guess when one of the grocery stores eliminated their pharmacy all the customers were sent here. Don't bother, find another pharmacy. The staff has no knowledge and can't answer simple questions. They are slow and are poor at communicating wait times, if they even have the drug-many times they don't and you won't know until you call wait for an hour for them to say "sorry no we don't have that". Seriously go somewhere else, what an incredible waste of time read more

I'm writing this review concerning the cashier Rebecca, as many times I have gone to Walgreens no one has been as welcoming and as sweet as Rebecca. She was so helpful on telling me where everything was Her customer service was awesome. They should hire more people like her personality. I hope her manager see this and lets her know what a great job she doing. read more

Photo dept has serious customer service issues with their clerks not providing service. Usually no one is there and you have to press a call button to come reluctantly or if there is someone at the counter like the two guys looking lost this Sunday morning, you get ignored while they try to figure out what is going on with the photo printer. Wth! read more

I had a good experience 2-3 weeks ago. A cashier helped me get a 50% discount on my purchase. Then I had my cat vet send them a prescription. They were supposed to confirm to me when it was ready for Will Call. No call so I phoned. I was on hold for 1.25 hours & they didn't answer. My wife went there while I on endless hold. She said a sign said the pharmacy is closed. I'm done with them. read more

If you could physically manifest Hell on earth then it would be the Walgreens in Pinole California and I checked carefully that this was the only Walgreens in Pinole so I don't misguide anyone. I am not sure why I'm even leaving this due to the fact that there are more 1 star and vehemently negative reviews about this place than there are candy bars on Halloween!!!!!! I have dealt with some unbelievable levels of ineptitude, incompetence and indifference from companies like Wells Fargo, Equifax and everyone's favorite PG&E! but for a small dink town in a dump strip mall in Nor Cal to send you to the brink of insanity, that is confirming and solidifying every inauspicious review!!! Without getting into a long diatribe which I have already done a little all I can advise and relate to you is that if you need a pharmacy for your prescriptions, if you need to get a Covid, Flu, Shingles, T-Dap, Cholera or Japanese Encephalitis (yeah seriously) then save yourselves from a fate worse than contracting any of those and find another pharmacy, no matter how inconvenient, troublesome or difficult because at the end of the day you will still spend less time driving to one 20-30 miles away then sitting in this pit of despair. read more

Walgreens - Drugstores Near Me - Pinole, California

Mind you the store is fine my complaint is with the pharmacy. Absolutely the worst customer service and they never pick up phone like ever. They would never have medicine ready even when the doctor sends in the information to be filled immediately even though it takes them over a week to refill. Most of them know pick up is ever month and has been for the last 10+ years. They never tell the truth when medicine will be ready even when you get a call saying it is sometimes it is not. And some of the staff are extremely rude. I found out recently that there are less people answering the phone. The last straw with my boyfriend using this pharmacy was them losing my boyfriend's information paperwork and then making it absolutely impossible for him to reschedule a new appointment to get his booster Covid vaccine and because of that he contracted Covid over the holidays. Please think twice before coming here. If you want to go to a good Walgreens and don't mind a drive, go to the one in El Sobronte they are better and more informed. read more

Inefficiency leads to long line of customers clustered around the corner of the store....the 3 windows are staffed by a single clerk who serves both prescription drop off and pick up and vaccine check in. There were 3 additional people in the pharmacy, one manning the drive through, a pharmacist working on the prescription and another clerk stocking the bins. My vaccine appointment was at noon and I filled out the necessary paperwork online at the Walgreens website. At 12:15, I was told to fill out the same form twice, once for each vaccine. I was told at 12:30 they cannot give me my Covid booster because their vaccine has expired. When I asked my appointment to be transferred, they told me they would get the vaccine. When I told them I can come back later in the afternoon or on my off day next week, they promised me a call when they get the vaccine. About 1 hr. after I was told to come back, I received my shots, after standing in line to check in again and waiting for a pharmacist to administer the vaccine. There are 3 more people waiting, presumably waiting for vaccines or for prescription pick up. Seems like CVS, Walgreens and Rite-Aid have their unique inefficiencies and drawbacks. read more

Walgreens - A glimpse of the head of the long Walgreens pharmacy line. - Drugstores Near Me - Pinole, California

This Walgreens review is directed towards their Pharmacy! It's frustrating when one just wants to pickup a prescription thru the Drive-Thru!!! But it sure is certainly a drive-thru because you need to keep driving since it is ALWAYS CLOSED!!! Especially during their posted operating hours!!!! 3 times I have stopped by to utilize the Drive-Thru to no avail!!! No parking either so that is also a negative mark against them!!! Definitely inconvenient and frustrating!!! This Pharma-sí is a Pharma-NO!!! read more

The neighborhood drugstore that I'm thankful to still have around for when you only need an item or two - hair product, medicine, a pre workout drink, etc. I've also been able to call and check if they have something in stock before I come. The last instance, Janet offered to put something aside for me because it was the last one on the shelf :) read more

Got falsely accused of shoplifting of beer while I was trying to buy some energy drinks. The big lady with the glasses is rude and disorganized and the other lady with the bun. Poor customer service and also lack of good quality drinks. Alongside with me getting kicked out due to poor customer service and employees. It's like these two have a power trip because they work at this establishment. read more

I scheduled a COVID test for this location. Waited in an extremely long line. Then noticed that the gate was down on the pharmacy window. By the time it opened I had been in line for about twenty minutes. I called the pharmacy to see what was taking so long and was told everyone was in line for a COVID test and that they would get to me when they could. That it takes awhile to process the paperwork. I think Walgreens should stick to dispensing medication, due to their inefficiency in doing COVID tests. You have cars of people who don't feel well waiting for over an hour to take a one minute COVID test. What is the point in filling out the questionnaire online ahead of the visit???? What is the point in scheduling a visit?? Or why even schedule an appointment . This is a terrible patient experience and I will never come back here again. read more

If you go to CVS first, you will rate this place 5 stars. Let's face it there are two competitors in this space. CVS relies on self check out to run the business and therefore hires the least qualified employees. Walgreens does it right and the girl that helped me today at the photo line was awesome, so quick and professional. read more

Only one star because there is not a place for 0 stars! Just when you thought it couldn't get any worse! It does!! The pharmacy won't answer calls, the website still says they close at 10pm and open weekends, Absolutely Not true! They don't seem to know what to do! They are not polite or helpful to patients! What happened to you Walgreens? They used to be top pharmacy and now they are not even close! Shame on corporate! Changing my pharmacy!!!! So tired of the stress and always something ( not good) with them! read more

Pharmacy is now closed on the weekends, and only open from 9-5 on the weekdays. How is anyone with normal working hours supposed to get their important medications? Stood in the drive thru line for 45 minutes, and at some point they just covered the window and told us all they were closed. The lines are so long with everyone scrambling to make it in before closing, and then turned away without their, possibly life saving, medications. After a decade with Walgreens, I'll be sending my prescriptions elsewhere. read more

I needed to buy several items near the photo section that they had locked. A customer service agent is required to unlock the merchandise for purchase. I stood there for 20 minutes. The cashier called 3 times for "customer service to photo" and "manager to photo" and no one came. Several staff walked right by me; none helped. I left store. Terrible. read more

This Walgreens is terrible and all other that I have had to pick up prescriptions from. I'm still on hold but I know now they are closed. They need to hire more staff to handle simple questions. I'm very frustrated. read more

Walgreens - Still on hold to ask a simple question - Drugstores Near Me - Pinole, California

This should be negative stars. This is the worse of the worst. I've been on hold twice this morning for pharmacy for two hours and at the two hour mark I get disconnected so I have to start all over again. There is no customer service. There is no store manager there's no pharmacy manager. You're telling me that it takes two hours to answer a freaking phone call from a customer. No customer service here at all none whatsoever. read more

Walgreens pharmacy is a joke. I waited in drive thru for 40 minutes just to take a simple test. This branch needs to permanently close. Such a waste of time for those who are actually sick and need their medications. Pharmacy are completely inadequate and don't understand the idea of time management. Also this isn't the first time I waited this long In the drive the drive thru. On multiple occasions this has happened. read more

They are in desperate need of efficient staff at this location. It looks like they have a lot of people working just not helping people in line. Waiting in line for 45 mins for a prescription that is ready for pick up is just silly. Do better Walgreens. read more

Walgreens - people shopping in a pharmacy store - Drugstores Near Me - Pinole, California

Terrible pharmacist, she is beyond rude and needs to retire, because of her alone I stopped coming to this location and now pick up my meds at rite aid with no issue. Skip this Walgreens for your meds the staff in the pharmacy department is fine, if you do get your meds there you're better off skipping the consult with her after you get your medication. read more

Why is it that only the darker foundations and concelears that I wanted where Locked up. Only the lighter shades where available. That's racism and I don't stand with that. Not only that but employees talked bad about a customer who had every right to be upset even when they are in the correct. Never coming here again read more

Review for PHARMACY ONLY: AVOID AVOID AVOID Doctor called / faxed in perception to this pharmacy at 10am - Noticing the pharmacy on perception was in error and not the closest one to my home, my usual Pharmacist called over to this store asking for them to transfer the order over to them, but wasn't able to reach anyone at the store. I personally called over and was on hold/transfer for over 20min. I told my pharmacist, forget it - I'll just drive over there since it's only the next city over. When I got here, NO ONE was in line - the store was completely EMPTY - yet I still need to wait another so called 10 minutes for my perception to be filled. REALLY It was called in over an hour ago. Now I know why this isn't my pharmacy of choice. Customer Service is a null, I think you'd get a better conversation talking to a wall. read more

Walgreens - Drugstores Near Me - Pinole, California

Holy f , the drive through COVID TEST is so god f slow. I've been waiting here for 50 minutes already. Only 2 cars had been processed ahead of me since I got here. WHAT THE ACTUAL F ? Respect people's time. read more

As soon as possible I am transferring all my prescriptions to Lucky's. Rude, incompetent, impossible to contact by phone. Go elsewhere if at all possible. 45 minutes on Hold and then my call was dropped. read more

I like Walgreens, I have shopped there for many years. But when I watch their commercials about Wellness and then shop there and stand in line and look at a whole wall of cigarettes! It's NOT just this Walgreens but ALL of them, they sell mass amounts of cigarettes at their # 1 cash register. This to me is sending mixed messages. CVS quit selling cigarettes due to their health issues and how that goes against CVS' health values. Yes there is big money in cigarettes but also chronic respiratory illness, heart disease and even death. I look at this as a little hypocritical on Walgreens part, and I think for them to live up to their Brand 'Wellness' shouldn't they let people get their cigarettes elsewhere? I know I would feel a lot better shopping there. This is the only reason I gave 2 stars. The people have always been courteous and helpful to me in every store. read more

Negative 5 stars. They have gotten progressively worse at the pharmacy. Waited in line for almost one hour. read more

Walgreens - Drugstores Near Me - Pinole, California

This has to be the worst Walgreens, I mean customer service does not exist. They need to think about raising wages and hiring quality people because the staff does not care. I keep getting emails that my photo order is ready and drive there and in fact it's not ready. It happened more than once. I complain and they give me attitude back, I'm just like really at least apologize and make it right with the customer. No, they don't care. read more

understaffed and underwhelmed. don't bother to order anything online from this place- your order will be delayed and delayed. They need to hire more staff. Called the store 3 times to try to find out when my order would be ready, I was transferred to an unattended line and no one picked up- then their system disconnected me. Then I called the 800 line and they also tried to reach someone- the only excuse I got is that they are busy- then fix it!!! If by luck you do get an online order filled and you go to pick it up, no one is ever at the pick up area. They then have to page someone and when you give them your name and show the confirmation, they are 100% clueless. read more